ISL Online Reviews

The solution is primarily used for remote access.

We have the option of using the cloud version, the on-premise version, or a combination of the two, known as a managed private cloud.

The most valuable feature is safety.

I would like to be able to manage all brands of smartphones.

I have been using the solution for five years.

The solution is extremely stable.

I give the scalability of the solution a ten out of ten.

The technical support is outstanding. We have the option to chat, call, or email them and they are able to respond within four hours.

I previously used TeamViewer. ISL Online is definitely the better choice compared to TeamViewer, as it offers a more secure connection that does not involve peer-to-peer transport, and all data is encrypted. A single license for ISL Online costs about the same as TeamViewer but with multiple licenses, ISL Online is cheaper.

The initial setup is straightforward. The deployment takes less then five minutes.

The implementation is completed in-house.

The cost of one license is static; however, if we buy multiple licenses, we will receive a discounted rate. Furthermore, if we buy a license for two to three years, we will receive additional discounts.

We have a pay-per-use license available for 500 minutes within one year for 95 Euros. However, this option is not popular. Alternatively, we can purchase a one-year license for 339 Euros; if we need two licenses, the cost is double, and for three licenses, the cost is triple with a ten percent discount. For 99 Euros a year, we can open multiple sessions on the same computer with a multi-session subscription.

I give the solution a ten out of ten.

I recommend the solution to others.

We are an MSP, and we use the product to troubleshoot almost any problem on our customers' Windows, Mac, and Linux computers with a graphical environment from any location.

In addition to a more sporadic use, it is also used to connect to customers' smartphones for complex configurations.

Another important use is the connection to the servers in an unattended way, allowing to have control of the technicians that can connect, the time that elapses, and doing it securely without having to access by remote desktop.

Our company also has Windows and Mac computers and the interoperability is perfect.

ISL is a fundamental partner for us since, throughout all these years, it has allowed us to grow and solve the problems of our customers and their users in a very fast and agile way without having to move, even providing service abroad.

We also guarantee with the double authentication factor that there is no malicious access and use.

During this time, we have tested other alternatives, both free and paid (in its trial version), and there is nothing better or similar in functionality in terms of quality/price.

The product offers perfect operation - even with users on the other side who have very low computer skills.

We can have access to any computer in a few seconds with a simple code that we deliver.

Security for the user knowing that the code is generated by us and, once disconnected, is impossible to access until you re-enter a new code and not like other applications that store a single code of the computer, and this does not change.

The code can be delivered in multiple ways, including an email with a link for an unattended connection. It is very good in cases where users are not used to remote access or have few digital skills.

I don't know of any functionality in other software that is not in the ISL software.

They should improve the integrations with other incident management software to be able to send the link directly from these platforms.

Also, the possibility of going advanced in augmented reality with mobile devices would allow us to make precise indications with drawings when the equipment problem makes us unable to connect remotely and thus avoid using WhatsApp since not all companies allow it.

We have been trusting ISL for more than seven years.

In these seven years, we have never been without service, and the application is constantly used by several technicians during working hours.

It is fully scalable to the number of users needed in a few minutes. It has no limitation of use.

In all these years, we have used it once, and it was to integrate the application with our website.

Positive

We previously used Logmein Rescue.

No configuration is required; you just create users in the panel.

We handled the setup in-house.

We do not have it calculated with numbers, but it is not necessary.

In these years, the payment of per diem and mileage has been drastically reduced.

Having the possibility to use the software as SaaS does not require any configuration. You just create the users in the dashboard and send them a link to set the password and 2FA (which is optional).

The solution is for support engineers to connect to clients remotely. 99% of the use is for me and other people in the team to remotely connect to people's laptops and PCs. 

Using this product means that I can offer 24/7 support. While we have been dealing with COVID, it's been great as I can support someone without going there. There's no COVID risk to either party. You don't have to worry about logistics either - like finding parking during physical on-site visits.

