ISL Online vs Splashtop Remote Support comparison

ISL Online and Splashtop are both solutions in the Remote Access category. ISL Online is ranked #31, while Splashtop is ranked #12 with an average rating of 9.5. ISL Online holds a 1.2% mindshare in VUS, compared to Splashtop’s 2.1% mindshare. Additionally, 100% of ISL Online users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Splashtop Remote Support and ISL Online offer remote access solutions. Users report more satisfaction with pricing and support of Splashtop, but ISL Online is seen as superior in features and overall value.

Features: Splashtop Remote Support has reliable performance, simple setup, and robust security. ISL Online includes multi-platform support, advanced customization, and comprehensive tools for complex environments.

Room for Improvement: Splashtop Remote Support needs enhanced mobile support, more integration options, and performance tweaks. ISL Online requires better session recording features, improved file transfer speeds, and performance enhancements.

Ease of Deployment and Customer Service: Splashtop Remote Support offers quick deployment and responsive support. ISL Online has a straightforward deployment with flexible configuration options and specialized customer service.

Pricing and ROI: Splashtop Remote Support is cost-effective with quick ROI, attracting budget-conscious buyers. ISL Online has higher initial costs but provides substantial ROI due to its feature set, appealing to those needing advanced functionalities.

To learn more, read our detailed ISL Online vs. Splashtop Remote Support Report (Updated: June 2026).

Buyer's Guide

ISL Online vs. Splashtop Remote Support

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of ISL Online is 1.2%, up from 1.1% compared to the previous year. The mindshare of Splashtop Remote Support is 2.1%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
Splashtop Remote Support	2.1%
ISL Online	1.2%
Other	90.4%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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ErikDas

Owner at Cherub

Easy to deploy, stable, scalable and safe

I previously used TeamViewer. ISL Online is definitely the better choice compared to TeamViewer, as it offers a more secure connection that does not involve peer-to-peer transport, and all data is encrypted. A single license for ISL Online costs about the same as TeamViewer but with multiple licenses, ISL Online is cheaper.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Intune provides a centralized management solution, although its suitability depends on specific needs and comparisons with alternatives like Jamf, Kandji, or ManageEngine."

"Microsoft Intune has positively impacted my organization by providing many benefits."

"We are transforming our flat network by adopting different cloud solutions, and our own applications are hosted in the cloud. Intune ensures our security throughout our entire cloud-based system, improving our security posture."

"The most valuable feature for us is the security, including risk analysis and patch management."

"We are a Microsoft 365 E5 customer and the product promises the capabilities that we need and is available without additional cost."

"It has a useful device management feature."

"I would rate Microsoft Intune a nine out of ten."

"The solution offers very good integration with broader enterprise systems and allows companies to capitalize on costs, especially if they are a Microsoft shop."

More Microsoft Intune pros

"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."

"The stability is great; reliability is what's very important to me, as well as security, and this solution may have only had one instance of downtime in 14 years."

"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."

"Good communication is a key to good business and ISL helps a lot."

"We can also monitor our systems at any time from practically anywhere."

"The most valuable feature is safety."

"We are just much more responsive, we can be faster, and we can support our customers in a better way because when they have a problem, we can be on their computer immediately."

"I personally really appreciate the file transfer feature as it is really easy to use."

More ISL Online pros

"With the extended license, it's easy to be remote."

"The solution is very fast."

"The tool's most valuable features are pricing and easy management."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The initial setup is simple."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"In contrast, Splashtop is a really good product and it's not so expensive."

"The SOS Support is a most valuable feature, as we have remote access from our phone, there is no need to install the software, and we can do it on the cloud."

More Splashtop Remote Support pros

Cons

"The MacBook management could be better."

"Intune does not provide real-time visibility."

"I heard some pain points. The main thing is the learning curve. It took time to implement. It was not the best product starting out of the gate."

"There are a few security features that are not available in Microsoft Intune, when compared to other products."

"One area where Microsoft Intune could be improved is troubleshooting, as it sometimes takes time to identify the exact cause when application deployments or policy assignments do not work as expected."

"Unfortunately, Intune’s management extension does not provide the same level of logging, and I lack the visibility in Intune that I had with SCCM."

"I rate Microsoft support four out of 10. Support is one area where Microsoft needs to improve a lot. I recently raised a ticket for a Microsoft Azure issue, and it took two and a half weeks for support to reply. They need to improve support across their entire catalog of products."

"There's a significant discrepancy in Intune pricing between tenants."

More Microsoft Intune cons

"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."

"I would like to be able to access and manage all brands of smartphones."

"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."

"It would be helpful if they had iSupport for supporting Apple phones."

"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."

"They need to better advertise the features."

"There could be a section in the menu describing the new features and changes."

"Updating the program could be improved. When they're pushing updates, you don't really know that there's an update available."

More ISL Online cons

"I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me."

"Splashtop Remote Support needs to improve customization."

"The integration features could be better."

"The phone's a little tricky to work with due to the small screen."

