Parallels Access vs Splashtop Remote Support comparison

Parallels and Splashtop are both solutions in the Remote Access category. Parallels is ranked #12 with an average rating of 9.0, while Splashtop is ranked #18 with an average rating of 9.0. Parallels holds a 2.1% mindshare in VUS, compared to Splashtop’s 2.2% mindshare. Additionally, 100% of Parallels users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Parallels Access and Splashtop Remote Support are two popular remote access solutions. Despite the higher cost, users indicate that Splashtop Remote Support generally has superior features and is worth the price, whereas Parallels Access is preferred for its more affordable pricing and strong customer support.

Features: Parallels Access users note its seamless remote access, advanced application compatibility, and user-friendly interface. Splashtop Remote Support, however, is valued for its robust security features, comprehensive multi-platform support, and a wider range of functionalities.

Room for Improvement: Parallels Access users suggest improving stability, addressing occasional lag, and enhancing user customization options. Splashtop Remote Support users seek better user guides, more intuitive navigation, and faster software updates.

Ease of Deployment and Customer Service: Parallels Access is praised for its quick setup, intuitive deployment process, and reliable customer service. Splashtop Remote Support, while easy to deploy, gets mixed feedback on customer service, specifically regarding slower response times.

Pricing and ROI: Parallels Access is recognized for its cost-effectiveness and satisfactory return on investment. Splashtop Remote Support, with higher setup costs, is still considered a valuable investment due to its advanced features, offering better long-term ROI despite the higher expense.

To learn more, read our detailed Parallels Access vs. Splashtop Remote Support Report (Updated: April 2025).

Buyer's Guide

Parallels Access vs. Splashtop Remote Support

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of May 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.4%, down from 11.4% compared to the previous year. The mindshare of Parallels Access is 2.1%, down from 2.8% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Binish Parikh

Vice President at ARK Infosolutions Pvt Ltd

Easy-to-deploy and good for small as well as large setups

There is room for improvement in the pricing policy. The price point is pretty aggressive. Since it is not very resource hungry, it doesn't require dedicated servers like high-end solutions do, so it's easier for customers to integrate it into their own solutions. In future releases, maybe more support for Macs and Unix so that customers with setups on those platforms can also benefit from the solutions.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool's most valuable feature is Autopilot."

"Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow."

"It's normally able to meet 100% expectations of our customers."

"The features I found most valuable in Intune are its user visibility and troubleshooting options."

"I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."

"Intune is valuable for managing various endpoints and integrating with the Azure cloud, which is essential for our organization."

"Configuration profiles, remediation, scripts, and auto-pilot features are very good."

"The solution has significantly improved managing a diverse range of devices. We have observed enhancements across Android, iOS, and Windows devices."

More Microsoft Intune pros

"It's great that the total deployment can happen completely remotely."

"We don't have problems with stability. Everything is good."

"Parallels Access gives me full access and control of the computer, and I can do anything I want remotely."

"Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system."

"It's got a very easy-to-use interface."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The file transfers work well, the remote support and hosted solution work well."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The solution is very fast."

"The initial setup is simple."

"The tool's most valuable features are pricing and easy management."

Cons

"Applying security recommendations can be difficult in Microsoft Intune. Sometimes, they give you recommendations, but you need a different server to manage the pieces, or you have to go to each device individually. However, it has been improving. Before, there were certain policies you could not implement directly in Intune, but now I see progress. I would like to see more improvement in policy management, similar to how we used group policies on-premises."

"There could be more wizard-driven policy development or creation. Some of the policies can get quite complex. If they have a wizard that assists the administrators in creating the policy, that will be a great job."

"Intune has some limitations when it comes to application updates for third-party applications. You can schedule an update, but when it's a package setup, you need to supercede and replace it each time."

"Some enrollment features could be improved."

"Reporting in Microsoft solutions is pathetic. With Intune, I'm getting a free inventory tool, but I don't get a reporting tool. When I go to Intune, I can see one machine's entire data in terms of the hardware and the software running on it, but I cannot generate a report for all the machines in the organization. The reporting is the only feature holding back the functionality that is already there."

"It would be better if they can reduce the cost of the license."

"We haven't really gone through all the features of Intune. We are just discovering them. Every day, we see a new feature that we want to apply, but what will be great for Intune is to be able to deploy apps in a simple fashion. We should be able to easily install various apps on the Windows platform, iOS, and Android. Currently, we have to write some scripts. It's not as straightforward as we would like it to be. It should be simplified so that we can do it just with three clicks—next, next, finish—without needing to write a script."