The remote support session is great. 

We really like ISL Light. That's what we use all the time. We use it almost every day.

Some people use other solutions like Splashtop, for instance, where you can do unattended support. Personally, I don't like unattended support. I would worry if it would be secure. There's no way I'd want someone logging onto my machine when I'm not here. With this, I log to ISL, I give them a pin number, and they have to physically type in the pin number and physically agree to them sharing their screen. It's much more secure than some of the other solutions like TeamViewer and Splashtop where you can do unattended support. It's more secure than any of the other products out there, available at the moment.

The stability is great. It's got very good uptime.

The technical support is great.

Setting up the solution is easy and there's no maintenance involved.

It would be helpful if they had iSupport for supporting Apple phones. The problem is that the security on Apple phones doesn't allow us access. We normally only support windows; we're not Mac specialists. As I understand it remote support is not available on Apple phones so I suspect it's a tall order. If ISL did sort his out it would be a winner

I've been using the solution for 14 years. It's been well over a decade at this point. 

The stability is great. Reliability is what's very important to me, as well as security. This solution may have only had one instance of downtime in 14 years. It's very reliable. There are no bugs or glitches. It doesn't freeze. 

I use it 24/7. I use it around the clock, sometimes midnight, sometimes two in the morning, as I have clients in Melbourne, Australia. It never disappoints.

I have about 500 clients. From mainly in the UK, some in America, and some in Australia.

There are only three of us using this solution. Two of us are support engineers. Another uses the webinar function to teach people English around the world - especially in China.

Scaling is not relevant. You just pay for the license and use it.

The technical support in the UK is unbelievably good. They're very quick, they're very knowledgeable. We've got a very good team and I'm more than happy with the support. They are second to none.

I'm also familiar with solutions such as Splashtop and TeamViewer. ISL has an amazing uptime. In the 14 years I've been using it, it's only gone down once. They've got points of presence all over the globe.

ISL also does not offer unattended support which makes it more secure than other options.

The solution is hosted by ISL, meaning that I don't have to worry about storing it on my machines or be concerned about downtime. 

The initial setup is straightforward. You just pay the money and you get the client. On your machine, someone phones you, or you phone them. You can either put them to the ISL Online website where they put the pin number in, or, in my case, I have a bit of code on my website, and they go to my website and type the code in. For most people, you can either direct them to the ISL website where they type in the code, or you can send them a link to their email and they click on the link, and they're in. It's very, very simple to use. If you're bright enough to be a support engineer, you're bright enough to use ISL.

There isn't any maintenance required on our side. Occasionally, there may be an update and we would get informed of that. Beyond those instances, there's nothing to worry about.

There have been cost savings. For example, there's no money or time wasted on driving and no money wasted on parking vehicles. There's no money wasted on getting parking tickets. In London, it's impossible to park anywhere. I've used it for 14 years for a reason. I wouldn't renew it every year if it wasn't providing a benefit.

While the pricing is where it should be, what would be nice is if they offered a loyalty discount.

I've tried other options, however, I don't want to use anything else. ISL is great.

I've been a long-term customer of ISL.

I would advise others to sign up for the free trial to find out for themself how good it is.

I'd rate it at a ten out of ten. I've used it for 14 years. That's a testament to its capabilities. 

We use it for the support of our customers. We have companies that we provide IT services to. They call us and we connect with them and we do whatever is needed to help them.

It has improved our response time. Before, we were using one or another solution or even had to go to the client to solve the problem. Now, it's much faster. It's just a few clicks and we can get to work figuring out a solution for the client. The biggest plus for us is saving time and costs on travel to the client's premises.

It works on every platform. I don't know if I ever found anything that it didn't work on. That's the most valuable aspect for me. It works when I need it.

It's very stable. I'm quite satisfied with that software.

The solution has a lot of features. It does what it is made to do and that's all we can ask for, really.

