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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

NinjaOne significantly improves machine deployment, management, and troubleshooting, providing user assistance and saving time.
The remote desktop management, patch management, and the ability to execute custom scripts remotely are valuable features.
Third-party application updates and the ability to push software updates improve device compliance and performance management.
NinjaOne's remote monitoring and command line or PowerShell session capabilities enhance troubleshooting without user disruption.
Security features are robust, involving no need for port opening for remote access, adding to overall safety measures.

CONS

There is a need for better integration between NinjaOne and third-party software, including Cisco, Meraki, and more antivirus solutions.
NinjaOne's reporting module is considered cumbersome and needs significant improvements.
The ticketing system in NinjaOne faces issues with delays, taking up to 30 to 40 minutes for tickets to appear on the IT side.
Integration with missed platforms like XENServer and Proxmox in NinjaOne is absent, limiting virtual platform options.
NinjaOne's customer support, while active and proactive, is not available 24/7, which poses an issue for users needing round-the-clock assistance.
 

NinjaOne Pros review quotes

Not Joseph Pearson - PeerSpot reviewer
Assistant Vice President, Tech Solutions at LPL Financials
Nov 4, 2025
NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance.
Jane Njau - PeerSpot reviewer
Graphic Designer at Kroger
Feb 5, 2026
NinjaOne allows even small teams of three users to support over 400 desktops and keep them up to date and working at peak performance.
PM
Head of Technology Operations at Codi Group
Feb 24, 2026
The best features NinjaOne offers are that I can see every device across the network regardless of location, and it is fantastic at being able to really control everything we have.
Learn what your peers think about NinjaOne. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,221 professionals have used our research since 2012.
Afshaar Ahmed - PeerSpot reviewer
DevOps Engineer at a tech services company with 201-500 employees
Nov 2, 2025
The standout feature of NinjaOne is that we do not have to open any ports for access, which is great for security.
Courtney Mcclellan - PeerSpot reviewer
IT Support at Team Trinet
Oct 28, 2025
NinjaOne saves me time and improves my troubleshooting process by providing information automatically so I don't have to search for it.
reviewer2815197 - PeerSpot reviewer
Managing Director
Apr 10, 2026
NinjaOne has positively impacted my organization by providing an easier way to deploy machines, manage them, troubleshoot, and assist people.
Jörg Köhler - PeerSpot reviewer
Owner at AvalisNT AG
Dec 17, 2024
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Javier_Rodriguez - PeerSpot reviewer
Cloud Consultant at i-Community AG
Nov 20, 2024
The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing.
RL
CEO AND CTO at DeserveIT
Mar 12, 2025
NinjaOne is a great product. It is working and it is always developing.
Mir Baidar Ali - PeerSpot reviewer
Information Technology Help Desk Analyst at EU Tech Chamber (EUTECH)
May 16, 2024
The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached.
 

NinjaOne Cons review quotes

Not Joseph Pearson - PeerSpot reviewer
Assistant Vice President, Tech Solutions at LPL Financials
Nov 4, 2025
The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device, and secondly, the macOS support is also what keeps it from being a higher score.
Jane Njau - PeerSpot reviewer
Graphic Designer at Kroger
Feb 5, 2026
Customer support is active and proactive, but not reachable 24/7, which is an issue.
PM
Head of Technology Operations at Codi Group
Feb 24, 2026
NinjaOne can be improved by making mobile usage on the system cheaper because it becomes an expensive commodity.
Learn what your peers think about NinjaOne. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,221 professionals have used our research since 2012.
Afshaar Ahmed - PeerSpot reviewer
DevOps Engineer at a tech services company with 201-500 employees
Nov 2, 2025
Maximizing the screen during an SSH connection is not possible, which hampers usability on Linux servers.
Courtney Mcclellan - PeerSpot reviewer
IT Support at Team Trinet
Oct 28, 2025
One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying.
reviewer2815197 - PeerSpot reviewer
Managing Director
Apr 10, 2026
To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki.
Jörg Köhler - PeerSpot reviewer
Owner at AvalisNT AG
Dec 17, 2024
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
Javier_Rodriguez - PeerSpot reviewer
Cloud Consultant at i-Community AG
Nov 20, 2024
Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools.
RL
CEO AND CTO at DeserveIT
Mar 12, 2025
The network monitoring needs to be improved.
Mir Baidar Ali - PeerSpot reviewer
Information Technology Help Desk Analyst at EU Tech Chamber (EUTECH)
May 16, 2024
There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point.