3CX Live Chat vs NEC UNIVERGE Sphericall comparison

3CX and NEC are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 8.0, while NEC is ranked #10. 3CX holds a 7.7% mindshare in UC, compared to NEC’s 3.3% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution.

3CX Live Chat

Read 55 3CX Live Chat reviews

2,375 Views
713 Comparison Views

91% willing to recommend

NEC UNIVERGE Sphericall

Read 1 NEC UNIVERGE Sphericall review

323 Views
194 Comparison Views

0% willing to recommend

3CX Live Chat

NEC UNIVERGE Sphericall

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between 3CX Live Chat and NEC UNIVERGE Sphericall based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: March 2026).

Buyer's Guide

Unified Communications

March 2026

Download the complete report

Helped 884,976 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (8th), IP PBX (1st), Live Chat (4th), Hosted and Cloud Based VoIP (3rd)

NEC UNIVERGE Sphericall

Ranking in Unified Communications

10th

Average Rating

0.0

Number of Reviews

Ranking in other categories

IP Telephony & Unified Communications (7th), Mobile Communication Gateways (2nd)

Mindshare comparison

As of March 2026, in the Unified Communications category, the mindshare of 3CX Live Chat is 7.7%, down from 8.9% compared to the previous year. The mindshare of NEC UNIVERGE Sphericall is 3.3%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	7.7%
NEC UNIVERGE Sphericall	3.3%
Other	89.0%

Unified Communications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

Read full review

it_user422535

Co-Founder at a comms service provider with 501-1,000 employees

The capability of becoming a Web Collaboration Platform by simply adding a server and licenses empowers companies.

Staff for administering Univerge 3C are telecomms specialist, but the person who administrates Active Directory could be the one as it´s a platform that is fully software based. We have customers who started up with the product running v2 over ATM and are now based on SWA (Software Assurance) they have been migrating to the latest versions of the software, replacing some gateways from ATM to ethernet, however I believe there is no need to drop their investment. Another great feature is the unique User Centric Capability that allows IT administrator full control of the users based on their Microsoft AD credentials independently of their multiple devices (Deskphone; Smart Phone; Tablet and/or PC/Laptop). Finally, the capability of becoming a Web Collaboration Platform by simply adding a server and licenses empowers companies with the option to access to great tools for collaboration and stop spending a lot of money in travelling, training, etc.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Reception dashboard is excellent. I can see all the calls on the system and can pull back calls that are going into voicemail or transfer by drag and drop."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

"It is very easy to install and manage, provides all the features of a traditional phone system as well as VoIP to significantly cut telephone costs, is very stable without requiring significant resources to run, and has an easy-to-use web interface for configuration and management."

"Fully equipped soft PABX without hidden extras."

"3CX technical support is top notch and the best of any vendor I've encountered so far."

"The solution is stable."

"I can, to date, not find any system that gets even close to the feature richness and low cost of 3CX."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

More 3CX Live Chat pros

"It is as robust and stable from a few phones in one location to thousands of phones over hundreds of locations."

"Another great feature is the unique User Centric Capability that allows IT administrator full control of the users based on their Microsoft AD credentials independently of their multiple devices (Deskphone; Smart Phone; Tablet and/or PC/Laptop)."

Cons

"Not really much to dislike, the product is solid but you do need to keep your Windows server updated."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"iPhone users found it difficult to use the mobile application when working offsite."

"During one upgrade, we lost conferencing that took several months to add back in the new version."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"We had sync issues between the mobile clients and the desktop phones which needed vigorous testing and fault finding."

"We would like to see continued improvements in the 3CX phone mobile apps, such as allowing for deletion of multiple voicemails, shared parking control, and disabling softphone mode."

"It would be really good to have an expanded range of VoIP handset hardware to include more Cisco phones."

More 3CX Live Chat cons

"This was a weakness in the past, and it took a few years from the acquisition of the product until now for it to become a core IP solution."

"Customer Service: This was a weakness in the past, and it took a few years from the acquisition of the product until now for it to become a core IP solution."

Pricing and Cost Advice

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

More 3CX Live Chat pricing and cost advice

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Unified Communications solutions are best for your needs.

See recommendations

884,976 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

Media Company

Marketing Services Firm

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

Ask a question

Earn 20 points

Comparisons

Zoom Workplace Business vs 3CX Live Chat

Compared 6% of the time

Yeastar P-Series Phone System vs 3CX Live Chat

Compared 5% of the time

Webex vs 3CX Live Chat

Compared 5% of the time

PGi GlobalMeet vs 3CX Live Chat

Compared 5% of the time

Mitel Application Suite vs 3CX Live Chat

Compared 4% of the time

More 3CX Live Chat Competitors

Cisco UCM vs NEC UNIVERGE Sphericall

Compared 48% of the time

Cisco Unified Communications vs NEC UNIVERGE Sphericall

Compared 27% of the time

Aastra MX-One vs NEC UNIVERGE Sphericall

Compared 12% of the time

More NEC UNIVERGE Sphericall Competitors

Product Reports

Buyer's Guide

Live Chat

March 2026

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

March 2026

Download NEC UNIVERGE Sphericall product report

Also Known As

3CX PBX

UNIVERGE Sphericall

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

UNIVERGE Sphericall is a complete, software-based, unified communications solution that redefines the way a business and individuals communicate.

NEC

Sample Customers

Information Not Available

The Peninsula Shanghai, Voorhees College, Keller Williams Realty, Curve

Buyer's Guide

Unified Communications

March 2026

Download Free Report

Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications. Updated: March 2026.

DOWNLOAD NOW

884,976 professionals have used our research since 2012.

See our list of best Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.