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Dameware Remote Support vs SolarWinds Server and Application Monitor comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dameware Remote Support
Ranking in Active Directory Management
20th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Remote Access (29th)
SolarWinds Server and Appli...
Ranking in Active Directory Management
8th
Average Rating
8.0
Reviews Sentiment
4.5
Number of Reviews
44
Ranking in other categories
Application Performance Monitoring (APM) and Observability (17th), Server Monitoring (8th)
 

Mindshare comparison

As of May 2026, in the Active Directory Management category, the mindshare of Dameware Remote Support is 2.4%, up from 0.1% compared to the previous year. The mindshare of SolarWinds Server and Application Monitor is 2.6%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Active Directory Management Mindshare Distribution
ProductMindshare (%)
SolarWinds Server and Application Monitor2.6%
Dameware Remote Support2.4%
Other95.0%
Active Directory Management
 

Featured Reviews

it_user323577 - PeerSpot reviewer
Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees
We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.
The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…
NikhilKalwint - PeerSpot reviewer
Technical Specialist at ServiceIO
Monitoring over a thousand systems has improved decision making and operational visibility
From an advantage perspective, SolarWinds Server and Application Monitor is comparatively cheaper from a commercial point of view. It is easy to install and configure, very user-friendly, and quick to get up and running, allowing you to see the early value adds in your organization. It is compatible with most technologies for monitoring with very few chances of incompatibility. Configuration also allows us to monitor all the technical parameters we are looking for, making it a very good experience for us. The alerting feature in SolarWinds Server and Application Monitor is a main advantage, as it alerts based on threshold breaches and can raise tickets to the ticketing system, send SMS, and email notifications, allowing engineers to work on those tickets to resolve issues and avoid further impact. The visibility into server health is a beneficial feature that I am utilizing. We widely use various application performance metrics in SolarWinds Server and Application Monitor such as database monitoring and server monitoring, which are quite good enough for any monitoring solution. We utilize the customizable dashboards in SolarWinds Server and Application Monitor.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."
"Using DameWare has made the troubleshooting process faster."
"It was very easy to install."
"The most valuable feature is the Access Rights Manager."
"Extremely user friendly: Any IT professional can learn how to admin NPM in a short time."
"This feature from Solarwinds SAM helped us to monitor and alert whenever the SSL cert is going to expire on the server to avoid any downtime of the services running on the server specially on ADFS platform where we have Video conference, Webex, Office 365 and single sign-on services."
"The component and cable monitoring are good. SolarWinds is more intuitive and user-friendly than AppDynamics. The AppDynamics console is more complex because it's a more feature-rich solution, so it's not easy for somebody to pick it up."
"The solution is end-to-end from the network and the application to the processes, everything about the enterprise infrastructure is being covered by the solution, it's easy to use and easy to navigate and one of the leaders among monitoring solutions."
"Once we got our IT inventory organized and aligned with the business, we were able to leverage our Orion Platform to provide more than just a reactive-based monitoring service to the business."
"The product integrates with Remedy."
"Having used various other vendors for monitoring over my career, the SolarWinds products give outstanding value for the price."
 

Cons

"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."
"Worked well for awhile but issues with it connecting over VPN was a major drawback."
"Some custom applications cannot be monitored, and a lot more applications need to be included."
"The technical support team's response time could be improved."
"MS Azure Service and user experience monitoring is an area in which the SolarWinds tools are lacking; without a doubt, this is the Achilles heel of the Orion monitoring tools, and I am currently reviewing other vendors for Azure service monitoring tools."
"The stability, flexibility, and ease of use could be improved."
"There is one feature that is a report writer. And they are currently trying to take it out from being a stand-alone application and integrating to the web. This doesn't give us the flexibility and it doesn't expand what we can get when it comes to reporting. So, putting it on the web is going to make it difficult to get some information. Leaving it where it is now will help us a lot."
"A lot of times, we have to do a lot of manual cleanups."
"Support for the IBM Mainframe is needed."
"I believe that SolarWinds should spend more effort in reporting."
 

Pricing and Cost Advice

Information not available
"Pricing is inexpensive, starting at 2440 euros. For that, you get the ability to monitor a couple of nodes and one year of maintenance and support."
"The tool is available for my company at a good price point."
"The product might cost you $30,000 USD to buy, but scaling this solution requires the purchase of additional polling engines at $20,000 USD each."
"I like the pricing for this SolarWinds product."
"I have always said SolarWinds is very “proud” of their products, meaning they are expensive. I cannot afford to purchase all the licenses I need for all the SolarWinds products."
"The price is too high."
"I would rate the pricing for this solution a three out of five."
"I would advise potential buyers to wait until the end of the quarter, end of year, or other time to place orders. There are actually great deals to be had at those times if your budget cycle can match up."
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Manufacturing Company
11%
Comms Service Provider
9%
Retailer
8%
Educational Organization
13%
Financial Services Firm
9%
Government
7%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise21
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with SolarWinds Server and Application Monitor?
There is definitely room for improvement besides simplifying its setup. As a non-technical person, I believe the dashboards could be improved. Everything we use appears on video walls, and we need ...
What is your primary use case for SolarWinds Server and Application Monitor?
I am doing research as we currently have both solutions, and I am looking to see if we need both or can manage with one. Currently, the outcome indicates that we need both. The focus point is diffe...
 

Also Known As

DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
SolarWinds SAM
 

Overview

 

Sample Customers

Illinois School District
Andr. L. Riis AS, NetSuite
Find out what your peers are saying about Dameware Remote Support vs. SolarWinds Server and Application Monitor and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.