Cisco Unified Communications pros and cons

Name: Cisco Unified Communications
Brand: Cisco
Rating: 4.2 (9 reviews)

Vendor: Cisco

4.2 out of 5

9 reviews
100% willing to recommend

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Cisco Unified Communications Pros review quotes

it_user1044

Developer at a tech company with 51-200 employees

Jul 2, 2012

I have work on Cisco Unified Communication Manager (Call Manager) for one and a half years and it is a remarkable device which provides fully integrated communications, converging voice, video, and data over a single network infrastructure using standard protocols.

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it_user1998

Infrastructure Expert at a tech company with 51-200 employees

Aug 30, 2012

The best feature I would say about Cisco Unified Communications is the Telepresence.

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it_user208755

Sr. Voice Engineer at a retailer with 501-1,000 employees

Jun 30, 2015

Technical Support: Cisco TAC is the very best support I have seen from any company I have ever had to work with.

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Buyer's Guide

Cisco Unified Communications

March 2026

Free Report: Cisco Unified Communications Reviews and More

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Von Clawson

Senior Collaboration Engineer at Cochran, Inc.

Feb 10, 2020

The Click to dial feature was one of the most important features for the customer.

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reviewer1205559

Customer Success Manager with 51-200 employees

May 14, 2020

We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers.

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Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Sep 26, 2024

Cisco supports third-party gadgets, including workforce management systems.

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Cisco Unified Communications Cons review quotes

it_user1044

Developer at a tech company with 51-200 employees

Jul 2, 2012

One of the major flaws in the unified CM is handling the configuration of the Voice mail port.

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it_user1998

Infrastructure Expert at a tech company with 51-200 employees

Aug 30, 2012

To have 2 call management server configured as failover would be expensive.

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it_user208755

Sr. Voice Engineer at a retailer with 501-1,000 employees

Jun 30, 2015

Licensing can be an unbelievable mess.

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Buyer's Guide

Cisco Unified Communications

March 2026

Free Report: Cisco Unified Communications Reviews and More

Learn what your peers think about Cisco Unified Communications. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.

DOWNLOAD NOW

884,933 professionals have used our research since 2012.

Von Clawson

Senior Collaboration Engineer at Cochran, Inc.

Feb 10, 2020

Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice.

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reviewer1205559

Customer Success Manager with 51-200 employees

May 14, 2020

An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation.

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Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Sep 26, 2024

Sometimes, minor temporary issues can arise while updating the servers.

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