NinjaOne Reviews

NinjaOne serves as our RMM tool for remote management and monitoring of all our endpoints and servers. We use NinjaOne to patch our endpoints, Windows servers, and Linux systems, and also to obtain vulnerability reports on the patching.

We also use NinjaOne for patching third-party applications.

My team uses NinjaOne every single day. It is an amazing tool to provide remote support to our users, as we can obtain stats on the endpoint without having to log in to the device. All information can be viewed from the admin console. Patching can be automated, so it does not require manual intervention from my team. It saves my team time.

Since NinjaOne was implemented, I would say it represents a huge positive change. All our patching is now automated and does not require any manual work from my team, which has saved them a tremendous amount of time. The reporting capabilities are amazing. We have high visibility into which devices were fully patched and which require attention.

NinjaOne has helped us secure all our endpoints, patch all the vulnerabilities, and keep our endpoints and servers up-to-date in patching. It has saved my team a tremendous amount of time in providing remote IT support to our users. Overall, we have highly benefited from NinjaOne.

The best features of NinjaOne are the remote management and monitoring console. It is very easy to use, provides so much visibility into our endpoints and servers, and the patching module is excellent. It is a one tool that can manage all of your IT needs.

NinjaOne is going to help any IT team run their day-to-day activities in terms of support, administration, patching, and reporting. It is a very useful tool, very low maintenance, and very secure.

I do not have anything to add in terms of improvement. NinjaOne has been rolling out updates to their application. It is very hands-off from my admin perspective. It is a really fantastic tool.

I have been using NinjaOne for a year and a half.

NinjaOne is extremely stable. As I mentioned, they continuously push out updates for their agent as well as the dashboard. It is an extremely highly recommended product.

NinjaOne is extremely scalable in terms of number of endpoints and servers. It can be used in a small, medium, or large enterprise. The licensing is very scalable, as well as their platform.

The customer support is very good. They are very responsive. As soon as you send a ticket, they will set up a remote session and try to assist and come up with a solution as soon as possible. I have been very pleased with their customer support.

I used GoToAssist and Autotask and switched to NinjaOne.

The whole process was very smooth. I got in touch with the account rep. We did a proof of concept and a trial.

The implementation was smooth. We were able to get up and running in a short period of time.

We saved money because we were able to consolidate three different tools into one. We saved time because a lot of the activities are automated. It saves time for my team to focus on other important tasks. A fairly small team is able to manage so many endpoints and servers with NinjaOne.

The pricing negotiations were very comparable. In fact, given the features, NinjaOne pricing was probably slightly better.

I also evaluated N-able.

NinjaOne is very feature-rich, very easy to use, and simple. Everything is great. It does remote patch management and reporting in a very efficient manner.

NinjaOne is deployed in a private cloud on Microsoft Azure.

NinjaOne is extremely scalable in terms of number of endpoints and servers. It can be used in a small, medium, or large enterprise. The licensing is very scalable, as well as their platform.

NinjaOne is going to help any IT team run their day-to-day activities in terms of support, administration, patching, and reporting. It is a very useful tool, very low maintenance, and very secure. I would give this product a rating of 10.

NinjaOne is used to manage our PCs and servers, and it was brought in to help automate software installations, patch management, and generally the ability to manage our PCs and servers. NinjaOne is currently deployed to all our PCs and servers, which are running either Windows or a flavor of Linux. Our PCs are configured to automate patch Windows updates, and we are making use of the built-in software patching as well. Some of the servers are set up for auto-patching that are not as critical.

We have also written a number of scripts to make changes to the PC or add software as the need has arisen. Pushing updates for non-Windows updates is a game saver. Most everything we use is already set up in NinjaOne, and you just have to select a box to say to keep them up to date on the desktop.

NinjaOne is used daily to keep track of inventory of the hardware and software we have deployed, and we push updates to all desktops to keep them up to date with all software, not just Microsoft updates. One of the best features we use is the remote control part where you can take over a user's desktop to either help them with an issue or just remotely work on the PC when the user is not there.

Some of the best features that NinjaOne has to offer include proactive security, insights at a glance, enhanced user experience, boost technical efficiency, execute tasks swiftly, and also integrations.

Proactive security empowers our IT department teams to secure endpoints through automated patch management, comprehensive antivirus protection, robust backup capabilities, and continuous visibility into the device. NinjaOne executes tasks swiftly through a built-in cloud-native platform, and enables rapid task execution and script deployment across all endpoints, regardless of their location, ensuring minimal latency and maximum responsiveness. Key integration with essential IT tools in our organization, which includes PSA, EDR, security platforms, remote access, and notification tools creates a cohesive IT environment.

