TeamViewer vs Webex comparison

TeamViewer and Cisco are both solutions in the Virtual Meetings category. TeamViewer is ranked #2 with an average rating of 8.7, while Cisco is ranked #4 with an average rating of 7.5. TeamViewer holds a 3.7% mindshare in VM, compared to Cisco’s 5.2% mindshare. Additionally, 93% of TeamViewer users are willing to recommend the solution, compared to 87% of Cisco users who would recommend it.

TeamViewer

Read 110 TeamViewer reviews

12,955 Views
2,850 Comparison Views

93% willing to recommend

Webex

Read 130 Webex reviews

5,338 Views
4,964 Comparison Views

87% willing to recommend

TeamViewer

Webex

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Mar 19, 2026

Webex and TeamViewer Business compete in the digital communication and remote access category. Webex is stronger in comprehensive virtual meeting and collaboration tools, while TeamViewer Business excels in remote access and technical support capabilities.

Features: Webex offers seamless integration with Outlook for scheduling, screen sharing, and secure connections, making it a comprehensive tool for meetings. TeamViewer Business provides robust remote access, high-level security, and session recording capabilities, which are ideal for technical support.

Room for Improvement: Webex needs better integration with platforms and a simpler user interface to match competitors like Zoom. Performance and user experience could also be enhanced. TeamViewer Business requires improved interoperability between versions and more developed cloud features for increased flexibility.

Ease of Deployment and Customer Service: Webex offers service center support but receives mixed reviews for response times and initial setup complexity. TeamViewer Business is praised for its straightforward deployment and easy access to support, providing clear advantages for organizations seeking quick operational readiness.

Pricing and ROI: Webex's pricing is often seen as high for small to medium businesses, despite its robust security and features. TeamViewer Business offers a more affordable, scalable pricing with free versions, providing cost-effective solutions relative to its features.

To learn more, read our detailed TeamViewer vs. Webex Report (Updated: June 2026).

Buyer's Guide

TeamViewer vs. Webex

June 2026

Download the complete report

Helped 900,747 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.6

TeamViewer improves productivity and efficiency with remote access, although some users faced challenges with costs and management issues.

Sentiment score

4.4

Webex is valued for cost-effectiveness, organizational benefits, security features, and facilitating meetings, though specific ROI measurements vary.

It has facilitated compliance using documentation and auditing through records, recordings, and logs, and has boosted collaboration, especially with our clients and team members remotely or in the office.

Begaya Morris

Lead Software Engineer at BD

Previously, we took around two to three hours to troubleshoot any production issues, but now we invest only 40 to 45 minutes to troubleshoot any of the critical production issues.

Shubham-Agarwal

Manager - Projects at Cognizant

If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe.

Muralidhar K

IT Manager at SignDesk

For more quotes and insights, download the TeamViewer report

We chose Webex for its security.

David Fartouk

CTO at Trust-IT Solutions

For more quotes and insights, download the Webex report

Customer Service

Sentiment score

7.6

TeamViewer's customer service is praised for its helpfulness and efficiency, despite occasional delays in response times.

Sentiment score

6.6

Users generally praise Cisco Webex support, but some face response time and integration challenges, while internal teams often reduce direct interaction.

I would rate the customer support a ten.

Daniel Hyatt

Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees

Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.

JIMRALD ABASANTA

IT NETWORK ENGINEER at KFUPM

You can actually use TeamViewer Business as an app on Microsoft Teams.

Tebogo Leshotho

IT Back Office Engineer (Cloud) at Digicall Group

For more quotes and insights, download the TeamViewer report

The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.

Etienne Delfosse

System Egineer at Degroof-Petercam

For more quotes and insights, download the Webex report

Scalability Issues

Sentiment score

7.4

TeamViewer efficiently supports large deployments, offering effective integration and cost-effectiveness, despite some management and license challenges.

Sentiment score

7.0

Webex is scalable for various organizational sizes, supporting communications effectively with easy integration, despite some deployment challenges.

