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BeyondTrust Remote Support vs Teleport comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
11th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
Teleport
Ranking in Privileged Access Management (PAM)
6th
Average Rating
8.4
Reviews Sentiment
5.4
Number of Reviews
8
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (13th), Identity Security and Posture Management (ISPM) (2nd)
 

Mindshare comparison

As of August 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of Teleport is 3.7%, up from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
Teleport3.7%
BeyondTrust Remote Support1.3%
Other95.0%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
YK
Sre at Akamai Technologies
Centralized access has strengthened security and simplified day-to-day infrastructure operations
Teleport has been a solid and secure access management solution, but there are a few areas that could be improved, particularly around the initial setup and RBAC configuration. Beyond onboarding and RBAC complexity, there are areas that could be enhanced from an integration perspective. While SSO integration works well, deeper out-of-the-box integrations with SIEM and monitoring tools would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"The firm has greatly benefited from using Bomgar Remote; it is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems."
"We love the ability to customize our remote support page."
"There is no reason to look at any other tools because it comes with everything that you could possibly need and protects organizations from any breaches."
"I would rate the product ten out of ten."
"Teleport has replaced earlier methods like a bastion server or a jump server, which required connecting to physical servers."
"Regarding how Teleport has positively impacted my organization, I have learned a lot of things through it, I understand how to deliver and receive content, and I have learned many things related to RF signals where we lose packets."
"I would definitely advise others looking into using Teleport to try it out if they are seeking a tunneling or proxying solution to streamline obtaining access without dealing with DNS or SSH, as it is straightforward to install, can be tested in various environments, and is a truly exceptional product that is easy to use."
"Teleport definitely reduced the risks; we are no longer exposing root-level accounts for people that are meant to have an elevated account."
"Teleport has positively impacted my organization by being very helpful for productivity and team collaboration, especially since the old tool we used took a lot of time to get approvals."
"I recommend it for its straightforward setup and strong security features."
"Teleport changed our workflow by centralizing access control and reducing manual SSH key management."
"Teleport has helped us minimize incidents and maintain our uplinking time and uptime, and our organization's uptime is 99.90%, which is almost 100%."
 

Cons

"I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user."
"Customer support was better in the past. About two years ago, the response times became longer."
"I rate it an eight because of the licensing issue. I know it is expensive, and if we have multiple support people on a shift, we have to log out to release the license."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"The ability to connect mobile devices could be improved."
"Some technical aspects could be improved, particularly in product management."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"Managing 700 to 800 services is not easy."
"Sometimes our devices do not reflect the error, and then we work on why it is not showing any alarm or issue, even though we experience distortion or issues on the TS."
"I rate it a seven because, as I mentioned, there is a security threat regarding clipboard access."
"Teleport is simple to use, but sometimes it requires extra research for more unique tasks, which slightly detracts from its overall quality."
"I think it should have less complexity to set up on self-hosted because it is still a difficult process and I spend a lot of time using it on self-host."
"I cannot download or share session recordings directly with others, which would be useful for documentation or reviews."
"Teleport has been a solid and secure access management solution, but there are a few areas that could be improved, particularly around the initial setup and RBAC configuration."
 

Pricing and Cost Advice

"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"BeyondTrust Remote Support is a very expensive product."
"We pay every year for the box, and there are no additional costs."
"It is not the most cost effective solution on the market."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Financial Services Firm
9%
Computer Software Company
8%
Construction Company
7%
Comms Service Provider
13%
Computer Software Company
10%
Financial Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise6
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive. Additi...
What advice do you have for others considering BeyondTrust Remote Support?
My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support your clients, customers, and teams, it is the best tool you can get in the marke...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
What needs improvement with Teleport?
Teleport has been a solid and secure access management solution, but there are a few areas that could be improved, particularly around the initial setup and RBAC configuration. Beyond onboarding an...
What is your primary use case for Teleport?
Teleport serves as our centralized and secure SSH access management solution across our infrastructure. Instead of distributing static SSH keys to engineers, we integrated Teleport with our SSO pro...
What advice do you have for others considering Teleport?
My main advice would be to clearly define your access control requirements before implementation, since Teleport is powerful and its flexibility around RBAC and policy design means you will get the...
 

Also Known As

Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Information Not Available
Find out what your peers are saying about BeyondTrust Remote Support vs. Teleport and other solutions. Updated: June 2026.
908,800 professionals have used our research since 2012.