TeamViewer vs Webex comparison

TeamViewer and Cisco are both solutions in the Virtual Meetings category. TeamViewer is ranked #7 with an average rating of 8.3, while Cisco is ranked #2 with an average rating of 7.9. TeamViewer holds a 7.1% mindshare in VM, compared to Cisco’s 17.1% mindshare. Additionally, 91% of TeamViewer users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it.

TeamViewer

Read 87 TeamViewer reviews

720 Views
629 Comparison Views

91% willing to recommend

Webex

Read 124 Webex reviews

2,500 Views
1,358 Comparison Views

86% willing to recommend

TeamViewer

Webex

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Feb 3, 2025

Webex and TeamViewer compete in the conferencing and remote access software category. Webex holds an advantage with its robust conferencing features, whereas TeamViewer excels in remote access capabilities.

Features: Webex outshines with its comprehensive conference hosting capabilities, supporting interactive participation and advanced scheduling features like Outlook integration. Emphasizing security and bandwidth management, it is well-suited for presentations and webinars. TeamViewer's strengths lie in its remote access functionality, providing seamless machine control and file transfer, making it ideal for tech support and remote assistance.

Room for Improvement: Webex faces challenges with large-scale meetings, limiting support to 1000 participants, and experiences connectivity issues. Users also report problems with integration with other Cisco products and a cumbersome interface. TeamViewer struggles with operational reliability across different versions and devices, and it has user management complexities, particularly when handling multiple sessions with seamless integration on macOS and Linux systems.

Ease of Deployment and Customer Service: Webex deploys across various cloud platforms, though some users encounter deployment challenges. Customer support receives mixed reviews; some find it effective, others less responsive in addressing technical issues. TeamViewer focuses on on-premises deployment, offering straightforward setup tailored to user needs. Its technical support is generally well-rated, providing swift and effective service.

Pricing and ROI: Webex's pricing is perceived as high compared to competitors like Microsoft Teams and Zoom, though it offers a solid ROI due to its range of functionalities. TeamViewer offers a free version for basic needs, although its full-feature licenses are seen as pricey. Nonetheless, the ROI is favorable for businesses requiring robust remote support and control solutions, making it cost-effective.

To learn more, read our detailed TeamViewer vs. Webex Report (Updated: April 2025).

Buyer's Guide

TeamViewer vs. Webex

April 2025

Download the complete report

Helped 851,604 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

TeamViewer

Ranking in Virtual Meetings

7th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Remote Access (4th)

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

124

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of TeamViewer is 7.1%, down from 7.8% compared to the previous year. The mindshare of Webex is 17.1%, up from 15.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Sanjay Patankar

General Manager at Godrej & Boyce Mfg. Co. Ltd.

Easy to install and has lots of resources but need to improve performance

It's a remote access solution. We use it for conferences, meetings, and communication. It works just like other communications tools. It also integrates well with Office 365 and Outlook, et cetera. The performance is good. It's got a lot of resources for users. The product is easy to install.…

Read full review

AlexandruCioruta

Senior manager at Ernst & Young

Used to conduct online third-party client meetings or third-party vendor meetings

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most important feature of TeamViewer is its ease of use."

"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."

"I have been satisfied with TeamViewer overall."

"I find the mouse control and the ability to click for them very effective. I can move the mouse and click on buttons as if sitting at their computer. These are the basic features I use most often in the solution. There are tricker features that I don't use much because I don't need them frequently. Overall, it's a great tool for helping others with their computer issues without traveling to their location or another building."

"I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."

"The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things."

"The most valuable feature of TeamViewer is its ease of use."

"TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."

More TeamViewer pros

"The video quality is good."

"Webex has enhanced the remote team collaboration process regarding time management and cost savings."

"The solution has been very stable."

"Once it's running, it's okay."

"Stable and scalable solution for video conferencing, virtual meetings, and collaboration, with top-notch technical support."

"WebEx provides the option to record the chat or delete it. You can also dial into the video on your mobile to communicate with the engineer or whoever. One aspect we like most is that the audio is clear. That is one of the most valuable features of WebEx."

"Webex has one-click calling, which makes things easier. You click, and it automatically dials in to the meetings without pressing additional buttons. It's easy for people who aren't on WebEx. That was helpful."

"The product's initial setup phase is very straightforward."

More Webex pros

Cons

"I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone."

"Some of the additional features, like the meeting stuff, is making it too cluttered."

"The security could improve in TeamViewer."

"The performance could always be better."

"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."

"If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting."

"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."

"The installation and the update agent could improve."

More TeamViewer cons

"There could be a feature available to record the meetings."

"The solution could improve by having cross-platform compatibility. For example, if you wanted to have a call with someone with Microsoft Teams you could do it with Webex. Not everyone wants to use the same virtual meeting application."

