NinjaOne vs Zabbix comparison

NinjaOne and Zabbix are both solutions in the Network Monitoring Software category. NinjaOne is ranked #21 with an average rating of 8.3, while Zabbix is ranked #1 with an average rating of 8.6. NinjaOne holds a 1.0% mindshare in NMS, compared to Zabbix’s 5.0% mindshare. Additionally, 95% of NinjaOne users are willing to recommend the solution, compared to 95% of Zabbix users who would recommend it.

NinjaOne

Read 24 NinjaOne reviews

8,571 Views
1,971 Comparison Views

95% willing to recommend

Zabbix

Read 108 Zabbix reviews

24,755 Views
14,853 Comparison Views

95% willing to recommend

NinjaOne

Zabbix

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

Zabbix and NinjaOne provide powerful monitoring solutions with distinct advantages and drawbacks based on user reviews. NinjaOne seems to outperform Zabbix in terms of ease of deployment and customer service, whereas Zabbix is preferred for its cost efficiency and comprehensive monitoring capabilities.

Features: Zabbix is appreciated for its extensive monitoring capabilities, scalability, and customizable templates. NinjaOne, on the other hand, excels with its user-friendly design, integrated ticketing system, and remote management features. While both tools are feature-rich, Zabbix is favored for its depth and breadth in monitoring, and NinjaOne for its intuitive design and management tools.

Room for Improvement: Users of Zabbix mention the steep learning curve, complex configuration, and occasional performance issues as areas needing improvement. NinjaOne users highlight a need for better integrations, more detailed customization options, and enhanced reporting features. Zabbix could benefit from simplifying its setup and improving performance, while NinjaOne could focus on expanding its integration and customization capabilities.

Ease of Deployment and Customer Service: Zabbix is noted for requiring considerable initial setup and configuration time, often needing specialized knowledge. However, it provides robust customer support for troubleshooting. NinjaOne is praised for its straightforward deployment process and excellent customer service, making it quick and simple to get started. This gives NinjaOne an edge for users who prioritize ease of setup and support responsiveness.

Pricing and ROI: Zabbix offers a cost-effective solution with a strong ROI, especially for large-scale deployments, due to its open-source nature. NinjaOne, while generally more expensive, is seen as worth the investment due to its comprehensive feature set and user satisfaction. Zabbix stands out for budget-conscious users, whereas NinjaOne justifies its higher cost with its ease of use and support.

To learn more, read our detailed NinjaOne vs. Zabbix Report (Updated: March 2026).

Buyer's Guide

NinjaOne vs. Zabbix

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.5

NinjaOne streamlines operations, enabling remote resolutions and productivity boosts, with most organizations seeing cost and workload reductions quickly.

Sentiment score

6.9

Zabbix is praised for being cost-effective and scalable, minimizing downtime, and eliminating high licensing fees for enterprises.

NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.

Jörg Köhler

Owner at AvalisNT AG

Time-wise, it is probably saving the service desk a day a week.

PeterMurphy

Head of Technology Operations at Codi Group

We saved money because we were able to consolidate three different tools into one.

reviewer2805150

IT Director at a financial services firm with 10,001+ employees

For more quotes and insights, download the NinjaOne report

No quotes available

For more quotes and insights, download the Zabbix report

Customer Service

Sentiment score

7.0

NinjaOne's support is praised for responsiveness and capability, though some users note occasional slow responses and limited availability.

Sentiment score

6.8

Zabbix support is well-regarded, with strong community forums, responsive staff, and effective local partners aiding various user needs.

Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.

Javier_Rodriguez

Cloud Consultant at i-Community AG

The customer support at NinjaOne is excellent, rated ten out of ten.

Jörg Köhler

Owner at AvalisNT AG

Customer support from NinjaOne is excellent.

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

For more quotes and insights, download the NinjaOne report

It is so straightforward that I have never had to use the support.

