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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Parallels Desktop comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Citrix DaaS (formerly Citri...
Ranking in Virtual Desktop Infrastructure (VDI)
1st
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
128
Ranking in other categories
Application Virtualization (1st), Remote Access (5th), Desktop as a Service (DaaS) (1st)
Parallels Desktop
Ranking in Virtual Desktop Infrastructure (VDI)
7th
Average Rating
7.6
Reviews Sentiment
7.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Virtual Desktop Infrastructure (VDI) category, the mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 12.6%, down from 13.0% compared to the previous year. The mindshare of Parallels Desktop is 3.5%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Desktop Infrastructure (VDI) Mindshare Distribution
ProductMindshare (%)
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)12.6%
Parallels Desktop3.5%
Other83.9%
Virtual Desktop Infrastructure (VDI)
 

Featured Reviews

SN
Technical Lead on Virtual Desktop at Orange
Has delivered consistent desktop experiences across remote locations and has supported multimedia workloads efficiently
I have utilized the HDX protocol for compression and audio-video capabilities. When users need to conduct meetings with customers or colleagues, they can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security. This provides secure communication at good quality through the HDX protocol. HDX protocol has improved application performance as it is specifically designed for multimedia applications. If processing audio or video files, such as in telecom where discussions are recorded and then prepared as video or audio, this does not consume excessive bandwidth during the operation compared to a normal remote desktop connection provided by Microsoft. Everything is compressed and provides sufficient bandwidth for multiple people to perform similar tasks without interruption or session disconnection. All multimedia-related activities, such as playing content on YouTube, deliver a better experience with this protocol overall. I use multi-factor authentication for opening sessions to the data center where users access their machines or software. Multi-factor authentication has helped secure applications because users typically have two-way authentication software on their phones. They use a password first and then authenticate themselves through their mobile application to grant access to resources. This approach is effective because if a hacker attacks a user, they need more than just the password and username. They must also possess the device that provides authentication. The device typically has facial recognition, a password, and provides better security overall.
MH
Payments Architect at Self Employed
A great platform to develop interoperable code on
The decision to transition away from Intel chips to their silicon. They are processing, and there are many examples. Instead of not having a product to use for a while, they have just released it now. However, if you're seeking a product that is industry-ready regularly or has plans to make it so, considering the upcoming changes, I recommend trying out Parallels Desktop in beta. When you're only dealing with Windows, we do much in the Windows version, but it is not improving the Windows operating system. If you're hosting a Windows platform or another version of the machine, the code will have limitations. Windows is not a walled garden, with no significant volatility or instability. Windows is quite versatile. I never encountered intrusive ads or unused features, which is quite good. Overall, I rate the solution an eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The Provisioning Services are the most valuable feature. We have Premium licensing, so Provisioning Services is huge for us, along with the Virtual Apps and Desktops part. It allows us to have a vDisk for every region, one that can easily be copied between them if we need to, to limit the amount of updates we have to do."
"The most valuable feature of Citrix Virtual Apps and Desktops is the security and it is easy to work with."
"XenApp is a fast, secure and reliable solution for remote connections that is completely different than and superior to older Windows solutions."
"XenApp has helped many of my customers with remote access of applications, access on different platforms."
"It increased the no. of users and reduced traffic and data connection cost in addition to increased user productivity."
"Troubleshooting Citrix is pretty straightforward."
"The flexibility provided by that alone was invaluable, in just getting people able to work from home."
"The most valuable feature is the gateway to a remote connection, to a physical or a virtual PC. Compared to a normal VPN client and connection, the connection via Citrix is more stable and does not consume as much network bandwidth."
"Parallels Desktop integrates seamlessly with macOS. It works better than VMware on Apple operating systems."
"I like how, with Parallels, you can either boot into Mac or Windows to get better control over the resources of the laptops since you're sharing the resources in dual mode."
 

