

BeyondTrust Remote Support and Delinea Secret Server compete in secure remote support and privileged access management. BeyondTrust seems to have the upper hand in budget-friendly options and customer service, whereas Delinea stands out with advanced features valued by users.
Features: BeyondTrust Remote Support is recognized for real-time session monitoring, comprehensive reporting capabilities, and a straightforward deployment model. Delinea Secret Server is noted for customizable workflows, robust security features, and an extensive feature set that suits complex environments.
Room for Improvement: BeyondTrust could enhance integration capabilities and session recording functionality, and offers limited customization in some areas. Delinea users identify a need for performance improvements in deployment, enhanced user management options, and streamlined workflow setups.
Ease of Deployment and Customer Service: BeyondTrust offers a straightforward deployment model with highly rated customer service for quick issue resolution. Delinea has a more complex deployment process but provides reliable customer support after implementation.
Pricing and ROI: BeyondTrust Remote Support features a more accessible pricing structure and delivers solid ROI with its offerings. Delinea Secret Server has a higher cost, justified by significant benefits in feature depth and security that ensure a favorable long-term ROI.
I have seen a return on investment because remote support saves over a thousand dollars over the year in speeding up tasks and reducing time depleted from end-users.
I have seen a return on investment, as customers are satisfied that they can be assisted remotely quickly and easily.
I measured 60 to 70% time and cost savings through workflow changes.
They are responsive to severity issues immediately.
Initially, I could reach a technician by chat and receive immediate support, which is not possible today.
BeyondTrust Remote Support's customer support has been very proactive and responsive.
When I faced issues integrating custom applications with Delinea Secret Server, the support from their deployment partner was inadequate.
Delinea Secret Server offers 24/7 IT support available, which addresses hidden security gaps and operational risks when validating backups, recovery, and system health, providing clear recommendations and direct communication.
Every time we've had an issue, we were able to reach out and get our issue resolved.
BeyondTrust Remote Support is very scalable because I have not seen any limits.
BeyondTrust Remote Support is scalable because it can be used by any size of organization.
BeyondTrust Remote Support is highly scalable.
Delinea Secret Server's scalability is good as it grows with our security needs and as we add users or consultants to the platform.
So far, we have seen Delinea Secret Server's scalability to be very excellent.
In terms of scalability, I find it somewhat challenging on-premise, whereas with the SaaS version, there are no worries, which I would give a 10 out of 10.
BeyondTrust Remote Support is very stable, with no crashing and no downtime.
I have never seen any downtime.
I would describe the reliability of BeyondTrust Remote Support during critical incidents or outages as stable, so it's very reliable and keeps on being stable.
Delinea Secret Server can be considered as a stable and reliable for most enterprise use cases, especially in vaulting and privileged access management.
I think there is no lagging, crashing, or downtime with Delinea Secret Server.
As a SaaS solution, the cloud option experiences less downtime and fewer issues during maintenance or upgrades.
Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues.
I see more potential for improvement on the administration side, like better transparency when a patch is installed.
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function.
Most of the time, the solution tends to fail, necessitating the need to pull data from backup servers.
When it comes to web-related access, we can access directly through Delinea Secret Server.
Configuring advanced policies, custom templates, and other areas including discovery scans and detailed reporting have a steep learning curve and may require extra training.
For a smaller customer, the cloud solution costs around $2300 per user per year.
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
The price of Delinea Secret Server is okay, however, the solution is considered expensive when compared to others.
With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.
The most valuable feature is sending an SMS to a mobile device for assistance, such as installing or configuring a mail client.
BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%.
The biggest benefit of Delinea Secret Server would be the remote password change and discovery, which are a major help for the management of the accounts.
The built-in automation features for password rotation and check-in/out workflows within Delinea Secret Server have made us more compliant when we have to answer audits.
Centralized auditing records user logins, file access, and privileged command executions to satisfy compliance tracking such as PCI DSS, HIPAA, and SOX.
| Product | Mindshare (%) |
|---|---|
| Delinea Secret Server | 3.6% |
| BeyondTrust Remote Support | 1.3% |
| Other | 95.1% |

| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 9 |
| Large Enterprise | 29 |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 11 |
| Large Enterprise | 27 |
BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.
BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.
What are the key features of BeyondTrust Remote Support?BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.
Delinea Secret Server efficiently manages privileged access and passwords through robust features like a password vault, Active Directory integration, and remote desktop creation, ensuring enhanced security and compliance.
Delinea Secret Server provides IT teams with essential governance and security capabilities, including automatic password rotation and session monitoring. Its integration options, along with APIs and discovery functionalities, support managing privileged accounts. Effective for improving access security, Delinea Secret Server supports seamless Active Directory integration and offers a user-friendly interface, which aids in risk and compliance management, role-based access, and zero trust support.
What are the key features of Delinea Secret Server?Delinea Secret Server is beneficial for industries requiring stringent security and compliance measures, effectively managing administrative accounts, and monitoring access to critical systems. It is widely adopted for credential management, auditing sessions, and controlling privileged accounts in both on-premises and cloud environments.
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