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Cisco TelePresence vs Webex comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco TelePresence
Ranking in Virtual Meetings
9th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Webex
Ranking in Virtual Meetings
4th
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
128
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Virtual Meetings category, the mindshare of Cisco TelePresence is 2.9%, down from 3.0% compared to the previous year. The mindshare of Webex is 5.0%, down from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Webex5.0%
Cisco TelePresence2.9%
Other92.1%
Virtual Meetings
 

Featured Reviews

OSCAR DE LA PENA - PeerSpot reviewer
Senior Solution Architect at Ricoh España, S.L.U.
One-click meeting access and seamless integration enhance video conferencing experience
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.
DO
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
Virtual training has supported collaborative learning and now needs a simpler and clearer interface
Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users understand what each button does. If specific features are not needed, they should not distract you, and some features should appear as sliding elements for ease of access. Additionally, connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If at any point we require any support or our team requires any support, we just call into the Cisco support with their call-in number and they are very good."
"We have a dual screen option to enable video and content sharing."
"PresenterTrack cameras improve the meeting experience."
"The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during meetings."
"Telepresence's most valuable feature is keeping highly paid employees, such as executives, on the ground instead of wasting time flying around the world. So if you have the right telepresence plan and form, it's not just the video cameras and the systems behind them, it's the way you lay out your meeting room.You can have multiple offices interconnecting in a single meeting, and it looks like everybody's in the same big conference room together because the telepresence yields such a fantastic amount of clarity."
"Superior video and audio experience."
"The configuration is a valuable."
"The SpeakerTrack feature is the most valuable feature."
"Webex is a thin client and we like the interface. It is easy to use."
"I like how Webex lets you zoom in and out on the presenter's screen. It's silly, but all the solutions have the same features, and I think WebEx is the only one that allows zoom."
"The most noteworthy aspect of Webex is its quality, which I found satisfactory without any notable issues."
"The most valuable feature is the ease of use."
"The product improves team collaboration in our company since it integrates with Microsoft Teams or other vendors."
"Webex is more similar to Zoom, but I feel it has some extra features, offering a good user experience for those who use Slack."
"The chat and meeting scheduling features in Webex are most valuable for our team's productivity."
"Webex is easy to use, even for people who are just learning it, and they can join meetings or share content with the click of a link."
 

Cons

"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"Cisco TelePresence license is expensive and should be reduced."
"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."
"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."
"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."
"The tool is expensive."
"Cisco TelePresence could improve its integration capabilities."
"The calling features can be improved."
"When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with."
"The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging."
"It should be more integrated with third-party vendors."
"Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated."
"Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why."
"Webex is not as stable, especially when compared to Microsoft Teams. Webex can have a lot of glitches, and does not run as smoothly as Teams."
"The accessibility of the share screen option provided by the product is an area of concern where improvements are required."
"To co-facilitate and have all the features, e.g., mute or unmute learners, assign permissions, etc. seems to be difficult."
 

Pricing and Cost Advice

"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."
"I will rate the tool's pricing an eight out of ten."
"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."
"The pricing is expensive, therefore I rate it an eight out of ten."
"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."
"You need to make yearly payments towards the licensing charges of the product. You need to opt for a subscription-based licensing model for your organization. The product is a bit expensive."
"The price should be improved significantly."
"We paid for our Webex license as a bundle."
"The pricing of this solution is fine and I am satisfied with it."
"The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users."
"Webex is very expensive."
"I use the free version, not the enterprise version. The only compelling reason to go for paid WebEx pay is if you're hosting large meetings."
"I believe the license to be monthly."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Performing Arts
11%
Manufacturing Company
10%
Construction Company
9%
Financial Services Firm
16%
Outsourcing Company
14%
Construction Company
12%
Marketing Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise25
Large Enterprise69
 

Questions from the Community

What needs improvement with Cisco TelePresence?
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This...
What advice do you have for others considering Cisco TelePresence?
Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities. Security i...
What is your primary use case for Cisco TelePresence?
My primary use case for Cisco TelePresence ( /products/cisco-telepresence-reviews ) is providing video conferencing solutions for internal and external users, especially for enterprises. I am a par...
What is your experience regarding pricing and costs for Webex?
From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...
What needs improvement with Webex?
Webex is top-notch at this point in time. The only improvement I see is related to RAM and CPU usage, as older systems with 4GB RAM or i3 processors might slow down the application. I do not have a...
What is your primary use case for Webex?
Webex is primarily used for customer meetings, collaboration with team members, presenting to customers, and virtual calls with customers. In my daily work, I get on the meeting and take the discus...
 

Also Known As

TelePresence
Cisco Spark
 

Overview

 

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about Cisco TelePresence vs. Webex and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.