3CX Live Chat Reviews

We wanted a system which should be flexible enough to allow employees to work from home, with minimal IT hardware investment and complete access to unified communications features.

3CX has met all of our requirements.

This product has helped us reduce our email marketing expense. Plus, it created new avenues for our customers to interact with us using custom IVRs and Zoho CRM integration.

Mobility: Our employees can connect from any part of the world to the office local network. Communication is completely encrypted. Also, the contact center folks love its ease of use, plus it gives us the ability to script additional solutions, such as business intelligence and automated call/email campaigns.

Features in 3CX can be used programmatically as well using call control APIs. As such, I cannot pinpoint a particular area.

We have used this system on Windows 7, Windows 2012 R2, and now on Linux Debian. This is a very stable software.

We have more than 100 employees and the system is running very well. It allows us to create unlimited extensions and user accounts.

A nine out of ten.

Asterisk. It did not scale well for us. Frequent downtime created lot of trouble, especially when the system received more than 20 concurrent calls.

Very straightforward.

This solution has also saved money for us because other solutions charge per user seat. We have recovered almost 75% of the investment in two years.

The license is easy to understand just based on concurrent calls. Other features are inclusive of the license.

We evaluated Cisco and ShoreTel.

It is simple to provision, yet has great features. Our support effort has reduced by almost 80%.

Painless solution worth every cent. This system lets you get creative with how you want the customers to interact with your organization.

My company has been dealing with 3CX phone system resale and installation for the last two years. 3CX has assisted us with Remote Extension functionality, and with CRM integration; we have it programmed to be integrated with the rest of our systems for better management. Additionally, the call reports help.

One example would be when technicians are out to a service call and a customer calls in asking for them. The receptionist can transfer the call to his remote extension.

Another example is the integration. An incoming call to the tech department automatically opens a new case in our CRM for the technician to log the issue. It's similar to the sales department when a new lead opens up for the sales person to log (and later on follow up customer requirements).

We have asked for various improvements to complete some of our customers' requirements, like a robo-dialer, and the integration of a Voice Application Designer within the professional editions of 3CX. We have been informed that they are being prepared in upcoming releases of the system.

As a company that resells 3CX phone systems, the only issues we had with stability of the systems were with the hardware. When a customer provides us with old hardware to install the 3CX system on, issues sometimes occur which are solved with replacing the computer with a modern one.

We have never had any scalability issues.

The level of 3CX technical support is excellent. Every problem has always been solved.

We where reselling other appliance-based IP PBXs in the past, like Grandstream Networks, etc. The reason we switched is due to a much easier and straightforward installation, more stability, and many many more features available to the end customer, when compared to other PBX systems.

The initial installation is always very straightforward. The system guides you to create your PBX and your extensions with ease. To implement the advanced features, 3CX has online videos. Anyone with an IT background can set up these features after watching them.

Prior to a customer purchasing a 3CX phone system, I would advise that they have a general idea of how many concurrent calls they will need, and what kind of third-party application integrations they will need.

Before switching to a software-based PBX, we evaluated Asterisk. But the fact that many features need to be purchased separately, and the complexity involved in customising each installation, pushed us to proceed with 3CX as our preferred PBX solution.

3CX is a software-based PBX which can cover every company's needs. It offers versions ranging from a free PBX edition with basic functionality to the Enterprise Edition which offers third-party application integration, a secondary redundant server in case you primary server fails, call groups, queues, detailed reports, and more. Between these two versions are the Standard and Pro Editions. My suggestion would be to contact a 3CX reseller in your area to help you analyse your needs and find the best solution for you.

Pro and Enterprise editions: Discovery mainly occurs when there is a loss in the Internet network in the environment or when there is no connectivity within the deskphone and the call server. This results in discovery when there is an ongoing call between an agent and a customer.

Possible solution: The phones have to be restarted from scratch and all the possible IP addresses on the network erased and let it pick a fresh address from the call server; or you wait for a specific number of minutes for the phone to pick an address itself.

It has resulted in customer satisfaction for the company product on IVR/web conference/application integration/mobility, etc.

