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Microsoft Teams vs Webex comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
Microsoft Teams boosts communication and productivity with real-time collaboration and virtual meeting convenience, despite varying ROI experiences.
Sentiment score
3.9
Despite no formal ROI studies, Webex is valued for enhancing meetings, security, saving time, and overall convenience.
I have seen a return on investment from using Microsoft Teams.
Technical Lead at a tech services company with 501-1,000 employees
I have seen a return on investment with Microsoft Teams, as it definitely increases productivity and saves time.
Sr. Quality Analyst at Appinventiv
When I switched to Microsoft Teams, it became faster for everyone in my organization, helping improve the quality of delivery, save time, and reduce costs, making my organization more competitive in the market.
QA Lead at a manufacturing company with 10,001+ employees
We chose Webex for its security.
CTO at Trust-IT Solutions
 

Customer Service

Sentiment score
6.4
Microsoft Teams' support is responsive but inconsistent, with satisfaction divided and premium tiers offering more reliable help.
Sentiment score
6.2
Webex customer service is praised for efficiency and helpfulness, though some prefer competitors for faster responses and detailed support.
Microsoft Teams is one hundred percent stable.
QA Lead at a manufacturing company with 10,001+ employees
Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.
CEO at Planfirma Technologies Private Limited
We have cases where it took more than six months to resolve very basic issues.
IT Project Manager at UkrSibbank
The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.
Program Manager at a healthcare company with 5,001-10,000 employees
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
System Egineer at Degroof-Petercam
 

Scalability Issues

Sentiment score
7.8
Microsoft Teams efficiently scales to support diverse user volumes, providing seamless performance for both small and large organizations.
Sentiment score
6.9
Webex is highly scalable for any organization size, supporting seamless performance and easy expansion across various industries.
We have around thousands of employees in my project using it simultaneously and it is working smoothly.
Technical Lead at a tech services company with 501-1,000 employees
Microsoft Teams is a scalable solution.
Master in Cyber Security at Ganpat University
Microsoft Teams can be scalable for more than 1,000 people, and I have seen video conferences with 5,000 participants, so the scale is incredible.
Senior Software Engineer at Endava
Webex can handle any organization's growth and increased users.
Product Specialist at Frontier Business Systems
Webex is very scalable, and I do not think that our organization has ever reached its limit.
CTO at Trust-IT Solutions
I believe Webex should be performing fine scalability-wise since when we called, we should have been more than 20 in the call together.
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
 

Stability Issues

Sentiment score
7.5
Microsoft Teams is reliable and stable, scoring 8-10, with minor infrequent issues like connectivity or call drops.
Sentiment score
7.5
Webex is generally stable and reliable, with occasional glitches and updates, rated highly by most users for communication.
I appreciate the ability of Microsoft Teams to control the quality of the call.
IT Project Manager at UkrSibbank
The kind of issue is that it always asks for the password, and I think for Citrix or for a shared platform, it is not really easy to manage, and it is not stable.
IT Director at ATOS
In my experience, Microsoft Teams is stable.
System Administrator at Interswitch
I would rate its stability as ten.
CTO at Trust-IT Solutions
 

Room For Improvement

Microsoft Teams needs performance, integration, and UI improvements to address memory issues, stability, AI limitations, and user experience challenges.
Webex needs a user-friendly interface, better integrations, efficient features, and competitive pricing to satisfy various organizational needs.
AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support.
CEO at Planfirma Technologies Private Limited
The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations.
Microsoft Practice Lead at a tech services company with 11-50 employees
Microsoft could take into consideration specific use cases with some restrictions, such as improving the compatibility between cloud and non-cloud setup.
System Egineer at Degroof-Petercam
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
CTO at Trust-IT Solutions
Connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
Continued enhancement to the mobile experience would be valuable for users who frequently work while traveling or away from their desk.
Senior Lead DevOps Engineer at Kyndryl
 

Setup Cost

Microsoft Teams enterprise pricing varies, bundled in Microsoft 365 packages, with additional costs for advanced features or regional arrangements.
Webex's pricing is high, with limited free features, and demands competitive rates for smaller businesses, despite bundling benefits.
Microsoft Teams is economical when purchased as part of an Office 365 bundle.
CEO at Planfirma Technologies Private Limited
Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.
Microsoft Practice Lead at a tech services company with 11-50 employees
Regarding the license, the Microsoft 365 license I am taking is quite expensive, and every year it goes higher.
IT Manager at R K Khanna and Associates
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
Program Manager at a healthcare company with 5,001-10,000 employees
Since Webex is offered as a cloud-based service, deployment and onboarding were relatively straightforward compared to solutions that require significant on-premises infrastructure.
Senior Lead DevOps Engineer at Kyndryl
Webex is expensive.
CTO at Trust-IT Solutions
 

