Try our new research platform with insights from 80,000+ expert users
GoTo Resolve Logo

GoTo Resolve Reviews

Vendor: GoTo
4.5 out of 5
Leave a review

What is GoTo Resolve?

GoTo Resolve is a versatile remote support tool designed for businesses requiring efficient, secure support capabilities. Known for its ease of implementation and robust security measures, it provides a reliable platform for IT professionals to manage support tasks effectively.

Get the Remote Access Buyer's Guide and find out what your peers are saying about GoTo Resolve, Microsoft Intune, Microsoft Remote Desktop Services and more!
GoTo Resolve is the #22 ranked solution in top Remote Monitoring and Management Software and #26 ranked solution in top Remote Access solutions. PeerSpot users give GoTo Resolve an average rating of 9.0 out of 10. GoTo Resolve is most commonly compared to Microsoft Intune: GoTo Resolve vs Microsoft Intune. GoTo Resolve is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.
Buyer's Guide
Remote Access
January 2026
Get the category report
Helped 881,082 peers since 2012

GoTo Resolve mindshare

Product category:
Remote Access
As of January 2026, the mindshare of GoTo Resolve in the Remote Access category stands at 1.5%, down from 1.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
GoTo Resolve1.5%
TeamViewer Business10.2%
Microsoft Intune9.3%
Other79.0%
Remote Access
 
 
Key learnings from peers

Valuable Features

  • "I think that's the best solution I have ever checked; instead of AnyDesk or TeamViewer, you can use GoTo Resolve."
  • "The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

Room for Improvement

  • "The pricing of GoTo Resolve is very high compared to other solutions."
  • "If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

Pricing

  • "It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Remote Access Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
9%
Retailer
6%
Comms Service Provider
5%
Performing Arts
5%
Healthcare Company
5%
Construction Company
5%
Consumer Goods Company
5%
Manufacturing Company
5%
Media Company
5%
Government
4%
Educational Organization
4%
Legal Firm
3%
University
3%
Marketing Services Firm
3%
Outsourcing Company
3%
Wholesaler/Distributor
2%
Insurance Company
2%
Logistics Company
2%
Non Profit
2%
Transportation Company
2%
Real Estate/Law Firm
1%
Security Firm
1%
Pharma/Biotech Company
1%
Sports Company
1%
Aerospace/Defense Firm
1%
Leisure / Travel Company
1%
Energy/Utilities Company
1%
Wellness & Fitness Company
1%
Recreational Facilities/Services Company
1%

Compare GoTo Resolve with alternative products

Go!

Learn more about GoTo Resolve

Specially crafted to address the demands of IT departments, GoTo Resolve facilitates seamless remote troubleshooting, enhancing productivity and minimizing downtime. The tool is equipped with intuitive features that streamline the support process, from instant remote access to automated workflows, providing a comprehensive toolkit for IT teams striving for operational excellence.

What are the most important features?
  • Instant Remote Access: Quickly connect to devices to troubleshoot issues without delay.
  • Automated Workflows: Streamline support tasks with pre-defined automation, reducing manual effort.
  • Security Protocols: Employs robust encryption to protect sensitive data during remote sessions.
  • Multiplatform Support: Ensures connectivity across different operating systems, enhancing flexibility.
  • Collaboration Tools: Supports joint sessions to facilitate team-based problem solving.
What benefits should users expect?
  • Increased Efficiency: Reduces time spent on resolving IT issues, allowing staff to focus on critical tasks.
  • Cost Savings: Minimize operational costs with streamlined remote support processes.
  • Scalability: Adaptable to business growth, ensuring ongoing support proficiency.
  • Enhanced User Satisfaction: Quick resolutions lead to improved user experiences.

Implementation of GoTo Resolve varies widely depending on industry needs. In healthcare, it supports HIPAA compliance while maintaining patient confidentiality during remote assistance. In finance, it ensures secure transactions and support. Education benefits from easy-to-use tools that facilitate remote learning environments, making it adaptable across sectors.

GoTo Resolve was previously known as GoToAssist.

Related questions

  • 27
When looking for a work from home solution, which Remote Access solution do you prefer? Why?
  • 79
What are the tools you recommend to support teleworking?
  • 28
When evaluating Virtual User Session, what aspect do you think is the most important to look for?
  • 35
What is an efficient alternative to Microsoft Remote Desktop?
  • 131
What are the best practices to prevent a Brute Force attack via remote access?
  • 74
Why use remote access tools?
  • 22
Looking for recommendations for a well-priced remote/access management system for video editing
  • 32
Looking for SDK on Remote monitoring on Android devices
  • 126
What is the best remote access tool?
  • 59
How does remote work influence DevOps?

Product Categories

Product Categories
Remote Access
Remote Monitoring and Management (RMM)

Popular Comparisons

Popular Comparisons
Microsoft Intune vs GoTo Resolve Logo
Microsoft Intune vs GoTo Resolve
Microsoft Remote Desktop Services vs GoTo Resolve Logo
Microsoft Remote Desktop Services vs GoTo Resolve
TeamViewer Business vs GoTo Resolve Logo
TeamViewer Business vs GoTo Resolve
Datto Remote Monitoring and Management vs GoTo Resolve Logo
Datto Remote Monitoring and Management vs GoTo Resolve
ScreenConnect vs GoTo Resolve Logo
ScreenConnect vs GoTo Resolve
LogMeIn Rescue vs GoTo Resolve Logo
LogMeIn Rescue vs GoTo Resolve
Splashtop Remote Support vs GoTo Resolve Logo
Splashtop Remote Support vs GoTo Resolve
LogMeIn Pro vs GoTo Resolve Logo
LogMeIn Pro vs GoTo Resolve
N-able Take Control vs GoTo Resolve Logo
N-able Take Control vs GoTo Resolve
GoToMyPC vs GoTo Resolve Logo
GoToMyPC vs GoTo Resolve
Zoho Assist vs GoTo Resolve Logo
Zoho Assist vs GoTo Resolve
See all alternatives
 
GoTo Resolve Reviews Summary
Author infoRatingReview Summary
Technical executive at Satcom Infotech4.5I've used GoTo Resolve for a year in patch management and remote support. It's stable, scalable, integrates well, and offers excellent support, though its pricing is high. Overall, I rate it 9 out of 10.
CEO at Computer Design Center LLC4.5No summary available