3CX Live Chat vs Cisco VoIP PBX comparison

3CX and Cisco are both solutions in the IP PBX category. 3CX is ranked #1 with an average rating of 7.0, while Cisco is ranked #2. 3CX holds a 28.4% mindshare in IP, compared to Cisco’s 23.5% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

208 Views
137 Comparison Views

91% willing to recommend

Cisco VoIP PBX

Read 1 Cisco VoIP PBX review

300 Views
116 Comparison Views

100% willing to recommend

3CX Live Chat

Cisco VoIP PBX

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in IP PBX

1st

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Virtual Meetings (17th), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Cisco VoIP PBX

Ranking in IP PBX

2nd

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the IP PBX category, the mindshare of 3CX Live Chat is 28.4%, down from 31.0% compared to the previous year. The mindshare of Cisco VoIP PBX is 23.5%, down from 27.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IP PBX

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Adriano-Simao

Chief Technology Officer at Triana Business Solutions Lda

Provides support for help/service desk to be knowledgeable about all eGov infrastructure

Reduces costs throughout country inside a private network. Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians Regarding the extension of the country and most of the sites out of the capital city, we need to have support in…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

"3CX is a reliable solution."

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"Mobility features and remote extensions work well."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"The integration between the video and voice is the most valuable solution."

More 3CX Live Chat pros

"Reduces costs throughout country inside a private network."

"Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians."

Cons

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"There should be an option to save some extensions."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"The support team can appear to be condescending."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

More 3CX Live Chat cons

"Regarding to the older version we use, we need some improvements on chat, smartphones, video conference, call recording capabilities, etc."

Pricing and Cost Advice

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There is no add-on costing on the standard fees."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Government

Real Estate/Law Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

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Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 37% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 25% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 22% of the time

Webex vs 3CX Live Chat

Compared 17% of the time

More 3CX Live Chat Competitors

Yeastar S-Series VoIP PBX vs Cisco VoIP PBX

Compared 100% of the time

More Cisco VoIP PBX Competitors

Product Reports

Buyer's Guide

Live Chat

March 2025

Download 3CX Live Chat product report

No data available

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Cisco VoIP PBX component integrates IP communications, collaboration products, and applications into a single, unified system. VoIP PBX helps create a strong unified communications system that will accommodate your immediate business needs, and adjust to your needs as they change and grow.

Cisco

Sample Customers

Information Not Available

Energisa, Top Right Group

See our list of best IP PBX vendors.

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