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3CX Live Chat vs Cisco VoIP PBX comparison

3CX and Cisco are both solutions in the IP PBX category. 3CX is ranked #1 with an average rating of 8.0, while Cisco is ranked #2. 3CX holds a 25.9% mindshare in IP, compared to Cisco’s 12.4% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.
3CX Live Chat
Read 55 3CX Live Chat reviews
  • 1,525 Views
  • 275 Comparison Views
91% willing to recommend
Cisco VoIP PBX
Read 1 Cisco VoIP PBX review
  • 226 Views
  • 221 Comparison Views
100% willing to recommend

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in IP PBX
1st
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
55
Ranking in other categories
Virtual Meetings (10th), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (3rd)
Cisco VoIP PBX
Ranking in IP PBX
2nd
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the IP PBX category, the mindshare of 3CX Live Chat is 25.9%, up from 25.5% compared to the previous year. The mindshare of Cisco VoIP PBX is 12.4%, down from 24.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IP PBX Market Share Distribution
ProductMarket Share (%)
3CX Live Chat25.9%
Cisco VoIP PBX12.4%
Other61.7%
IP PBX
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Ahmed ACHOUR
General Manager at Beyond IT Services
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
Read full review
Adriano-Simao - PeerSpot reviewer
Adriano-Simao
Chief Technology Officer at Triana Business Solutions Lda
Provides support for help/service desk to be knowledgeable about all eGov infrastructure
Reduces costs throughout country inside a private network. Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians Regarding the extension of the country and most of the sites out of the capital city, we need to have support in…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
More 3CX Live Chat pros
"Reduces costs throughout country inside a private network."
"Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians."
 

Cons

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"Its features for scheduling and generating reports need improvement."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"The support team can appear to be condescending."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"The reporting and dashboards of 3CX could be improved."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
More 3CX Live Chat cons
"Regarding to the older version we use, we need some improvements on chat, smartphones, video conference, call recording capabilities, etc."
 

Pricing and Cost Advice

"There is no add-on costing on the standard fees."
"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
More 3CX Live Chat pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Computer Software Company
8%
Media Company
8%
Comms Service Provider
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise6
Large Enterprise2
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
See all answers
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
See all answers
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from custom...
See all answers
Ask a question
Earn 20 points
 

Comparisons

Yeastar P-Series Phone System vs 3CX Live Chat Logo
Yeastar P-Series Phone System vs 3CX Live Chat
Compared 12% of the time
Zoom Workplace Business vs 3CX Live Chat Logo
Zoom Workplace Business vs 3CX Live Chat
Compared 9% of the time
PGi GlobalMeet vs 3CX Live Chat Logo
PGi GlobalMeet vs 3CX Live Chat
Compared 7% of the time
Webex vs 3CX Live Chat Logo
Webex vs 3CX Live Chat
Compared 7% of the time
Amazon Chime vs 3CX Live Chat Logo
Amazon Chime vs 3CX Live Chat
Compared 5% of the time
More 3CX Live Chat Competitors
Yeastar S-Series VoIP PBX vs Cisco VoIP PBX Logo
Yeastar S-Series VoIP PBX vs Cisco VoIP PBX
Compared 42% of the time
More Cisco VoIP PBX Competitors
 

Product Reports

Buyer's Guide
Live Chat
January 2026
3CX Live Chat reportDownload 3CX Live Chat product report
No data available
 

Also Known As

3CX PBX
No data available
 

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat
3CX
Cisco VoIP PBX component integrates IP communications, collaboration products, and applications into a single, unified system. VoIP PBX helps create a strong unified communications system that will accommodate your immediate business needs, and adjust to your needs as they change and grow.
Cisco
 

Sample Customers

Information Not Available
Energisa, Top Right Group
See our list of best IP PBX vendors.

We monitor all IP PBX reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.