AdilRajput

CTO at Oic

For more quotes and insights, download the Zabbix report

Scalability Issues

Sentiment score

8.2

NinjaOne efficiently scales across businesses, offering cost-effective and flexible device management for thousands of endpoints with ease.

Sentiment score

6.9

Zabbix offers scalable, flexible monitoring with cost efficiency, though complex scaling and database management may require improvements for large deployments.

I would rate the scalability of NinjaOne as ten out of ten.

Roy Levy

CEO AND CTO at DeserveIT

We easily install the agent on new servers and can create scripts to automate agent installation.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

NinjaOne's scalability is brilliant, as we have gone from 2,000 devices to 3,500 devices.

PeterMurphy

Head of Technology Operations at Codi Group

For more quotes and insights, download the NinjaOne report

Zabbix is very scalable and lightweight.

AdilRajput

CTO at Oic

Zabbix has high scalability.

IgorKabish

CTO at Four Nine Agency

I would rate its scalability ten out of ten.

B Ahmed

Manager, Information Technology Zara & Inditex at Cenomi

For more quotes and insights, download the Zabbix report

Stability Issues

Sentiment score

8.2

Users find NinjaOne reliable and stable due to frequent updates, despite occasional minor issues with remote command execution.

Sentiment score

7.4

Zabbix is generally stable and reliable, requiring minimal resources, though occasional issues may arise from external factors.

I would rate the stability a ten out of ten.

Jörg Köhler

Owner at AvalisNT AG

In the two years I have used it, I have never experienced any downtime or reliability issues.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

NinjaOne is extremely stable.

reviewer2805150

IT Director at a financial services firm with 10,001+ employees

For more quotes and insights, download the NinjaOne report

Zabbix is very scalable and lightweight.

AdilRajput

CTO at Oic

Zabbix is quite stable, and we haven't had any problems with Zabbix itself.

IgorKabish

CTO at Four Nine Agency

I think the stability of Zabbix is around five to six on a scale of ten, where ten is the best and one is the worst.

KamranBhatti

Network Engineer at a computer software company with 11-50 employees

For more quotes and insights, download the Zabbix report

Room For Improvement

NinjaOne requires reporting, interface, integration, and feature improvements, addressing cost, usability, and security concerns for a better user experience.

Zabbix needs user interface, reporting, and dashboard improvements, plus better configuration, automation, documentation, scalability, and advanced monitoring features.

Security and reporting, including business intelligence tools, are adequate.

Javier_Rodriguez

Cloud Consultant at i-Community AG

NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

For more quotes and insights, download the NinjaOne report

The only issue I can note is that it's Linux-based, and Linux documentation is not the best.

AdilRajput

CTO at Oic

The potential and customization is a little difficult because you have to learn scripts.

KamranBhatti

Network Engineer at a computer software company with 11-50 employees

For more quotes and insights, download the Zabbix report

Setup Cost

NinjaOne offers competitive, device-specific monthly pricing with good value, affordable compared to competitors, and benefits for educational institutions.

Zabbix is praised for being a free, open-source solution with optional low-cost support, attracting enterprise users.

The pricing for NinjaOne is appropriate for small companies.

Javier_Rodriguez

Cloud Consultant at i-Community AG

NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.

Jörg Köhler

Owner at AvalisNT AG

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

Courtney Mcclellan

IT Support at Team Trinet

For more quotes and insights, download the NinjaOne report

Zabbix is providing everything free of cost.

KamranBhatti

Network Engineer at a computer software company with 11-50 employees

It is literally free.

AdilRajput

CTO at Oic

For more quotes and insights, download the Zabbix report

Valuable Features

NinjaOne boosts IT efficiency with remote management, automation, strong security, and seamless integration, offering a user-friendly, cost-effective solution.

Zabbix offers open-source flexibility, scalability, automated monitoring, diverse integrations, and adaptability for complex infrastructures with strong community support.

The software's automation tools have solved critical deployment problems for small businesses.

