Parallels Access vs Splashtop Remote Support comparison

Parallels and Splashtop are both solutions in the Remote Access category. Parallels is ranked #23, while Splashtop is ranked #12 with an average rating of 9.5. Parallels holds a 1.7% mindshare in VUS, compared to Splashtop’s 2.1% mindshare. Additionally, 100% of Parallels users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Parallels Access and Splashtop Remote Support are two popular remote access solutions. Despite the higher cost, users indicate that Splashtop Remote Support generally has superior features and is worth the price, whereas Parallels Access is preferred for its more affordable pricing and strong customer support.

Features: Parallels Access users note its seamless remote access, advanced application compatibility, and user-friendly interface. Splashtop Remote Support, however, is valued for its robust security features, comprehensive multi-platform support, and a wider range of functionalities.

Room for Improvement: Parallels Access users suggest improving stability, addressing occasional lag, and enhancing user customization options. Splashtop Remote Support users seek better user guides, more intuitive navigation, and faster software updates.

Ease of Deployment and Customer Service: Parallels Access is praised for its quick setup, intuitive deployment process, and reliable customer service. Splashtop Remote Support, while easy to deploy, gets mixed feedback on customer service, specifically regarding slower response times.

Pricing and ROI: Parallels Access is recognized for its cost-effectiveness and satisfactory return on investment. Splashtop Remote Support, with higher setup costs, is still considered a valuable investment due to its advanced features, offering better long-term ROI despite the higher expense.

To learn more, read our detailed Parallels Access vs. Splashtop Remote Support Report (Updated: June 2026).

Buyer's Guide

Parallels Access vs. Splashtop Remote Support

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of Parallels Access is 1.7%, down from 2.3% compared to the previous year. The mindshare of Splashtop Remote Support is 2.1%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
Splashtop Remote Support	2.1%
Parallels Access	1.7%
Other	89.9%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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Binish Parikh

Vice President at ARK Infosolutions Pvt Ltd

Easy-to-deploy and good for small as well as large setups

There is room for improvement in the pricing policy. The price point is pretty aggressive. Since it is not very resource hungry, it doesn't require dedicated servers like high-end solutions do, so it's easier for customers to integrate it into their own solutions. In future releases, maybe more support for Macs and Unix so that customers with setups on those platforms can also benefit from the solutions.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Previously, we used on-prem SCCM to deploy applications we built manually. After migrating to Intune, we automated and streamlined the process of deploying applications with autopilot. I can do more with my day. I can manage more applications and ensure that they're updated without monitoring and manually starting that process all over again."

"Microsoft Intune is reliable, scalable, and user-friendly."

"What I like most about the tool is that it's now very easy to set up a device for someone to use. It also helps us tremendously in managing security. Before, we used on-premise management with a domain controller. It was difficult to manage security comprehensively. For example, it was hard to know which computers were updated. We weren't able to do that easily with our previous solution."

"Easy to use."

"Intune device restriction policies enable me to enforce limitations on the device, like blocking the mobile camera or restricting the employees from using and inserting USB devices, including thumb drives and flash drives."

"It is a helpful tool to manage BYOD policies."

"The initial setup is not complex."

"The main value of Microsoft Intune is better asset management from a security perspective, ensuring that the security baseline is enforced on all devices, including mobile devices."

More Microsoft Intune pros

"We don't have problems with stability. Everything is good."

"It's got a very easy-to-use interface."

"What seems to be the most valuable from the customer side is the ease of operation, and the overall experience they have."

"It's great that the total deployment can happen completely remotely."

"Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system."

"The application used to publish for mobile devices is very good and the desktop publishing is very, very good."

"Parallels Access gives me full access and control of the computer, and I can do anything I want remotely."

"With the extended license, it's easy to be remote."

"The initial setup is simple."

"The SOS Support is a most valuable feature, as we have remote access from our phone, there is no need to install the software, and we can do it on the cloud."

"The file transfers work well, the remote support and hosted solution work well."

"The solution is very fast."

"In contrast, Splashtop is a really good product and it's not so expensive."

"The tool's most valuable features are pricing and easy management."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

More Splashtop Remote Support pros

Cons

"We've faced significant pushback with Copilot as our clients aren't seeing a favorable cost-benefit analysis."

"Logs and similar deployment/remediation detail for application delivery to Windows 10 computers should to be improved Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options."

"Technical support is not great. If you open up a case, it may remain there for a long time."

"I'd like some more reporting so that I don't have to delve into PowerShell and I can pull more of the local device information such as memory, apps installed, etc. It would be nice to be able to see the apps that are present there but might not be managed. For example, if they installed 7Zip, it could report that back via an installed program or feature to see what was currently installed."

"However, due to access limitations, we are unable to deploy certain security features on end-user devices."

"We would like to see the ability to use multiple personas on a device, similar to Samsung Knox, included in future updates."

"The solution could improve its flexibility."

"Microsoft support was not very responsive, and it took approximately one and a half months to get on a call to clear what the problem was."