Additionally, NinjaOne provides flexible onboarding, with month-to-month pricing, along with unlimited onboarding, training, and support at no extra cost. Script management to address items is seamless.

NinjaOne allows even small teams of three users to support over 400 desktops and keep them up to date and working at peak performance. It has allowed us to increase the number of devices and clients we service without an equal increase in headcount. It has been a key component in our push to standardize deployment across customers. Compared to the previous RMM solution, it does more for a low cost, making it very cost-effective.

Antivirus integration would be great. Auto-removal of machines that have been disconnected for extended periods would improve the system. The alert handling should be better. Alerting for failed automation would be a valuable addition. Customer support should be accessible 24/7, which would be a great improvement.

Constant updates to NinjaOne would be beneficial in the future.

NinjaOne has been used for the past five years.

NinjaOne is very stable.

We are able to manage 400 to 500 devices at a time, so it is very scalable.

NinjaOne is very scalable because it enables us to manage even 2,000 to 3,000 endpoints across hundreds of customers and employees. It handles remote access to the devices, OS patching, and software patching and management automation at cost. Other RMM solutions have been used in the past, but NinjaOne has been the easiest to get up and running at a pretty advanced level. It does everything we need and does it quickly.

Customer support is active and proactive, but not reachable 24/7, which is an issue.

Neutral

ConnectWise RMM was previously used.

The switch from ConnectWise RMM to NinjaOne was made because NinjaOne is very easy to use. It seems to be the easiest to get up and running, and how everything is presented seems easier than other solutions we looked at. The bottom line was that it had the features we wanted, and the price was very reasonable and competitive compared to the other vendors.

The pricing was cost-effective compared to alternatives, and the setup was straightforward and easy.

Since starting to use NinjaOne, Windows patching, as employees cannot get it done themselves, is making an impact. Having data about our PCs all the time, which we did not have, is a great achievement. Remote access to PCs in a variety of ways versus hoping remote desktop would work greatly improves our ability to manage our employees' PCs and our clients' PCs.

We now have access to data and to the PCs as long as they are on and connected to any network. This has made an impact on our ability to manage and maintain our workforce PCs.

NinjaOne is a great tool, especially compared to the previous solution, ConnectWise RMM. It has better activity logging and detailed information on which user is doing what from where. It has also greatly improved how easy it is to deploy our full stack of security software.

NinjaOne is well suited for situations where fully remote management for servers and workstations is needed. It gives the ability to handle after-hours requests without tying up a technician for the entire night, weekend, or day, as well as rapid response to emergency requests. It is very flexible and a highly reliable tool, and I give this review a rating of 8 out of 10.

My main use case for NinjaOne is patching operating systems and applications. I use NinjaOne for patching security vulnerabilities and ensuring that everything is kept up to date on the network for operating systems and applications.

The best features NinjaOne offers are that I can see every device across the network regardless of location, and it is fantastic at being able to really control everything we have.

Day-to-day, NinjaOne helps me control everything across my devices as the service desk can jump onto a PC remotely regardless of location. They can see what is using memory, what is using RAM, and what is using hard drive space. It is just Intune, but only better.

NinjaOne impacts my organization positively because it makes things faster. It is a lot quicker for the team to be able to jump onto a machine and solve a problem.

Previously, we were using another application to be able to jump onto another user's machine, but it usually meant that they had to download the software, run the software, and send across the access details to the service desk team, which would take up to an hour. This shows how much time NinjaOne saves our team.

NinjaOne can be improved by making mobile usage on the system cheaper because it becomes an expensive commodity.

I have been using NinjaOne for two years.

NinjaOne is stable.

NinjaOne's scalability is brilliant, as we have gone from 2,000 devices to 3,500 devices.

I did not previously use a different solution; we were doing everything manually before, and this was to automate as much as we possibly could.

Before choosing NinjaOne, we did not evaluate other options; we trialed NinjaOne and decided to stay with it.

I have seen a return on investment as considering that we bought NinjaOne for a different purpose and it is now used really across the entire operations footprint of our tech team, I would say it is both time and money. Time-wise, it is probably saving the service desk a day a week. Money-wise, we cannot even calculate that because it is expenditure that we would have had to pay, but we do not know how much that would have been.

My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.

The advice I would give to others looking into using NinjaOne is to trial it first and make sure it is right before you invest in the system. I would rate this review an 8 out of 10.

