Cisco Unified Communications vs NEC UNIVERGE Sphericall comparison

Cisco and NEC are both solutions in the Unified Communications category. Cisco is ranked #1 with an average rating of 7.7, while NEC is ranked #10. Cisco holds a 9.0% mindshare in UC, compared to NEC’s 3.3% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution.

Cisco Unified Communications

Read 9 Cisco Unified Communications reviews

870 Views
531 Comparison Views

100% willing to recommend

NEC UNIVERGE Sphericall

Read 1 NEC UNIVERGE Sphericall review

266 Views
149 Comparison Views

0% willing to recommend

Cisco Unified Communications

NEC UNIVERGE Sphericall

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Unified Communications and NEC UNIVERGE Sphericall based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: January 2026).

Buyer's Guide

Unified Communications

January 2026

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Unified Communications

Ranking in Unified Communications

1st

Ranking in IP Telephony & Unified Communications

1st

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

NEC UNIVERGE Sphericall

Ranking in Unified Communications

10th

Ranking in IP Telephony & Unified Communications

7th

Average Rating

0.0

Number of Reviews

Ranking in other categories

Mobile Communication Gateways (2nd)

Mindshare comparison

As of January 2026, in the Unified Communications category, the mindshare of Cisco Unified Communications is 9.0%, down from 15.0% compared to the previous year. The mindshare of NEC UNIVERGE Sphericall is 3.3%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Market Share Distribution
Product	Market Share (%)
Cisco Unified Communications	9.0%
NEC UNIVERGE Sphericall	3.3%
Other	87.7%

Unified Communications

Featured Reviews

Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

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it_user422535

Co-Founder at a comms service provider with 501-1,000 employees

The capability of becoming a Web Collaboration Platform by simply adding a server and licenses empowers companies.

Staff for administering Univerge 3C are telecomms specialist, but the person who administrates Active Directory could be the one as it´s a platform that is fully software based. We have customers who started up with the product running v2 over ATM and are now based on SWA (Software Assurance) they have been migrating to the latest versions of the software, replacing some gateways from ATM to ethernet, however I believe there is no need to drop their investment. Another great feature is the unique User Centric Capability that allows IT administrator full control of the users based on their Microsoft AD credentials independently of their multiple devices (Deskphone; Smart Phone; Tablet and/or PC/Laptop). Finally, the capability of becoming a Web Collaboration Platform by simply adding a server and licenses empowers companies with the option to access to great tools for collaboration and stop spending a lot of money in travelling, training, etc.

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881,114 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

12%

Computer Software Company

11%

Manufacturing Company

11%

Government

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	2
Large Enterprise	3

No data available

Questions from the Community

What needs improvement with Cisco Unified Communications?

I want to see improvements, especially for the GUI interface, as it should be much easier and user-friendly in Cisco Unified Communications. It would be beneficial if it could be more web interface...

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What is your primary use case for Cisco Unified Communications?

We use this only for communication purposes, which includes a few use cases for it. We haven't used the video calls and other features because we based our use on basic communication, so I cannot g...

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What is your experience regarding pricing and costs for Cisco Unified Communications?

Regarding price and value, it is already expired and has reached end of life.

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Cisco UCM vs NEC UNIVERGE Sphericall

Compared 72% of the time

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Product Reports

Buyer's Guide

Cisco Unified Communications

January 2026

Download Cisco Unified Communications product report

Buyer's Guide

Unified Communications

January 2026

Download NEC UNIVERGE Sphericall product report

Also Known As

No data available

UNIVERGE Sphericall

Overview

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Cisco

UNIVERGE Sphericall is a complete, software-based, unified communications solution that redefines the way a business and individuals communicate.

NEC

Sample Customers

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

The Peninsula Shanghai, Voorhees College, Keller Williams Realty, Curve

Buyer's Guide

Unified Communications

January 2026

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881,114 professionals have used our research since 2012.

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.