For firewall: Its advice is to disable the firewall to allow voice to pass through the network, but there are instants when you don't disable the firewall for security reasons that NAC port comes in.

More than eight years.

No.

No.

A nine out of 10.

No.

Partial, it all depends on your experience. But to me, straightforward.

Pricing and licenses in 3CX are okay compared to other solutions, which can destroy you with additional add-ons after buying the product.

Asterisk, Avaya, and Cisco.

It is the best solution that meets customer needs after Avaya. Compare the pricing and that it's also cost effective.

The use of the IP. We just bought a server and the software 3CX. The application can also be used on a hand phone to call the other.

We can call everywhere with the IP public install on the application.

One year.

Yes, we have had many problems with this product, but step-by-step, they fix them, because this is a new product.

No.

The technical support is difficult in Bali. I have just one technical support representative in Indonesia.

This is new. If I had known before, maybe I would have used Panasonic, etc.

Easy, because a contractor set it up.

Not applicable.

No.

Support is difficult.

If the product is already widely used, I would certainly recommend this, because all devices must have IP. If we are still using the old analog system, it does not look good.

The WebRTC, web conferencing, and the mobile apps have been a great asset to our company. We have multiple branches countrywide and we all connect to one seamless system for all our communication needs. Having our directors overseas, we are still able to connect voice and video with great quality as if they were in the same office.

We are able to communicate seamlessly regardless of where any staff are at any time. With video, voice, and mobile apps keeping us always connected and is a great cost saving tool for ourselves and clients.

The outbound call reporting and wall board could be improved for the outbound call centers functions.

Three years.

Only on Windows, but since the release of 3CX on Linux, the move has been smooth and has been very stable.

3CX is the most scalable PBX system I have encountered, from connecting multiple 3CX systems in different countries and all the add-ons for CRM systems, it makes a very scalable system for all industries.

I have not had the greatest experience with the local distributors for support, but dealing with the main support (despite the time differences) has been fantastic.

Yes, we used a multitude of difference PBX systems before, but having one system that caters for all is easier to manage and support.

Yes, the initial setup is very easy and straightforward. It becomes complex once you start using bridges of systems.

Pricing is all dependent on what the client’s needs are. 3CX caters for small (free licensing) all the way to HA enterprise licensing. Basing from amount of concurrent calls to features needed.

Yes, we did. We looked at a multitude of systems from Yeastar, FreePBX, and xCALLY.

Do the free training provided on 3CX's website, selling the correct product is the first step or can become an expensive school fee.

• Fully equipped soft PABX without hidden extras. Not one option missing.
• Free software for client's computer and smartphone.
• Infinitely upgradeable and easy to migrate to other hardware or host.

• Work from everywhere and still be able to be unavailable.
• Video conference and share screen is a breeze and free.

There's always some room for improvement, but with at least one new version per year and regular service packs, issues are fixed quite fast and new possibilities are added for free.

At least seven years.

None worth mentioning. Of course one needs to know his stuff.

Stability is no issue. If you run it on Windows, a regular reboot might be a good idea.

You can scale indefinitely, and even go multisite.

Fast and professional.

Good service. They're now working on regionalising this for the future. Might be good to be helped in your mother tongue.

No, this was our first final PBX, although we tested others first briefly.

It was pretty straightforward through a wizard.

In-house. We installed 3CX ourselves.

For us, there was no real comparison since it was our first PBX.

From customers, we got impressive feedback on savings.

Licensing is easy and clear. No hidden costs.

You could set up a 3CX in a couple of minutes yourself. We still advise to go through a certified partner though.

We looked at different solutions like Asterisk and others, but none were quite as user-friendly, complete, and transparently licensed.

• Call reporting

• Call recording

• Soft phone functionality

The features set the system, stands out from a lot of its competitors in the PBX market. Typically for these features, customers would pay considerably more than the 3CX pricing.

Not many other systems have these at an all-inclusive price. (They are typically additional services paid for through licencing).

I’m not saying it’s the best system in the world, but at the price point, it is exceptional value when looking at the features you receive with the Pro licence.

