


BeyondTrust Remote Support and F5 BIG-IP Access Policy Manager (APM) are two notable remote support and access management solutions. Users seem happier with the pricing and support of BeyondTrust Remote Support, while F5 BIG-IP APM is favored for its robust features, even if it comes at a higher price.
Features: BeyondTrust Remote Support is praised for its comprehensive set of remote support tools, including session management and secure access. F5 BIG-IP APM stands out for its extensive security features and policy management capabilities. Users value F5's superior security features more highly.
Room for Improvement: BeyondTrust Remote Support users suggest enhancements in reporting and analytics capabilities. F5 BIG-IP APM users indicate the need for a more intuitive configuration process and better integration with third-party tools. Both products have distinct but specific areas for potential improvement.
Ease of Deployment and Customer Service: BeyondTrust Remote Support is noted for its straightforward deployment and responsive customer support. F5 BIG-IP APM, while offering complex configuration options that may be challenging, provides robust customer service to assist users in overcoming these challenges. Despite the complexity, F5's customer service is effective in guiding users through deployment issues.
Pricing and ROI: BeyondTrust Remote Support users appreciate the reasonable setup costs and good return on investment. F5 BIG-IP APM involves higher initial expenses, but users believe the advanced security features justify the cost and provide long-term benefits. While BeyondTrust is seen as more cost-effective, F5 APM is perceived as offering greater overall value.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
I have seen a return on investment because remote support saves over a thousand dollars over the year in speeding up tasks and reducing time depleted from end-users.
I have seen a return on investment, as customers are satisfied that they can be assisted remotely quickly and easily.
I measured 60 to 70% time and cost savings through workflow changes.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
They are responsive to severity issues immediately.
Initially, I could reach a technician by chat and receive immediate support, which is not possible today.
BeyondTrust Remote Support's customer support has been very proactive and responsive.
Even if they respond, they don't update me with the process or what's going on.
Most of the technical support is managed in-house due to our extensive experience with F5 products.
F5 technical support is responsive and helpful.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
BeyondTrust Remote Support is very scalable because I have not seen any limits.
BeyondTrust Remote Support is scalable because it can be used by any size of organization.
BeyondTrust Remote Support is highly scalable.
The product's flexibility and company culture contribute to resolving these challenges.
I would rate the scalability of F5 BIG-IP Access Policy Manager (APM) between seven and eight.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
BeyondTrust Remote Support is very stable, with no crashing and no downtime.
I would describe the reliability of BeyondTrust Remote Support during critical incidents or outages as stable, so it's very reliable and keeps on being stable.
BeyondTrust Remote Support is very stable, and I have not experienced any lagging or downtime.
On a scale from one to ten for stability, I would rate F5 BIG-IP Access Policy Manager (APM) a ten.
Sometimes, the logs are not quite informational or easy to understand.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues.
I see more potential for improvement on the administration side, like better transparency when a patch is installed.
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function.
If I could copy and paste objects instead of picking and configuring them from scratch each time, it would be great.
The main improvement needed for F5 BIG-IP Access Policy Manager (APM) is to integrate into the cloud-delivered services from F5.
The ability to run the Anycast feature would be valuable, as the current solution only operates on-premises.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
For a smaller customer, the cloud solution costs around $2300 per user per year.
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
F5 products are more expensive than other solutions but are valued for their quality and reliability.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.
The most valuable feature is sending an SMS to a mobile device for assistance, such as installing or configuring a mail client.
BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%.
APM is quite flexible for customers to use, providing secure remote access through various host-checking conditions for both machines and users.
It provides robust security and offers integration with multi-factor authentication systems, which is crucial for an organization's security policy.
A lot of features are useful to me, including mostly the authentication, SAML, or SSO, with no sign-on.
| Product | Mindshare (%) |
|---|---|
| Microsoft Intune | 7.1% |
| BeyondTrust Remote Support | 3.4% |
| F5 BIG-IP Access Policy Manager (APM) | 1.7% |
| Other | 87.8% |


| Company Size | Count |
|---|---|
| Small Business | 151 |
| Midsize Enterprise | 60 |
| Large Enterprise | 177 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 9 |
| Large Enterprise | 27 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 2 |
| Large Enterprise | 9 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.
BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.
What are the key features of BeyondTrust Remote Support?BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.
F5 BIG-IP Access Policy Manager (APM) enhances access management by offering remote application access through SSL VPN, secure access verification, and login capabilities. Its user-friendly interface and robust security ensure efficient scalability and performance.
F5 BIG-IP APM serves enterprises by integrating multiple authentication protocols and supporting remote access via SSL VPN for secure application and network connections. Known for its strong performance and reliable scalability, APM allows custom policy management, facilitating load balancing and enhanced server management through virtual IP creation. It offers a secure bridge for users to connect to private networks while managing access through portals and enforcing compliance checks. Despite its efficient and user-friendly interface, APM has areas needing improvements such as updates for MacOS access, comprehensive reporting features, and simplifying the initial setup process. Better documentation and improved cloud integration are also areas for potential enhancement, alongside more efficient management and automation capabilities. Pricing and integration with other systems could be more competitive, and improvements in support response times would benefit users significantly.
What are the key features of F5 BIG-IP APM?In sectors like finance and healthcare, F5 BIG-IP APM ensures secure access management for sensitive data networks. Retailers utilize it to manage seasonal traffic efficiently with its load balancing and scalability, while educational institutions leverage its robust security and remote access features for faculty and students accessing campus networks remotely. These industries benefit from tailored policy management and comprehensive authentication integration to meet specific security and access needs.
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