People responsible for TeamViewer can contact TeamViewer and add more users very easily.

reviewer2774268

Support analyst at a tech vendor with 10,001+ employees

Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.

Daniel Hyatt

Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees

TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.

Ihafidhou Ext

Senior Application Support Consultant at Talentia Software

For more quotes and insights, download the TeamViewer report

Webex can handle any organization's growth and increased users.

Aritro Bhattacharjee

Product Specialist at Frontier Business systems

Webex is very scalable, and I do not think that our organization has ever reached its limit.

David Fartouk

CTO at Trust-IT Solutions

I believe Webex should be performing fine scalability-wise since when we called, we should have been more than 20 in the call together.

Damilare Oloyede

Web Designer / Developer & Creative Professional at Federal University of Technology Akure

For more quotes and insights, download the Webex report

Stability Issues

Sentiment score

8.1

TeamViewer is praised for stability and reliability, with minor network-related issues often resolved via updates or improvements.

Sentiment score

7.5

Webex is stable and reliable with high ratings, despite minor connectivity issues and rare audio problems.

TeamViewer Business is very stable in my experience.

Begaya Morris

Lead Software Engineer at BD

TeamViewer Business is stable.

Ihafidhou Ext

Senior Application Support Consultant at Talentia Software

TeamViewer Business is stable and does not crash.

JIMRALD ABASANTA

IT NETWORK ENGINEER at KFUPM

For more quotes and insights, download the TeamViewer report

I would rate its stability as ten.

David Fartouk

CTO at Trust-IT Solutions

For more quotes and insights, download the Webex report

Room For Improvement

TeamViewer needs enhanced connectivity, compatibility, pricing clarity, security, administration tools, speed, stability, UI, deployment, and platform support.

Users seek Webex improvements in interface, performance, integration, cost, scalability, security, setup, file-sharing, and call quality.

TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.

Kenneth Shikongo

Security and Support Engineer at a tech services company with 11-50 employees

It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer.

reviewer2777805

Project Manager at a media company with 501-1,000 employees

It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.

Ihafidhou Ext

Senior Application Support Consultant at Talentia Software

For more quotes and insights, download the TeamViewer report

Zoom has a big advantage in simplicity, especially for the other side to connect to a session.

David Fartouk

CTO at Trust-IT Solutions

Connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.

Damilare Oloyede

Web Designer / Developer & Creative Professional at Federal University of Technology Akure

Better integration with other productivity tools and a more streamlined user experience across desktop and mobile devices in Webex would be beneficial.

reviewer2846760

full stack developer at a consultancy with 1-10 employees

For more quotes and insights, download the Webex report

Setup Cost

Enterprise users find TeamViewer flexible and cost-effective despite potential billing challenges and slightly high pricing.

Webex pricing varies widely, often seen as expensive, with costs improving on bulk purchases and advanced features included.

The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.

Arun Moolchandani

Human Resources Manager at TP

Compared to the features it offers, this tool is more cost-effective.

Begaya Morris

Lead Software Engineer at BD

The pricing of the initial setup of TeamViewer was quite expensive.

VishalRanjan

Chief Technology Manager at Doto Services

For more quotes and insights, download the TeamViewer report

The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

Webex is expensive.

David Fartouk

CTO at Trust-IT Solutions

For more quotes and insights, download the Webex report

Valuable Features

TeamViewer enhances remote collaboration with secure, user-friendly features, efficient file transfer, and cross-platform compatibility, boosting productivity and cooperation.

Webex offers high-quality sound, video, seamless integration, security, collaboration tools, AI meeting notes, and real-time translation.

TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.

reviewer2774268

Support analyst at a tech vendor with 10,001+ employees

TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them.

Kenneth Shikongo

Security and Support Engineer at a tech services company with 11-50 employees

TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.

Muralidhar K

IT Manager at SignDesk

For more quotes and insights, download the TeamViewer report

It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible.

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

The third feature is the AI-powered intelligence that notes down minutes of the meeting, allowing us to concentrate on the content rather than jotting down points.

