NinjaOne vs TeamViewer ONE comparison

NinjaOne and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. NinjaOne is ranked #1 with an average rating of 8.5, while TeamViewer is ranked #9 with an average rating of 9.0. Additionally, 95% of NinjaOne users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.

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Executive SummaryUpdated on Mar 24, 2026

In the realm of remote management and access solutions, NinjaOne and TeamViewer ONE compete prominently. NinjaOne appears to have an advantage in comprehensive endpoint management, while TeamViewer ONE excels in ease of use for remote access.

Features: NinjaOne offers robust remote management, custom script creation, and comprehensive device management, providing a user-friendly SaaS model. TeamViewer ONE is known for its simple remote access capabilities, stable performance, and an effective chat feature.

Room for Improvement: Users of NinjaOne seek improved support responsiveness, better third-party software patching, and enhanced mobile app features. TeamViewer ONE could improve in security, licensing flexibility, and needs to address compatibility issues and occasional connection stability problems.

Ease of Deployment and Customer Service: NinjaOne primarily utilizes Public Cloud with options for Private and Hybrid Cloud, receiving high praise for its customer service despite occasional slow responses. TeamViewer ONE emphasizes On-premises setups and offers swift and responsive support.

Pricing and ROI: NinjaOne is valued for its negotiable pricing and quick ROI, especially beneficial for small businesses. TeamViewer ONE, while offering a free version, is sometimes viewed as costly and draws concern regarding its need for a more flexible licensing model.

To learn more, read our detailed NinjaOne vs. TeamViewer ONE Report (Updated: April 2026).

Buyer's Guide

NinjaOne vs. TeamViewer ONE

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Featured Reviews

Varun Mehra

Collaboration Support Engineer at a retailer with 11-50 employees

Centralized device management has transformed security and streamlined remote provisioning

One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.

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Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Nitesh Ranjan

Senior Software Engineer at a tech vendor with 1,001-5,000 employees

Remote sessions have become smoother and now resolve end user issues more comfortably

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best features of Microsoft Intune include helping to know if computers are configured correctly and if users have access to apps or the platform."

"Microsoft Intune has definitely reduced management burdens."

"For our clients, the conditional access feature along with different compliance policies that they can set is valuable."

"I would rate Microsoft Intune a nine out of ten."

"The most important part is that they're fast in implementing and integrating with the Windows operating system, as well as how it integrates with other Office 365 products."

"Intune's integration with Defender and other security solutions is valuable because it offers a view into different security vulnerabilities and enables us to secure them more effectively."

"The most valuable feature is that we can manage workstations or Android devices remotely without needing the device to be connected to our local network."

"The best feature in Microsoft Intune is zero touch deployment, which allows me to automate many tasks compared to manually installing Windows and applications one by one, making it easier to enroll devices with Autopilot and pre-deploy applications."

More Microsoft Intune pros

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"The installation is easy, it only took two minutes."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."

"The software's automation tools have solved critical deployment problems for small businesses."

"NinjaOne saves me time and improves my troubleshooting process by providing information automatically so I don't have to search for it."

"The most relevant feature is the monitoring, which provides built-in tools for sending commands."

More NinjaOne pros

"All the features of TeamViewer Remote Management are very good from my perspective."

"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."

"The screen-sharing feature is good. The latency is considerably lower compared to platforms like Zoom."

"It's stable and reliable."

"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."

"One of the most valuable features has been that it's a remote tool, I think this is a particularly good tool, and it's user-friendly."

"It is user-friendly for opening my server or PC."

"What I like about TeamViewer Remote Management is the chat feature on the dashboard, which is very useful."

More TeamViewer ONE pros

Cons

"It just doesn't handle software updates well at all by itself. You need to be a scripting wizard to make those happen properly, or you use third-party tools. The Windows feature updates are very difficult to implement. I would like to see a proprietary built-in remote control tool. I know that they have Team Viewer integrated, but it is not seamless. It would be nice if they had a seamless remote desktop capability directly from the Intune console."

"Microsoft documentation is a bit hard to get around, so having more control over devices would be good."

"I switched away from Microsoft Intune because it cannot manage the MacBook very well."

"Currently, BitLocker does not support BYOD enrollment, which is a product limitation."

"It needs certificate provisioning for S/MIME purposes."

"Lacking in features such as Wi-Fi and network security."

"I've dealt with Microsoft way too many times, and needless to say, I'm not too fond of Microsoft support most of the time."

"However, in Microsoft Intune that is not possible because Microsoft releases it across the world as one data piece."

