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ISL Online vs ScreenConnect comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
3rd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
384
Ranking in other categories
Configuration Management (3rd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
ISL Online
Ranking in Remote Access
32nd
Average Rating
9.8
Reviews Sentiment
7.7
Number of Reviews
9
Ranking in other categories
No ranking in other categories
ScreenConnect
Ranking in Remote Access
14th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Virtual Meetings (15th), Remote Visual Support (3rd)
 

Mindshare comparison

As of November 2026, in the Remote Access category, the mindshare of Microsoft Intune is 4.6%, down from 10.3% compared to the previous year. The mindshare of ISL Online is 1.3%, up from 0.9% compared to the previous year. The mindshare of ScreenConnect is 3.1%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune4.6%
ScreenConnect3.1%
ISL Online1.3%
Other91.0%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
ErikDas - PeerSpot reviewer
Owner at Cherub
Easy to deploy, stable, scalable and safe
I previously used TeamViewer. ISL Online is definitely the better choice compared to TeamViewer, as it offers a more secure connection that does not involve peer-to-peer transport, and all data is encrypted. A single license for ISL Online costs about the same as TeamViewer but with multiple licenses, ISL Online is cheaper.
Todd Blake - PeerSpot reviewer
Senior IT Specialist at a healthcare company with 11-50 employees
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage."
"With Microsoft Intune, we set up the device within 20 to 30 minutes, reducing the provisioning time by 70 to 80%, and it has also reduced the IT workload by 40 to 60%."
"We have one MDM that works with Windows, iOS, and Android."
"I appreciate Intune's autopilot feature, which allows us to enroll devices and install applications to meet corporate requirements seamlessly."
"I find what is most valuable about Microsoft Intune is how, at the granular level, it allows us to manage the devices."
"The best features include the management, which is quite good, and endpoints."
"I mainly use Microsoft Intune analytics for taking that data that exists and bringing it into Power BI dashboards to make it visible to our clients, showing them all the operating systems in their environment and where the latest patches are, and then from there creating plans."
"The ease of applying security policies to applications we deploy is the most valuable feature of Microsoft Intune."
"Setting up the solution is easy and there's no maintenance involved."
"The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"ISL Online is easy to use and it provides a single platform for various challenges we face in IT."
"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."
"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."
"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."
"We can also monitor our systems at any time from practically anywhere."
"I personally really appreciate the file transfer feature as it is really easy to use."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"Engineers have quick, usable access to clients' infrastructure, which was not so easy with GoToMeeting."
"Unattended access is the most important feature."
"I previously used TeamViewer and Chrome Remote Desktop, and ScreenConnect beats out both as it's easier to use than Windows Remote Desktop (outside of a local network) and it's less expensive than TeamViewer."
"Control lets us do remote management of machines without having to be on the VPN; it's super simple and super easy, so that's really where the advantage comes in for us."
"We switched over from LogMeIn Rescue, which was okay but became very expensive, and while ConnectWise is our backup method and we don't use it as much as we do our RMM software and remote support, it has definitely really helped in terms of speed and ease."
"Compared to what's out there the pricing is probably a good value."
"It's very low maintenance."
 

Cons

"However, with Microsoft, it takes a lot longer, and I’m not getting quick resolutions. Sometimes, I find myself bouncing around between different support groups."
"I wanted to check if there is any provision at the Intune level to restrict certain things, such as a website, but unfortunately, that feature is available only in Microsoft Defender. Intune has web filtering capabilities, but they are only useful for protection from malicious websites, whereas we would like to be able to restrict a website. For example, YouTube is a clean website. No one would identify it as a malicious website, but if we want to stop the end-users from going to that website, we have to go for another product, such as Microsoft Defender or another third-party proxy solution. It would be great if this capability is included in Intune."
"Microsoft Intune could improve in reporting data for endpoints and fleets. Enhanced capabilities to run queries and gather specific device data to identify trends or issues would be beneficial. The feature parity for MacOS and handling devices from an MDM perspective is not comprehensive. Consolidation of these functionalities within Intune would simplify processes and finances."
"The solution requires Mac support."
"My experience with them was very bad. They don't know about their own product."
"Microsoft Intune lacks live location tracking capabilities. Improvements should be made in terms of MDM platforms for other devices."
"Microsoft Intune could be improved by adding short video tutorials or direct links to Microsoft articles in the information button."
"An issue we have run into with Microsoft Endpoint Manager is that we cannot patch third-party products like Adobe and Chrome with it."
"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."
"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."
"What bothered me the most was that when I connected to the computer at the office, I was afraid that someone would turn on the monitor and watch what I was doing."
"I would like to be able to access and manage all brands of smartphones."
"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."
"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
"Updating the program could be improved. When they're pushing updates, you don't really know that there's an update available."
"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"I really didn't care for the onboarding process and it is something that should be improved."
"The recent redesign has made it slower and basically worthless."
"The solution is a little bit complicated when you want to implement it."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"Mobile interface."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
 

Pricing and Cost Advice

"The licensing costs we leave up to the customer and these vary from one to another."
"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."
"Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."
"The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India."
"The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."
"Previously the price was $4 per month per user. Now it's $2.25 per user per month."
"Its price is quite okay. I wish they provide certain additional features with the same license."
"I rate Intune five out of 10 for pricing. It's expensive."
"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."
"We pay an annual licensing fee."
"We pay $3,000 USD for the service, yearly upfront."
"It is priced fairly."
"I download the product for free with ConnectWise RMM's license."
"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."
"Good price and works well."
"We pay $85 per month for each user for a ConnectWise package with multiple solutions."
"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
10%
Outsourcing Company
10%
Computer Software Company
7%
Comms Service Provider
15%
Outsourcing Company
14%
Performing Arts
11%
Manufacturing Company
7%
Outsourcing Company
12%
Construction Company
11%
Comms Service Provider
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business195
Midsize Enterprise64
Large Enterprise190
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
Large Enterprise1
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise6
Large Enterprise7
 

Questions from the Community

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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
ConnectWise Control
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Mitsubishi Chemicals, Konica Minolta, Raifeissen bank, Terpel, Singtel, Teleroute, SOS Kinderdorf, Arsys, EMAAR, Dutco, Alterdata
Jon Rosen Systems
Find out what your peers are saying about ISL Online vs. ScreenConnect and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.