NinjaOne vs WhatsUp Gold comparison

NinjaOne and Progress Software are both solutions in the Network Monitoring Software category. NinjaOne is ranked #10 with an average rating of 8.6, while Progress Software is ranked #21 with an average rating of 8.0. NinjaOne holds a 1.0% mindshare in NMS, compared to Progress Software’s 2.1% mindshare. Additionally, 95% of NinjaOne users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

NinjaOne

Read 25 NinjaOne reviews

15,529 Views
3,727 Comparison Views

95% willing to recommend

WhatsUp Gold

Read 25 WhatsUp Gold reviews

13,110 Views
7,342 Comparison Views

85% willing to recommend

NinjaOne

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

WhatsUp Gold and NinjaOne are competitors in the network management tools category. NinjaOne has the upper hand with its more extensive features, despite costing more.

Features: WhatsUp Gold has robust network monitoring, alert systems, and user-friendly interface. NinjaOne includes comprehensive endpoint management, patch management capabilities, and advanced feature versatility.

Room for Improvement: WhatsUp Gold needs better scalability, integration with other tools, and user documentation. NinjaOne could improve its reporting features, enhance plugins, and reduce complexity in certain functions.

Ease of Deployment and Customer Service: WhatsUp Gold is noted for straightforward deployment but has mixed reviews on customer service. NinjaOne excels in easy deployment and exceptional customer service.

Pricing and ROI: WhatsUp Gold offers competitive pricing but mixed feedback on long-term ROI. NinjaOne, while higher in initial cost, provides better ROI due to its extensive feature set, justifying the price difference.

To learn more, read our detailed NinjaOne vs. WhatsUp Gold Report (Updated: August 2026).

Buyer's Guide

NinjaOne vs. WhatsUp Gold

August 2026

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Helped 908,858 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NinjaOne

Ranking in Network Monitoring Software

10th

Ranking in Server Monitoring

2nd

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Help Desk Software (6th), IT Service Management (ITSM) (7th), Remote Access (8th), Vulnerability Management (18th), Mobile Device Management (MDM) (4th), IT Alerting and Incident Management (8th), Remote Monitoring and Management (RMM) (1st), Patch Management (3rd), MSP Backup (1st), Unified Endpoint Management (UEM) (5th), Autonomous Endpoint Management (1st)

WhatsUp Gold

Ranking in Network Monitoring Software

21st

Ranking in Server Monitoring

14th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th), IT Infrastructure Monitoring (17th), Configuration Management (20th), Log Management (39th), Cloud Monitoring Software (25th), Network Traffic Analysis (NTA) (11th)

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of NinjaOne is 1.0%, up from 0.7% compared to the previous year. The mindshare of WhatsUp Gold is 2.1%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
NinjaOne	1.0%
WhatsUp Gold	2.1%
Other	96.9%

Network Monitoring Software

Featured Reviews

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Erik Cheng

Technical Manager at Quan Hung Gourmet

Efficient monitoring with detailed customization, yet complexity remains

The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless. I have used the automated device discovery with this topology feature. The interactive map feature helps me manage the topology because sometimes we cannot draw the topology correctly, so we need to manually edit the connections. The alerting system is very tunable and customizable, but it's a little complicated to use. Many customers cannot manage it by themselves and need support from us, the provider. We always use the dashboards in the SOC, where we constantly display a dashboard or multiple dashboards. This allows us to know immediately if the connection or bandwidth is full or if the connection is broken.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."

"Good at managing updates and for remote support."

"The most valuable feature we have found currently is probably patch management."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

"The tool's most valuable feature is third-party application updates."

"The standout feature of NinjaOne is that we do not have to open any ports for access, which is great for security."

More NinjaOne pros

"We primarily use the solution to check the state of the network, monitoring thousands of devices and all of the internal network, and it is the first tool we use to see the state of the network for real-time monitoring."

"This is a good, stable network monitoring solution for devices."

"In terms of pricing, I'd say that the pricing is nice and the product is good."

"It handles the basics of monitoring."

"The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is."

"The tool's most valuable feature is the visibility it offers of everything in the network and infrastructure."