My main use case for NinjaOne is managing machines over multiple networks and locations.

For managing machines across those networks or locations, we have NinjaOne deployed on all our machines, and we use it for Windows updates, patching, and other software installations.

NinjaOne has positively impacted my organization by providing an easier way to deploy machines, manage them, troubleshoot, and assist people.

Since using NinjaOne, I have noticed that ticket response times are lower because we are able to remote into the computer and assist quicker.

The best features NinjaOne offers are easy management, easy device location, good integration of our inventory system, and an easy way to remote into machines for troubleshooting and support.

The inventory integration with our system Reftab and the remote access features make my job easier. When a machine gets added to NinjaOne, it also goes to Reftab, and it syncs for organizations and different locations, allowing us to remote into any machine for troubleshooting and support.

To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki.

I have been using NinjaOne for two years.

NinjaOne is stable.

The scalability of NinjaOne is quite good. We have already deployed it in a large environment, and we have not experienced any issues.

NinjaOne's customer support is good.

Before NinjaOne, we used other solutions that simply were not adequate for the number of machines we have.

I have seen a return on investment, specifically in time saved. It has saved us a decent amount of time per week.

Before choosing NinjaOne, I evaluated other options including Kanji, Atera, and other similar solutions.

NinjaOne is good software. There are other options available, but this one is quite good for the price and integrates with many different software solutions. I would rate this product a 9 out of 10.

Remote monitoring, managing, and software deployment are our main use cases for NinjaOne. We use NinjaOne daily to add our MDR to devices and to deliver critical and secure updates as well as manage compliance on devices.

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

NinjaOne can be improved by more flexibility in reporting and by the ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state. The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device, and secondly, the macOS support is also what keeps it from being a higher score. I would rate NinjaOne a seven on a scale of one to ten.

We have subscribed to NinjaOne for a couple of years now.

NinjaOne is stable.

NinjaOne's scalability is excellent.

Customer support from NinjaOne is excellent. I would rate the customer support a nine on a scale of one to ten.

Positive

We previously used a different solution. We switched from Kaseya to NinjaOne due to multiple reasons, including bringing the solution in-house instead of using a third party, as well as price and features.

My experience with pricing, setup cost, and licensing was very good. Our account manager was very communicative during the phase, and the long process, mostly drawn out by our side, was handled very well.

I have not seen a return on investment at this time.

My experience with pricing, setup cost, and licensing was very good. Our account manager was very communicative during the phase, and the long process, mostly drawn out by our side, was handled very well.

Before choosing NinjaOne, we evaluated other options. I looked into Kaseya, Atera, Datto, ConnectWise, and a few others.

I would advise others looking into using NinjaOne to absolutely test NinjaOne and go through a bunch of use case scenarios to find if it is fitting for their use case, as well as meeting with their sales team to discuss use cases. I would rate this review a seven on a scale of one to ten.

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne.

It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly advantageous, especially for clients like medical offices.

A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage. Additionally, NinjaOne supports integration with third-party tools such as Bitdefender GravityZone and backup solutions. The open nature of the platform, allowing cooperation with other software vendors, is highly beneficial.

The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing. Although Hyper V and VMware are included, the absence of XENServer makes it less comprehensive. They are actively working on incorporating these based on customer feedback.

I have been using NinjaOne for several years, around three to five years.

NinjaOne is very stable. I would rate the stability a ten out of ten.

I have not scaled NinjaOne extensively, yet the design suggests it is scalable. I would subjectively rate it an eight out of ten due to the absence of XENServer and Proxmox.

The customer support at NinjaOne is excellent, rated ten out of ten.

Positive

NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.

NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender. It is an affordable solution due to its collaboration with other companies.

I rate NinjaOne a nine out of ten overall. 

The lack of XENServer functionality is the only barrier to a perfect score.

I recommend NinjaOne for small companies transitioning from on-premises servers or client infrastructures to the cloud, specifically the Microsoft cloud. These companies typically have around thirty to forty employees. We have deployed NinjaOne for remote and desktop management, as well as support tasks, in these scenarios.

NinjaOne's remote desktop management, support, assistive tools, and screen sharing capabilities have been valuable for our clients, especially during small rollouts of software or scripts. The software deployment tools have allowed us to provide critical assistance to small businesses lacking these capabilities.

The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing. These capabilities facilitate small rollouts for scripts or software. We recommend it for small companies transitioning to the Microsoft cloud. The software's automation tools have solved critical deployment problems for small businesses. 