Cons

"Over the years Citrix has increased the pace in which new versions are released, and often the product has not gone through thorough enough testing so the consultants are left very challenged trying to resolve bugs, and obtaining post-release fixes from the Vendor (Citrix)."
"There is room for slight improvement in performance optimization and interface refinement."
"Citrix Workforce is good, but it needs improvement in diagnosing network issues. When errors occur, it is difficult to determine if they're due to network issues, Workspace issues, or environment issues"
"They can simplify the process of printers. Printers were quite a difficult issue. It took us a long time to iron this issue out. We have the most simple use case where people connect from home to either a virtual machine or their physical desktop. We tried more complex solutions like Machine Creation Services, and they were more overhead than they were worth for us. I found them difficult to work with and confusing, and they were not worth the work for us."
"It would help if it were a little simpler. It's a bit complicated and we have hired Citrix administrators. But it's a good solution."
"The application is now very complex. We started with Citrix on PCs. Now, to access the same application, we need to have a StoreFront Server, the Delivery Controller, and Citrix License Server. It's now very complex."
"When there are technical issues, sometimes we can't get on the cloud."
"Tech support can be slow if you do not receive help from the US representatives."
"There may have been some issues with device drivers on my Mac. Similarly, there are some issues with transferring data from Parallels to the Mac."
"The biggest challenge is compatibility between VMware and Parallels because the two systems are incompatible. It can be challenging if you are switching between Windows and Mac. I recommend sticking with one product because there isn't good compatibility between the different products."
 

Pricing and Cost Advice

"Where Citrix really needs to improve is in their support and in the way that they manage their licenses. Everything else comes second because if I'm not in a position where I can get proper support or manage my own licenses in an easy way, then it is pointless. Today, I am at a point where I may not be able to use Citrix anymore because they want to take away some of the licenses that I bought, pretending they are not valid anymore. That is frankly unacceptable. If they don't solve this, everything comes second because I cannot use my product."
"Their licensing model used to be on a per-year basis, where you would negotiate the cost per user for a year. For instance, if you had 25,000 users, you could negotiate the cost accordingly. However, they are transitioning to a subscription-based model where the cost is incurred monthly."
"I don't quite remember the specifics of what we had. I believe we had a 25-user license, and I don't recall it being overly expensive."
"Citrix Virtual Apps and Desktops is an expensive solution."
"In terms of pricing with the Citrix Virtual Apps and Desktops, I think it has gotten better over the years. Citrix has found more dynamic ways to be able to revive licensing models that fit many different scenarios that organizations have. We have been able to evolve our own licensing over the years to accommodate our situations between concurrent versus user device licenses. Now, when we move into the Citrix Workspace realm, we definitely have some awesome options there."
"As for the cost, it is neither cheap nor expensive. Personally, I find it quite expensive, especially if you want to add more features. The security features we use include App Protect and Endpoint Protection."
"We spent nearly 1,50,000 Euros for 250 licenses."
"Citrix is a mid-range cost solution compared to some others out there."
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Top Industries

By visitors reading reviews
Outsourcing Company
11%
Computer Software Company
11%
Manufacturing Company
8%
Financial Services Firm
8%
Comms Service Provider
15%
Manufacturing Company
10%
Computer Software Company
10%
University
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise21
Large Enterprise69
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Citrix Workspace?
Citrix DaaS is considered expensive, especially for companies that do not require multi-cloud. Tiered pricing based on company size would be beneficial.
What needs improvement with Citrix Workspace?
The pricing of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) since the company was taken over by the investment firm is not favorable because prices have been raised. It is disapp...
What is your primary use case for Citrix Workspace?
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is typically used by mobile workers and remote employees who work outside the central office and need access to centralized company r...
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Also Known As

XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace
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Overview

 

Sample Customers

Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Lytro, University of Washington, Slalom, Veeva Systems, Oklahoma Christian University
Find out what your peers are saying about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Parallels Desktop and other solutions. Updated: September 2026.
913,924 professionals have used our research since 2012.