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BeyondTrust Remote Support vs Delinea Secret Server comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.9
BeyondTrust Remote Support provides improved assistance, cost savings, and security, resulting in quick ROI and enhanced client satisfaction.
Sentiment score
4.5
Delinea Secret Server is cost-effective and enhances security, though ROI measurement challenges and cost comparisons exist.
I have seen a return on investment because remote support saves over a thousand dollars over the year in speeding up tasks and reducing time depleted from end-users.
Technical Support Specialist at Johnson & Johnson
I have seen a return on investment, as customers are satisfied that they can be assisted remotely quickly and easily.
Data Engineer at Umicore
I measured 60 to 70% time and cost savings through workflow changes.
Software Engineer at Unilever Inc.
 

Customer Service

Sentiment score
8.4
BeyondTrust Remote Support delivers responsive 24/7 customer service with knowledgeable engineers, though regional coordination outside the EU needs improvement.
Sentiment score
6.3
Delinea Secret Server customer service is praised for responsiveness, though technical and integration support receive mixed feedback.
They are responsive to severity issues immediately.
Senior Manager at Accenture
Initially, I could reach a technician by chat and receive immediate support, which is not possible today.
CEO at MICRODYN AG
BeyondTrust Remote Support's customer support has been very proactive and responsive.
Data Engineer at Umicore
When I faced issues integrating custom applications with Delinea Secret Server, the support from their deployment partner was inadequate.
Senior Cyber Security Engineer at TechnoNext Ltd.
Delinea Secret Server offers 24/7 IT support available, which addresses hidden security gaps and operational risks when validating backups, recovery, and system health, providing clear recommendations and direct communication.
Adjunct Assistant Professor at a university with 5,001-10,000 employees
Every time we've had an issue, we were able to reach out and get our issue resolved.
chief technology officer at a government with 51-200 employees
 

Scalability Issues

Sentiment score
8.1
BeyondTrust Remote Support scales with organizational growth, with licenses for increased usage and solutions for large deployments.
Sentiment score
7.5
Delinea Secret Server is scalable, versatile, supports large user bases, and suits high-security needs for medium to large companies.
BeyondTrust Remote Support is very scalable because I have not seen any limits.
Data Engineer at Umicore
BeyondTrust Remote Support is scalable because it can be used by any size of organization.
Software Engineer at Unilever Inc.
BeyondTrust Remote Support is highly scalable.
User Experience Designer at YASH Technologies
Delinea Secret Server's scalability is good as it grows with our security needs and as we add users or consultants to the platform.
System Network Coordinator at a aerospace/defense firm with 501-1,000 employees
So far, we have seen Delinea Secret Server's scalability to be very excellent.
chief technology officer at a government with 51-200 employees
In terms of scalability, I find it somewhat challenging on-premise, whereas with the SaaS version, there are no worries, which I would give a 10 out of 10.
IT Administrator / Architect at a consultancy with 51-200 employees
 

Stability Issues

Sentiment score
8.7
BeyondTrust Remote Support is praised for its high reliability, performance, and stability, with minimal issues reported.
Sentiment score
7.9
Secret Server is reliable with minor glitches, excelling in uptime and privileged access management, but monitoring for issues is advised.
BeyondTrust Remote Support is very stable, with no crashing and no downtime.
Software Engineer at Unilever Inc.
I have never seen any downtime.
Senior Information Technology Security Consultant at Mideast Data Systems
I would describe the reliability of BeyondTrust Remote Support during critical incidents or outages as stable, so it's very reliable and keeps on being stable.
Technical Support Specialist at Johnson & Johnson
Delinea Secret Server can be considered as a stable and reliable for most enterprise use cases, especially in vaulting and privileged access management.
Solutions Strategist at Connex Information Technologies
I think there is no lagging, crashing, or downtime with Delinea Secret Server.
IT Administrator / Architect at a consultancy with 51-200 employees
As a SaaS solution, the cloud option experiences less downtime and fewer issues during maintenance or upgrades.
IT Administrator / Architect at a consultancy with 51-200 employees
 

Room For Improvement

BeyondTrust Remote Support needs UI improvements, performance enhancements, cost reduction, better mobile management, integration, reporting, and regional support.
Delinea Secret Server requires better UI, platform integration, API management, documentation, support, and simplified setup for improved user experience.
Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues.
Senior Manager at Accenture
I see more potential for improvement on the administration side, like better transparency when a patch is installed.
CEO at MICRODYN AG
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function.
Technical Support Specialist at Johnson & Johnson
Most of the time, the solution tends to fail, necessitating the need to pull data from backup servers.
Senior Cyber Security Engineer at TechnoNext Ltd.
When it comes to web-related access, we can access directly through Delinea Secret Server.
Senior Quality Analyst at YASH Technologies
Configuring advanced policies, custom templates, and other areas including discovery scans and detailed reporting have a steep learning curve and may require extra training.
Adjunct Assistant Professor at a university with 5,001-10,000 employees
 

Setup Cost

Enterprise buyers find BeyondTrust Remote Support pricing mixed; cost-effective for large deployments, yet expensive for smaller organizations.
Delinea Secret Server pricing is subjective, viewed as reasonable by some, yet expensive due to advanced features and market differences.
For a smaller customer, the cloud solution costs around $2300 per user per year.
CEO at MICRODYN AG
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
Technical Support Specialist at Johnson & Johnson
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
Data Engineer at Umicore
The price of Delinea Secret Server is okay, however, the solution is considered expensive when compared to others.
Senior Cyber Security Engineer at TechnoNext Ltd.
 

