3CX Live Chat Reviews

Excellent Windows based PBX constantly updated with new features and great support.

We can take calls on mobiles and dial from Outlook, Gmail, etc. time saving.
We have got business leads from professional on hold adverts we have created.

Not really much to dislike. the product is solid but you do need to keep your windows server updated.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

The on hold music options could be better but they have improved it in the last version. There is now the option to change the queue on hold music and have different audio per call or per day so we can add different announcements/adverts on each call.

It has flexible call reporting and gives us cost savings by removing telephony hardware support requirements and cost.

By moving to 3CX we have been able to better measure the performance of our call centre during peak call periods to accurately determine staffing numbers. The removal of our hardware based PABX has greatly reduced expense in terms of direct hardware replacement, time required to apply firmware updates, and downtime when hardware fails.

iPhone users found it difficult to use the mobile application when working offsite. Aside from that, it was a breeze.

we have used 3CX for approximately four years

Other than the iPhone issue, we've had no issues with deployment.

no

No, as we have deployed 3CX on a virtual machine. We can assign/remove resource as required.

Great - the national distributor is really good at showing us love, and works with us to resolve problems that we encounter.

Superb. There haven't been any issues they've left unresolved.

We wanted greater visibility of our callcentre in terms of peak periods - calls dropped, call wait times etc. We required a call queue in which agents could log in and out of as needed. We wanted to deploy standardised SIP equipment and reduce our dependency on proprietary hardware.

We performed the full rollout of approximately 40 handsets on a single evening, replacing older handsets one by one. Each had been preconfigured so they populated immediately with the required settings. Users had received training prior to deployment day, so initial support was very simple.

In-house team

We have found a way to leverage every feature offered to improve or solve a clients experience based on needs - mobility, Webmeeting and WebRTC are the heavy hitters.

Over the past several years we have deployed and worked on over 100+ 3CX platforms in all shapes, sizes and flavors.  From on premise to cloud based it is our go to solution for clients needing a robust UC/PBX platform.  While we specialize in the call center arena, we have 3CX installed everywhere from attorneys offices, book stores, doctors offices, residential services companies (Electrical, Plumbing, Heating), manufacturing facilities and of course small Mom & Pop businesses.

If I or any employee is sitting behind a desk waiting on phone calls, we are missing a lot of opportunities, with the 3CX android app and push services our offices are now where ever I, my android and my laptop are.  We are a 100% soft-phone installation, either on Smartphones or Windows soft-phones the only time I use a physical desk-set is when I am at a clients location making a test call from their system.

It needs a better training and certification process.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

It's a Windows-based VoIP PBX - perfect for a system admin like myself to make a move into telephony.

I have always provided computer and networking support for my clients, but they continually asked for phone system support as well and I don't always have to send them to a competitor. Since I found 3cx, I can now offer telephony services to my clients as well and it has allowed my company to become more well rounded without spending thousands to train on a proprietary PBX.

There's some complexity in interfacing with external devices.

2 yrs

We had an issue setting up a SIP trunk with Charter Communications, but it turned out that Charter had not provided the correct documentation so it was no fault of 3cx.

We've had no issues with stability.

So far I have only done small installations ( <16 simultaneous calls), but it has worked well for those installations.

10 - the few times I'very had to contact technical support they answered quickly and helped me get the issue resolved immediately. These guys know their product!

The setup is wizard driven just like you would expect a Windows application to be. It is super simple and straightforward. The most complex part is interfacing with the external devices like if you have to analog gateways or the SIP providers. But 3cx does everything they can to help with that part, including templates for the most commonly used devices on the market.

3cx is supplied through channel partners so finding a partner that you can work well with is crucial.

The management interface is hands-down the easiest I've ever had to use. Our level 1 help desk people are easily able to set up new users, reset voice mail passwords etc. Ease of management and supportability are key for us.

The flexibility that the queues offer has been great for our help desk. The Windows softphone works well, even remotely if you have a descent internet connection.

The Android and iPhone clients are great options but don't always work perfectly, even on wifi. There should be an option to only ring mobile client on direct calls - not ring group or queue calls.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

The most important part of this solution for us was the Mobile and Desktop client which allowed us to communicate and collaborate even when we were out of the office or on a client site.

The collaboration features allowed us to consistently provide cohesive communication with our customers as all team members could participate regardless of their geographic location.

The overall product is really good however I feel that it mostly falls short on the implementation side. That could however be due to internal skillsets and/or the service partner that we have used in the past. We also had a challenge with the web video functionality where this is only supported on a certain Server OS which differs to the OS we usually use for these deployments.

We have installed this solution at a few of our clients. We tried to have this rolled out internally but were met with some challenges related to the VoIP provider and therefore we decided to roll back to our previous solution.

We had sync issues between the mobile clients and the desktop phones which needed vigorous testing and fault finding. We also had quality/speech issues with our VoIP service provider which ultimately caused us to roll back to our previous solution. The issues were one way speech and quality related.

None, once the system was implemented the server and services were stable.

No experience with this, but based on deployments which we were part of, the system managed scalability (user and functionality) with ease, requiring no additional licenses or software assurances.

International support is good, local support in South Africa could be better.

International support is good, local support was satisfactory. In some cases I did feel like support was being hidden behind a request for plenty traces, proof and documentation when I would have hoped that they could have given a solution (or possible solution) without needed all that information.

We used a diverse range of systems from NEC, Ericsson and Mitel across our client base. The main reason for switching was for the scalability and competitive pricing, but also the functionality through the Mobile and Desktop client. We also push this product because it is a pure IP platform and is not built on, or rely on legacy architecture to provide this functionality.

The initial set-up is very easy, but the deployment and integration was challenging and required a strong effort from the network team, as well as the VoIP provider.

We had a mix of both in-house engineers and vendor ones. We used the local preferred partner ICT Globe and in some cases we found their support to be average or below average in terms of how they managed the customer expectation, executed on the tasks and avoiding repeat visits.

The pricing is very competitive, as is the annual Software assurance and support. On this product, the strength is in that there are no user license costs but rather just a base cost, based on the amount of concurrent calls that a company would utilise.

Primarily Mitel.

Good product overall, the product lacks some Contact Center reporting features and functionality but serves the purpose for small business requirements. On the resiliency side, high availability is not supported (to my knowledge) and therefore may not be a fit for demanding corporate environments. My greatest advice would be to find a reputable service partner, and ensure that you call on their references, and appoint an internal project sponsor to work alongside and manage the deployment and planning with the service partner.

It's a great product to work with. I have been using it in my environment, and if you use it, you have to say that VoIP can't get any simpler then this. It's for the layman use and it also comes with a free version(though this version has a few restriction). Also unlike other types of VoIP software, 3CX connects to public telephone network through independent or hosted SIP gateways.

It is not supported by Linux versions. One using this software has to stick to Windows, Which can be a bit of a thing of concern for a some Administrators. For Linux, one has to switch back to other products. This product is also not open source, which is not much appreciated by the guys like me, who love experimenting with the codes of any product they receive.