The product increases the variety of services that my company is able to sell to their customers.

We have used this solution for around two years.

I did not encounter any issues with stability.

I did not encounter any issues with scalability.

I would you rate the level of technical support as high.

We used Avaya, SIP Communicator, and Panasonic.

The initial setup was simple and little training was required.

It is private hosted if you have over 20 employees. For cloud/onsite, if you are under 20 employees, you can get the best commercial model.

We did not evaluate other options.

The ease of deployment, scalability/flexibility of it running on Windows. The biggest aspect that I really like about this product is the flexibility of it being on Windows. That means whatever you need to script, automate, backup, or virtualize with Windows, it can be done. This means a lot more control for the administrator, as opposed to a ‘black box’ type of system, where it’s proprietary.

It has allowed for more flexibility and easier deployment/operation for more of our technicians, who might not otherwise have specialized in voice training. It is quite an intuitive system to deploy. It can be as simple as you need, as well as complex as you need. Because it’s quite easy to deploy and operate, it has allowed us better disaster recovery options for our clients. We’ve had some clients that have had to evacuate from local wildfires, which has allowed us to be able to move their system onto a temporary VM server in our data centre and still allowed them to make and receive calls, allowing their business to continue to function. We’ve also had to rapidly deploy the phone system for a local hotel, whose aging phone system finally bit the dust, and getting in the special board, meant thousands of dollars to re-invest into their old system. This allowed them the opportunity for a new, scalable system. Because 3CX is a software system and not entirely hardware, it allowed us to rapidly get the hotel online to a functional state, all within software. As we could get the hardware parts in, we restored more functions to the main operations to get back to normal.

Support. They have global offices and it would really make a huge difference if they were 24/7. Just as much as it is also a benefit that you don’t have to rely on a ‘black box’ solution and have the flexibility of different products to mix and match your solution, it’s also a downfall that you have multiple product vendors to put together the entire solution. It means you’re engaging with all the vendors and jumping from one, to the next, in order to fully troubleshoot your system.

It’s been a solid two to three years since I first started with 3CX deployments.

Over the period of deploying it, I’ve come to quite enjoy all the functionality that’s possible with it, and it’s so easy to setup. You still need a bit of voice experience and network expertise, but that’s my background, so it was quite easy for me to jump into.

So far, I haven’t run into any stability issues.

Not in the least. This product is quite scalable.

Support could be better, especially when you have an emergency and need assistance. They only work certain shifts, not 24/7. They have a great product and make setting up a phone system a breeze compared to some of the big brand systems. Though, the big brands have the benefit that they make all their own hardware, which means they can support the entire solution, not just the core system.

I come from deploying large brand system vendors, and am quite used to their high quality, 24/7 support. When you put in an urgent ticket, you get a warm handoff from dispatch to a tech within 10-15 mins max! This does not exist yet with 3CX. If they ramped up their support, it would add that much more value to their product.

Yes, we did use Cisco’s small business UC5xx line of products, up until a few years ago, then they decided to drop their entire small business line of products. This line of products fit quite well at that time with our customer base and was a sweet spot for the cost. Once they dropped production/support/warranty on this small business line, their new lowest product was the BE6k which was quite costly and didn’t fit in with a lot of our customers’ budgets. So we were forced to look into other options, and 3CX became our go to small business and even scalable for large businesses. There’s just so many features, simpler licensing, and a much easier way to deploy and implement solutions on 3CX.

With 3CX, it didn’t take long to get to know it. Of course, with any new product, there’s a bit of a learning curve, getting to know the way to set things up, where all the settings are, etc. But once you really dig into it and use it, you can’t imagine going back or what there ever was before.

The pricing and especially the licensing is way simpler and easier to understand instead of the larger brands which tend to be so complicated that you almost need to seem to be certified in understanding their licensing models. Not with 3CX. It’s just straight forward.

Yes, we definitely had a look in a few other products like FortiVoice and Ubiquiti. Now there’s Meraki Voice products too, but right now, we’ve taken a liking to 3CX.