Valuable Features

BeyondTrust Remote Support offers efficient, secure remote assistance with device flexibility, enhancing productivity and integration while saving time and costs.
Delinea Secret Server enhances security with seamless integration, automation, role-based access, and user-friendly, cost-effective features for efficient management.
With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.
Senior Manager at Accenture
The most valuable feature is sending an SMS to a mobile device for assistance, such as installing or configuring a mail client.
CEO at MICRODYN AG
BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%.
Data Engineer at Umicore
The biggest benefit of Delinea Secret Server would be the remote password change and discovery, which are a major help for the management of the accounts.
Senior Quality Analyst at YASH Technologies
The built-in automation features for password rotation and check-in/out workflows within Delinea Secret Server have made us more compliant when we have to answer audits.
System Network Coordinator at a aerospace/defense firm with 501-1,000 employees
Centralized auditing records user logins, file access, and privileged command executions to satisfy compliance tracking such as PCI DSS, HIPAA, and SOX.
Adjunct Assistant Professor at a university with 5,001-10,000 employees
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
11th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
Delinea Secret Server
Ranking in Privileged Access Management (PAM)
7th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
60
Ranking in other categories
Enterprise Password Managers (10th), Secrets Management Tools (6th)
 

Mindshare comparison

As of September 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of Delinea Secret Server is 3.6%, down from 7.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
Delinea Secret Server3.6%
BeyondTrust Remote Support1.3%
Other95.1%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
SP
Adjunct Assistant Professor at a university with 5,001-10,000 employees
Robust credential management has improved security and simplifies privileged access control
I would characterize common frustrations related to Delinea Secret Server rather than using the term dislike. One area is the complexity for the administrative part. While it is straightforward in core values, configuring advanced policies, custom templates, and other areas including discovery scans and detailed reporting have a steep learning curve and may require extra training. The user interface and terminology present another challenge. Some users feel that the user interface can feel dated or overly complex, with terminology around secrets and folder structures taking time to master. Pricing perception is another point where some costs are mixed, while many others find Delinea Secret Server more affordable and flexible than tier one competitors. However, smaller teams still view enterprise licensing as a significant investment. I have observed poor technical support, particularly in multiple reviews. The support can be slow, limited, and sometimes unhelpful when troubleshooting complex configurations or stability issues. Aggressive or untransparent sales practices also present a concern. Some customers on G2 have cited frustrations with hidden costs, such as unexpected EC2 instance fees and core features being unbundled or oversold during contract negotiation. Complex implementation and setup is another significant challenge. The initial configuration, deployment, and managing advanced policies or connectors requires specialized expertise that most organizations do not have, and the steep learning curve compounds this issue. Users transitioning to the cloud-hosted version frequently complain that the updated interface and permissions structure feel slow and problematic compared to the legacy on-premise setup. Integration and API challenges represent the final area of concern. The platform points out challenges with API tokenization and external system integration, and the lack of documentation is one of the key points I would highlight. This limitation affects the ability to integrate with external systems effectively.
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Outsourcing Company
8%
Computer Software Company
8%
Financial Services Firm
8%
Financial Services Firm
10%
Manufacturing Company
9%
Outsourcing Company
9%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise11
Large Enterprise27
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the billing part could be improved. I rate it an eight because of the licensing iss...
What advice do you have for others considering BeyondTrust Remote Support?
Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call. The features...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
Looking for recommendations and a pros/cons template for software to detect insider threats
This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...
Which PAM tool do you prefer: CyberArk Privileged Access Manager, One Identity Safeguard, Delinea Secret Server, or BeyondTrust Privileged Remote A
For a banking or financial services use case you should check out SplitSecure. Very easy to deploy and use and splits secrets across devices rather than on cloud servers so you get full cryptograph...
 

Also Known As

Bomgar Remote Support
Thycotic Secret Server, Delinea Password Reset Server
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Secure-24, University of San Diego, International Rescue Committee, San Francisco Ballet, Perkins Coie, University of San Diego, D.S.S. Limited, Turbo's Hoet, Eclipse Computing, Cathay Bank, Stellarise, J&R Consulting
Find out what your peers are saying about BeyondTrust Remote Support vs. Delinea Secret Server and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.