Additionally, the pricing is suitable for small companies, and customers often see a return on investment in the first six months.

Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools. Many features are not needed for our purposes currently. Security and reporting, including business intelligence tools, are adequate, however, there is no specific requirement to add AI-driven IT management tasks at this moment.

I have been dealing with NinjaOne for approximately six to eight years.

The technical support for NinjaOne works perfectly. Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.

Positive

The return on investment for our customers generally occurs within the first six months.

The pricing for NinjaOne is appropriate for small companies. Customers feel that the cost is not too high for the features they need but might be unwilling to pay more for additional features such as AI enhancements or other specialized settings.

NinjaOne is considered the only suitable option on the market for our purposes. There are no significant competitors.

Overall, I rate NinjaOne eight or nine out of ten. I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed.

We have Microsoft servers running on a database, and I recently dealt with a tablespace issue. I accessed the server using RDP through NinjaOne since we do not open the RDP port. I logged into the database to check the issue and had to extend that space. For example, if there is an issue with the IIS server giving 500 or 403 errors, we resolve it through NinjaOne. When migrating to AWS VPN, I created a script to deploy the AWS VPN installer to all employees' devices, automating that installation process. If there is any downtime, we access the server through NinjaOne; we do not use any other tools for SSH or RDP.

Our main use case for NinjaOne is compliance, meaning we do not need to open SSH or RDP ports. The agents we install manage the SSH or RDP access. By logging into NinjaOne console, we see a list of servers and can access them directly. This is secure since we can transfer files between local and server locations under PCI compliance. Recently, when migrating to AWS VPN from FortiClient VPN, I scripted the deployment of AWS VPN to all employee devices. I also write scripts for maintenance, such as turning off QA servers over weekends to save costs. We perform maintenance after hours via NinjaOne using RDP for Windows servers and SSH for Ubuntu or Linux servers. Our main use cases involve resolving developer problem reports, server issues, and a seamless access process without opening ports.

The feature I use the most is the ability to perform RDP or SSH without needing to open ports for specific individuals. This ability to remotely control devices simplifies my workflow significantly. Additionally, the scripting and automation for maintenance and backups are prominent features that enhance our operational efficiency.

The health check feature helps in identifying server issues quickly since I can check logs without needing SSH or RDP. If a server appears unhealthy, I can review its logs to determine the cause without logging in, which speeds up problem resolution significantly. This setup has allowed us to manage our AWS-deployed servers more efficiently by accessing NinjaOne dashboard directly rather than logging into each server individually.

Since we started using NinjaOne, one of the most prominent features has been the dashboard that displays installed agents on servers. If something is wrong with a server, it shows as unhealthy on the dashboard. This feature tells us whether the service is healthy or not and provides operational logs detailing what has occurred over time, allowing us to investigate server problems effectively.

In addition to previous points, I believe NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels. Integrating this feature would provide valuable updates on automation outputs or process completions to team members, enhancing overall communication.

Improvements can be made in speed and performance for RDP connections, as it sometimes takes too long to respond. Additionally, enhancing the UI for Linux servers could be beneficial, especially regarding command entry and display for larger scripts to prevent truncation.

Positive

My advice for others considering NinjaOne is that if you require compliance, it is a great option. NinjaOne dashboard consolidates everything, which is helpful for maintenance and backups across various cloud platforms including AWS, Azure, or GCP, making it a preferred choice. I would rate this product an 8 out of 10.

My main use case for NinjaOne is ticketing.

I use NinjaOne for ticketing in my daily work to keep track of all the computers and their uptime, and to generate tickets if there are any alerts.

I rely on monitoring and remote services as features in NinjaOne.

NinjaOne has positively impacted my organization by saving me time, improving efficiency, and making troubleshooting easier, although zooming capabilities need improvement when remoting in.

NinjaOne saves me time and improves my troubleshooting process by providing information automatically so I don't have to search for it.

One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying.

I do not have any additional thoughts about needed improvements in areas such as reporting or integrations.

I have been using NinjaOne for one year.

NinjaOne is stable.

The scalability of NinjaOne is good; we can add more as we grow.

I have no issues with customer support for NinjaOne.

Positive

I used ConnectWise before NinjaOne, which I found difficult to use, prompting me to switch.

I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

I explored other options such as Jira before choosing NinjaOne.

I would rate NinjaOne a nine out of ten because there's always room for improvement.

My advice to others looking into using NinjaOne is to consider software that is compatible with it.

I tried NinjaOne on the phone as well, and it's somewhat clunky because it acts as a desktop.

Neutral