3CX Live Chat and Zoom Workplace Business are both contenders in the communication solutions market. 3CX Live Chat has a slight edge due to its comprehensive VoIP features and cost-effectiveness, while Zoom Workplace Business excels in video conferencing capabilities.
Features: 3CX Live Chat offers a wide range of VoIP features, integrates seamlessly with SIP gateways, and provides reliable call recording and queuing. Zoom Workplace Business, on the other hand, specializes in video conferencing solutions, offering stable remote meetings, screen sharing, and breakout rooms.
Room for Improvement: 3CX Live Chat could improve through enhanced integration with various systems, offering deeper analytics, and expanding its reporting capabilities. Zoom Workplace Business faces challenges related to security concerns and stability; users have also expressed a desire for longer free call durations and more effective file-sharing functions.
Ease of Deployment and Customer Service: 3CX Live Chat offers flexibility by providing both on-premises and cloud deployment options, although device compatibility can sometimes be an issue. Zoom Workplace Business is primarily cloud-based, known for straightforward deployment but experiences with regional support vary. Both solutions are praised for their technical support, with 3CX noted for its responsiveness and comprehensive documentation.
Pricing and ROI: 3CX Live Chat is recognized for its competitive, transparent pricing without hidden costs, efficiently providing ROI by eliminating traditional phone bills. Zoom Workplace Business offers a free version with limitations and various pricing tiers for advanced features. Although generally affordable, some users suggest more competitive costs, especially for individuals, and both solutions demonstrate a short to moderate ROI period depending on use.
We are able to cut our communication cost significantly and gain features we could have only dreamed of.
Zoom definitely saves time and makes my work more efficient.
I have seen a return on investment with Zoom Workplace Business, especially in terms of smooth meetings.
Zoom has one of the best customer support globally, very proactive and responsive, very solution-oriented and professional.
If there's an issue, I reach out to their support, and they respond quickly without major problems.
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
Scalability is good.
Microsoft Teams automatically removes noise.
It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Zoom Workplace Business is stable in my experience.
Creating different teams or channels for specific people, rather than including the entire organization, would be really helpful.
For students, it would be beneficial to have access through the university for longer meetings.
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
Zoom Workplace Business is one of the most cost-effective online meeting solutions and virtual meeting solutions.
For education use, having more affordable access through institutions would be beneficial.
Zoom could make its pricing more reasonable for individual users.
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
the ability to share your screen
Zoom is user-friendly, straightforward, and easy to connect with.
| Product | Market Share (%) |
|---|---|
| Zoom Workplace Business | 8.6% |
| 3CX Live Chat | 2.6% |
| Other | 88.8% |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 6 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 99 |
| Midsize Enterprise | 33 |
| Large Enterprise | 105 |
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Zoom Workplace Business enhances communication for teams with features like video conferencing, screen sharing, and security measures. Its intuitive interface supports seamless collaboration, making it a practical choice for remote work and digital meetings.
Zoom Workplace Business is designed for efficient communication through its user-friendly platform, offering essential tools like screen sharing, breakout rooms, and remote access. Its stability and ease of use across devices make it a beneficial choice for many organizations. While integrating well with popular apps, it also delivers secure meeting environments with high audio and video quality. There are areas for enhancement such as additional security features and improved support for file sharing. Users note a need for reduced bandwidth use, better audio noise filtering, and clarity in navigation options.
What are the key features of Zoom Workplace Business?In industries like education, healthcare, and corporate sectors, Zoom Workplace Business is widely used for webinars, client meetings, and internal communications. It supports online training, and remote work and enables companies to engage effectively with clients and employees scattered across locations. Many industries value its integration capabilities which streamline workflows and contribute to productivity.
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