"If you wish to block any App Store application, there is no way to do so."

More Microsoft Intune cons

"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."

"There is room for improvement in the pricing policy. The price point is pretty aggressive."

"The solution may not scale well for enterprises."

"They could improve the reporting."

"When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work."

"The integration features could be better."

"Splashtop Remote Support needs to improve customization."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The solution should add more options and tools for shortcuts, administration, etc."

"The phone's a little tricky to work with due to the small screen."

"The solution should be able to make an inventory of computers automatically."

Pricing and Cost Advice

"It's reasonable. They're not giving it away, but it's reasonable."

"This cost is approximately $30 USD per user per month."

"The price is very reasonable."

"It is expensive. The cost depends on the license that we choose."

"Previously the price was $4 per month per user. Now it's $2.25 per user per month."

"The solution is cost-efficient."

"Microsoft Intune's pricing is reasonable."

"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."

More Microsoft Intune pricing and cost advice

"The licensing costs are about $100 per user."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"The licensing fees are less than $400 per year."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

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Top Industries

By visitors reading reviews

Educational Organization

19%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Computer Software Company

13%

University

13%

Comms Service Provider

Financial Services Firm

Computer Software Company

16%

Comms Service Provider

10%

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about Parallels Access?

Parallels Access gives me full access and control of the computer, and I can do anything I want remotely.

See all answers

What is your experience regarding pricing and costs for Parallels Access?

It's around $125 per user per year. It is a one-time charge for installation and implementation, which is a small cos...

See all answers

What needs improvement with Parallels Access?

When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't ...

See all answers

What do you like most about Splashtop Remote Support?

The tool's most valuable features are pricing and easy management.

See all answers

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

See all answers

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

See all answers

Comparisons

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Compared 13% of the time

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Compared 8% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

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Microsoft Remote Desktop Services vs Parallels Access

Compared 65% of the time

TeamViewer vs Parallels Access

Compared 11% of the time

Check Point Remote Access VPN vs Parallels Access

Compared 9% of the time

LogMeIn Pro vs Parallels Access

Compared 4% of the time

VNC Connect vs Parallels Access

Compared 4% of the time

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Parsec vs Splashtop Remote Support

Compared 54% of the time

Microsoft Remote Desktop Services vs Splashtop Remote Support

Compared 16% of the time

GoTo Resolve vs Splashtop Remote Support

Compared 8% of the time

TeamViewer Tensor vs Splashtop Remote Support

Compared 5% of the time

ISL Online vs Splashtop Remote Support

Compared 4% of the time

More Splashtop Remote Support Competitors

Product Reports

Buyer's Guide

Microsoft Intune

May 2025

Download Microsoft Intune product report

Buyer's Guide

Remote Access

May 2025

Download Parallels Access product report

Buyer's Guide

Remote Access

May 2025

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Parallels Access provides an efficient solution for remote computer access, catering to organizations seeking hardware resource conservation and centralized management. Enhanced productivity is achieved through seamless connectivity, particularly beneficial for CAD and ERP application remote access.

Utilized by businesses and academic institutions, Parallels Access offers robust remote access capabilities. The platform's publishing features enable application use without VPN, delivering high stability and usability for desktop mobile publishing. It supports Virtual Desktop Infrastructure, making it valuable for those needing remote control of computers via devices such as iPads and enhancing productivity for those unable to access their devices directly. System integrators and channel partners align with companies to provide comprehensive technical support for users requiring remote connectivity.

What are Parallels Access's features?

Ease of Use: Simplifies remote deployment and access.
Publishing Features: Access applications without needing a VPN.
Scalability: Start with 15 users and grow as needed.
Remote Control: Offers full computer access for users with physical limitations.

What benefits does Parallels Access offer?

Enhanced Productivity: Increased access for productive use away from physical device locations.
Resource Management: Optimal utilization of hardware resources.
Convenient Access: Stable and reliable functionality for direct application use.
Improved Collaboration: Technical support partnerships ensure smooth operations.

Parallels Access is implemented across industries like automotive and education, emphasizing remote access to specialized applications such as CAD. Due to its ease of use, it supports centralized management for businesses working with ERP systems. Challenges include improving compatibility with Linux, Macs, and Unix servers, tackling aggressive pricing, addressing scaling issues, and enhancing reporting for user satisfaction.

Parallels

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Gilt Groupe K.K.

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

Parallels Access vs. Splashtop Remote Support

April 2025

Free Report: Parallels Access vs. Splashtop Remote Support

Find out what your peers are saying about Parallels Access vs. Splashtop Remote Support and other solutions. Updated: April 2025.

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