Aritro Bhattacharjee

Product Specialist at Frontier Business systems

Screen sharing is appreciated as a feature. During discussions and demos, it makes collaboration more effective, especially when reviewing designs, websites, or project progress with clients and team members.

reviewer2846760

full stack developer at a consultancy with 1-10 employees

For more quotes and insights, download the Webex report

Categories and Ranking

TeamViewer

Ranking in Virtual Meetings

2nd

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

110

Ranking in other categories

Remote Access (1st), Remote Monitoring and Management (RMM) (3rd)

Webex

Ranking in Virtual Meetings

4th

Average Rating

8.0

Reviews Sentiment

5.6

Number of Reviews

130

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the Virtual Meetings category, the mindshare of TeamViewer is 3.7%, down from 7.2% compared to the previous year. The mindshare of Webex is 5.2%, down from 16.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
TeamViewer	3.7%
Webex	5.2%
Other	91.1%

Virtual Meetings

Featured Reviews

Shubham-Agarwal

Manager - Projects at Cognizant

Remote access has cut critical issue resolution time and supports faster production troubleshooting

Perhaps on the UI side of TeamViewer because we are connecting to different remote desktop connections or remote server connections. Whenever we are working on one of the production issues and we open multiple connections, it is very hectic or confusing to jump from one server to another server. Perhaps on the UI side, if they can improve something related to the view sessions or which session is connected to which remote server, that would be helpful. Perhaps something related to the authentication because it should have a proper authentication mechanism. Every developer should not access TeamViewer or the remote desktop by using TeamViewer. We always have a proper authentication or multifactor authentication mechanism in place, so only those on on-call support or P1 support at that time can access the remote server, but not anyone else. I chose nine out of 10 because sometimes we face the session timeout issue. Suppose during the production support, we connect to one of the remote servers, and if it is idle for approximately 10 or 15 minutes, the session timeout happens. We have to follow the same authentication mechanism to connect to the remote server again. During the session timeout, it delays our process or the troubleshooting steps, which is the reason I have given nine out of 10 instead of 10.

Read full review

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

Collaborating in hybrid incident calls has become faster while the meeting interface still needs fixes

The best features are the ability to schedule meetings and launch ad hoc meetings. Additionally, we can create breakout rooms within the meeting itself, which is another excellent feature. Whenever we have production issues, many teams join a single Webex call. Sometimes we need to group together as separate smaller groups and work in parallel to identify the production issues. In those cases, we create Webex breakout rooms and each member joins the corresponding breakout session to progress on their task. Webex helps significantly in the hybrid environment. When we are working from home, it is very easy for us to meet with other team members and the management to get in touch and progress. Webex improves communication because even if we are working from home, we can connect with people and talk to them on a video call. It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible. Audio and video quality is excellent for Webex. It has saved considerable time in terms of incident remediation. Whenever we have issues, we jump on a call and work together in parallel. This approach saves time and improves efficiency.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

See recommendations

900,747 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

12%

Construction Company

10%

Computer Software Company

Comms Service Provider

Financial Services Firm

19%

Construction Company

13%

Manufacturing Company

Marketing Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	44
Midsize Enterprise	37
Large Enterprise	39

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	26
Large Enterprise	68

Questions from the Community

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

See all answers

What is your experience regarding pricing and costs for TeamViewer?

The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.

See all answers

What needs improvement with TeamViewer?

I believe latency can be optimized, and security control sometimes goes over the top and feels excessive. Virus scanning while file sharing is not provided, which is a concern as we frequently depl...

See all answers

What is your experience regarding pricing and costs for Webex?

From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...

See all answers

What needs improvement with Webex?

Webex is top-notch at this point in time. The only improvement I see is related to RAM and CPU usage, as older systems with 4GB RAM or i3 processors might slow down the application. I do not have a...

See all answers

What is your primary use case for Webex?

Webex is primarily used for customer meetings, collaboration with team members, presenting to customers, and virtual calls with customers. In my daily work, I get on the meeting and take the discus...