Valuable Features

Microsoft Teams enhances productivity with AI call summaries, integration with Microsoft 365, and robust collaboration features like video conferencing.
Webex excels in collaboration with messaging, meetings, calling, file sharing, AI features, security, and user-friendly integration.
Teams offers the ability to record sessions and store them in OneDrive, which provides 1 terabyte of space.
CEO at Planfirma Technologies Private Limited
The biggest advantage of Microsoft Teams is that it is a combined package where I can do chat, video conferencing, work on spreadsheets, documents, and other things with many people sitting at my desk, which makes work easy, especially with clients who are in remote locations, so it saves a lot of time.
IT Manager at R K Khanna and Associates
The biggest benefit from Microsoft Teams is its simplicity to use the tools and the facility to search on the conversation or on the transcript solution.
Manager at NetEase
It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible.
Senior Consultant at a consultancy with 10,001+ employees
The third feature is the AI-powered intelligence that notes down minutes of the meeting, allowing us to concentrate on the content rather than jotting down points.
Product Specialist at Frontier Business Systems
Webex takes a strong approach to AI governance and security, which is particularly important in enterprise environments where sensitive and business information is discussed and shared.
Senior Lead DevOps Engineer at Kyndryl
 

Categories and Ranking

Microsoft Teams
Ranking in Virtual Meetings
3rd
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
181
Ranking in other categories
Enterprise Social Software (2nd)
Webex
Ranking in Virtual Meetings
4th
Average Rating
8.0
Reviews Sentiment
5.3
Number of Reviews
131
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Virtual Meetings category, the mindshare of Microsoft Teams is 3.8%, up from 3.1% compared to the previous year. The mindshare of Webex is 5.0%, down from 11.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Microsoft Teams3.8%
Webex5.0%
Other91.2%
Virtual Meetings
 

Featured Reviews

Ayush Saxena - PeerSpot reviewer
Engineer at a comms service provider with 10,001+ employees
Collaboration has transformed daily work and supports seamless global voice communication
Microsoft Teams could be improved, especially regarding contact center solutions which have a growing need for omnichannel capabilities, integrating with external platforms such as social media and email for a unified experience. Minor improvements might include reintroducing features such as GPU options available in classic Microsoft Teams to address issues in modern Microsoft Teams related to video meetings and content sharing. Furthermore, essential information such as who started or ended recordings should be more accessible in the Microsoft Teams admin center. I rate it a nine because Microsoft Teams occasionally experiences glitches in the client, leading to missing chat history or other transient issues. The performance issues with the desktop client and the support service complexities contribute to my rating being less than perfect. I have not identified any other improvements needed for Microsoft Teams.
DO
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
Virtual training has supported collaborative learning and now needs a simpler and clearer interface
Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users understand what each button does. If specific features are not needed, they should not distract you, and some features should appear as sliding elements for ease of access. Additionally, connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Outsourcing Company
12%
Construction Company
11%
Manufacturing Company
9%
Financial Services Firm
16%
Outsourcing Company
13%
Construction Company
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise77
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise25
Large Enterprise72
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Teams?
From an organizational point of view, the pricing and setup costs for Microsoft Teams are right, especially since it integrates all the new technologies coming to market, including AI and various A...
What needs improvement with Microsoft Teams?
One issue is that now it requires the presenter to initiate the meeting. Previously, anyone could quickly become a presenter, but now I have to ask or request for the presentation. This can cause p...
What is your primary use case for Microsoft Teams?
My primary use case for Microsoft Teams is day-to-day communication and collaboration with colleagues across different teams and locations. I use it for chats, virtual meetings, sharing documents a...
What is your experience regarding pricing and costs for Webex?
My experience with Webex pricing, setup, and licensing has generally been positive. Since Webex is offered as a cloud-based service, deployment and onboarding were relatively straightforward compar...
What needs improvement with Webex?
I would appreciate clearer controls for switching between shared applications during a presentation, with a more prominent indication of exactly what participants can see. I would also appreciate h...
What is your primary use case for Webex?
My main use case for Webex is for conference calls, workshops, and team meetings. I use Webex for communication and collaboration at work, valuing the ability to discuss technical topics directly w...
 

Comparisons

 

Also Known As

MS Teams
Cisco Spark
 

Overview

 

Sample Customers

Honeywll, AIRFRANCE, AccuWeather, Lilly
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about Microsoft Teams vs. Webex and other solutions. Updated: November 2026.
920,929 professionals have used our research since 2012.