


BeyondTrust Remote Support and Check Point Remote Access VPN both compete in the remote access and support field. While BeyondTrust is lauded for its customization and integration capabilities, Check Point is recognized for its security and compliance features, each having advantages based on user needs.
Features: BeyondTrust Remote Support provides customizable support pages, secure remote access for multiple platforms, and integration for connecting to devices without user interaction. Check Point Remote Access VPN offers multi-factor authentication, endpoint compliance scanning, and split tunneling for enhanced security and efficiency.
Room for Improvement: BeyondTrust Remote Support needs better support for Linux and Mac, improved technician interfaces, and expanded integration capabilities. Check Point Remote Access VPN would benefit from a simplified setup process, better mobile connectivity features, and improved Linux support.
Ease of Deployment and Customer Service: BeyondTrust Remote Support allows straightforward deployment on-premises and in the cloud, with high customer service ratings, though regional support can be challenging. Check Point Remote Access VPN is deployable in hybrid environments but can have slower response times in customer service despite overall positive feedback.
Pricing and ROI: BeyondTrust Remote Support involves a higher initial cost with flexible licensing, offering good ROI due to its extensive functionality. Check Point Remote Access VPN is considered cost-effective, with moderate pricing and positive ROI due to its seamless integration and robust security features, although initial setup costs can be higher.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
I have seen a return on investment because remote support saves over a thousand dollars over the year in speeding up tasks and reducing time depleted from end-users.
I have seen a return on investment, as customers are satisfied that they can be assisted remotely quickly and easily.
I measured 60 to 70% time and cost savings through workflow changes.
It reduces the dependency on being physically present in the office and enhances the overall user experience, saving time and maintaining security.
I have seen a return on investment with fewer employees needed and time saved.
It has reduced the number of support tickets related to remote access by about 30%, saving our IT team significant time.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Part of the product that I love is the live monitoring, which allows us to identify weak areas of our engineers and allows us to step in before it gets serious.
They are responsive to severity issues immediately.
Initially, I could reach a technician by chat and receive immediate support, which is not possible today.
They are really helpful, and whenever we face any technical or configuration issues, we reach out to them, and they help us resolve the issues as soon as possible.
Contacting the Technical Assistance Centers (TACs) initially can be difficult, but once I get in touch with the TAC team, it is easy to solve problems.
The customer support for Check Point Remote Access VPN has been very helpful and responsive whenever we needed assistance.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
BeyondTrust Remote Support is very scalable because I have not seen any limits.
BeyondTrust Remote Support is scalable because it can be used by any size of organization.
BeyondTrust Remote Support is highly scalable.
I don't see that we can hit any kind of roof in our organization.
The scalability of Check Point Remote Access VPN is good as it supports a large number of remote users simultaneously.
Our organization finds Check Point Remote Access VPN handles increased numbers of remote users smoothly without performance issues.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
BeyondTrust Remote Support is very stable, with no crashing and no downtime.
I have not seen any lagging or downtime, so it is very stable.
I would describe the reliability of BeyondTrust Remote Support during critical incidents or outages as stable, so it's very reliable and keeps on being stable.
Otherwise, the experience and stability are outstanding.
I have not faced any issue, downtime, or latency with Check Point Remote Access VPN.
Check Point Remote Access VPN is very stable.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues.
I see more potential for improvement on the administration side, like better transparency when a patch is installed.
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function.
The response time is much worse, with the first layer of support lacking sufficient knowledge on how to troubleshoot issues.
Optimizing handshake speed and reducing reconnection delays would improve the user experience, particularly for mobile and hybrid workers.
Deploying these solutions requires higher technical expertise than other solutions.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
For a smaller customer, the cloud solution costs around $2300 per user per year.
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
I'm getting the hardware at a very reasonable cost that fits my budget.
It is competitively priced, and we have chosen it for its market leadership in the firewall space.
The pricing, setup cost, and licensing are straightforward, though the setup is a bit expensive.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.
The most valuable feature is sending an SMS to a mobile device for assistance, such as installing or configuring a mail client.
BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%.
The functionality enables secure access for remotely connecting users, which is necessary for our operations.
Check Point Remote Access VPN has positively impacted my organization by improving productivity and given us a workaround in times of downtime.
Check Point Remote Access VPN has impacted my organization positively by providing better security and ensuring our data is safe within the entity.
| Product | Mindshare (%) |
|---|---|
| Microsoft Intune | 8.9% |
| Check Point Remote Access VPN | 2.8% |
| BeyondTrust Remote Support | 3.6% |
| Other | 84.7% |



| Company Size | Count |
|---|---|
| Small Business | 124 |
| Midsize Enterprise | 53 |
| Large Enterprise | 168 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 9 |
| Large Enterprise | 26 |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 31 |
| Large Enterprise | 34 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.
BeyondTrust Remote Support Features
BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:
BeyondTrust Remote Support Benefits
Some of the benefits of using BeyondTrust Remote Support include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.
A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”
An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.
Remote secure access VPN is a solution that provides users with remote access to an organization’s network. The host may have VPN client software loaded or use a web-based client. The solution leverages security features like multi-factor authentication, endpoint scanning, and encryption of all data in motion.
Check Point Remote Access VPN provides individuals with protected and efficient access to a company network from anywhere. This strategy fosters collaboration and connectivity between distributed teams and offices.
Features of Check Point Remote Access VPN
Key features of the secure remote access VPN include:
The system enforces endpoint security with endpoint compliance. It monitors and verifies the security status of each endpoint and reports back to the Security Gateway. The gateway, in turn, checks the compliance level and directs the connectivity to the right resources.
Users can deploy the Remote Access VPN in one of three ways:
Remote Access VPN is centrally managed. The centralized console enables management and enforcement of policies with a single log-in.
The Remote Access VPN has a web portal that users can use to connect securely to corporate applications, such as web-based resources, file-sharing, and email. Administrators can customize the web portal to match the brand identity.
Remote Access VPN offers two choices for remote access:
The authentication features include password management, RADIUS challenge/response, CAPI software, and hardware tokens. P12 certificates, and SecurID.
The system establishes a VPN tunnel on demand. It also re-arranges connections when roaming. The tunnel can automatically tear down when the user is on the corporate LAN.
There are several connection features, such as Hotspot detection, office mode IP, split tunneling, and automatic fallback to HTTPS.
Benefits of Check Point Remote Access VPN
One of the key advantages of Remote Access VPN is that it provides remote workers with a secure way to connect to a corporate network from any device, including their personal devices. The data encryption in transit enables them to securely access the resources they need for their tasks.
It also provides IT support and technicians with a faster way to troubleshoot software issues. In the case of a ticket, IT doesn’t need to go to the server location to fix the problem but can troubleshoot it remotely.
A remote secure access VPN is also an affordable alternative for small and medium-sized businesses, without requiring expensive infrastructure.
Reviews from Real Users
A Global IT Network and Security Service Senior Specialist at a manufacturing company who uses Check Point Remote Access VPN says, "I found the MEP feature the most valuable. This has improved users' latency allowing the users to connect to the nearest Azure Check Point VM."
"Organizations that already use the Check Point NGFW Solution do not require any additional hardware, which makes the implementation straightforward and reduces the time to go live," explains Basil D., Senior Manager at a financial services firm.
Manuel B., a Voice and data infrastructure specialist at a tech services company, says that "The IPSec VPN, Mobile Access, and Identity Awareness are three of the blades with which we have been working with since the pandemic. This has given us great mobility, making our network more dynamic."
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.