ISL Online vs ScreenConnect comparison

ISL Online and ConnectWise are both solutions in the Remote Access category. ISL Online is ranked #31, while ConnectWise is ranked #17. ISL Online holds a 1.2% mindshare in VUS, compared to ConnectWise’s 3.1% mindshare. Additionally, 100% of ISL Online users are willing to recommend the solution, compared to 93% of ConnectWise users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 29, 2026

ScreenConnect and ISL Online provide remote access and support solutions. ScreenConnect has an edge in pricing with reasonable costs and simplicity in licensing, presenting it as an affordable solution especially effective in reducing travel costs. ISL Online also competes well in terms of straightforward and scalable pricing, giving clients a free version and offering discounts for bulk buys.

Features: ScreenConnect is notable for remote control, security, and integration, with session groups, session continuity after reboots, and customizable branding. ISL Online emphasizes ease of connectivity, safety, and reliability, featuring unattended remote access, session recording, and strong security protocols.

Room for Improvement: ScreenConnect could improve in domain customization and enhancing onboarding and documentation clarity. Issues with OS installation and more intuitive reporting tools are also noted. ISL Online could enhance third-party integration, update notifications, and explore voice communication support.

Ease of Deployment and Customer Service: ScreenConnect supports Hybrid Cloud, Public Cloud, and On-premises deployment with mixed reviews on technical support. ISL Online offers flexible deployment across On-premises, Public, and Private Clouds, receiving praise for proactive and efficient customer service.

Pricing and ROI: ScreenConnect is cost-effective with flexible licensing, valued for reducing on-site visit costs. ISL Online's pricing is simple, with savings from bulk and long-term commitments, recognized for efficient cost savings in remote settings. Both provide significant ROI, though ScreenConnect's travel cost reduction is especially highlighted.

To learn more, read our detailed ISL Online vs. ScreenConnect Report (Updated: June 2026).

Buyer's Guide

ISL Online vs. ScreenConnect

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of ISL Online is 1.2%, up from 1.1% compared to the previous year. The mindshare of ScreenConnect is 3.1%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
ScreenConnect	3.1%
ISL Online	1.2%
Other	89.4%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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ErikDas

Owner at Cherub

Easy to deploy, stable, scalable and safe

I previously used TeamViewer. ISL Online is definitely the better choice compared to TeamViewer, as it offers a more secure connection that does not involve peer-to-peer transport, and all data is encrypted. A single license for ISL Online costs about the same as TeamViewer but with multiple licenses, ISL Online is cheaper.

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Todd Blake

Senior IT Specialist at a healthcare company with 11-50 employees

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Everything has worked better since we started using Intune."

"We are a Microsoft 365 E5 customer and the product promises the capabilities that we need and is available without additional cost."

"The Microsoft Windows Autopilot and Defender policies are the most valuable features of this solution."

"Microsoft Intune brings all endpoint and security management tools into one place, and for app discovery, deployment, and automatic updating, it's reliable."

"The technical support of Microsoft Intune is good."

"The feature that we need occasionally but is really important is the ability to remotely wipe a device, control it, and perform similar functions."

"What I value most about Microsoft Intune is that it is a cloud-native tool and is embedded into Premium at a reasonable cost."

"If you are looking for endpoint protection and compliance, Microsoft Intune is definitely a go-to product."

More Microsoft Intune pros

"Setting up the solution is easy and there's no maintenance involved."

"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."

"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."

"Without ISL Online, I would not be able to work from home."

"ISL is a fundamental partner for us since, throughout all these years, it has allowed us to grow and solve the problems of our customers and their users in a very fast and agile way without having to move, even providing service abroad."

"The most valuable feature is safety."

"We are just much more responsive, we can be faster, and we can support our customers in a better way because when they have a problem, we can be on their computer immediately."

"We can also monitor our systems at any time from practically anywhere."

More ISL Online pros

"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."

"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."

"If you are looking for a quick and easy web-based connection session without the need to be on intranet, then this is the solution for you."

"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."

"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."

"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."

"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."

"The initial setup is fairly straightforward."

More ScreenConnect pros

Cons

"Microsoft Intune has potential for improvement; I would like to see a lot more customization in the reporting tools."

"The installation could be improved to be simplified."

"Microsoft Intune can be improved with faster policy synchronization, more intuitive troubleshooting tools, enhanced reporting and analytics, and simplified management for complex and hybrid environments, along with better third-party integration support and more granular administrative controls for enterprise-scale deployments."

"We would like to see the ability to use multiple personas on a device, similar to Samsung Knox, included in future updates."

"There have been instances where enrolling devices should take 10 minutes but ends up taking an hour due to various issues."

"The documentation about the custom image setup could be better."

"Setting up Intune Autopilot can be a little complicated."

"There is room for improvement in server patch management and allowing direct uploads of EXE applications instead of needing to convert them to Intune format, which would save time."

More Microsoft Intune cons

"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."

"There could be a section in the menu describing the new features and changes."

"They need to better advertise the features."

"What bothered me the most was that when I connected to the computer at the office, I was afraid that someone would turn on the monitor and watch what I was doing."

"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."

"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."

"Updating the program could be improved. When they're pushing updates, you don't really know that there's an update available."

"It would be helpful if they had iSupport for supporting Apple phones."

More ISL Online cons

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

"Mobile interface."

"I thought it was a little bit difficult to set up, it was complicated."

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

"The recent redesign has made it slower and basically worthless."

"At the moment, I cannot use my own domain to install it and use it with my clients."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"Setting up permissions and groups in the portal is NOT simple or intuitive by any stretch."

More ScreenConnect cons

Pricing and Cost Advice

"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."

"Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month."

"We are partners, so we receive some discount. However, from the customer's perspective, Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors."

"This cost is approximately $30 USD per user per month."

"It's reasonable. They're not giving it away, but it's reasonable."

"It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe."

"The pricing for Microsoft Intune is reasonable. Our clients are satisfied."

"The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."

More Microsoft Intune pricing and cost advice

"We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription."

"Pricing is fair for Control and the licensing is simple."

"I download the product for free with ConnectWise RMM's license."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"We pay an annual licensing fee."

"We pay $3,000 USD for the service, yearly upfront."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"Make sure you have enough licensing for all the techs that you have."

More ScreenConnect pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Performing Arts

14%

Comms Service Provider

11%

Outsourcing Company

Construction Company

12%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	185

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	6
Large Enterprise	7

Questions from the Community

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What are the pros and cons of Microsoft Intune?

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Comparisons

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Compared 10% of the time

IBM MaaS360 vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 4% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 4% of the time

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TeamViewer vs ISL Online

Compared 29% of the time

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Compared 15% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs ISL Online

Compared 10% of the time

LogMeIn Rescue vs ISL Online

Compared 9% of the time

NinjaOne vs ISL Online

Compared 6% of the time

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Compared 9% of the time

Microsoft Remote Desktop Services vs ScreenConnect

Compared 6% of the time

LogMeIn Rescue vs ScreenConnect

Compared 6% of the time

BeyondTrust Remote Support vs ScreenConnect

Compared 6% of the time

Webex vs ScreenConnect

Compared 4% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

June 2026

Download Microsoft Intune product report

Buyer's Guide

ISL Online

June 2026

Download ISL Online product report

Buyer's Guide

ScreenConnect

May 2026

Download ScreenConnect product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

ConnectWise Control

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

ISL Online provides secure, cross-platform remote access and user-friendly features. Its unattended access and robust security options enhance IT operations without needing user interaction, making it ideal for versatile applications.

ISL Online stands out with its comprehensive remote access capabilities, facilitating controlled, secure connections across numerous platforms. Its ease of setup and stability make it a trusted option for diverse customers, enabling organized computer management and efficient customer support. Cloud and on-premise hosting flexibility underlines its adaptability in varied environments. The platform's strong unattended access mechanisms, seamless file transfer capabilities, and intuitive utilities such as drawing tools ensure efficient remote sessions. Strong encryption and generated security codes underscore its commitment to maintaining high security standards.

What are the key features of ISL Online?

Secure Remote Access: Allows control without user interaction.
Platform Versatility: Compatible with multiple systems.
Unattended Access: Enables efficient access when users are absent.
File Transfer: Provides seamless data exchange.
Intuitive Drawing Tools: Facilitates communication and collaboration.
Categorized Computer Management: Enhances IT efficiency.

What benefits can be expected when evaluating ISL Online?

High Security: Offers reliable encryption and code generation.
Stability: Users report robust performance during sessions.
Ease of Setup: Quick and straightforward configuration.
Cloud and On-Premise Flexibility: Supports different deployment models.
Efficient Customer Support: Improved response times and issue resolution.

ISL Online is widely used for remote technical support and customer assistance, enabling IT firms and managed service providers to remotely manage client devices and troubleshoot server issues. Government offices and broadcasting entities rely on it for secure access to unattended servers. ERP system providers benefit from its problem-solving and seamless file transfer capabilities, while cross-platform compatibility supports integration into unique IT environments, enhancing client interactions.

ISL Online

ScreenConnect enables seamless remote access to desktops and mobile devices with robust security features, minimizing customer downtime and safeguarding interactions.

ScreenConnect stands out with its customization options, allowing users to white-label their software and showcase brand identity in every support interaction. With AES-256 encryption and two-factor authentication, security is integral. The Support Premium edition includes ScreenConnect View, allowing real-time troubleshooting via mobile camera streams. Configurability and granular permissions ensure tailored access for team members, while unattended access and session persistence enhance usability and productivity. Integration capabilities and tool-sharing optimize efficiency, making it ideal for IT service providers.

What features make ScreenConnect unique?

Robust Remote Access: Facilitates seamless connectivity across devices.
Unattended Access: Allows remote management without user presence.
Customization: Offers white-labeling to match brand identity.
Session Persistence: Maintains connections across reboots.
File Transfers: Enables easy exchange of files during sessions.
Integration Capabilities: Enhances software functionality through third-party connections.
Session Groups and Triggers: Organizes sessions efficiently.

What benefits should users look for?

Stable Connectivity: Ensures consistent remote access.
Security: Features robust encryption and authentication measures.
Efficiency: Optimizes IT support processes and resource management.
Customization: Tailors the software to individual brand needs.
Ease of Use: User-friendly interface for straightforward operation.
Scalability: Adapts to the growing demands of organization.

Organizations use ScreenConnect for remote support, providing IT teams with a tool to assist clients efficiently from anywhere. Managed service providers leverage features like unattended access to troubleshoot and manage IT issues across multiple devices. ScreenConnect's adaptability makes it suitable for companies with remote employees, ensuring seamless support and connectivity.

ConnectWise

Sample Customers

Mitchells and Buzzers, Callaway

Mitsubishi Chemicals, Konica Minolta, Raifeissen bank, Terpel, Singtel, Teleroute, SOS Kinderdorf, Arsys, EMAAR, Dutco, Alterdata

Jon Rosen Systems

Buyer's Guide

ISL Online vs. ScreenConnect

June 2026

Free Report: ISL Online vs. ScreenConnect

Find out what your peers are saying about ISL Online vs. ScreenConnect and other solutions. Updated: June 2026.

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