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BeyondTrust Remote Support vs Teleport comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
13th
Average Rating
9.0
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Remote Access (7th)
Teleport
Ranking in Privileged Access Management (PAM)
6th
Average Rating
8.4
Reviews Sentiment
5.4
Number of Reviews
8
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (13th), Identity Security and Posture Management (ISPM) (2nd)
 

Mindshare comparison

As of June 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.2%, down from 1.2% compared to the previous year. The mindshare of Teleport is 3.4%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
Teleport3.4%
BeyondTrust Remote Support1.2%
Other95.4%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
YS
Site Reliability Engineer at a tech vendor with 5,001-10,000 employees
Centralized access has strengthened security and simplified day-to-day infrastructure operations
Teleport has been a solid and secure access management solution, but there are a few areas that could be improved, particularly around the initial setup and RBAC configuration. Beyond onboarding and RBAC complexity, there are areas that could be enhanced from an integration perspective. While SSO integration works well, deeper out-of-the-box integrations with SIEM and monitoring tools would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"I used the solution for my internal environment and it was stable and efficient when connecting with the customer."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset."
"It's very secure, and it works very well."
"We love the ability to customize our remote support page."
"This is a very secure product."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"Solution has a good UI."
"Teleport definitely reduced the risks; we are no longer exposing root-level accounts for people that are meant to have an elevated account."
"Teleport changed our workflow by centralizing access control and reducing manual SSH key management."
"I recommend it for its straightforward setup and strong security features."
"Teleport has replaced earlier methods like a bastion server or a jump server, which required connecting to physical servers."
"The best features include its main capabilities such as collecting actions and showing others what you did on the server, an easy way to connect to any bare-metal servers, and the ability to describe which servers you can use and who can connect to these servers."
"Teleport has positively impacted my organization by being very helpful for productivity and team collaboration, especially since the old tool we used took a lot of time to get approvals."
"I would definitely advise others looking into using Teleport to try it out if they are seeking a tunneling or proxying solution to streamline obtaining access without dealing with DNS or SSH, as it is straightforward to install, can be tested in various environments, and is a truly exceptional product that is easy to use."
"Regarding how Teleport has positively impacted my organization, I have learned a lot of things through it, I understand how to deliver and receive content, and I have learned many things related to RF signals where we lose packets."
 

Cons

"The ability to connect mobile devices could be improved."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"​The possibility to integrate a chatbot would take this product to the next level​."
"In the next release, I would like remote access to Chrome included."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"Sometimes our devices do not reflect the error, and then we work on why it is not showing any alarm or issue, even though we experience distortion or issues on the TS."
"Teleport is simple to use, but sometimes it requires extra research for more unique tasks, which slightly detracts from its overall quality."
"Teleport has been a solid and secure access management solution, but there are a few areas that could be improved, particularly around the initial setup and RBAC configuration."
"I rate it a seven because, as I mentioned, there is a security threat regarding clipboard access."
"Managing 700 to 800 services is not easy."
"I think it should have less complexity to set up on self-hosted because it is still a difficult process and I spend a lot of time using it on self-host."
"I cannot download or share session recordings directly with others, which would be useful for documentation or reviews."
 

Pricing and Cost Advice

"We pay every year for the box, and there are no additional costs."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"I would prefer that it was more affordable."
"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"It is not the most cost effective solution on the market."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
9%
Computer Software Company
9%
Government
7%
Comms Service Provider
13%
Financial Services Firm
11%
Computer Software Company
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise27
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise6
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
Pricing needs to be changed as this is a very expensive solution. Compared to other brands, this solution is pricey. Feature-wise, BeyondTrust Remote Support is one of the better solutions compared...
What advice do you have for others considering BeyondTrust Remote Support?
I have been selling privileged access management based on my past experience. So far, the solution is quite good and I cannot think of features that would be missing. The overall review rating for ...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
What needs improvement with Teleport?
Teleport has been a solid and secure access management solution, but there are a few areas that could be improved, particularly around the initial setup and RBAC configuration. Beyond onboarding an...
What is your primary use case for Teleport?
Teleport serves as our centralized and secure SSH access management solution across our infrastructure. Instead of distributing static SSH keys to engineers, we integrated Teleport with our SSO pro...
What advice do you have for others considering Teleport?
My main advice would be to clearly define your access control requirements before implementation, since Teleport is powerful and its flexibility around RBAC and policy design means you will get the...
 

Also Known As

Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Information Not Available
Find out what your peers are saying about BeyondTrust Remote Support vs. Teleport and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.