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TeamViewer Business pros and cons

Vendor: TeamViewer
4.3 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

TeamViewer Business is valued for its ease of use, allowing users to connect and resolve issues quickly without needing detailed information about the remote computer.
TeamViewer Business is praised for its scalability and effectiveness in providing remote support, reducing unnecessary travel time and increasing IT support efficiency.
TeamViewer Business offers strong security features, allowing controlled access with unique codes and support for user role segregation.
The remote access and control capabilities of TeamViewer Business enable fast and effective troubleshooting, making it a preferred tool for remote site assistance and support.
TeamViewer Business provides high performance in remote access operations, enabling easy file transfers and control, even in low bandwidth conditions.

CONS

TeamViewer Business lacks in terms of providing better documentation, which affects the user experience especially when setting up and managing the web portal Management Console.
Support for mobile devices from Linux has been missing since the Native client was introduced, limiting accessibility and support options for Linux users.
The inability to configure multiple unattended control passwords on Mac affects different departmental access needs, contrasting with the Windows version's flexibility.
TeamViewer Business operates on a subscription model with no pay-once option, which might be daunting for users who prefer ownership over recurrent payments.
Issues with security and the high cost of TeamViewer Business, especially for smaller organizations, present significant concerns that could benefit from improvement.
 

TeamViewer Business Pros review quotes

JM
Executive Director at netCorps
Aug 12, 2018
The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen.
LP
Founding Member at QPG, Ltd. Co.
Mar 25, 2019
It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things.
JD
Director of IT at Chester County Intermediate Unit
May 7, 2019
TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing.
Learn what your peers think about TeamViewer Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,733 professionals have used our research since 2012.
DW
Network Administrator at Parksite Inc.
Jun 24, 2019
It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine.
JM
Application Engineer at AirTies
Aug 28, 2019
There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town.
RM
Owner at Sensible Solutions Inc.
Oct 30, 2019
Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer.
it_user1037973 - PeerSpot reviewer
ROV Technical Superintendent at a energy/utilities company with 1-10 employees
Dec 3, 2019
It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect.
reviewer1253304 - PeerSpot reviewer
Windows Server Administrator
Dec 19, 2019
We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple.
SD
IT Director at a healthcare company with 51-200 employees
Dec 23, 2019
It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors.
JU
CFO/COO at swyMed Incorporated
Dec 23, 2019
The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things.
 

TeamViewer Business Cons review quotes

JM
Executive Director at netCorps
Aug 12, 2018
The business interface is clunky and not well-documented.
LP
Founding Member at QPG, Ltd. Co.
Mar 25, 2019
Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone.
JD
Director of IT at Chester County Intermediate Unit
May 7, 2019
You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic.
Learn what your peers think about TeamViewer Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,733 professionals have used our research since 2012.
DW
Network Administrator at Parksite Inc.
Jun 24, 2019
If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training.
JM
Application Engineer at AirTies
Aug 28, 2019
On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved.
RM
Owner at Sensible Solutions Inc.
Oct 30, 2019
Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment.
it_user1037973 - PeerSpot reviewer
ROV Technical Superintendent at a energy/utilities company with 1-10 employees
Dec 3, 2019
If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting.
reviewer1253304 - PeerSpot reviewer
Windows Server Administrator
Dec 19, 2019
It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people.
SD
IT Director at a healthcare company with 51-200 employees
Dec 23, 2019
Some of the additional features, like the meeting stuff, is making it too cluttered.
JU
CFO/COO at swyMed Incorporated
Dec 23, 2019
Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer...