3CX Live Chat Reviews

Cloud Management is the most valuable feature.

We use the range of unattended answering options because we are always in and out of the office working with our clients on their IT projects. This unit is perfect for small-medium sized businesses looking for a solid and reliable cloud-based telephony system.

It would be really good to have an expanded range of VoIP handset hardware to include more Cisco phones. We would like the ability to be "STUN provisioned".

We have used this solution for 24 months.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

I would give customer service a rating of 8/10.

I would give technical support a rating of 8/10.

This is our first foray into VoIP telephony.

The setup was very straightforward.

We implemented in-house and now we have a certified consultant to manage the projects.

This is hard to quantify.

It is a breeze to setup and administer. Being hardware agnostic gave us the flexibility our customers needed. It also provided us with the option to offer Hosted PBX functionality.

I have a few things on my wish list however you have to keep in mind they are all advanced features.

The biggest one is the Hosted version. The current solution requires different ports for each instance and is not allowing for SIP trunk sharing between them. This is an area of the PBX that is very important to us who use it to provide hosted VoIP.

Another area of improvement could be the Call Center functionality. It is getting better after each version. Just got a new Wallboard.

7 years

We've had no issues with the deployment.

The system is rock solid. 

We have some fairly large implementations with multiple offices and multiple 3CX servers in bridge mode, and overhead paging systems etc. and we've had no issues.

Novusys is an MSP. A few years ago we were researching phone systems because we were not satisfied with the ones we used. We found 3CX and immediately liked it.

The setup is straightforward.

We have implemented 3CX at many of our customers. And we continue doing so. We would not recommend or implement a product we could not stand behind. 

One thing I would advise is to use the supported phones. Other phones could be made to work with the phones system, and they work just fine, but you will lose the provisioning and customization functionality.

3CX constantly adds new features based on their customers feedback. It is one of the most versatile PBX systems we have worked with.

• Hot Desking
• Call Queues
• Wallboard
• Call Metrics
• Call Recording
• Easy to maintain

The hot desking made it easier to use a smaller space with multiple shifts and then provide call metrics for all the agents belonging to the queue.

Major changes between versions cause features to move in the tree. The major releases come before any significant minor releases, causing you to upgrade and relearn. They went from version 12 to 15 so quickly that if you do not upgrade, you lose support. During one upgrade, we lost conferencing that took several months to add back in the new version. Also, with the 3CX website, when you use Google, it displays results without letting you know which version it applies to. There is nothing more frustrating then trying to find a solution and finding out the article is not for the version you are using. I wish they would catalog their knowledge base better.

I have used it for four years.

We have not encountered any deployment issues with the 3CX system, only with a client's existing wiring.

We have not encountered any stability issues; runs smooth on Win7 Pro 64bit i7 with 16GB RAM.

We have not encountered any scalability issues; scales just fine.

All of our customer service was through the 3CX vendor Blue Marble Communications. They were excellent throughout the entire process.

We did not need tech support, really, as the vendor handled the complex portions.

We previously used Avaya. I was familiar with Avaya Partner and Magix systems, and they served us well. The cost associated with purchasing and maintaining a Avaya system was significantly more.

The vendor handled initial setup and trained us on how to use; we, as the client's IT management handled the tweaking.

Blue Marble Communications was the vendor and also the service provider. I myself and the rest of the staff agree that they were extremely knowledgeable and knew how to translate what the client was saying into technical terms and vice versa.

The monthly savings on service alone pays for the system in 8 months or less. If you factor in time and manpower, along with the new features that helped productivity, I would value the ROI at less than 3 months.

Pricing for 3CX and phones are reasonable and much less than Avaya and Mitel.

On-premise was significantly less than a hosted solution by Vonage, Comcast or 8x8. We liked the fact of having the choice based upon the client use. I truly believe you have to evaluate the use case scenario, then choose the solution. This is the crucial part in working with the vendor and the client to determine the best ultimate outcome. Vendors have previous case study experience and can relate to the customer and offer insights from similar customers.

We use this solution in our office and also recommend it to our IT managed customers when the time comes. I really enjoy using the same system for different scenarios. It helps me understand what it can do. Sometimes a client needs a solution that afterwards we use in house, too. Overall, it is a fun system to play with.

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple.  And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth.

