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TeamViewer vs Webex comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 19, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
TeamViewer boosts productivity by reducing on-site visits, saving time and costs, despite some platform limitations and soft costs.
Sentiment score
4.3
While some users struggled with ROI, others valued Webex for meetings, security, and reduced travel, enhancing operational benefits.
It has facilitated compliance using documentation and auditing through records, recordings, and logs, and has boosted collaboration, especially with our clients and team members remotely or in the office.
Lead Software Engineer at BD
If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe.
IT Manager at SignDesk
I rate TeamViewer Business a 10 because I have used other access solutions like Help Desk, but all the features included in TeamViewer Business, along with its ergonomics and performance, are unmatched.
Senior Application Support Consultant at Talentia Software
We chose Webex for its security.
CTO at Trust-IT Solutions
 

Customer Service

Sentiment score
7.5
TeamViewer's customer service is praised for efficiency and responsiveness, although some complex issues experience delays.
Sentiment score
6.8
Cisco's customer service is praised, but technical support feedback is mixed, with users noting varied response times and effectiveness.
I would rate the customer support a ten.
Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees
Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.
IT NETWORK ENGINEER at KFUPM
You can actually use TeamViewer Business as an app on Microsoft Teams.
IT Back Office Engineer (Cloud) at Digicall Group
The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.
Program Manager at a healthcare company with 5,001-10,000 employees
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
System Egineer at Degroof-Petercam
 

Scalability Issues

Sentiment score
7.3
TeamViewer Business supports scalable remote work and deployment, though concerns exist about cost and certain feature limitations.
Sentiment score
7.1
Webex is scalable, supporting small to large teams, but some report stability issues in larger deployments.
People responsible for TeamViewer can contact TeamViewer and add more users very easily.
Support analyst at a tech vendor with 10,001+ employees
Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.
Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees
TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.
Senior Application Support Consultant at Talentia Software
Webex is very scalable, and I do not think that our organization has ever reached its limit.
CTO at Trust-IT Solutions
I believe Webex should be performing fine scalability-wise since when we called, we should have been more than 20 in the call together.
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
 

Stability Issues

Sentiment score
8.1
TeamViewer is praised for its stable performance, minimal lag, and reliable functionality, despite rare internet-related connectivity issues.
Sentiment score
7.5
Webex is generally reliable with strong stability, experiencing minor connectivity issues occasionally due to external network factors.
TeamViewer Business is very stable in my experience.
Lead Software Engineer at BD
TeamViewer Business is stable.
Senior Application Support Consultant at Talentia Software
TeamViewer Business is stable and does not crash.
IT NETWORK ENGINEER at KFUPM
I would rate its stability as ten.
CTO at Trust-IT Solutions
 

Room For Improvement

TeamViewer needs improvements in interface, security, support, compatibility, latency, pricing, and user feedback on features and licensing.
Webex requires enhancements in usability, connectivity, integration, interface design, pricing, support, scalability, and flexibility for better user experience.
TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.
Security and Support Engineer at a tech services company with 11-50 employees
It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer.
Project Manager at a media company with 501-1,000 employees
It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.
Senior Application Support Consultant at Talentia Software
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
CTO at Trust-IT Solutions
Connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
Program Manager at a healthcare company with 5,001-10,000 employees
 

Setup Cost

TeamViewer offers free and paid plans, with competitive enterprise pricing, flexible licensing, and custom plans for growing businesses.
Webex costs vary by features and user numbers, often higher than competitors unless bundled with Cisco infrastructure.
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
Human Resources Manager at TP
Compared to the features it offers, this tool is more cost-effective.
Lead Software Engineer at BD
The pricing of the initial setup of TeamViewer was quite expensive.
Chief Technology Manager at Doto Services
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
Program Manager at a healthcare company with 5,001-10,000 employees
Webex is expensive.
CTO at Trust-IT Solutions
 

Valuable Features

TeamViewer enhances productivity and efficiency with secure remote access, seamless collaboration, and cross-platform compatibility, reducing business travel needs.
Webex is praised for its user-friendly interface, security, seamless integration, and versatile conferencing features meeting diverse needs.
TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.
Support analyst at a tech vendor with 10,001+ employees
TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them.
Security and Support Engineer at a tech services company with 11-50 employees
TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.
IT Manager at SignDesk
It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible.
Senior Consultant at a consultancy with 10,001+ employees
The number one reason we chose Webex was the security features.
CTO at Trust-IT Solutions
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
Program Manager at a healthcare company with 5,001-10,000 employees
 

Categories and Ranking

TeamViewer
Ranking in Virtual Meetings
3rd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
103
Ranking in other categories
Remote Access (1st), Remote Monitoring and Management (RMM) (3rd)
Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Reviews Sentiment
5.3
Number of Reviews
128
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Virtual Meetings category, the mindshare of TeamViewer is 3.8%, down from 6.8% compared to the previous year. The mindshare of Webex is 6.5%, down from 17.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Webex6.5%
TeamViewer Business3.8%
Other89.7%
Virtual Meetings
 

Featured Reviews

Begaya Morris - PeerSpot reviewer
Lead Software Engineer at BD
Reliable remote access has improved secure collaboration and streamlined daily approvals
The best features TeamViewer Business offers in my opinion are collaboration, templates, a high level of security, and session recording. Collaboration allows me to collaborate remotely with my team members. Besides reconnecting automatically, it provides a high level of security, protecting from cyber attacks and aids in providing assurance in regulated environments through two-factor authentication and end-to-end encryption features. It also allows recording live sessions, which can be replayed as needed for future reference. TeamViewer Business has positively impacted my organization as collaboration has enhanced, especially remote collaboration by 60 to 70 percent. I have been able to collaborate with clients and other team members seamlessly. Enhanced workflow efficiency includes faster approvals and a lowered risk of data loss, misuse, and leak through robust features like two-factor authentication and end-to-end encryption. It also facilitates compliance using documentation and auditing through recordings and logs.
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Collaborating in hybrid incident calls has become faster while the meeting interface still needs fixes
The best features are the ability to schedule meetings and launch ad hoc meetings. Additionally, we can create breakout rooms within the meeting itself, which is another excellent feature. Whenever we have production issues, many teams join a single Webex call. Sometimes we need to group together as separate smaller groups and work in parallel to identify the production issues. In those cases, we create Webex breakout rooms and each member joins the corresponding breakout session to progress on their task. Webex helps significantly in the hybrid environment. When we are working from home, it is very easy for us to meet with other team members and the management to get in touch and progress. Webex improves communication because even if we are working from home, we can connect with people and talk to them on a video call. It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible. Audio and video quality is excellent for Webex. It has saved considerable time in terms of incident remediation. Whenever we have issues, we jump on a call and work together in parallel. This approach saves time and improves efficiency.
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Computer Software Company
9%
Comms Service Provider
6%
Financial Services Firm
6%
Marketing Services Firm
16%
Manufacturing Company
10%
Government
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise34
Large Enterprise34
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise25
Large Enterprise62
 

Questions from the Community

Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...
What needs improvement with Webex?
Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users underst...
 

Also Known As

No data available
Cisco Spark
 

Overview

 

Sample Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about TeamViewer vs. Webex and other solutions. Updated: March 2026.
884,797 professionals have used our research since 2012.