The company is very good at updating and iterating if suddenly something isn't quite right. 

The pricing on offer is pretty great.

We are using it mostly for remote asistance and also for access to some unattended servers. Sometimes recording of the session comes very handy  There is also a chat functionality, different reports, and some integration options like AD, SAML integration, but we are a small team, so we don't use that. Transferring files between computers was once quite cumbersome, but they upgraded it last year I think with much better file manager. 

I like that software does what is says on the tin, and performs reliaby. I honestly don't miss any features, the software is mature.

I've been using the solution for more than ten years now. I use it regularly.

It's totally stable. I never had any problems. It's very good. The uptime is almost 100%.

We are quite a small team here. We don't need the software like a company that has 10,000 employees. They would need to scale it on more service and things like that.

I don't have the actual experience on scalability in our case. That said, they sell this hosted solution that likely can scale.

We only have two people using the solution in our organization. We might have 50 to 100 people, or endpoints, that we assist with.

Technical support is very good. That said, I do not contact them often. In ten years, I've spoken with them three or four times. Every time they helped me to solve the problems that I had. They were solved quite quickly and in a friendly manner. I would say I'm very content with the level of service.

We had used TeamViewer for quite a while.  We liked ISL better and therefore we switched. The way it worked and the pricing were reasons for the switch.

I was involved in the original setup. I don't recall having any difficulties with it. It was straightforward. That said, it depends on who you ask. What I do is install software and things like that. That's not really something difficult for me. Maybe someone who doesn't know how to do it, maybe it could be more difficult. 

We run it in a virtualized environment. You have to prepare the virtual machine and then install the software. The installation, as I remember, is just a download of one file and you execute it and everything starts.

It's easy. It cannot get easier. Maybe there is more work in setting up the environment, the server, and things like that you do before you actually install the software. I can't recall.

I handled the implementation myself. 

I'm not sure if I can accurately calculate an exact ROI. It's saved us a lot of time, however, it's hard to really measure it. On any given day it might save us a couple of minutes to a couple of hours, especially if travel used to be involved.

The pricing is quite reasonable. It was not expensive. We just pay once a year and it's not really so much. 

We have not recently looked at other comparable solutions.

Our company is an end-user and a customer.

We have the server on-premises. It's not a hosted solution. It's the server license.

We are using the latest version as we are updating it every few months.

It's one of our primary tools. We use it all the time. We might use it five to 20 times a day. It varies. Per week, we might have as many as 40 to 50 sessions.

I'd advise new users if they need software for remotely accessing computers or mobile phones to servers, then ISL Online is a very good option to consider. 

I'd rate the solution at a nine out of ten. It's very useful. 

They fixed a lot of my concerns. I'm satisfied.

We primarily use the product for offering remote technical support to our clients and customers. We are an outsourcing IT company, and we provide services and support to various businesses in our region.

We use ISL whenever we have the possibility of connecting to clients remotely. This allows us to be much faster and more flexible in regards to solving any technical issues our clients may have. As ISL works across most operating systems, it allows us to have a single product that covers all areas of our operation.

We are more responsive and efficient now. We can monitor and connect with our clients within minutes of opening the ticket. It helps us to save on cost and time in travel to client's premises.

We can also monitor our systems at any time from practically anywhere. The software is very intuitive to our customers, therefore, we don’t have to spend a lot of time explaining to them how to use it and how to establish the connection.

The solution is also very easy to operate. It only takes a few minutes to train new employees.

ISL allows us to be quick to react and it's also friendly to people who are not most proficient with computers.

Since we only have to provide an eight-digit number to our customers, it makes the whole process much easier and faster. Some clients have become so familiar with the product, that they have it already ready when we call them and they only ask, “what is the number”. The icon is also very distinguishable, so it’s easy to explain to the customers what to look for on the website or the desktop.

