


Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
In our market, we were the first company to develop and distribute this technology.
Onboarding a new employee for infrastructure became a 20-minute task rather than a one-week round trip.
In terms of profit, it is pure profit because the solution itself costs zero.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
If you say a company has customer support, Apache Guacamole has the customer support of highly technical people.
Overall, if you want to manage it yourself, it has a slight learning curve but is nearly hassle-free.
Apache Guacamole provides sufficient information on the internet through documentation.
Support now requires opening a ServiceNow ticket, which can be time-consuming.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
If we add load balancing in between, we can scale it as much as we need.
You can have a multi-node deployment for high availability and to cover multiple sites.
In case of failures, the system can autoscale to other virtual machines.
I would give it an eight or nine out of ten for scalability, possibly even a ten, as I do not see a limitation in scaling.
BeyondTrust Privileged Remote Access is a scalable solution based on user requirements.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
Apache Guacamole is really stable.
Updates sometimes introduce bugs or issues, especially with non-English versions.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
We did have some minor issues, such as there was some gap in mentioning how to install it and how to make and compile the file which they have posted on the repository.
Apache Guacamole can be improved in two areas: hosting, which requires a deeper understanding of the system to really set things up, and a definitive guide for setting it up neatly and cleanly, which should be updated regularly.
The highest concern from every customer we have proposed Apache Guacamole to is how we can guarantee that, because it is open source, it is as secure as other enterprise solutions such as Citrix.
BeyondTrust should focus on automating the update process to reduce unnecessary ticket creation.
We are looking for a feature where if someone is doing something risky during their session, it should alert and possibly disable their credentials.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
There is no licensing or setup cost involved.
It is completely free of charge as it is an open-source solution.
Regarding my experience with pricing, setup cost, and licensing for Apache Guacamole, there was no license at all.
My experience with pricing, setup cost, and licensing is that it is expensive, yet not the most expensive in the market, so the price can be considered justifiable.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
Security concerns are addressed with separate logins for each virtual machine, ensuring complete security.
Apache Guacamole helped us cross that boundary. Leveraging that technology, we were able to expand our product surface area and the customers we can access.
Whatever you would be paying thousands of dollars or millions of dollars to another company for, you can get all of that with Apache Guacamole itself.
The secure access must be audited live, ensuring patient data protection.
The session monitoring and recording feature definitely helps security and audit with BeyondTrust Privileged Remote Access.
| Product | Mindshare (%) |
|---|---|
| Microsoft Intune | 8.9% |
| Apache Guacamole | 3.9% |
| BeyondTrust Privileged Remote Access | 2.3% |
| Other | 84.9% |


| Company Size | Count |
|---|---|
| Small Business | 124 |
| Midsize Enterprise | 53 |
| Large Enterprise | 168 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 1 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 4 |
| Large Enterprise | 7 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
Apache Guacamole provides an open-source, clientless remote access solution that allows organizations to securely access multiple virtual machines with ease, offering customization to enhance security and efficiency.
With no subscription fees, Apache Guacamole is user-friendly and appeals to enterprises by simplifying remote server access and virtual machine provisioning. Its open-source nature enables significant customization, optimizing workflows and improving efficiencies for organizations looking for alternative remote access tools. It supports remote access, application publishing, and session recording with efficient protocols and extensive documentation ensuring secure, fast server access. Despite its potential, improvements in USB redirection, FX protocol, AI features, and intuitive deployment are needed. The interface requires modernization, and a simpler installation process would greatly benefit users. While networking issues and hosting complexities are challenges, it remains a valuable tool for varying industries.
What are the key features of Apache Guacamole?Apache Guacamole is employed across industries to facilitate secure remote server access and virtual machine provisioning. With multi-user support, airlines use it for staff accessing rosters, while educational institutions provision systems effectively. Many choose it as an open-source alternative to Citrix CVAD, customizing it as their in-house solution. It allows secure server access even under strict security constraints, proving helpful in environments requiring guest user capabilities without software installations.
BeyondTrust Privileged Remote Access (formerly Bomgar Privileged Access) lets you secure, manage, and audit vendor and internal remote privileged access without a VPN.
Privileged Remote Access provides visibility and control over third-party vendor access, as well as internal remote access, enabling your organization to extend access to important assets, but without compromising security.
Features include:
- Privileged Access Control: Enforce least privilege by giving users the right level of access.
- Monitor Sessions: Control and monitor sessions using standard protocols for RDP, VNC, HTTP/S, and SSH connections.
- Reduce the Attack Surface: Reduce attacks by consolidating the tracking, approval, and auditing of privileged accounts in one place and by creating a single access pathway.
- Integrate with Password Management: Inject credentials directly into servers and systems with just one click, so users never need to know or see plain text credentials.
- Mobile & Web Consoles: Use mobile apps or web-based consoles anytime, anywhere.
- Audit & Compliance: Create audit trails, session forensics, and other reporting features by capturing detailed session data in real-time or post- session review, and provide attestation reports to prove compliance.
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