

Webex and TeamViewer Business compete in the digital communication and remote access category. Webex is stronger in comprehensive virtual meeting and collaboration tools, while TeamViewer Business excels in remote access and technical support capabilities.
Features: Webex offers seamless integration with Outlook for scheduling, screen sharing, and secure connections, making it a comprehensive tool for meetings. TeamViewer Business provides robust remote access, high-level security, and session recording capabilities, which are ideal for technical support.
Room for Improvement: Webex needs better integration with platforms and a simpler user interface to match competitors like Zoom. Performance and user experience could also be enhanced. TeamViewer Business requires improved interoperability between versions and more developed cloud features for increased flexibility.
Ease of Deployment and Customer Service: Webex offers service center support but receives mixed reviews for response times and initial setup complexity. TeamViewer Business is praised for its straightforward deployment and easy access to support, providing clear advantages for organizations seeking quick operational readiness.
Pricing and ROI: Webex's pricing is often seen as high for small to medium businesses, despite its robust security and features. TeamViewer Business offers a more affordable, scalable pricing with free versions, providing cost-effective solutions relative to its features.
It has facilitated compliance using documentation and auditing through records, recordings, and logs, and has boosted collaboration, especially with our clients and team members remotely or in the office.
If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe.
I rate TeamViewer Business a 10 because I have used other access solutions like Help Desk, but all the features included in TeamViewer Business, along with its ergonomics and performance, are unmatched.
We chose Webex for its security.
I would rate the customer support a ten.
Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.
You can actually use TeamViewer Business as an app on Microsoft Teams.
The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
People responsible for TeamViewer can contact TeamViewer and add more users very easily.
Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.
TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
I believe Webex should be performing fine scalability-wise since when we called, we should have been more than 20 in the call together.
TeamViewer Business is very stable in my experience.
TeamViewer Business is stable.
TeamViewer Business is stable and does not crash.
I would rate its stability as ten.
TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.
It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer.
It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
Connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
Compared to the features it offers, this tool is more cost-effective.
The pricing of the initial setup of TeamViewer was quite expensive.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
Webex is expensive.
TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.
TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them.
TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.
It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible.
The number one reason we chose Webex was the security features.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
| Product | Mindshare (%) |
|---|---|
| Webex | 6.5% |
| TeamViewer Business | 3.8% |
| Other | 89.7% |


| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 34 |
| Large Enterprise | 34 |
| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 25 |
| Large Enterprise | 62 |
TeamViewer offers a license type mainly for small teams, focusing on remote connectivity solutions. It includes TeamViewer Remote and TeamViewer Tensor, catering to both small businesses and large enterprises with specialized needs.
TeamViewer Business isn't standalone but a primary license for small teams. Its remote connectivity suite includes TeamViewer Remote and TeamViewer Tensor, the latter offering enhanced features for enterprises. It enables secure, high-speed remote access, collaboration, and troubleshooting. Major users suggest aligning product descriptions and improvement in interfaces and user experiences.
What are the key features of TeamViewer?Organizations use TeamViewer for remote desktop connectivity to manage and solve IT issues. It allows technical support, collaboration, and training with real-time assistance and secure access. By enabling remote support for employees and customers, it ensures efficient issue resolution across industries, such as healthcare, finance, and education.
Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.
Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.
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