Review the training material to familiarize yourself with 3CX’s interface, download and setup the free version and really get to know it. Or I believe they even have a trial or sometimes give away a standard license. I think you’ll quite like it and find it a breeze to setup a system. If you’re technical, you can even automate a lot of the setup and deploy it even faster with a standard template.

Mobile Client, Soft Phone and call recordings. I like these features because my extension is now wherever I am. Be it on my tablet, mobile phone or laptop, I can always be reached on my extension and all the features of the 3CX system are at my disposal. Call recordings are a must for me, as we also finance the sale of our hardware and, when dealing with a customer's financial information, the law requires this.

Call flow has been massively streamlined. With the live Wallboard feature and being able to jump in and out of call queues, it makes for a much more satisfactory experience for our customers. Waiting times are negligible.

3CX should combine the basic version and the enterprise version so that there is only one standard version instead of two.

Six years.

Stability has not been an issue since our installation six years ago, and having done version updates from version 11 to the current version 15.5, we have not been down at all. The version updates have been seamless.

Scalability has not been a problem whatsoever, as the license is unlimited regarding the number of extensions and call concurrency.

The global 24/7 3CX technical blog has been able to assist with any question, within minutes.

Yes, we used a Fujitsu Siemens digital PBX but it was dated and due for an upgrade.

Much easier than I anticipated. After installing the 3CX software on our existing data network, and a basic extension import from a CSV file to the 3CX management console, it was auto provision from there. Plug and play if you will.

My advice to all PBX procurers would be to get a 3CX quote whenever looking for a replacement system. I can, to date, not find any system that gets even close to the feature richness and low cost of 3CX.

Yes we did a deep investigation of market trends and the way forward. Eventually received three quotes: Samsung Office Serve, Mitel, and 3CX.

Before spending money on any system I would suggest whoever is in the market for a PBX to go over to the 3CX website and download the free trial version of the product and test for yourself. When we did so we had no knowledge of the product but gave it a shot anyway. We saw the amazing features and power of the system and then went through the process of registering a new company called VCX Cloud Services and we registered to become a reseller of the product.

• Ease of configuration and implementation
• Windows Platform
• Support is second to none

• It has made accountability easier due to reporting.
• It has made conferencing and video conferencing simple.
• It has made my life as the VoIP Division Manager easier.

Just an all round fabulous product.

Bring back the multi tenant ability in version 15 and above.

I would like to see a secondary Session Border Controller option at this time, the SBC is a single point of failure.

I would like them to bring back the system Extension View option where you could see the calls and call flow very easily. They did away with this in Version 15. You now have to use the Windows Phone to see this. Which isn’t a terrible thing. However, when you manage a large amount of PBXs, it’s rather cumbersome to have to provision Windows Phone for the client you are currently working with. E.g.: When we setup a call queue, ring group, etc., we test them and to see the extensions ringing is an easy way to determine the success of the setup.

Three years.

Extremely stable system! Occasionally a Service may hang up. However, our Multi tenant VoIP Infrastructure has been up and going three years with zero downtime.

No, being a 3CX Partner makes it easy for use to upgrade licensing when needed. The ease of configuration makes it easy to restore if hardware needs to be upgraded as well.

Second to none. On-line documentation is phenomenal!

We originally used Intuitive Voice as our VoIP platform. It was not very “intuitive”.

We were looking to be a VoIP Solution Partner for our clients, so we tested several different platforms. When we found 3CX, we used it on ourselves as a test bed. Soon after, we chose it as our preferred platform and have been using it ever since.

As with anything else, there is a learning curve and it’s not for an end user to install due to DNS and FQDN settings. However, I have found it not too bad to install, and once you learn the basics, it’s quite easy.

I would encourage any user to do their homework and know what your needs are now and what they may need to be in the coming years. If you plan on growing, and it is inevitable that you will grow, you may want to think of growing into the system, the licensing, etc. rather than get the bare minimum now and grow out of the system and licensing later.

We have tested Vodia, cloud-based options, Intuitive Voice, Yeastar and Grandstream.

Do your research and make sure you have a good understanding of VoIP and 3CX. There are plenty of YouTube videos to help you along the way.