BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.
BeyondTrust Remote Support Features
BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:
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Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.
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Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.
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Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.
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Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.
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Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.
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Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.
BeyondTrust Remote Support Benefits
Some of the benefits of using BeyondTrust Remote Support include:
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Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.
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Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).
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ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.
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Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.
Reviews from Real Users
Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.
A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”
An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.
Teleport is used for managing access to SSH and Kubernetes environments, securing infrastructure, and ensuring compliance. It integrates seamlessly with existing systems, providing secure cloud resource access and simplifying workflows for developers and administrators.
Teleport improves security posture and streamlines authentication processes while reducing administrative overhead by centralizing access controls. It enhances operational efficiency in system and network management, making it a favored choice for integrating seamlessly with existing tools and offering comprehensive logging capabilities. It is known for its simplicity in setup and support for multiple platforms, ensuring flexibility while addressing performance and stability.
What are Teleport's most important features?
- Efficient remote server access and authentication management
- Strong security protocols and role-based access control
- Seamless integration with existing tools
- Comprehensive logging capabilities
- Session recording for enhanced security and accountability
- Support for multiple platforms
- Scalability and performance for large environments
What benefits should users look for in reviews?
- Streamlined authentication processes
- Improved security posture
- Reduced administrative overhead
- Enhanced operational efficiency
- Centralized access controls
- Simplified workflows for developers and administrators
In industries like tech, finance, and healthcare, Teleport is implemented to secure sensitive data and streamline access management. Its comprehensive logging capabilities and support for multiple platforms provide valuable flexibility and accountability in environments that handle large-scale infrastructure.
