I believe there are aspects of TeamViewer that could work better, particularly in the integration of various tools. Enhancements related to integration, reporting, and user interface would be beneficial.
TeamViewer Business could be improved with a very basic transfer interface for files and folders transfer with an indication of the size of the transferred files and estimated time needed. Currently, no built-in or integrated whiteboard is provided. Using an external whiteboard is time-consuming and cumbersome. Additionally, sometimes the synchronization breaks with complex characters like LaTeX code. There is no formatting support for real-time chat for such characters.
I believe latency can be optimized, and security control sometimes goes over the top and feels excessive. Virus scanning while file sharing is not provided, which is a concern as we frequently deploy new applications to the client. This can lead to attacks, especially with viruses and other malware spreading easily, so it should be enhanced. Additionally, multi-factor authentication is not available, which should be there for more security boosting. Also, there is no chat feature while using TeamViewer Business.
If you had to teach someone how TeamViewer Business works, especially because I am speaking in a sense that I am using it on an engineer level, it would be a bit difficult to get accustomed to some of the settings, especially with the new experience. There is a new feature, or let me say there is a new graphical user interface, so someone would be frustrated on where to begin. For instance, you need to learn a little bit about how you set up custom policies, how you set up unattended settings and all that before you can actually use it. It is not a straightforward application to use. However, it does what needs to be done in a sense that if you are a technician and you want to connect to a client, it does the job.
TeamViewer Business can probably improve by increasing its exposure. While many businesses might have their preferences, if they are aware that there is a more reliable application, TeamViewer Business can provide that. There is quite a lot of competition in the remote connection market, and TeamViewer Business can show businesses why they should choose this product through market presence and advertising.
TeamViewer Business can improve in terms of price and the complexity of licensing, which is a drawback, especially for smaller teams or casual users due to frequent license changes and forced upgrades.
Senior IT Support at a tech vendor with 1,001-5,000 employees
Real User
Top 20
Nov 20, 2025
TeamViewer Business can be improved, though nothing is really noticeable. It is pretty good to use, but there was a problem with the single sign-on. Sometimes it gives problems, with the button not working, and I was unable to log in. I do not know if this problem is from TeamViewer Business side. The login steps were a bit problematic sometimes, but for the usage of the product, there is nothing else to note. I would not add more about needed improvements because in my experience it was just some technical difficulties. I do not know if the cause was TeamViewer Business itself, the licenses, or the internet connection at that moment. But for the product itself, nothing to add.
Senior Application Support Consultant at Talentia Software
Real User
Top 10
Nov 19, 2025
All the features that exist today are impressive, but it would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.
Project Manager at a media company with 501-1,000 employees
Real User
Top 20
Nov 19, 2025
It would be helpful if there is a list of logs in TeamViewer Business. Instead of having to receive the number or the code, having a list would allow me to connect directly, and that is very helpful. TeamViewer Business can be improved by making it easier; there are other solutions such as AnyDesk that make it easier, or Comodo, for example. It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer. The price is a problem, so making it cheaper would be beneficial. I know there's a test period where you can install it for some time, but that is the real problem; it's quite expensive for some customers. The setup cost or licensing for TeamViewer Business is quite high, so for many customers, it's a problem to implement this solution.
I think the pricing could have been improved, as smaller organizations like us usually need a low-cost tool. If it were more affordable, that would be beneficial for small-scale companies. My experience with pricing, setup cost, and licensing was great since we were very new to the tool and did not have an idea of what pricing we could get. However, we did get a better deal, but it can be improved a lot for a small-scale company.
Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees
Real User
Top 10
Nov 11, 2025
One thing that would really help with TeamViewer Business is if they were able to provide an easier way to deploy TeamViewer Business on all devices using group policy, as the current solution is quite clunky and very technical to set up; I have struggled and spent many days trying to get TeamViewer Business pushed out via group policy, and it has never worked as we would prefer, so we end up doing it manually, which is a drain on resources. I think everything is pretty good about TeamViewer Business, but I would say the user interface in the newer versions is actually a bit harder to navigate than the older versions; it is probably that I have just gotten used to the old version.
IT manager at a recruiting/HR firm with 201-500 employees
Real User
Top 10
Nov 9, 2025
I think TeamViewer has many better options, and I suggest TeamViewer should also offer voice communication with my clients because writing is acceptable, but voice communication is much better.
