GoTo Resolve vs TeamViewer ONE comparison

GoTo and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. GoTo is ranked #21, while TeamViewer is ranked #9 with an average rating of 9.0. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 24, 2026

TeamViewer ONE and GoTo Resolve compete in remote support solutions. GoTo Resolve leads in deployment ease and cost-efficiency, appealing for enterprises looking for robust support with simplified integration.

Features: TeamViewer ONE shines with its extensive security protocols, cross-platform compatibility, and robust functionalities suitable for industries with stringent compliance requirements. GoTo Resolve is notable for intuitive task automation, seamless integration with third-party software, and enhanced workflows focused on productivity integrations.

Ease of Deployment and Customer Service: TeamViewer ONE provides a straightforward deployment process with dedicated support for enterprise settings. GoTo Resolve stands out with its cloud-based deployment, simplifying installation and scalability, backed by an accessible customer service team.

Pricing and ROI: TeamViewer ONE involves a higher setup cost but offers strong ROI through robust security and multifunctionality. GoTo Resolve offers a competitive pricing structure with rapid ROI due to ease in deployment and integration, reducing upfront expenditures.

To learn more, read our detailed GoTo Resolve vs. TeamViewer ONE Report (Updated: June 2026).

Buyer's Guide

GoTo Resolve vs. TeamViewer ONE

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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Akash Jogdande

Technical executive at Satcom Infotech

Delivers seamless remote access and excellent support

I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard Firebox. I also have experience with GoTo Resolve. I don't know about the advanced security protocols in GoTo Resolve. The solution is very good. The vendor is good, the technical support is good, so there will be no complaint about it. I rate GoTo Resolve 9 out of 10.

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Nitesh Ranjan

Senior Software Engineer at a tech vendor with 1,001-5,000 employees

Remote sessions have become smoother and now resolve end user issues more comfortably

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a very helpful and easy solution."

"When comparing these two products, I prefer Intune."

"Technical support has been helpful and responsive and we are happy with the level of service on offer."

"There has been a noticeable increase in productivity for both my organization and clients."

"The most valuable feature for us is the security, including risk analysis and patch management."

"Cloud control made simple, device secured with ease, and workflow runs smoothly."

"If the product works, remote access will be a benefit. To this point we have not had reason to have confidence in achieving that access."

"I particularly appreciate the administration and security features, which can be deployed easily."

More Microsoft Intune pros

"I think that's the best solution I have ever checked; instead of AnyDesk or TeamViewer, you can use GoTo Resolve."

"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

"We wouldn't be able to offer the services that we offer without a product like this."

"Almost all the features are valuable to me, like the scalable feature and its highly interactive software."

"The most valuable feature of this solution is Remote Access; you can take control of the computer, walk through the process, resolve any issues, and let the other person know how you have fixed the problem."

"We did call technical support once and they were very helpful and responsive."

"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."

"The most valuable feature of this solution is Remote Access."

"The most valuable feature is the remote management capabilities."

"The product is secure."

"The solution is easy to set up."

More TeamViewer ONE pros

Cons

"Microsoft Intune could be improved by adding short video tutorials or direct links to Microsoft articles in the information button."

"I switched away from Microsoft Intune because it cannot manage the MacBook very well."

"Microsoft Intune lacks the ability to provide seamless remote assistance or remote control."

"Since GMS is unavailable in China, we currently rely on device administrator enrollment for managing Android devices there."

"I rate Microsoft support between six to eight. The support often involves third parties hired by Microsoft who are knowledgeable, but sometimes the help I receive is not adequate."

"A major challenge is making all the products work within device management solutions like Intune. It would be beneficial if Microsoft removed support for older products much earlier in the process."

"My experience with them was very bad. They don't know about their own product."

"Intune could be enhanced by automating application upgrades, similar to how it automates operating system upgrades."

More Microsoft Intune cons

"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

"The pricing of GoTo Resolve is very high compared to other solutions."

"I would rate the stability a seven out of ten because every application gets bugs. So, there are some instances where it might be buggy and hanging."

"I prefer to use AnyDesk. I actually uninstalled TeamViewer."

"Sometimes you need more services and need to buy more, depending on if you need it short term or long term."

"I'm not sure if the security is ideal. They could work to improve it."

"If you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. So there's a disparity in versioning."

"The main issue with the solution is the stability problem arising from network issues."

"In the last 12 months we actually made a decision to go away from TeamViewer. Part of it has to do with the fact that TeamViewer is very expensive."

"If there were a way for users to do access reporting, that would be an ideal addition to the product."

More TeamViewer ONE cons

Pricing and Cost Advice

"Every customer used to purchase licenses based on their needs."

"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."

"For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."

"We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."

"We have the business premium licenses for the solution."

"Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it. Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception."

"Microsoft's licensing is more flexible and adaptive than its competitors."

