3CX Live Chat Reviews

Integrated Web Meeting and Video Conferencing with mobile app is a big sales feature. The ability to remotely connect users on their smartphone 3CX app to the corporate phone system , and also have full presence and video is compelling.

On the fly video conferences and full presence on mobile devices

It would be great if the web meeting functionality could be extended to enable users to call standards-based video conferencing systems. The ability for a user to dial a room based video conferencing system (I.e. Polycom, Cisco, Avaya Scopia,etc.) from the 3CX webmeeting application would be a useful improvement.

We've had no issues with the deployment.

The stability had improved with v14 when compared to earlier versions.

It scales to our need.

Although 3CX is a very flexible and generally easy to deploy solution, the biggest advice would be to ensure you have a solid IT network in place prior to implementation. Having the proper switches, gateways, phone sets, bandwidth and cabling infrastructure in place is important to ensuring the successful implementation of 3CX.  

Ease of deployment, and the SBC alleviates many of the headaches of remote phones

Simplified deployment of hosted voice. The use of a session border controller which can be deployed cheaply on a Raspberry Pi makes port handling easier and more stable.

There are a handful of simple features – BLF to handle parking orbits / etc. Handling of custom SIP headers. The issue with custom SIP headers caused a problem with Twilio and receiving caller ID, but 3CX doesn’t list them as a supported vendor so my bad.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

The ease of deployment and web interface to manage the phone system is without Parallel.  The phone system can be deployed within hours.  The cost saving to the client can be up to 80% compared to other systems with the same features.  The call center module is included and their isn't a per user license so it is very scalable to any size organization and is suitable for any budget. 

We can use the mobile app when calling clients to mask our cell phone numbers, and direct important calls to mobiles so we can assist our clients even when we are away from the office.  The other feature that is improved our organization is the video conferencing capabilities.  We no longer have to pay for the service and we have all the features such as screen sharing, recording and video feeds with anybody, whether they are in the organization or not.

I would like to see is for the status to have a “time in status” field so people can see how long someone has been in that particular status.

We have not encountered any issues with deployment.

It has been stable and we've not experienced any problems..

We've been able to scale it for our needs with no issues.

The advice I have is to buy the plug in play phones and deploy it with the phone system.  Implementation goes a lot easier and smoother with plug in play phones.  

I can safely say that their is nothing that beats the ease of deployment, functionality and stability of 3CX. Version 14 has especially leveled the playing fields for us and know allows us to play in the cloud space as well. Top Product!

It has allowed us to create a natural flow of incoming telephone calls, without the need of having a full time receptionist. This has saved the company a lot of money in the long term. Also, we can make sure that all inbound calls are always answered by someone, even if there is no one in the office since we have set it up to forward calls to our mobiles so customers will always be able to talk to someone.

The call logs/reporting functions need some improvement and are still very basic. However, they will do fine for most smaller companies that don’t need in depth management reports for a small PBX system. On a much larger scale, more reporting options are required.

Make sure if you do decide to implement this product, that you use a company that is well versed in this product and that can give you the best possible solution and setup from the product, so that you can maximize the full potential of the product as well as maximising the full potential of the users of the product.

It is very easy to install and manage. It provides all the features of a traditional phone system, as well as VoIP. This can help to significantly cut telephone costs. The system is very stable and does not require significant resources to run. It also has an easy to use web interface for configuration and management.

The system provides soft phones for all desktop and mobile platforms and has allowed my organization to work from anywhere and still be able to make and receive calls.  It has also significantly reduced our monthly telephone service costs.

They need to expand and update the reporting capabilities which I believe they are working on for future releases.

Deployment is very easy since it is a Windows application.

The product has been rock solid.  We have not encountered any issues with stability or downtime.

We have been involved in the implementation of 3CX of various sizes, from four to 32 users, and never had issues. It is nice that the configuration process is the same no matter what the implementation size is.

We have been very happy with the 3CX solution and are excited to see what future functionality is added to the product.

• General ease of deployment
• Versatility
• Call recording
• Call queuing

3CX Phone System has made the way we handle our calls much more efficient.

More granular management of call recording is needed. Also, the option to set to record all calls on the system with an option to opt an extension out rather than the current method where you have to select each extension individually.

We have used 3CX for about six years.

We've had no issues deploying it.

The system has had no stability issues since we started using it.

It has scaled to our needs without a problem.

Customer Service:

The customer service is excellen

Technical Support:

The Tech Support is excellent.

We used a Linksys Voip solution that was cumbersome and difficult to use.

When we switched over to 3CX we had our system up and running in a matter of hours. With a background in computer networking rather than telecoms I found this very straightforward.

We did this all in house.

Pricing is scalable depending on the size of your organisation. Upgrades are simple and you get the same features whether you are a small business or corporate setup.

I would highly recommend 3CX to anyone, and I believe it to be the best option out there.

It's a VOIP PBX based on Windows. It runs rock solid, and is easy to setup and manage. There is also a helpful user forum and community of enthusiasts.

3CX gives you the option of having softphones or physical phones, this gives you the flexibility to make and receive calls anywhere.

They need to embed a help or chat feature.

There were no issues with deployment.

It's been a stable product.

It's scaled to our needs.

Be sure to understand all components of the product before deployment.

The failover features that come on SP3 allow me to create a replica of 3CX PBX in case the 3CX fails. The replica become active right away, minimizing downtime and data loss.

It provides a very easy way to move all the system onto a new machine.

Once activate the failover, the passive server will stop 2CX services and will start monitoring the Active server. When a failover occurs and the active server cannot be reached for any reason, the passive will run the failover script and take over pbx operation. That it is full automatic process.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.