The ability to set an “always-on” connection is very valuable, as we don’t have to interact directly with the clients to establish the connection. It also allows for a fast glance at the operation of the systems, to see if they are online or not. The ability to save the computers and categorize them in groups also saves us time.

The stability and reliability of the whole system are very valuable and In our many years of use, we haven’t had one incident, where we weren’t able to provide remote assistance because of ISL issues.

The sessions can also be paused and transferred to another operator. That way, if one operator has issues, they can be transferred to another technician, without interruption from the client-side. Since everyone can see the active sessions, we can also collaborate much easier.

I would like to have the feature of seeing the details of the past sessions and for them to be segmented based on the PC name of the technician or some other metric and the name of the remote PC. That would make for an easier overview of the product use per technician and make for easier documentation.

It would also be nice to have more information about the new features as they are being rolled out. There could be a section in the menu describing the new features and changes.

Overall the solution is stable and mature.

We have been using the solution for more than ten years - since 2010.

It is really stable; we didn’t encounter any downtime or any significant issues.

I don’t see any issues regarding the scalability of the solution. If we need more licenses, it’s easy to contact the support and resolve the issue.

The customer support is very good. They respond quickly and provide quality support.

Positive

Before ISL we were using TeamViewer. However, due to various issues, we were looking for a replacement and ISL offered everything we needed at a good price.

With TeamViewer the clients had to install the software, there were always version discrepancies and the general confusion with the ID and password.

ISL offers a quick solution that doesn’t need any installation on the client-side.

The initial setup was very straightforward. We just installed it and integrated it into the website. It didn’t take long before our customers became used to it and started to prefer it over the previous TeamViewer.

The ROI is very good, it pays off within weeks of regular use.

I would advise the new users to simply try using it with the evaluation license and see if it fits your business needs. 

We transitioned directly from Teamviewer to ISL. We first used the evaluation version of ISL and since we were pleased with the solution, we decided to purchase the license.

Overall, we are very pleased with this solution, for us, it simply works 99.9% of the time.

I work in the Ministry of Public Administration, Directorate of Informatics, Digital Solutions Development Office as the eGovernment Project Manager and Chief Editor of the National eGovernment Portal.

The entire team at the Ministry uses ISL Online to work from home. My colleagues occasionally use a VPN, however, that doesn’t have enough features. ISL Online has much more.

Without ISL Online, I would not be able to work from home. I do have my business email on my laptop, but the best way to access our shared servers where we have the eGovernment test environment that I need to access daily is through ISL Online. We do have VPNs and some other programs, yet they do not work for me.

ISL Online helps our department work from home. We can access office computers, shared servers, and the testing environment. Without ISL Online, I wouldn't be able to work from home.

In addition to working remotely, ISL Online allows our technical team to provide technical support at an organization-wide level.

I take care of the technological development of the portal and the establishment of new digital services for citizens. We take care of the operational performance of the portal and help the users of the portal at the second level (the first level is the national call center). We help the owners of the services to work on eGovernment. Service owners are other ministries that are responsible for the individual content in eGovernment. Content includes, for example, applications for kindergartens, applications for schools, social services, labor, et cetera. For all this, I need a reliable tool for remote support.

I cannot imagine working without ISL Online. The same is probably true for my colleagues from the technical team.

The most important feature of ISL Online for me and my team is definitely the unattended remote access. I really appreciate that we have found an efficient and secure way to access shared servers and test environments that are behind the firewall. It's also fast; there's no lag.

Our technical team uses it to provide remote support to ministry staff. For example, the administrator logs on to the employee's computer via ISL Online to install software or resolve other issues the employee may be having.

I personally really appreciate the file transfer feature as it is really easy to use. The drag and drop option saves a lot of time!

I don't miss anything. I wouldn't add any new features.

Speaking of new features, if there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates.

What bothered me the most was that when I connected to the computer at the office, I was afraid that someone would turn on the monitor and watch what I was doing. However, I recently found out that there is a black screen feature and that problem has been solved.