More Microsoft Intune cons

"The scalability is great for small or medium-sized businesses. However, it may not scale well for enterprise-level entities."

"The solution may not scale well for enterprises."

"They could improve the reporting."

"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."

"When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work."

"There is room for improvement in the pricing policy. The price point is pretty aggressive."

"The solution should add more options and tools for shortcuts, administration, etc."

"The solution should be able to make an inventory of computers automatically."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me."

"The phone's a little tricky to work with due to the small screen."

"Splashtop Remote Support needs to improve customization."

"The integration features could be better."

Pricing and Cost Advice

"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."

"It comes with the E5 plan. We bought the E5 plan from Microsoft."

"Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive."

"It's bundled with Business Premium and an E3 license, which is beneficial. If you have to pay extra, it's pricey, but with the bundled package, it's acceptable. They recently increased the Business Premium pricing, which we don't appreciate. The price increase and yearly commitment are causing some problems for us."

"This cost is approximately $30 USD per user per month."

"We don't pay for Intune because it is bundled with the premium subscription to Office 365. It includes Intune and Defender. I don't have to buy two extra products to manage my enterprise."

"Cost is not my department, but the product is included in the E5 license that we already pay for every user, so no additional cost is incurred."

"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."

More Microsoft Intune pricing and cost advice

"The licensing costs are about $100 per user."

"The licensing fees are less than $400 per year."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

University

11%

Comms Service Provider

10%

Transportation Company

Construction Company

Retailer

Financial Services Firm

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	185

No data available

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What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

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What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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What advice do you have for others considering Splashtop Remote Support?

I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...

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Product Reports

Buyer's Guide

Microsoft Intune

June 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

June 2026

Download Parallels Access product report

Buyer's Guide

Remote Access

June 2026

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Parallels Access is a fast and reliable remote access software, enabling users to connect to computers from anywhere. It streamlines operations by allowing access to applications, files, and multiple computers seamlessly.

Parallels Access provides a stable, user-friendly platform with superior desktop and mobile capabilities. Designed for both small and large businesses, it emphasizes ease of use and secure remote access, enhancing user independence, particularly for those with physical limitations. However, it faces challenges including scalability issues for enterprises and aggressive pricing. Reporting and compatibility particularly with Linux and Unix servers need enhancement, alongside integration issues like the copy-and-paste function between iPads and computers.

What are the key features of Parallels Access?

Remote Deployment: Facilitates easy setup for businesses.
Scalability: Supports small to large business needs.
User Independence: Assists users with physical limitations through enhanced control.
Mobile Publishing: Offers superior capabilities for mobile users.
Secure Platform: Ensures high-level security for remote operations.

What benefits should users look for in reviews?

Operational Efficiency: Offers flexibility by controlling computers via iPads.
Centralized Management: Saves hardware resources.
Application Publishing: Allows independent application deployment.
Use Case Flexibility: Supports CAD and ERP applications.

Entities integrate Parallels Access into their services for remote application access, focusing on efficiency through centralized management. It supports industries such as engineering and education with Virtual Desktop Infrastructure solutions, enabling flexibility and enhancing operational efficiency. Companies work alongside system integrators and channel partners to tailor offerings to customer needs.

Parallels

Splashtop Remote Support is a cost-effective remote management platform offering features such as multi-session capabilities, secure file transfers, and mobile device support, enhancing remote assistance for small to medium businesses.

Splashtop Remote Support provides a versatile solution for remote assistance, equipped with tools like remote rebooting into safe mode, multi-session handling, and strong security measures, including multi-factor authentication. Its intuitive interface ensures ease of use, while features like HD resolution and chat functionality enable effective communication and management across devices. However, users find the pricing and package options somewhat confusing and have suggested improvements in integration, customization, and remote access security.

What are the key features of Splashtop Remote Support?

Cost-effectiveness: Offers competitive pricing with extensive features.
Multi-session capabilities: Enables simultaneous control of multiple sessions.
Remote rebooting: Allows rebooting into safe mode remotely.
File transfers: Facilitates efficient and secure file transfers.
Mobile device compatibility: Supports remote management from smartphones and tablets.
SOS Support: Provides quick assistance for emergencies.
Secure management: Features multi-factor authentication for enhanced security.
Chat functionality: Enables seamless communication between users.
Controlled access: Provides remote access without requiring client-side permissions.

What benefits should users look for in reviews?

Flexibility: Supports remote work for businesses and external clients.
Ease of use: Intuitive design simplifies remote management.
Integration compatibility: Works with ticketing systems for efficient issue management.
Enhanced security: Strong authentication methods safeguard data.

Splashtop Remote Support is deployed mainly for remote assistance of small to medium businesses in the United States. It seamlessly integrates with ticketing systems, aiding teams ranging from executives to shop floor personnel. By facilitating remote server management and support for home-working staff, it streamlines operations and client interactions.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Gilt Groupe K.K.

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

Parallels Access vs. Splashtop Remote Support

June 2026

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Find out what your peers are saying about Parallels Access vs. Splashtop Remote Support and other solutions. Updated: June 2026.

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