Huawei's unified communications solution is based on cutting-edge architecture, the solution not only provides open interfaces but a wide range of services. It is also very robust in terms of its maintainability. The solution basically consists of the following parts: a VoIP-based integrated switch SoftCo 9500/5816, a unified message server (SmartCall 1000), subscriber access equipment IAD, ET series IP phone terminals, a network element management system, a service management system, a billing management system, and etc. In addition, the solution provides a wide variety of unified communications services.
As of October 2025, the mindshare of Huawei SoftCo in the Unified Communications category
stands at 1.6%, up from 1.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Unified Communications Market Share Distribution
Product
Market Share (%)
Huawei SoftCo
1.6%
Cisco Unified Communications
12.8%
3CX Live Chat
9.6%
Other
76.0%
Unified Communications
Learn more about Huawei SoftCo
Huawei SoftCo was previously known as SoftCo.
Huawei SoftCo customers
Beijing Electric Power Corporation, Industrial and Commercial Bank of China
