3CX Live Chat Reviews

We are a third-party logistics provider and we use 3CX for switching in our call center.

3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution.

I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service.

I want API support to get information through an API and manage it. There is some integration, but it works by using a URL in another platform, and that's it. For example, I would like to get the lock list of calls from an API. That could be a good idea.

We've been using Live Chat since 2019.

Live Chat works well. I haven't had any problems with the software.

I haven't contacted 3CX support. Of course, our main problem was related to the IP trunks and networks. But I don't remember getting any support from 3CX on those issues.

The setup was easy, but the provider did most of the implementation, so we only had to configure a few things.

I rate 3CX Live Chat eight out of 10. I would maybe go as high as 10 if it had APIs, which are valuable to me. But overall, I would recommend it. If you have a good solution provider, it works beautifully. If not, you will have an enormous problem like we have right now. 

• It caters to small offices, real estate, dentists, and SMB in general. It has many enterprise feature sets.

• Its ability to interconnect offices unknowingly for customers was a big win for small offices with different days of operations.

• The entire product
• Ease of use
• Ability to get the product running quickly.
• Mobility features and remote extensions work well.

No issues with the solution, except its services require a business model change. 

The same small consultants they evolved/grew with are no longer a priority. It's now a sales game, and they are strong-arming the small guys to grow and sell their product. If you don't, then you're left in the cold. This is bad thing for them and my customers prefer the total service that I provide to them. Eventually, my customers will move away from 3CX and move to another trusted adviser who provides more than just a phone system administration.

3CX works well with smaller consulting firms. The support team and its technical ability in Cyprus are awesome. However, they can appear to be condescending, but it may just be a cultural difference.

I had a relationship as a partner. However, since sales aren't at the level they define, we are about to lose our status and the ability to support our current user base.

3CX is a great solution for most call centers. I replace larger, older, more expensive PBX systems.  

• Lower cost SIP Trunks
• Easy installation
• Good usage reports
• Good remote management console
• User self management of their own extension or business management group.

• Advanced call center functions
• Good interface to Outlook and multiple CRM systems
• Easy management console access through web browsers
• SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor.  
• Runs on Windows or Linux servers, with no proprietary PBX hardware.

It needs the option for the CS rep to stop recording when a credit card number is recited by the customer.

Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year.

3CX is my best PBX offering because it is a third of the cost and provides a full set of professional features, especially for call centers.

I install phone systems as an independent consultant. 

It helps with business productivity and reduces the cost of communications.

The mobility that this solution gives to our customers. They can use their phone system everywhere. The other key feature is the security.

It could be better in terms of providing more options for call recording.

I would rate it 100 percent. It has very good stability.

Scalability is very good. It is very easy to increase anything we want with this system.

The setup is okay for us but we are a technical team, so it is easy for us to implement the initial setup.

We are just trying to open additional areas for our business. We are researching the competitors. We are looking at Avaya, Cisco, and Asterisk.

When selecting a vendor, the technical staff and the marketing staff are important for us. We look at the marketing documents because we are resellers.

The 3CX product is evolving every day, they work hard on it every day.

I would tell prospective users of 3CX is that it is very flexible. Anything they have in mind, they can do with this system. They can integrate their internal software, their CRM, with this phone system very easily. They can increase their productivity with the many options that 3CX gives them.

We wanted a system which should be flexible enough to allow employees to work from home, with minimal IT hardware investment and complete access to unified communications features.

3CX has met all of our requirements.

This product has helped us reduce our email marketing expense. Plus, it created new avenues for our customers to interact with us using custom IVRs and Zoho CRM integration.

Mobility: Our employees can connect from any part of the world to the office local network. Communication is completely encrypted. Also, the contact center folks love its ease of use, plus it gives us the ability to script additional solutions, such as business intelligence and automated call/email campaigns.

Features in 3CX can be used programmatically as well using call control APIs. As such, I cannot pinpoint a particular area.

We have used this system on Windows 7, Windows 2012 R2, and now on Linux Debian. This is a very stable software.

We have more than 100 employees and the system is running very well. It allows us to create unlimited extensions and user accounts.

A nine out of ten.

Asterisk. It did not scale well for us. Frequent downtime created lot of trouble, especially when the system received more than 20 concurrent calls.