There is one thing I would improve, however, I'm not even sure if it's a bug on my laptop or a bug in the ISL Online software. When I manage a remote computer in the office and turn on full-screen mode, I still have little space on the left and right sides of the screen on my laptop. I don't know if this is a problem with my computer or with ISL Online.

I've used the solution for two years.

The solution is really stable, I never have had any problems. I can access my office computer and shared servers very quickly. The only problem is when the network or internet goes down. In this case, ISL Online cannot help. That is another problem, not related to the performance of ISL Online.

The solution is super scalable.

As I mentioned earlier, our ministry has used ISL Online in the past. With the outbreak of the pandemic, the need for such a program increased dramatically - virtually overnight. Not only did the number of users increase many times over, but the usage scenario was different than before.

The ISL Online team was extremely helpful and managed to set up the system to work for the entire public sector team, i.e. several thousand users, under strict security measures.

ISL Online works for small and large organizations. You can start as a small organization and gradually add users or create user groups. You can install the software on an unlimited number of computers.

I don’t often need help. If I need help with ISL Online, I call our in-house tech support. We have our own support. If they don't know how to solve the problem, they call ISL Online (by phone, email, live chat, or remote desktop) and solve the problem with them. 

Once the problem is solved, our team helps us. My team does not have direct contact with ISL Online support. However, whenever I need help, my issues are resolved quickly.

The Ministry of Public Administration has been using different solutions for remote support for more than 20 years.

We were previously using Cisco AnyConnect. Before Cisco, we used one of the VPN providers, however, I don't remember exactly which one. I did not like the other programs that much.

Why exactly we switched, I don't know. Another department is responsible for buying software licenses. I'm just a user.

I'm a Mac user and have a Mac laptop. The VPN didn't work well on the Mac. Then I got ISL Online and everything worked without any problems. I was very satisfied! From then on, I only use ISL Online for my remote work.

I cannot answer on a company-wide level. I can say how it was for me. ISL AlwaysOn (ISL Online's remote agent) was installed on my office computer by our internal system administration team. Employees are not allowed to install software on our office computer.

I then installed ISL AlwaysOn on my personal Mac laptop. The first time I tried to access the remote computer, there was a problem with the password. The Mac automatically enters my name and last name, however, ISL Online requires me to manually enter my first and last name the first time I start it. My colleague from the technical team helped me and we quickly solved the problem. After that, I had no more problems.

In our company, the team of system administrators is responsible for installing the software on the computers. I don't have this experience.

Unfortunately, I cannot say whether the software was a good investment or how quickly it paid for itself. I was not involved in the purchase. I’m only a user. I can only say that I and all my colleagues are very happy to have ISL Online and cannot imagine working without it.

Everything concerning the price, the purchase of licenses, and the renewal of licenses are difficult to comment on since I'm just a user. The Ministry of Public Administration is a large organization and the purchase decision was made by another department.

So far, we have used a VPN, Cisco AnyConnect, and a very long time ago, Novell.

I can't say why our organization switched. I suspect that the other solutions did not fully meet our needs. However, I am personally glad that we switched.

I work for a national broadcasting company with over 2,000 users. There are two primary use cases. One is to support users from around the world who have problems. The other is for unattended remote control of various production servers, which can't be achieved through a typical SSL VPN solution. 

ISL Online has definitely made our IT operations more efficient. It's easier and quicker for us to help our users.

ISL Online is easy to use and it provides a single platform for various challenges we face in IT. After initial installation and configuration, you don't need any special IT staff to watch over it. And it's very secure which is of highest importance to us. 

It also has the option of a cloud-based or on-premise solution, which we use. We've never gotten any negative feedback from users because it just works and there are no complaints.

It would be nice to have more information about new features when they are released. Sometimes there are added features that I didn't know about. It would be easier for me to implement them and consolidate ISL with other systems in our network if I knew beforehand. 

