Cisco Unified Communications vs Huawei SoftCo comparison

Cisco and Huawei are both solutions in the Unified Communications category. Cisco is ranked #1 with an average rating of 7.7, while Huawei is ranked #16. Cisco holds a 9.0% mindshare in UC, compared to Huawei’s 2.0% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution.

Cisco Unified Communications

Read 9 Cisco Unified Communications reviews

870 Views
531 Comparison Views

100% willing to recommend

Huawei SoftCo

143 Views
129 Comparison Views

Cisco Unified Communications

Huawei SoftCo

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Cisco Unified Communications and Huawei SoftCo based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: January 2026).

Buyer's Guide

Unified Communications

January 2026

Download the complete report

Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Unified Communications

Ranking in Unified Communications

1st

Ranking in IP Telephony & Unified Communications

1st

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Huawei SoftCo

Ranking in Unified Communications

16th

Ranking in IP Telephony & Unified Communications

18th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Unified Communications category, the mindshare of Cisco Unified Communications is 9.0%, down from 15.0% compared to the previous year. The mindshare of Huawei SoftCo is 2.0%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Market Share Distribution
Product	Market Share (%)
Cisco Unified Communications	9.0%
Huawei SoftCo	2.0%
Other	89.0%

Unified Communications

Featured Reviews

Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

Read full review

Use Huawei SoftCo?

Leave a review

See which vendors are best for you

Use our free recommendation engine to learn which Unified Communications solutions are best for your needs.

See recommendations

881,082 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

12%

Computer Software Company

11%

Manufacturing Company

11%

Government

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	2
Large Enterprise	3

No data available

Questions from the Community

What needs improvement with Cisco Unified Communications?

I want to see improvements, especially for the GUI interface, as it should be much easier and user-friendly in Cisco Unified Communications. It would be beneficial if it could be more web interface...

See all answers

What is your primary use case for Cisco Unified Communications?

We use this only for communication purposes, which includes a few use cases for it. We haven't used the video calls and other features because we based our use on basic communication, so I cannot g...

See all answers

What is your experience regarding pricing and costs for Cisco Unified Communications?

Regarding price and value, it is already expired and has reached end of life.

See all answers

Ask a question

Earn 20 points

Comparisons

Skype for Business vs Cisco Unified Communications

Compared 25% of the time

Spectrum Enterprise vs Cisco Unified Communications

Compared 16% of the time

Fortinet FortiVoice vs Cisco Unified Communications

Compared 16% of the time

Alcatel-Lucent OmniPCX Enterprise Communication Server vs Cisco Unified Communications

Compared 10% of the time

Digium Asterisk vs Cisco Unified Communications

Compared 7% of the time

More Cisco Unified Communications Competitors

No data available

Product Reports

Buyer's Guide

Cisco Unified Communications

January 2026

Download Cisco Unified Communications product report

Buyer's Guide

Unified Communications

January 2026

Download Huawei SoftCo product report

Also Known As

No data available

SoftCo

Overview

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Cisco

Huawei's unified communications solution is based on cutting-edge architecture, the solution not only provides open interfaces but a wide range of services. It is also very robust in terms of its maintainability. The solution basically consists of the following parts: a VoIP-based integrated switch SoftCo 9500/5816, a unified message server (SmartCall 1000), subscriber access equipment IAD, ET series IP phone terminals, a network element management system, a service management system, a billing management system, and etc. In addition, the solution provides a wide variety of unified communications services.

Huawei

Sample Customers

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

Beijing Electric Power Corporation, Industrial and Commercial Bank of China

Buyer's Guide

Unified Communications

January 2026

Download Free Report

Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications. Updated: January 2026.

DOWNLOAD NOW

881,082 professionals have used our research since 2012.

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.