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Cisco Jabber Reviews

Vendor: Cisco
4.5 out of 5

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Featured Cisco Jabber reviews

Cisco Jabber mindshare

As of March 2026, the mindshare of Cisco Jabber in the Unified Communications category stands at 3.3%, down from 8.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Unified Communications Mindshare Distribution
ProductMindshare (%)
Cisco Jabber3.3%
Cisco Unified Communications10.2%
3CX Live Chat7.7%
Other78.8%
Unified Communications
 
 
Key learnings from peers
Last updated Mar 26, 2026

Valuable Features

Room for Improvement

Top industries

By visitors reading reviews
Manufacturing Company
17%
Financial Services Firm
14%
Government
10%
University
8%
Healthcare Company
7%
Insurance Company
5%
Wholesaler/Distributor
3%
Media Company
3%
Performing Arts
3%
Pharma/Biotech Company
3%
Educational Organization
3%
Legal Firm
3%
Transportation Company
3%
Marketing Services Firm
2%
Aerospace/Defense Firm
2%
Hospitality Company
2%
Logistics Company
2%
Comms Service Provider
2%
Non Profit
2%
Recreational Facilities/Services Company
2%
Retailer
2%
Computer Software Company
2%

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Cisco Jabber Reviews Summary
Author infoRatingReview Summary
Senior Technical Manager at a financial services firm with 501-1,000 employees4.0I use Cisco Jabber for calls and chat; it's stable and works fine for its features. However, I experience user experience issues, especially with automatic audio device switching when connecting earphones, which needs fixing.
Professor/ Program Instructor at a university with 501-1,000 employees4.0I used Cisco Jabber for international real-time communication, valuing no call charges and official caller ID for better response rates. While stable, it wasn't a collaborative tool, unlike Microsoft Teams, to which many users migrated.
Consultant at Verizon5.0I rate Cisco Jabber 10/10 for excellent internal communication, particularly its user availability and robust chat. It's stable and scalable for large enterprises, though my customization is limited by organizational presets.
IT Security Analyst at a tech services company with 1,001-5,000 employees5.0This solution drastically improved our communication and collaboration across distances, saving travel costs significantly. Its features, like video conferencing and Jabber, increased our productivity, making communication much easier.