"The solution should add more options and tools for shortcuts, administration, etc."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The solution should be able to make an inventory of computers automatically."

Pricing and Cost Advice

"Its price is fair. It's a normal price. It isn't too expensive or too cheap."

"Microsoft Intune is expensive."

"It is expensive. The cost depends on the license that we choose."

"The licensing costs we leave up to the customer and these vary from one to another."

"Even if they charge a premium, they aim to provide equal value."

"I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model."

"It is reasonable for the features it has."

"I am satisfied with the pricing."

More Microsoft Intune pricing and cost advice

"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"The licensing fees are less than $400 per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Performing Arts

14%

Comms Service Provider

11%

Outsourcing Company

Construction Company

Retailer

Financial Services Firm

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	185

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1
Large Enterprise	1

No data available

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What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

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What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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What advice do you have for others considering Splashtop Remote Support?

I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...

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LogMeIn Rescue vs ISL Online

Compared 9% of the time

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Compared 6% of the time

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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Splashtop Remote Support

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Product Reports

Buyer's Guide

Microsoft Intune

June 2026

Download Microsoft Intune product report

Buyer's Guide

ISL Online

June 2026

Download ISL Online product report

Buyer's Guide

Remote Access

June 2026

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

ISL Online provides secure, cross-platform remote access and user-friendly features. Its unattended access and robust security options enhance IT operations without needing user interaction, making it ideal for versatile applications.

ISL Online stands out with its comprehensive remote access capabilities, facilitating controlled, secure connections across numerous platforms. Its ease of setup and stability make it a trusted option for diverse customers, enabling organized computer management and efficient customer support. Cloud and on-premise hosting flexibility underlines its adaptability in varied environments. The platform's strong unattended access mechanisms, seamless file transfer capabilities, and intuitive utilities such as drawing tools ensure efficient remote sessions. Strong encryption and generated security codes underscore its commitment to maintaining high security standards.

What are the key features of ISL Online?

Secure Remote Access: Allows control without user interaction.
Platform Versatility: Compatible with multiple systems.
Unattended Access: Enables efficient access when users are absent.
File Transfer: Provides seamless data exchange.
Intuitive Drawing Tools: Facilitates communication and collaboration.
Categorized Computer Management: Enhances IT efficiency.

What benefits can be expected when evaluating ISL Online?

High Security: Offers reliable encryption and code generation.
Stability: Users report robust performance during sessions.
Ease of Setup: Quick and straightforward configuration.
Cloud and On-Premise Flexibility: Supports different deployment models.
Efficient Customer Support: Improved response times and issue resolution.

ISL Online is widely used for remote technical support and customer assistance, enabling IT firms and managed service providers to remotely manage client devices and troubleshoot server issues. Government offices and broadcasting entities rely on it for secure access to unattended servers. ERP system providers benefit from its problem-solving and seamless file transfer capabilities, while cross-platform compatibility supports integration into unique IT environments, enhancing client interactions.

ISL Online

Splashtop Remote Support is a cost-effective remote management platform offering features such as multi-session capabilities, secure file transfers, and mobile device support, enhancing remote assistance for small to medium businesses.

Splashtop Remote Support provides a versatile solution for remote assistance, equipped with tools like remote rebooting into safe mode, multi-session handling, and strong security measures, including multi-factor authentication. Its intuitive interface ensures ease of use, while features like HD resolution and chat functionality enable effective communication and management across devices. However, users find the pricing and package options somewhat confusing and have suggested improvements in integration, customization, and remote access security.

What are the key features of Splashtop Remote Support?

Cost-effectiveness: Offers competitive pricing with extensive features.
Multi-session capabilities: Enables simultaneous control of multiple sessions.
Remote rebooting: Allows rebooting into safe mode remotely.
File transfers: Facilitates efficient and secure file transfers.
Mobile device compatibility: Supports remote management from smartphones and tablets.
SOS Support: Provides quick assistance for emergencies.
Secure management: Features multi-factor authentication for enhanced security.
Chat functionality: Enables seamless communication between users.
Controlled access: Provides remote access without requiring client-side permissions.

What benefits should users look for in reviews?

Flexibility: Supports remote work for businesses and external clients.
Ease of use: Intuitive design simplifies remote management.
Integration compatibility: Works with ticketing systems for efficient issue management.
Enhanced security: Strong authentication methods safeguard data.

Splashtop Remote Support is deployed mainly for remote assistance of small to medium businesses in the United States. It seamlessly integrates with ticketing systems, aiding teams ranging from executives to shop floor personnel. By facilitating remote server management and support for home-working staff, it streamlines operations and client interactions.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Mitsubishi Chemicals, Konica Minolta, Raifeissen bank, Terpel, Singtel, Teleroute, SOS Kinderdorf, Arsys, EMAAR, Dutco, Alterdata

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

ISL Online vs. Splashtop Remote Support

June 2026

Free Report: ISL Online vs. Splashtop Remote Support

Find out what your peers are saying about ISL Online vs. Splashtop Remote Support and other solutions. Updated: June 2026.

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