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ISL Online vs LogMeIn Rescue comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
ISL Online
Ranking in Remote Access
32nd
Average Rating
9.8
Reviews Sentiment
7.7
Number of Reviews
9
Ranking in other categories
No ranking in other categories
LogMeIn Rescue
Ranking in Remote Access
18th
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
20
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Remote Access category, the mindshare of Microsoft Intune is 4.9%, down from 10.6% compared to the previous year. The mindshare of ISL Online is 1.3%, up from 1.1% compared to the previous year. The mindshare of LogMeIn Rescue is 2.2%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune4.9%
LogMeIn Rescue2.2%
ISL Online1.3%
Other91.6%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
ErikDas - PeerSpot reviewer
Owner at Cherub
Easy to deploy, stable, scalable and safe
I previously used TeamViewer. ISL Online is definitely the better choice compared to TeamViewer, as it offers a more secure connection that does not involve peer-to-peer transport, and all data is encrypted. A single license for ISL Online costs about the same as TeamViewer but with multiple licenses, ISL Online is cheaper.
Aditya Chhibber - PeerSpot reviewer
Regional Partner Manager - India at To be determined Company
Easy setup and effective support
I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The Autopilot feature is the most valuable because it saves significant time on managing devices. We can ship devices globally, and users can set them up on their own. It's convenient."
"Intune can wipe devices. For example, if a disgruntled employee wants to leak the data on their company phone, Intune can terminate their access and wipe the entire device with a click."
"I find Microsoft Intune valuable primarily for its Windows management capabilities, along with its Android Enterprise and Apple device management for mobile devices."
"The most valuable feature of Microsoft Intune is patching-related capabilities."
"This improved control and visibility has helped my organization by reducing risks, saving time, and making compliance easier."
"Intune's feature that I have found most valuable is its auto-pilot feature."
"My favorite feature about Microsoft Intune is that I have good logging capabilities; I can effectively troubleshoot, though I'm also missing some aspects."
"The most reliable feature is the integration with Microsoft XDR, which grants administrators and solution architects like me the ability to bring value to a business."
"We are just much more responsive, we can be faster, and we can support our customers in a better way because when they have a problem, we can be on their computer immediately."
"I personally really appreciate the file transfer feature as it is really easy to use."
"Good communication is a key to good business and ISL helps a lot."
"The stability is great; reliability is what's very important to me, as well as security, and this solution may have only had one instance of downtime in 14 years."
"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."
"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."
"ISL is a fundamental partner for us since, throughout all these years, it has allowed us to grow and solve the problems of our customers and their users in a very fast and agile way without having to move, even providing service abroad."
"The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"It is a great product; it will save you money and time, and it probably pays for itself in the first 60 days of use every year."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime."
"I think it’s the best product out there, and I tried to get off LogMeIn Rescue because of cost, but doing that hindered our performance and productivity and it was not worth the savings, so we quickly went back to LogMeIn after three months."
"The solution has been in the market for the past 20 years. For us, it is one of the best tools."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"The time it takes to troubleshoot one of our users is cut significantly."
"We have an application, our LogMeIn application, a one-click application, so when our employees in different locations click the application, they have remote access and are connected to the IT office, so they can help people out without having to call or talk to us."
 

Cons

"In an upcoming release, I would like to see some kind of analytics report."
"While the ability to deploy applications at startup is reliable, the policy-based application deployment method has not reached the same level of consistency."
"However, I dislike how it lags sometimes. I cannot work on multiple processes at the same time."
"There is room for improvement in the reporting capabilities, specifically app reporting. It is challenging to report which apps are installed on which device."
"It would be good if, in addition to the minimal patching and compliance, we could also use Intune for application deployment. For instance, if a device is not patched, Intune should have the ability to push not only a Microsoft patch but also other patches, such as a browser patch."
"I find the price for Microsoft Intune too high, which represents an area for improvement in Microsoft's pricing model."
"One of the areas for improvement would be troubleshooting and reporting."
"There could be more competent processes and improvements in the policy space."
"There could be a section in the menu describing the new features and changes."
"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."
"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."
"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."
"Updating the program could be improved. When they're pushing updates, you don't really know that there's an update available."
"What bothered me the most was that when I connected to the computer at the office, I was afraid that someone would turn on the monitor and watch what I was doing."
"They need to better advertise the features."
"It would be helpful if they had iSupport for supporting Apple phones."
"The solution’s pricing could be improved."
"The iPhone support has been the Achilles heel for the longest time, because all of my users are on iPhones."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"As a whole, I am still a little disappointed with the mobile side of it."
"​The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"​The interface is not ​user-friendly. It looks a little outdated.​ I think the options are there. I think just the layout needs improvement.​"
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
 

Pricing and Cost Advice

"The licensing is on a yearly basis."
"Microsoft Intune has been incorporated into our Microsoft E5 licenses."
"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."
"They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very goo"
"While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation."
"The cost of the license and the features are justified for myself as a technical person."
"The pricing is competitive, but it is not cheap."
"Intune is included in the Microsoft 365 licensing package that we have."
"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."
"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."
"The pricing is a little on the higher side, though.​"
"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."
"It is ​on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.​"
"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."
"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."
"Look at the different plans they have. Do not pay for a plan you do not need.​"
"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."
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Top Industries

By visitors reading reviews
Manufacturing Company
9%
Financial Services Firm
9%
Outsourcing Company
9%
Computer Software Company
7%
Outsourcing Company
14%
Comms Service Provider
13%
Performing Arts
11%
Construction Company
6%
Construction Company
15%
Outsourcing Company
12%
Comms Service Provider
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise187
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
Large Enterprise1
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise2
 

Questions from the Community

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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
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Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Mitsubishi Chemicals, Konica Minolta, Raifeissen bank, Terpel, Singtel, Teleroute, SOS Kinderdorf, Arsys, EMAAR, Dutco, Alterdata
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Find out what your peers are saying about ISL Online vs. LogMeIn Rescue and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.