Security and Support Engineer at a tech services company with 11-50 employees
Real User
Top 5
Nov 6, 2025
I believe TeamViewer Business could be improved in several areas. TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications. Additionally, TeamViewer should work on licensing and pricing clarity to make license tiers and pricing easier to understand for management when presenting to a board why they need TeamViewer Business. Improving security and compliance would be valuable improvements to the platform.
The tool is constantly improving the software, and it does what it needs to in my environment. The product's expensive nature is an area of concern where improvements are required.
CISO at Katholische Universität Eichstätt-Ingolstadt
Real User
Top 5
Jun 25, 2024
We access the solution through a VPN, which improves our security. However, earlier this year, around the beginning of March, a CVE in the TeamViewer client allowed remote connections to other network systems, which was concerning. You could have unintentionally gained admin rights if you didn't update TeamViewer promptly. It's crucial to always keep it updated to prevent such issues. The tool should consider implementing two-factor authentication to improve such security holes. It should also integrate good security updates, which should be implemented automatically. I'm curious if TeamViewer can track the time I spend using it. I wonder if it records how long sessions last.
At the time of its deployment, TeamViewer Tensor was a novel service. It was an innovative solution; numerous enhancements were required to improve its connectivity to other services and overall functionality.
TeamViewer Tensor provides user-based licensing now. Earlier, it was concurrent-based licensing. Pricing might be improved for TeamViewer Tensor. It is more costly than some of the corporate licenses other products offer. So, we can get the other alternate products at a lower cost than TeamViewer Tensor. The SSO feature of the solution may sometimes not function perfectly, as it is integrated with the domain. Enabling SSO means it is enabled for the entire organization's domain, which can cause login issues for other users, particularly if they have renewed their licenses and cannot log in with their credentials. Therefore, it would be better to provide users with a TeamViewer ID and password without disrupting others and the overall business. In summary, the SSO feature needs improvement.
IT Director at a recruiting/HR firm with 201-500 employees
Real User
Aug 19, 2020
We would like to have an option to create subgroups, where only members of the subgroup have access to the other members. As it is now, anybody in a group can see all of the other members. Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition.
TeamViewer offers a license type mainly for small teams, focusing on remote connectivity solutions. It includes TeamViewer Remote and TeamViewer Tensor, catering to both small businesses and large enterprises with specialized needs.TeamViewer Business isn't standalone but a primary license for small teams. Its remote connectivity suite includes TeamViewer Remote and TeamViewer Tensor, the latter offering enhanced features for enterprises. It enables secure, high-speed remote access,...
I believe there are aspects of TeamViewer that could work better, particularly in the integration of various tools. Enhancements related to integration, reporting, and user interface would be beneficial.
TeamViewer Business could be improved with a very basic transfer interface for files and folders transfer with an indication of the size of the transferred files and estimated time needed. Currently, no built-in or integrated whiteboard is provided. Using an external whiteboard is time-consuming and cumbersome. Additionally, sometimes the synchronization breaks with complex characters like LaTeX code. There is no formatting support for real-time chat for such characters.
I believe latency can be optimized, and security control sometimes goes over the top and feels excessive. Virus scanning while file sharing is not provided, which is a concern as we frequently deploy new applications to the client. This can lead to attacks, especially with viruses and other malware spreading easily, so it should be enhanced. Additionally, multi-factor authentication is not available, which should be there for more security boosting. Also, there is no chat feature while using TeamViewer Business.
If you had to teach someone how TeamViewer Business works, especially because I am speaking in a sense that I am using it on an engineer level, it would be a bit difficult to get accustomed to some of the settings, especially with the new experience. There is a new feature, or let me say there is a new graphical user interface, so someone would be frustrated on where to begin. For instance, you need to learn a little bit about how you set up custom policies, how you set up unattended settings and all that before you can actually use it. It is not a straightforward application to use. However, it does what needs to be done in a sense that if you are a technician and you want to connect to a client, it does the job.
TeamViewer Business can probably improve by increasing its exposure. While many businesses might have their preferences, if they are aware that there is a more reliable application, TeamViewer Business can provide that. There is quite a lot of competition in the remote connection market, and TeamViewer Business can show businesses why they should choose this product through market presence and advertising.