"If you ask the accountant or the finance department, they'll tell you that it is way too expensive, but when I look at the cost and compare it with the value you actually get, it's more than fair."

More Microsoft Intune pricing and cost advice

"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."

"I have used the free version of the solution."

"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"

"We are now using the free version, but probably next year we are going to follow up with the paid version."

"The solution's license is expensive."

"We pay for a yearly license."

"There are no charges to be paid for the solution since I use it for personal use."

"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."

"It is a licensed product."

More TeamViewer ONE pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Computer Software Company

11%

Construction Company

10%

Financial Services Firm

Media Company

Financial Services Firm

16%

Manufacturing Company

Comms Service Provider

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	185

No data available

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	5
Large Enterprise	11

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with GoToAssist?

The pricing of GoTo Resolve is very high compared to other solutions. Pricing is a room for improvement for them, to ...

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What is your primary use case for GoToAssist?

For patch management, I use GFI LANguard and GoTo Resolve. I am a distributor. In my company, Satcom Infotech, we dis...

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What advice do you have for others considering GoToAssist?

I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard...

See all answers

What advice do you have for others considering TeamViewer Remote Management?

Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. Howev...

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What needs improvement with TeamViewer Remote Management?

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automat...

See all answers

What is your primary use case for TeamViewer Remote Management?

I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.

See all answers

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Product Reports

Buyer's Guide

Microsoft Intune

June 2026

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Buyer's Guide

Remote Access

June 2026

Download GoTo Resolve product report

Buyer's Guide

TeamViewer ONE

May 2026

Download TeamViewer ONE product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

GoToAssist

TeamViewer IoT

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

GoTo Resolve enhances enterprise tech support by integrating remote management with intuitive problem resolution, providing efficient service delivery and robust client communications for businesses.

GoTo Resolve stands out by offering streamlined remote support capabilities, allowing IT teams to efficiently address technical issues. Its integration with existing systems ensures seamless operations without disrupting existing workflows. Designed for scalability and adaptability, it offers flexibility for various business environments. Easy onboarding and straightforward management operations enhance team productivity, leading to more effective service response in dynamic enterprise settings.

What are the key features of GoTo Resolve?

Remote Management: Enables secure access and control of devices to provide timely assistance.
Collaborative Tools: Facilitates team communication to improve troubleshooting accuracy and speed.
Integration Capabilities: Seamlessly integrates with business platforms for enhanced operational efficiency.
Issue Tracking: Monitors requests and solutions to ensure accountability and performance analysis.
Scalability Options: Adapts to business size requirements and industry-specific needs.

What benefits and ROI should users consider?

Increased Productivity: Streamlined processes allow employees to focus on core tasks.
Cost Reduction: Efficient issue resolution minimizes downtime and reduces operational costs.
Improved User Experience: Reliable support enhances satisfaction and reduces service delays.
Enhanced Security: Protects data and devices through secure remote access protocols.
Comprehensive Reporting: In-depth insights aid in strategic decision-making and resource allocation.

GoTo Resolve is implemented across sectors like finance and healthcare to strengthen IT infrastructure. In banking, it secures data while providing remote support. Healthcare institutions leverage its capabilities to maintain uninterrupted patient service delivery, ensuring confidentiality and compliance with industry standards. Its adaptability makes it suitable for diverse operational demands, enhancing service efficiency in competitive landscapes.

GoTo

TeamViewer ONE offers remote access and cross-platform functionality, enhancing IT operations across various systems and clouds like AWS and Azure while streamlining setup and secure connections.

Providing a robust platform for IT professionals, TeamViewer ONE enables efficient remote management with features like interactive chat, file transfers, and seamless session management. Despite its strengths, users highlight the need for improved pricing models, security measures, and enhanced stability. Regular updates are requested to tackle connectivity and lag challenges, and improvements in reporting, integration, and mobile remote functionalities are desired.

What are the standout features of TeamViewer ONE?

Remote Access: Facilitates secure control across multiple devices.
Cross-Platform Functionality: Operates on different OS and cloud environments.
File Transfers: Enables smooth and efficient data exchange.
Interactive Chat: Supports real-time communication during sessions.
Remote Management: Provides a comprehensive view of system resources.

What benefits or ROI should users look for in reviews?

Enhanced Collaboration: Simplifies teamwork with easy connectivity.
IT Support Efficiency: Streamlines troubleshooting and support tasks.
Resource Management: Offers tools for managing system performance.
Security Assurance: Delivers trusted connections for data protection.

TeamViewer ONE is implemented in industries requiring remote support and server management, offering solutions for IT support, remote client connections, and seamless meeting management. It assists in monitoring, troubleshooting, and resolving software and hardware issues for service providers and companies.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Information Not Available

Carey Paul Honda

Buyer's Guide

GoTo Resolve vs. TeamViewer ONE

June 2026

Free Report: GoTo Resolve vs. TeamViewer ONE

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