Very straightforward.

This solution has also saved money for us because other solutions charge per user seat. We have recovered almost 75% of the investment in two years.

The license is easy to understand just based on concurrent calls. Other features are inclusive of the license.

We evaluated Cisco and ShoreTel.

It is simple to provision, yet has great features. Our support effort has reduced by almost 80%.

Painless solution worth every cent. This system lets you get creative with how you want the customers to interact with your organization.

My company has been dealing with 3CX phone system resale and installation for the last two years. 3CX has assisted us with Remote Extension functionality, and with CRM integration; we have it programmed to be integrated with the rest of our systems for better management. Additionally, the call reports help.

One example would be when technicians are out to a service call and a customer calls in asking for them. The receptionist can transfer the call to his remote extension.

Another example is the integration. An incoming call to the tech department automatically opens a new case in our CRM for the technician to log the issue. It's similar to the sales department when a new lead opens up for the sales person to log (and later on follow up customer requirements).

We have asked for various improvements to complete some of our customers' requirements, like a robo-dialer, and the integration of a Voice Application Designer within the professional editions of 3CX. We have been informed that they are being prepared in upcoming releases of the system.

As a company that resells 3CX phone systems, the only issues we had with stability of the systems were with the hardware. When a customer provides us with old hardware to install the 3CX system on, issues sometimes occur which are solved with replacing the computer with a modern one.

We have never had any scalability issues.

The level of 3CX technical support is excellent. Every problem has always been solved.

We where reselling other appliance-based IP PBXs in the past, like Grandstream Networks, etc. The reason we switched is due to a much easier and straightforward installation, more stability, and many many more features available to the end customer, when compared to other PBX systems.

The initial installation is always very straightforward. The system guides you to create your PBX and your extensions with ease. To implement the advanced features, 3CX has online videos. Anyone with an IT background can set up these features after watching them.

Prior to a customer purchasing a 3CX phone system, I would advise that they have a general idea of how many concurrent calls they will need, and what kind of third-party application integrations they will need.

Before switching to a software-based PBX, we evaluated Asterisk. But the fact that many features need to be purchased separately, and the complexity involved in customising each installation, pushed us to proceed with 3CX as our preferred PBX solution.

3CX is a software-based PBX which can cover every company's needs. It offers versions ranging from a free PBX edition with basic functionality to the Enterprise Edition which offers third-party application integration, a secondary redundant server in case you primary server fails, call groups, queues, detailed reports, and more. Between these two versions are the Standard and Pro Editions. My suggestion would be to contact a 3CX reseller in your area to help you analyse your needs and find the best solution for you.

Pro and Enterprise editions: Discovery mainly occurs when there is a loss in the Internet network in the environment or when there is no connectivity within the deskphone and the call server. This results in discovery when there is an ongoing call between an agent and a customer.

Possible solution: The phones have to be restarted from scratch and all the possible IP addresses on the network erased and let it pick a fresh address from the call server; or you wait for a specific number of minutes for the phone to pick an address itself.

It has resulted in customer satisfaction for the company product on IVR/web conference/application integration/mobility, etc.

For firewall: Its advice is to disable the firewall to allow voice to pass through the network, but there are instants when you don't disable the firewall for security reasons that NAC port comes in.

More than eight years.

No.

No.

A nine out of 10.

No.

Partial, it all depends on your experience. But to me, straightforward.

Pricing and licenses in 3CX are okay compared to other solutions, which can destroy you with additional add-ons after buying the product.

Asterisk, Avaya, and Cisco.

It is the best solution that meets customer needs after Avaya. Compare the pricing and that it's also cost effective.

The use of the IP. We just bought a server and the software 3CX. The application can also be used on a hand phone to call the other.

We can call everywhere with the IP public install on the application.

One year.

Yes, we have had many problems with this product, but step-by-step, they fix them, because this is a new product.

No.

The technical support is difficult in Bali. I have just one technical support representative in Indonesia.

This is new. If I had known before, maybe I would have used Panasonic, etc.

Easy, because a contractor set it up.

Not applicable.

No.

Support is difficult.

If the product is already widely used, I would certainly recommend this, because all devices must have IP. If we are still using the old analog system, it does not look good.