Javier_Rodriguez

Cloud Consultant at i-Community AG

A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.

Jörg Köhler

Owner at AvalisNT AG

Every month, every quarter, I see new features, and it is always evolving.

Roy Levy

CEO AND CTO at DeserveIT

For more quotes and insights, download the NinjaOne report

If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.

AdilRajput

CTO at Oic

Zabbix has a lot of features, including monitoring, status updates, and collecting information telemetry from storages and servers as well.

IgorKabish

CTO at Four Nine Agency

Zabbix is Linux-based open-source software, and the main use case is to reduce costs.

SaurabhYadav5

Network Engineer at Ogma Consulting

For more quotes and insights, download the Zabbix report

Categories and Ranking

NinjaOne

Ranking in Network Monitoring Software

21st

Ranking in Server Monitoring

5th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Help Desk Software (9th), IT Service Management (ITSM) (8th), Remote Access (11th), Vulnerability Management (26th), Mobile Device Management (MDM) (4th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (1st), Patch Management (6th), MSP Backup (1st), Unified Endpoint Management (UEM) (7th)

Zabbix

Ranking in Network Monitoring Software

1st

Ranking in Server Monitoring

1st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

108

Ranking in other categories

Application Performance Monitoring (APM) and Observability (9th), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (2nd)

Mindshare comparison

As of March 2026, in the Network Monitoring Software category, the mindshare of NinjaOne is 1.0%, up from 0.7% compared to the previous year. The mindshare of Zabbix is 5.0%, down from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
Zabbix	5.0%
NinjaOne	1.0%
Other	94.0%

Network Monitoring Software

Featured Reviews

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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KamranBhatti

Network Engineer at a computer software company with 11-50 employees

Helps reduce response time but has room to improve customization complexity

We are not working on simple standalone solutions like Kaspersky DDoS Protection or Hybrid Cloud Security. Once you understand Zabbix, then it is easy to customize those web pages and graphs for our customer use. It is fully automated to your requirements. Zabbix is working fine with no issues, and I am satisfied with it. We have combined Zabbix and SolarWinds. The integration works fine, and it is easy to integrate Zabbix with the IT environment. We were trying to purchase MDR (Managed Detection and Response), but we are not working on that. I don't have real experience with MDR. We are using Falcon software for that. We are working with Falcon Complete, not with Sandbox. We are not using Kaspersky for business or cloud protection. For that, we are using Zabbix CrowdStrike Falcon Complete solution. I have given this review an overall rating of 8.

Read full review

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

11%

Government

Manufacturing Company

Comms Service Provider

Computer Software Company

12%

Financial Services Firm

10%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	23
Large Enterprise	34

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.

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What needs improvement with NinjaOne?

NinjaOne can be improved by making mobile usage on the system cheaper because it becomes an expensive commodity.

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What is your primary use case for NinjaOne?

My main use case for NinjaOne is patching operating systems and applications. I use NinjaOne for patching security vulnerabilities and ensuring that everything is kept up to date on the network for...

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What do you like most about Zabbix?

The template system in Zabbix is very beneficial as it saves time in configuration.

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What is your experience regarding pricing and costs for Zabbix?

I think Zabbix is economical, whereas SolarWinds is expensive. SolarWinds has a lot of secure features, but Zabbix is providing everything free of cost. Zabbix is economical, and you can install it...

See all answers

What needs improvement with Zabbix?

The potential and customization is a little difficult because you have to learn scripts. I think Zabbix needs to improve the customization better. At present, I am satisfied with the functionality ...

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Product Reports

Buyer's Guide

NinjaOne

March 2026

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Buyer's Guide

Zabbix

February 2026

Download Zabbix product report

Overview

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.

It offers a wide range of features including data collection, visualization, and reporting.

With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.

Zabbix

Sample Customers

Status Pros, Mitchell and Company

1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba

Buyer's Guide

NinjaOne vs. Zabbix

March 2026

Free Report: NinjaOne vs. Zabbix

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