See all answers

Comparisons

BeyondTrust Remote Support vs TeamViewer

Compared 6% of the time

Microsoft Remote Desktop Services vs TeamViewer

Compared 5% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs TeamViewer

Compared 4% of the time

LogMeIn Rescue vs TeamViewer

Compared 3% of the time

ISL Online vs TeamViewer

Compared 2% of the time

More TeamViewer Competitors

Zoom Workplace Business vs Webex

Compared 8% of the time

GoToMeeting vs Webex

Compared 6% of the time

GoToWebinar vs Webex

Compared 5% of the time

Microsoft Teams vs Webex

Compared 5% of the time

Skype for Business vs Webex

Compared 4% of the time

More Webex Competitors

Product Reports

Buyer's Guide

TeamViewer

May 2026

Download TeamViewer product report

Buyer's Guide

Webex

May 2026

Download Webex product report

Also Known As

TeamViewer Tensor

Cisco Spark

Overview

TeamViewer offers a license type mainly for small teams, focusing on remote connectivity solutions. It includes TeamViewer Remote and TeamViewer Tensor, catering to both small businesses and large enterprises with specialized needs.

TeamViewer Business isn't standalone but a primary license for small teams. Its remote connectivity suite includes TeamViewer Remote and TeamViewer Tensor, the latter offering enhanced features for enterprises. It enables secure, high-speed remote access, collaboration, and troubleshooting. Major users suggest aligning product descriptions and improvement in interfaces and user experiences.

What are the key features of TeamViewer?

High-speed and secure remote access: Fast connections with strong security measures.
Robust collaboration tools: Enhances team productivity remotely.
Screen sharing: Easy display sharing for presentations and meetings.
Session recording: Documentation and review of remote sessions.
Easy integration: Seamless compatibility with other platforms and tools.

What benefits do users highlight?

Improved workflow: Streamlines processes and reduces downtime.
Efficient troubleshooting: Quick resolutions to technical issues.
Compliance assurance: Meets necessary security standards and regulations.
Time and resource savings: Minimizes the need for physical presence and travel.

Organizations use TeamViewer for remote desktop connectivity to manage and solve IT issues. It allows technical support, collaboration, and training with real-time assistance and secure access. By enabling remote support for employees and customers, it ensures efficient issue resolution across industries, such as healthcare, finance, and education.

TeamViewer

Webex is a comprehensive platform for virtual meetings, supporting both internal and external communications with features like high-quality video and noise cancellation, integrated with Outlook for seamless scheduling.

Webex distinguishes itself with functionalities such as one-click meetings, file sharing, and efficient screen control. Its integration with Cisco hardware and telephony systems enhances its reliability and ease of use. While the interface could be optimized, Webex remains a dependable solution for a variety of sectors including manufacturing and telemedicine. The platform's scalability caters to diverse group sizes, facilitating everything from technical discussions to educational sessions. Despite some connectivity and navigation challenges, its security features and breakout sessions promote effective collaboration.

What are the key features of Webex?

One-click meetings: Simplifies meeting setup with easy access.
File sharing: Facilitates quick exchange of documents during calls.
Screen control: Allows seamless remote desktop management.
Noise cancellation: Reduces background interference for clearer communication.
Outlook integration: Streamlines meeting scheduling.

What benefits can users find in reviews?

High-quality audio and video: Ensures clear and reliable communication.
Security features: Offers robust protection for sensitive information.
Scalability: Adapts to varying conference sizes and business needs.
Ease of use: Intuitive navigation enhances user experience.
Integration with Cisco hardware: Optimizes performance and compatibility.

Webex is frequently deployed in industries like healthcare for telemedicine, enabling real-time patient consultations. In education sectors, it supports remote learning through video conferencing tools. Manufacturing companies utilize it for web and voice conferencing, enhancing team collaboration and communication efficiency.

Cisco

Sample Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

TeamViewer vs. Webex

June 2026

Free Report: TeamViewer vs. Webex

Find out what your peers are saying about TeamViewer vs. Webex and other solutions. Updated: June 2026.

DOWNLOAD NOW

900,747 professionals have used our research since 2012.

See our TeamViewer vs. Webex report.

See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.