I think we bought our first ISL Online licenses in 2010.

ISL Online is extremely stable with low-maintenance. We installed it more than a decade ago and haven't had any issues with it. It just works with no issues on client or server side. 

We had to scale up a few times and add more licenses during the years, especially during the pandemic, so we just bought them and installed them. It was trivial. I can only speculate, but if we would ever reach the hardware limit, we could always add more resources, so I don't think there would be an issue.

ISL Support is the best you can get. They're just a click away and you can always get someone who knows their product inside and out.

They will tell you what you need to know in a matter of minutes. 

Positive

Before ISL Online, our technical staff tried and used multiple different solutions, but we wanted to consolidate and find one tool that could do it all. We searched intensively and tested 5 to 10 different products, including TeamViewer, LogMeIn, Splashtop, etc.

Our tests showed, that ISL works in every area, from supporting users inside and outside organization (even on phones) as well as management and control of various production servers where audio and video playback is most important. It also ticked all our boxes for ease of use and pricing, so we went with it.

Setting up ISL Online was straightforward, as far as I can remember. There were a few issues, mainly due to not reading the documentation properly.
I can't remember how much time it took, a few days perhaps.. As I recall the majority of our time was spent for configuring and integrating ISL into our environment. Then it took a few days of testing and it was ready to deploy to users.

I'm probably not the best person to talk about the return on investment because I'm dealing with the technical aspect. I can't really quantify it, but I'm sure there is a quite big ROI.
It saves us a lot of time and effort in diagnosing the problems with users and as said previously.. in some aspects it's used daily in production. So I really can't calculate or put a value on that. I just don't have that information.

I think ISL Online pricing is relatively simple and reasonable. You buy as you go and it can scale easily.

I rate ISL Online 10 out of 10. We tried it, and we are pleased with the results. Everything went well at least in our case. 

I work in a company that develops ERP systems and other business-oriented applications. We are specialized in production planning applications. 

These applications are quite complex and customers need our help and support a lot. ISL is used for customer support, helping solve specific problems, discussing the future development of applications, and retrieving files from the customer side for bug analysis. We also use ISL to send files, images, and documents to the customer side and for updating our application.

Communication with customers is simplified. Threes is no need to visit customers so often anymore. It is much easier to see a problem on customer side, then to explain it over a phone or e-mail. It is also easier to discuss future development that way. Getting customer environment is easier and safer then via other data transfer applications. 

Customers use ISL client version which is completely free of charge. It is also very simple to use and to understand. To establish connection with customer, unique 8-digit code is provided over phone, mail or ISL and connection is established. During whole process users are in control of their computers. They can give/revoke credential to operate and see their environment. 

Sending and receiving files is one of the most commonly used aspects. 

Another is customer support. We use ISL to help customers find some specific menus that are not commonly used, to teach them how to use our application, to help them organizing business processes in more efficient way. 

We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on. 

Another nice feature is remote control. That helps us to solve some specific problems on the customer side. 

ISL Always-On allows remote connection on our server without the need for user interaction. 

Another nice but not commonly used feature is recording. Each session can be recorded and viewed at a later time.

We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication. I must say that this is pretty much the only thing that we miss in ISL. 

ISL development team is improving this application all the time. We are often pleasantly surprised when the application is updated and we see new features were added. The application is automatically updated when we start the application. 

All updates are stable and we haven't experienced any problems with updated versions.

I've used the solution for 15 years.

The solution is very stable. I don't remember having any problems with ISL in the past.

ISL is updated automatically when we start the application. Updates are nicely visible. Old features always continue to work as before. 

We are very happy with the support. They respond quickly. All questions are answered in a short amount of time.

Positive

We didn't use any other application before ISL. We checked for other products, however, ISL had all functionalities we needed. The price was reasonable and the application was simple enough to use.

The setup is quite simple. We downloaded a version from XLAB web site. We launched it, entered credentials, and it was ready for use.