We regularly find that the ease of use, combined with the feature functionality, the "intuitiveness" of the product and the cost of the solution often times "sells itself"

Would be great to see the ability to break office hours down beyond single days.  For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

We have been implementing the 3CX Phone System for 7 Years now. We are the largest 3CX Partner in the Midwest and in 2015 reached the top partner level of Platinum.

We have never encountered deployment issues that were not resolved beyond the initial implementation or rollout time period.

The only time stability comes into question is when MINIMUM REQUIREMENTS are not met. There have been no issues with stability with the product itself when installed correctly.

We've had no issues with scalability.

We have found the ROI to be as little as a couple months, but typically no more than 22 months for most, if not all of our clients. Our clients average ROI is 9 months.

Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less.  For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

Version 15 Released July 1, 2016.

Ask us if it is right for you! 

Kinetix

mwarmbier@kinetixinc.com

Reception dashboard is excellent.  I can see all the calls on the system and can pull back calls that are going into voicemail or transfer by drag and drop.

Web meeting is a feature that surprised us.  It allows us to do quick product demo or training without all the software installation normally found with GotoMeeting, TeamViewer or others.

We're able to quickly do product demos or training with very little setup.  

We have people working in remote offices and they're able to answer reception calls or transfer calls just like if we were all in the same office

Chat has been very helpful.  It allows us to paste web URLs, account information over to others in the office when we're on the phone with them.  Quicker then email or trying to dictate over the phone.

It would be nice if the Chat feature also allowed us to transfer files.  We'd like to have the ability to manage calls (transfer, see call list) from the android client.   Once we started to use the 3CXPhone application on our computers, it became a much missed feature when using a tablet.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

It is a highly flexible and easy to use platform which offers many benefits to our customers. We also use it for our own internal communications as we have found it to be superior to all other phone system platforms we have tried. Without a doubt 3CX is our phone system of choice.

With 3CX running on Windows and having a super easy web interface I can easily up-skill IT engineers to provide support to our 3CX customers. It's so well documented and offer regular training opportunities which enables us to keep pace with the latest developments.

Bluetooth audio support for 3CX IOS app is needed.

Update!! This is working now! 

There were no issues with the deployment.

There have been no stability issues.

There have been no issues with scaling it.

If you follow the deployment guides all will work well.

If your business does not have an internal IT department, find a trustworthy 3CX partner to assist with your installation.

Built natively for and runs great on Windows 7/10/Server 2008/Server 2012. Utilize SIP trunks for ISP failover scenarios - we have one customer that has a backup wireless link that fails over seamlessly. Very powerful queuing and call control options. Windows and Mobile softphone apps work great.

We would like to see continued improvements in the 3CX phone mobile apps, such as allowing for deletion of multiple voicemails, shared parking control, and disabling softphone mode. We would also like to see voicemail deletions sync between Exchange mailboxes and 3CX. Lastly, I'd like to see voicemail to text transcription.

We had no issues deploying it.

We have had no stability issues.

It's scaled to our needs without issue.

3CX technical support is top notch and the best of any vendor I've encountered so far. They are based out of Cypress but are always available during normal US business hours and actually answer the phone whenever I've called.

Also, user forums are active and they are constantly improving the software through end user Ideas.

We used Televantage which was years ahead of its time and also ran on Windows. However, they were purchased by Vertical and it hasn't been able to keep up in my humble opinion.

Very straightforward, with a simple menu driven installer and web based management console.

There are standard and pro editions, owned or monthly subscription licensing options, hosted or on-premise installation. This makes it super cost-effective.

We looked at Shoretel, Vertical, Mitel, NEC, and Asterisk. 3CX made the most sense for us and our small business customer base.

Download and run the trial to try it out yourself on any Windows 7 Pro or better computer. You can use a SIP trunk for testing, which is super easy to setup from Flowroute, Vitelity, etc. 3CX is very flexible and almost anything can be accomplished with it.

This system is just awesome. It's so easy to use and to make it work.

Call quality has improved a lot since our old Linux based system. The caller experience is better!

There's always room for improvement and 3CX is always improving the system. One specific feature I would like, would be to have the option of using a music stream for the customers when they are on-hold.

It's stable.

They are really good and fast.

It's straightforward, you just have to follow the questions and you re done.

Be sure to use a FQDN if you can, afterward to configure any phones or to manage your system, It’s easier then using an IP.