"There is a flow monitor option, so we can trace the source IP, the destination IP, and top talker feature in this."

"It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."

More WhatsUp Gold pros

Cons

"The network monitoring needs to be improved."

"NinjaOne's pricing and user interface needs improvement."

"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."

"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

"Maximizing the screen during an SSH connection is not possible, which hampers usability on Linux servers."

"Lacks sufficient integrations with other PSAs."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

More NinjaOne cons

"Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible."

"The tool should focus on increasing its market share, as it is the only area of concern where improvements are needed."

"This product should add other options for monitoring. It does not currently meet the broader needs of the banking industry in the version we have deployed."

"I might like to see a better interface in the future. It's not necessarily easy to integrate the product with other vendors."

"My understanding is that there are better products out there that do a better job."

"One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in."

"The initial setup of WhatsUp Gold is a medium range of difficulty levels. However, if it is your first time it could be difficult."

"The point system is not clear and clarity around this would improve our understanding of the system."

More WhatsUp Gold cons

Pricing and Cost Advice

"We currently pay $1.20 per device on a monthly basis."

"We got a pretty good deal. It was fairly affordable."

"NinjaRMM uses a subscription model."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"The pricing is reasonable and cheaper than ConnectWise."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

More NinjaOne pricing and cost advice

"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."

"Pricing is reasonable compared to other products."

"The price of WhatsUp Gold is good."

"There is a license needed to use WhatsUp Gold."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

"The most valuable feature is the cost compared to other solutions."

"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."

More WhatsUp Gold pricing and cost advice

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Top Industries

By visitors reading reviews

Comms Service Provider

10%

Manufacturing Company

Computer Software Company

Financial Services Firm

12%

Manufacturing Company

10%

Construction Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	14

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.

See all answers

What needs improvement with NinjaOne?

To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki.

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is managing machines over multiple networks and locations. For managing machines across those networks or locations, we have NinjaOne deployed on all our machines, and...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.

See all answers

What is your primary use case for WhatsUp Gold?

My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well as alarm notifications.

See all answers

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Compared 3% of the time

ScienceLogic vs WhatsUp Gold

Compared 3% of the time

SolarWinds NPM vs WhatsUp Gold

Compared 2% of the time

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Product Reports

Buyer's Guide

NinjaOne

July 2026

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Buyer's Guide

WhatsUp Gold

July 2026

Download WhatsUp Gold product report

Overview

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

WhatsUp Gold stands out with its comprehensive network monitoring, dynamic mapping, and real-time alerts, offering essential tools for managing extensive IT infrastructures.

WhatsUp Gold provides robust capabilities in network visibility through dynamic mapping and NetFlow analysis. The platform's interactive topology aids in pinpointing issues effectively. Auto-discovery ensures complete network device tracking. While offering an intuitive interface and integration with Cisco ServiceNow, users find server performance monitoring useful for incident handling. However, improvements are anticipated in application monitoring and Active Directory integration. The pricing model and customization options leave room for enhancement. Despite these, users benefit from its integrated dashboards for immediate device health checks and network updates, making it beneficial for large-scale infrastructure management.

What features does WhatsUp Gold offer?

Network Monitoring: Provides continuous oversight of network components
Dynamic Mapping: Offers visual representation of network topology
NetFlow Analysis: Delivers insights into bandwidth utilization
Threshold Alerts: Notifies users upon reaching set performance thresholds
Auto-Discovery: Detects devices automatically for complete network coverage

What benefits should users expect from reviews?

Comprehensive Visibility: Enhanced understanding of network elements
Real-Time Monitoring: Immediate insights into network and device status
Cost-Effectiveness: Competitive solution suitable for expansive networks
User-Friendly Interface: Simplifies the management of complex networks

Organizations in sectors like telecommunications, education, and healthcare utilize WhatsUp Gold for their network monitoring needs. Telecom companies track switches and routers, educational institutions manage bandwidth usage, and healthcare facilities monitor device availability to ensure seamless operations.

Progress Software

Sample Customers

Status Pros, Mitchell and Company

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

NinjaOne vs. WhatsUp Gold

August 2026

Free Report: NinjaOne vs. WhatsUp Gold

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