I have no additional thoughts about TeamViewer Business at this time.
TeamViewer Business can improve in terms of price and the complexity of licensing, which is a drawback, especially for smaller teams or casual users due to frequent license changes and forced upgrades.
TeamViewer Business can be improved, though nothing is really noticeable. It is pretty good to use, but there was a problem with the single sign-on. Sometimes it gives problems, with the button not working, and I was unable to log in. I do not know if this problem is from TeamViewer Business side. The login steps were a bit problematic sometimes, but for the usage of the product, there is nothing else to note. I would not add more about needed improvements because in my experience it was just some technical difficulties. I do not know if the cause was TeamViewer Business itself, the licenses, or the internet connection at that moment. But for the product itself, nothing to add.
All the features that exist today are impressive, but it would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.
It would be helpful if there is a list of logs in TeamViewer Business. Instead of having to receive the number or the code, having a list would allow me to connect directly, and that is very helpful. TeamViewer Business can be improved by making it easier; there are other solutions such as AnyDesk that make it easier, or Comodo, for example. It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer. The price is a problem, so making it cheaper would be beneficial. I know there's a test period where you can install it for some time, but that is the real problem; it's quite expensive for some customers. The setup cost or licensing for TeamViewer Business is quite high, so for many customers, it's a problem to implement this solution.
I think the pricing could have been improved, as smaller organizations like us usually need a low-cost tool. If it were more affordable, that would be beneficial for small-scale companies. My experience with pricing, setup cost, and licensing was great since we were very new to the tool and did not have an idea of what pricing we could get. However, we did get a better deal, but it can be improved a lot for a small-scale company.
One thing that would really help with TeamViewer Business is if they were able to provide an easier way to deploy TeamViewer Business on all devices using group policy, as the current solution is quite clunky and very technical to set up; I have struggled and spent many days trying to get TeamViewer Business pushed out via group policy, and it has never worked as we would prefer, so we end up doing it manually, which is a drain on resources. I think everything is pretty good about TeamViewer Business, but I would say the user interface in the newer versions is actually a bit harder to navigate than the older versions; it is probably that I have just gotten used to the old version.
I think TeamViewer has many better options, and I suggest TeamViewer should also offer voice communication with my clients because writing is acceptable, but voice communication is much better.
I believe TeamViewer Business could be improved in several areas. TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications. Additionally, TeamViewer should work on licensing and pricing clarity to make license tiers and pricing easier to understand for management when presenting to a board why they need TeamViewer Business. Improving security and compliance would be valuable improvements to the platform.
TeamViewer Business is performing very well at the moment and I do not see additional things to improve.
The tool is constantly improving the software, and it does what it needs to in my environment. The product's expensive nature is an area of concern where improvements are required.
We access the solution through a VPN, which improves our security. However, earlier this year, around the beginning of March, a CVE in the TeamViewer client allowed remote connections to other network systems, which was concerning. You could have unintentionally gained admin rights if you didn't update TeamViewer promptly. It's crucial to always keep it updated to prevent such issues. The tool should consider implementing two-factor authentication to improve such security holes. It should also integrate good security updates, which should be implemented automatically. I'm curious if TeamViewer can track the time I spend using it. I wonder if it records how long sessions last.
Considering the earlier versions of the product, I think TeamViewer used to slow down the systems. Lately, I don't know if the problem still exists.
At the time of its deployment, TeamViewer Tensor was a novel service. It was an innovative solution; numerous enhancements were required to improve its connectivity to other services and overall functionality.
TeamViewer Tensor provides user-based licensing now. Earlier, it was concurrent-based licensing. Pricing might be improved for TeamViewer Tensor. It is more costly than some of the corporate licenses other products offer. So, we can get the other alternate products at a lower cost than TeamViewer Tensor. The SSO feature of the solution may sometimes not function perfectly, as it is integrated with the domain. Enabling SSO means it is enabled for the entire organization's domain, which can cause login issues for other users, particularly if they have renewed their licenses and cannot log in with their credentials. Therefore, it would be better to provide users with a TeamViewer ID and password without disrupting others and the overall business. In summary, the SSO feature needs improvement.
We would like to have an option to create subgroups, where only members of the subgroup have access to the other members. As it is now, anybody in a group can see all of the other members. Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition.