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GoTo Resolve vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
GoTo Resolve
Ranking in Remote Access
28th
Average Rating
9.0
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
Remote Monitoring and Management (RMM) (21st)
Microsoft Remote Desktop Se...
Ranking in Remote Access
3rd
Average Rating
8.2
Reviews Sentiment
6.1
Number of Reviews
91
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (2nd)
 

Mindshare comparison

As of September 2026, in the Remote Access category, the mindshare of Microsoft Intune is 4.9%, down from 10.6% compared to the previous year. The mindshare of GoTo Resolve is 1.6%, down from 1.7% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 6.4%, down from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune4.9%
Microsoft Remote Desktop Services6.4%
GoTo Resolve1.6%
Other87.1%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
AJ
Technical executive at Satcom Infotech
Delivers seamless remote access and excellent support
I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard Firebox. I also have experience with GoTo Resolve. I don't know about the advanced security protocols in GoTo Resolve. The solution is very good. The vendor is good, the technical support is good, so there will be no complaint about it. I rate GoTo Resolve 9 out of 10.
reviewer2795433 - PeerSpot reviewer
Cloud Ops Lead at a tech vendor with 10,001+ employees
Secure remote access has protected sensitive country data and supports strict compliance needs
I understand from the IT team managing Microsoft Remote Desktop Services that it is complex to set up the multiple roles, certificates, and networks required. Networking is quite complicated. Even though on the data center side it is quite simple, maintaining the farm of other connections that connect to that server is the complex piece. I understand there are more modern systems replicating what this solution does, which are easier to use, such as Azure Virtual Desktop within Microsoft Azure Cloud or Amazon WorkSpaces, which I have used before. Rather than having to manage all the complex networking, you could abstract it away a little further in the cloud for easier use. I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365. I do not believe further features will be rolled out due to its end-of-life state, making it a legacy solution now.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Fortunately, now everything is streamlined into a single, unified platform."
"I like Intune's ability to manage roles, maintenance tasks, compliance settings, and patch development for all endpoints."
"The automatic patching is the most valuable feature of Intune."
"Overall, I like Intune as a solution and would rate it nine out of ten."
"For our office workers who are not based in Norway, when we order the PC, we can do some of the settings for them. These are standardized settings. We can set them up exactly as they are in Norway so that they're the same."
"It is very stable and scalable because this is a cloud-only solution."
"The most useful features in Microsoft Intune are the policy enforcement and conditional access. These features make our operations easier from a company perspective."
"Intune helps the organization manage access to its internal apps, data, and resources."
"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"I think that's the best solution I have ever checked; instead of AnyDesk or TeamViewer, you can use GoTo Resolve."
"We wouldn't be able to offer the services that we offer without a product like this."
"Microsoft Remote Desktop Services has positively impacted my organization by allowing us to remote in rapidly and securely."
"The solution is rock solid; it’s stable and reliable, there are no bugs or glitches, and it doesn’t crash or freeze."
"We use cloud remote support because we need to assist our customers. It allows them to connect from the web. I"
"The most valuable feature is the remote application access."
"Microsoft Remote Desktop Services has positively impacted my organization by increasing our security, as we are able to confirm 100 percent that data which needs to stay within the country does so because it only exists on the server and never leaves it, allowing us to hit 100 percent compliance very easily without worrying if someone can accidentally send the data somewhere else."
"Mostly we are quite happy with it."
"The product saves time."
"The advice I would give to others looking into using Microsoft Remote Desktop Services is to use it out of the box as it is one of the best and most valuable tools on the market."
 

Cons

"A detailed device diagnostic feature is missing. Also, operating system deployment and imaging are missing."
"The product needs to upgrade itself when the server is overloaded."
"Also, Microsoft Intune relies heavily on its fellow products in the suite."
"Customer service used to be better, but as we are nearing the end of the contract, the focus on investing in us as a customer has diminished. It is what one would expect in such a situation."
"No option to do end-to-en macOS management. Slow implementation of policies."
"The current Intune reporting functionality could benefit from some improvements."
"There are differences in protecting the data on a mobile device and on iOS. When you protect the data on iOS, you protect the entire device."
"In an upcoming release, I would like to see some kind of analytics report."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"The pricing of GoTo Resolve is very high compared to other solutions."
"Currently, installation of applications on an RDS farm must be performed manually on each server."
"The initial setup is difficult and there is a lack of adequate documentation. The process should be simplified."
"The only problem I see is that when I am connected, there is a certain lag because of the network."
"There is a limitation on the number of concurrent users."
"Microsoft Remote Desktop Services is a good tool that does what it is meant to do, and from a security perspective, it is brilliant. However, there is a lot of overhead with managing it, which modern tools do not have, especially tools that exist in the cloud."
"If you are deploying it as a VDI solution, then it is very limited; the product is not very scalable."
"Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users. The feature should be available for all versions."
"It could be more user-friendly."
 

Pricing and Cost Advice

"It's affordable. It's cheaper if you have an Office 365, E5, or E3 subscription because everything is there."
"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."
"For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."
"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."
"We have the business premium licenses for the solution."
"Microsoft Intune is included in the E5 license at no additional cost."
"The price is very reasonable."
"On a scale of one to ten with one being the cheapest, the cost of Microsoft Intune is a five."
"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."
"The cost is fair."
"I rate the price of Microsoft Remote Desktop Services a three out of five."
"The solution has a perpetual license and it is purchased upfront."
"There is a licensing cost."
"It will probably cost about $500 USD to get the resources set up in the cloud."
"It's not an expensive product."
"The solution is expensive. Since things are made to be a bit easier in the solution, the solution's cost is a bit on the higher side."
"Although not an expensive product, pricing is always something that can be improved."
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Top Industries

By visitors reading reviews
Manufacturing Company
9%
Financial Services Firm
9%
Outsourcing Company
9%
Computer Software Company
7%
Construction Company
11%
Financial Services Firm
8%
Comms Service Provider
7%
Manufacturing Company
6%
Manufacturing Company
11%
Outsourcing Company
9%
Comms Service Provider
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise187
No data available
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise17
Large Enterprise36
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with GoToAssist?
The pricing of GoTo Resolve is very high compared to other solutions. Pricing is a room for improvement for them, to ...
What is your primary use case for GoToAssist?
For patch management, I use GFI LANguard and GoTo Resolve. I am a distributor. In my company, Satcom Infotech, we dis...
What advice do you have for others considering GoToAssist?
I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
The experience with pricing, setup cost, and licensing is that the pricing is based on licensing costs and the setup ...
What needs improvement with Microsoft Remote Desktop Services?
Microsoft Remote Desktop Services can be improved in several areas. Currently, it requires a license cost, it has per...
What is your primary use case for Microsoft Remote Desktop Services?
Our main use case for Microsoft Remote Desktop Services is to allow multiple users to remotely access our Windows mac...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
GoToAssist
Remote Desktop Services
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Information Not Available
Bank Alfalah Ltd.
Find out what your peers are saying about GoTo Resolve vs. Microsoft Remote Desktop Services and other solutions. Updated: September 2026.
913,924 professionals have used our research since 2012.