"The performance is not always good and could be improved."

"The solution must provide a plan to extend the subscription by three months."

"They should work to make it simpler."

"The accessibility of the share screen option provided by the product is an area of concern where improvements are required."

"The solution is heavy and slow."

"I would like to see the addition of new features that will add value to the product."

More Webex cons

Pricing and Cost Advice

"The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper."

"We are using the free version of TeamViewer."

"TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it."

"TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host."

"We are using the free version of TeamViewer."

"We're using the free version. We do not pay any licensing fees."

"The cost is in the thousands of dollars per year."

"We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license."

More TeamViewer pricing and cost advice

"There is a need to pay the licensing charges to use Webex Enterprise Edition."

"I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price."

"You need to make yearly payments towards the licensing charges of the product. You need to opt for a subscription-based licensing model for your organization. The product is a bit expensive."

"The price of Webex is in the middle range compared to the market."

"We paid for our Webex license as a bundle."

"Webex is a cheaply priced tool."

"The charges attached to the subscriptions of the product are okay. There are no extra charges to be paid in addition to the standard licensing fees."

"The price should be improved significantly."

More Webex pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

See recommendations

851,604 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

Financial Services Firm

University

Educational Organization

51%

Computer Software Company

11%

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

See all answers

What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

See all answers

What is your experience regarding pricing and costs for TeamViewer?

The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not just for telemedicine.

See all answers

What needs improvement with Webex?

Usability needs improvement. Webex is more complex compared to Zoom ( /products/zoom-reviews ). Zoom ( /products/zoom-reviews ) has a big advantage in simplicity, especially for the other side to c...

See all answers

Comparisons

TeamViewer Tensor vs TeamViewer

Compared 43% of the time

Microsoft Remote Desktop Services vs TeamViewer

Compared 10% of the time

ISL Online vs TeamViewer

Compared 5% of the time

Microsoft Intune vs TeamViewer

Compared 5% of the time

Parsec vs TeamViewer

Compared 2% of the time

More TeamViewer Competitors

Skype for Business vs Webex

Compared 32% of the time

Zoom vs Webex

Compared 17% of the time

Cisco Meeting Server vs Webex

Compared 17% of the time

Adobe Connect vs Webex

Compared 12% of the time

Cisco TelePresence vs Webex

Compared 4% of the time

More Webex Competitors

Product Reports

Buyer's Guide

TeamViewer

April 2025

Download TeamViewer product report

Buyer's Guide

Webex

April 2025

Download Webex product report

Also Known As

No data available

Cisco Spark

Overview

TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.

TeamViewer Features

TeamViewer has many valuable key features. Some of the most useful ones include:

Remote control: TeamViewer enables users to control a remote computer as if they were physically sitting in front of it.

File transfers: Users can transfer files between computers in real-time.

Video conferencing: The solution supports high-quality video and audio conferencing for virtual meetings.

Cross-platform compatibility: TeamViewer works on a variety of operating systems including Windows, Mac, Linux, iOS, and Android.

Advanced security: The solution uses encrypted data channels to protect the privacy and security of user data.

Simple setup: TeamViewer does not require any complex setup, making it easy for users to start using the software immediately with little to no training needed.

Multi-language support: Because it supports multiple languages, the solution is easily accessible to a global user base.

Customizable: TeamViewer offers various customization options to meet specific user requirements.

TeamViewer Benefits

There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:

Increased productivity: By allowing users to work from anywhere and at any time, the solution enables remote work and collaboration, thereby increasing productivity levels.

Cost-effective: The TeamViewer solution is cost-effective and offers more remote support and access compared to other traditional methods.

User data protection: TeamViewer provides secure data transfer and encrypted communication channels to protect user data.

Improved customer service: The solution allows for fast and efficient remote support, improving customer satisfaction.

Easy accessibility: TeamViewer makes it easy for users to access their work or personal computers from anywhere, at any time.

Available to a wide range of users: Because it offers cross-platform compatibility and works on multiple operating systems, TeamViewer is accessible to a wide range of users.

User-friendly interface: TeamViewer’s user-friendly interface is easy to navigate, even for those with limited technical expertise.

Scalability: The TeamViewer solution can be used by both individuals and businesses of all sizes, making it a scalable solution for different needs.

Reviews from Real Users

TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.

Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”

“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.

Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."

TeamViewer

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Sample Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

TeamViewer vs. Webex

April 2025

Free Report: TeamViewer vs. Webex

Find out what your peers are saying about TeamViewer vs. Webex and other solutions. Updated: April 2025.

DOWNLOAD NOW

851,604 professionals have used our research since 2012.

See our TeamViewer vs. Webex report.

See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.