GoTo Resolve vs Splashtop Remote Support comparison

GoTo and Splashtop are both solutions in the Remote Access category. GoTo is ranked #27, while Splashtop is ranked #12 with an average rating of 9.5. GoTo holds a 1.5% mindshare in VUS, compared to Splashtop’s 2.2% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between GoTo Resolve and Splashtop Remote Support based on real PeerSpot user reviews.

Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed GoTo Resolve vs. Splashtop Remote Support Report (Updated: March 2026).

Buyer's Guide

GoTo Resolve vs. Splashtop Remote Support

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of March 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.2%, down from 10.7% compared to the previous year. The mindshare of GoTo Resolve is 1.5%, down from 1.8% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	9.2%
Splashtop Remote Support	2.2%
GoTo Resolve	1.5%
Other	87.1%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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Akash Jogdande

Technical executive at Satcom Infotech

Delivers seamless remote access and excellent support

I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard Firebox. I also have experience with GoTo Resolve. I don't know about the advanced security protocols in GoTo Resolve. The solution is very good. The vendor is good, the technical support is good, so there will be no complaint about it. I rate GoTo Resolve 9 out of 10.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Intune helps the organization manage access to its internal apps, data, and resources."

"Using Azure and Intune has helped us resolve most of these issues, as we no longer need a physical infrastructure to manage systems and can push policies remotely while maintaining control over the devices."

"As the solution is a software as a service, the scalability is unlimited."

"We were trying to solve many issues, mainly the lack of centralized management. Before Microsoft Intune, we had to manually support devices one by one, installing applications and configuring policies individually. When we implemented the tool, it became much easier to manage our devices. We enroll them in Microsoft Intune and can manage all devices with a few clicks. For application management, it's the same process. If we want to deploy applications to hundreds or thousands of devices, we can do it easily with just a few clicks. This also applies to policies."

"The biggest thing for us is enforcing logins only from devices that are managed by Intune."

"It is a helpful tool to manage BYOD policies."

"The most valuable feature of Microsoft Intune for me is its fully cloud-based nature, allowing me to work from anywhere, whether I am using my mobile phone, Windows, or macOS devices, so I can access it from any place at my convenience."

"Microsoft Intune is easy to use, and it is able to enforce policies towards multiple devices. It is able to bring multiple classes of devices into the same security posture. I found that very useful."

More Microsoft Intune pros

"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

"I think that's the best solution I have ever checked; instead of AnyDesk or TeamViewer, you can use GoTo Resolve."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The initial setup is simple."

"The solution is very fast."

"The tool's most valuable features are pricing and easy management."

"The file transfers work well, the remote support and hosted solution work well."

Cons

"I heard some pain points. The main thing is the learning curve. It took time to implement. It was not the best product starting out of the gate."

"Intune's third-party patch management could be better. It should be easier for the average system admin to keep non-Microsoft applications updated."

"It doesn't economize when you scale up. We have over 14,000 employees, and we have between 7,500 and 8,000 city-owned or personal devices being used to conduct city business. Its price can be improved. It is not a cheap solution."

"From an end-user perspective of Microsoft Intune, I haven't experienced any challenges since installation. However, some customers have reported experiencing slowness when using lower versions of the Android system."

"What would make this product better is adding more security policies and features in the next upgrade."

"There is room for improvement in the remediation and detection modules, which are currently about eighty percent fully functional."

"Microsoft Intune lacks live location tracking capabilities. Improvements should be made in terms of MDM platforms for other devices."

"The support is not particularly good. Sometimes when you open a case with Microsoft, you end up resolving the issue by yourself."

More Microsoft Intune cons

"The pricing of GoTo Resolve is very high compared to other solutions."

"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

"The solution should be able to make an inventory of computers automatically."

"The solution should add more options and tools for shortcuts, administration, etc."

"The integration features could be better."

"The phone's a little tricky to work with due to the small screen."

"Splashtop Remote Support needs to improve customization."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

Pricing and Cost Advice

"Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month."

"Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive."

"We spend a lot of money on Intune licensing, and some of our users have to be double licensed just because of how our dev and corporate environments are segmented."

"The pricing for Microsoft Intune is reasonable. Our clients are satisfied."

"The cost of the license and the features are justified for myself as a technical person."

"We use Defender ATP and E5 licenses."

"I rate Intune five out of 10 for pricing. It's expensive."

"Intune is cost-effective as it is included in some of the Office 365 packages."

More Microsoft Intune pricing and cost advice

"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."

"The licensing fees are less than $400 per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

10%

Financial Services Firm

Government

Computer Software Company

14%

Financial Services Firm

Retailer

Performing Arts

Retailer

12%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	124
Midsize Enterprise	53
Large Enterprise	168

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with GoToAssist?

The pricing of GoTo Resolve is very high compared to other solutions. Pricing is a room for improvement for them, to ...

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What is your primary use case for GoToAssist?

For patch management, I use GFI LANguard and GoTo Resolve. I am a distributor. In my company, Satcom Infotech, we dis...

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What advice do you have for others considering GoToAssist?

I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard...

See all answers

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

See all answers

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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What advice do you have for others considering Splashtop Remote Support?

I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...

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Compared 4% of the time

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Compared 16% of the time

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Compared 14% of the time

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Compared 13% of the time

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Compared 13% of the time

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Compared 7% of the time

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Compared 15% of the time

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Compared 9% of the time

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Compared 9% of the time

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Compared 8% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

March 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

March 2026

Download GoTo Resolve product report

Buyer's Guide

Remote Access

March 2026

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

GoToAssist

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

GoTo Resolve is a versatile remote support tool designed for businesses requiring efficient, secure support capabilities. Known for its ease of implementation and robust security measures, it provides a reliable platform for IT professionals to manage support tasks effectively.

Specially crafted to address the demands of IT departments, GoTo Resolve facilitates seamless remote troubleshooting, enhancing productivity and minimizing downtime. The tool is equipped with intuitive features that streamline the support process, from instant remote access to automated workflows, providing a comprehensive toolkit for IT teams striving for operational excellence.

What are the most important features?

Instant Remote Access: Quickly connect to devices to troubleshoot issues without delay.
Automated Workflows: Streamline support tasks with pre-defined automation, reducing manual effort.
Security Protocols: Employs robust encryption to protect sensitive data during remote sessions.
Multiplatform Support: Ensures connectivity across different operating systems, enhancing flexibility.
Collaboration Tools: Supports joint sessions to facilitate team-based problem solving.

What benefits should users expect?

Increased Efficiency: Reduces time spent on resolving IT issues, allowing staff to focus on critical tasks.
Cost Savings: Minimize operational costs with streamlined remote support processes.
Scalability: Adaptable to business growth, ensuring ongoing support proficiency.
Enhanced User Satisfaction: Quick resolutions lead to improved user experiences.

Implementation of GoTo Resolve varies widely depending on industry needs. In healthcare, it supports HIPAA compliance while maintaining patient confidentiality during remote assistance. In finance, it ensures secure transactions and support. Education benefits from easy-to-use tools that facilitate remote learning environments, making it adaptable across sectors.

GoTo

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Information Not Available

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

GoTo Resolve vs. Splashtop Remote Support

March 2026

Free Report: GoTo Resolve vs. Splashtop Remote Support

Find out what your peers are saying about GoTo Resolve vs. Splashtop Remote Support and other solutions. Updated: March 2026.

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