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ISL Online vs Splashtop Remote Support comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
297
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
ISL Online
Ranking in Remote Access
21st
Average Rating
9.8
Reviews Sentiment
7.7
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Splashtop Remote Support
Ranking in Remote Access
13th
Average Rating
8.6
Reviews Sentiment
8.4
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.2% compared to the previous year. The mindshare of ISL Online is 1.0%, up from 0.8% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
ErikDas - PeerSpot reviewer
Easy to deploy, stable, scalable and safe
I previously used TeamViewer. ISL Online is definitely the better choice compared to TeamViewer, as it offers a more secure connection that does not involve peer-to-peer transport, and all data is encrypted. A single license for ISL Online costs about the same as TeamViewer but with multiple licenses, ISL Online is cheaper.
David Fitzerman - PeerSpot reviewer
Able to boot into safe mode or standard mode remotely and reliable performance
I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like Intune's ability to install software to a device remotely and push policy through the Azure portal."
"Microsoft Intune scales very effectively with our growing needs."
"The ability to push applications on devices is valuable. You do not have to manually install applications one by one. If you like to use ten different applications, you do not have to manually go and download them one by one. Intune can compile a package for you, and then you can just push them from the admin center."
"The many policies available in Microsoft Intune for managing our devices are valuable."
"Microsoft Intune's autopilot has been nice to have."
"Intune has significantly benefited our organization by providing comprehensive visibility into our device ecosystem."
"Intune helps the organization manage access to its internal apps, data, and resources."
"As the solution is a software as a service, the scalability is unlimited."
"We can also monitor our systems at any time from practically anywhere."
"It's much easier to connect with other services, and it's working great. We haven't had any problems."
"I personally really appreciate the file transfer feature as it is really easy to use."
"The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."
"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."
"The most valuable feature is safety."
"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."
"The tool's most valuable features are pricing and easy management."
"The file transfers work well, the remote support and hosted solution work well."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."
"The initial setup is simple."
"The solution is very fast."
 

Cons

"There is no catalog for mobile access management (MAM) security."
"I wish Microsoft would keep up with their documentation. They make changes so quickly to these platforms that they do not update the documentation properly in a timely manner."
"Unfortunately, Intune’s management extension does not provide the same level of logging, and I lack the visibility in Intune that I had with SCCM."
"Reporting in Microsoft solutions is pathetic. With Intune, I'm getting a free inventory tool, but I don't get a reporting tool. When I go to Intune, I can see one machine's entire data in terms of the hardware and the software running on it, but I cannot generate a report for all the machines in the organization. The reporting is the only feature holding back the functionality that is already there."
"The reporting functionality of Microsoft Intune is limited compared to Microsoft System Center, which offers many more reporting options."
"The platform is incredibly slow and could be more responsive. Specifically, when making changes to security policies, I would like to see those changes take effect more quickly."
"Its integration with Mac and Linux devices can be better. They should provide more features similar to Windows. We should be able to manage policies within Linux and Mac machines. If we can have more granular controls for these two operating systems, it will be really helpful."
"It should be easier to define policies and comply with those policies."
"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."
"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."
"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."
"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."
"I would like to be able to access and manage all brands of smartphones."
"They need to better advertise the features."
"There could be a section in the menu describing the new features and changes."
"The phone's a little tricky to work with due to the small screen."
"The solution should be able to make an inventory of computers automatically."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The solution should add more options and tools for shortcuts, administration, etc."
"Splashtop Remote Support needs to improve customization."
"The integration features could be better."
 

Pricing and Cost Advice

"Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive."
"I don't have any problem as far as cost is concerned. It is bundled with our license."
"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."
"It comes with the E5 plan. We bought the E5 plan from Microsoft."
"The solution is cost-efficient."
"Microsoft Intune has a user-based subscription model. You can go for a monthly or a yearly payment."
"Every customer used to purchase licenses based on their needs."
"The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it."
"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."
"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."
"The licensing fees are less than $400 per year."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
9%
Government
8%
Computer Software Company
20%
Comms Service Provider
12%
Performing Arts
9%
University
6%
Comms Service Provider
12%
Retailer
11%
Computer Software Company
11%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Ask a question
Earn 20 points
What do you like most about Splashtop Remote Support?
The tool's most valuable features are pricing and easy management.
What needs improvement with Splashtop Remote Support?
The phone's a little tricky to work with due to the small screen.
What is your primary use case for Splashtop Remote Support?
We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Mitsubishi Chemicals, Konica Minolta, Raifeissen bank, Terpel, Singtel, Teleroute, SOS Kinderdorf, Arsys, EMAAR, Dutco, Alterdata
Toyota, AT&T, Isuzu, Goodwill
Find out what your peers are saying about ISL Online vs. Splashtop Remote Support and other solutions. Updated: July 2025.
865,576 professionals have used our research since 2012.