More Microsoft Intune cons

"I want NinjaOne to improve the reports."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

"The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device, and secondly, the macOS support is also what keeps it from being a higher score."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

"I would like to see more scripts for PowerShell commands."

"NinjaOne's dashboard could be easier to use."

"NinjaOne can be improved by making mobile usage on the system cheaper because it becomes an expensive commodity."

More NinjaOne cons

"I would like to see better pricing, more customization, and increased automation."

"I want TeamViewer Remote Management to incorporate more integrations."

"The security of the solution could be more secure."

"One feature to add would be a mobile remote feature."

"If there were a way for users to do access reporting, that would be an ideal addition to the product."

"The solution’s stability could be improved."

"If you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. So there's a disparity in versioning."

"My team needs full remote support plus more security when transferring data, so TeamViewer Remote Management isn't the best solution for the company."

More TeamViewer ONE cons

Pricing and Cost Advice

"It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe."

"The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India."

"Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive."

"It's monthly for us, but it's built into the license cost that we pay our IT each month. It's maybe 129 Kroner per head, which translates to £10. There are some additional costs. Our IT had to set up and configure their own server, so there is an extra cost for that, but I'm not sure what that costs."

"Every customer used to purchase licenses based on their needs."

"I am satisfied with the pricing."

"Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."

"We don't get Intune as a separate module. Most of the time, we use it within an enterprise agreement like E3 or E5. Those licenses are at a good price, but what is annoying is that every single year they go higher."

More Microsoft Intune pricing and cost advice

"NinjaRMM uses a subscription model."

"The product's pricing depends on the number of PCs or devices."

"The pricing is reasonable and cheaper than ConnectWise."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"We currently pay $1.20 per device on a monthly basis."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"We got a pretty good deal. It was fairly affordable."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

More NinjaOne pricing and cost advice

"We pay for a yearly license."

"Its price is a little high as compared to other solutions."

"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."

"Addition services could be lower priced."

"My company uses the free version of TeamViewer Remote Management."

"Users need to pay a yearly license for TeamViewer Remote Management."

"We are now using the free version, but probably next year we are going to follow up with the paid version."

"We pay a yearly licensing fee."

More TeamViewer ONE pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Government

Computer Software Company

10%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Financial Services Firm

16%

Comms Service Provider

Healthcare Company

Marketing Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	149
Midsize Enterprise	60
Large Enterprise	177

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	5
Large Enterprise	10

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.

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What needs improvement with NinjaOne?

To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki.

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is managing machines over multiple networks and locations. For managing machines across...

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What advice do you have for others considering TeamViewer Remote Management?

Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. Howev...

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What needs improvement with TeamViewer Remote Management?

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automat...

See all answers

What is your primary use case for TeamViewer Remote Management?

I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.

See all answers

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Compared 10% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

April 2026

Download Microsoft Intune product report

Buyer's Guide

NinjaOne

April 2026

Download NinjaOne product report

Buyer's Guide

TeamViewer ONE

April 2026

Download TeamViewer ONE product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

TeamViewer IoT

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

TeamViewer ONE offers remote access and cross-platform functionality, enhancing IT operations across various systems and clouds like AWS and Azure while streamlining setup and secure connections.

Providing a robust platform for IT professionals, TeamViewer ONE enables efficient remote management with features like interactive chat, file transfers, and seamless session management. Despite its strengths, users highlight the need for improved pricing models, security measures, and enhanced stability. Regular updates are requested to tackle connectivity and lag challenges, and improvements in reporting, integration, and mobile remote functionalities are desired.

What are the standout features of TeamViewer ONE?

Remote Access: Facilitates secure control across multiple devices.
Cross-Platform Functionality: Operates on different OS and cloud environments.
File Transfers: Enables smooth and efficient data exchange.
Interactive Chat: Supports real-time communication during sessions.
Remote Management: Provides a comprehensive view of system resources.

What benefits or ROI should users look for in reviews?

Enhanced Collaboration: Simplifies teamwork with easy connectivity.
IT Support Efficiency: Streamlines troubleshooting and support tasks.
Resource Management: Offers tools for managing system performance.
Security Assurance: Delivers trusted connections for data protection.

TeamViewer ONE is implemented in industries requiring remote support and server management, offering solutions for IT support, remote client connections, and seamless meeting management. It assists in monitoring, troubleshooting, and resolving software and hardware issues for service providers and companies.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Status Pros, Mitchell and Company

Carey Paul Honda

Buyer's Guide

NinjaOne vs. TeamViewer ONE

April 2026

Free Report: NinjaOne vs. TeamViewer ONE

Find out what your peers are saying about NinjaOne vs. TeamViewer ONE and other solutions. Updated: April 2026.

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