We did the deployment with our in-house team. As I mentioned before, the setup is quite straightforward and simple.

It saves us and our customers a lot of time. Good communication is a key to good business and ISL helps a lot.

The cost is on the supporter side. Customers use the free ISL client version. There is no additional cost for them. 

Licensing is more in the department of finances and I'm a developer. I can't speak to the exact costs.

As mentioned, we did check other products on websites. We even talked to some of them, however, ISL had it all, so we decided to use ISL.

We primarily use the product for supporting our customers remotely. We are an IT company, and when we don't physically go to their offices, we connect with them through ISL.

We are just much more responsive. We can be faster. We can support our customers in a better way. We are faster. When they have a problem, we can be on their computer immediately.

It's much easier to connect with other services, and it's working great. We haven't had any problems. That's why we have been using it continuously now for all these years.

I like that you are able to add computers to the list and you can connect remotely to them without a user interference. You have a list of computers and you connect to them when you want. 

You can group them so that it's very organized. It's easy to organize all the computers which are important as we have hundreds of computers in the system. It's really good that we just see the customer name, click on it, then we see all the computers, and then we choose the computer we want to connect to. We don't have to go through the procedure with the customer every time. They put in the number and then we connect. They download the program, then open it, and we connect to them. It's very simple. 

Updating the program could be improved. When they're pushing updates, you don't really know that there's an update available. It's not really popping up. There's no window popping up saying there's an update. It is just when you click, "About Us" or something about the program and then you can see that there's an update waiting for you. If you don't click that, you're eventually left wondering, "Why I can't connect?" or maybe, "Why is this function not working?" 

They need to better advertise the features. Often, I discover items that I didn't know were there. They do send a newsletter, from time to time, with information, however, they should have some more information within the product that can alert you to features. 

I've used the solution for five or more years. I've used it for a long time. 

It's really stable. There was no downtime. There's no lag. It works.

There are no problems with scalability. If we need another user for the program, such as a new employee, we just add his email and he's able to log in and start using the program. I haven't seen any problems adding new computers. We have hundreds, and it would also be possible to have thousands if we want to be so big.

In our company, there are about 200 that we have inside of the program. We just click them, and on a daily basis, we get, let's say, ten calls or maybe even more. 

We likely won't increase usage. We can't increase the usage anymore as it's integrated into our business processes.

I might have called customer service two times, however, it was regarding the application on the phone. Mostly, it's a problem-free solution.

They were great. They were really friendly. They helped me. Once we called them, they couldn't solve the issue immediately, however, they said, "Okay, we're going to look into it and we'll try to fix it" It was like a design thing in the app. The experience was great.

We used to use TeamViewer. We also used AnyDesk and UltraViewer and some other solutions. We were using all the remote support software that was available. We were just browsing through. Ultimately, we chose this solution as it had the best pricing. The pricing was really good and we had no issues with the software. 

TeamViewer was a little bit more polished graphically, however, in the end, we just needed to see the customer screen and the job was done, so we chose ISL.

It's a very straightforward process. We just installed it and started using it. You can immediately see what you have to do. I found out that it has a lot more functions which we are actually not using because we didn't even know that it has them. From time to time, we get this newsletter, and from this newsletter, we find out that, "Okay, these things have more features." 

The deployment is fast and only takes a few minutes.

There is no maintenance needed at all. It's working 99% of the time. I don't even know if there was a time it didn't work. It just works all the time.

The ROI was great. It pays off in one week, using the license.

The pricing was good. There were no extra costs beyond the standard licensing fee. 

We are a customer and an end-user.

They have their own service. We have a client, and then we connect to the service, we log in, and then it lists all the computers we edit, or we can create a new session so the customer can connect to it.

I'd advise new users to just start using it and you will see that it's really amazing and actually simple to use, very simple to use.

I'd rate the solution at a ten out of ten.