GoToWebinar vs Webex comparison

GoTo and Cisco are both solutions in the Virtual Meetings category. GoTo is ranked #24, while Cisco is ranked #2 with an average rating of 8.0. GoTo holds a 2.0% mindshare in VM, compared to Cisco’s 18.4% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it.

GoToWebinar

Read 8 GoToWebinar reviews

253 Views
165 Comparison Views

100% willing to recommend

Webex

Read 124 Webex reviews

3,208 Views
1,404 Comparison Views

86% willing to recommend

GoToWebinar

Webex

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Webex and GoToWebinar are competing products in the virtual meetings and webinars category. Webex leads in pricing and customer service support, while GoToWebinar is favored for its comprehensive features.

Features: Webex integrates seamlessly with third-party apps, offers advanced security protocols, and provides customization capabilities, appealing to businesses with specific needs. GoToWebinar stands out for extensive webinar-specific tools like automated email reminders, detailed analytics, and custom branding options, better catering to large, structured virtual events.

Room for Improvement: Webex could enhance its webinar features and integration capabilities further to match GoToWebinar. It might also improve its advanced analytics and expand branding options. GoToWebinar could benefit from simplifying its integration with other apps, improving mobile experience, and enhancing affordability.

Ease of Deployment and Customer Service: Webex provides a simplified deployment process with comprehensive onboarding resources and 24/7 customer service. GoToWebinar, though slightly more complex to deploy, offers extensive documentation and strong support, typically available during business hours.

Pricing and ROI: Webex offers cost-effective plans favorable for organizations with budget constraints, ensuring high ROI through affordable pricing and robust support. GoToWebinar, despite higher pricing, compensates with specialized features that provide significant value, offering solid ROI for businesses requiring advanced capabilities.

To learn more, read our detailed GoToWebinar vs. Webex Report (Updated: March 2025).

Buyer's Guide

GoToWebinar vs. Webex

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

GoToWebinar

Ranking in Virtual Meetings

24th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

124

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of GoToWebinar is 2.0%, up from 1.9% compared to the previous year. The mindshare of Webex is 18.4%, up from 15.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

RITA Conroy-Martin

Director of Marketing at a manufacturing company with 51-200 employees

Video library is a great tool and it enables good customization; feels a little antiquated and rusty

I like that recordings are available immediately, it's a great feature. I also appreciate being able to use the video library as a tool, and the integration of an API with other systems we have. We were able to build our own customer portal and then integrate into GoToWebinar with a seamless interface. People thought they were on our platform, but they were using GoToWebinar. Those are unique features that seemed to be very easy for our development team to integrate. I like that aspect of it. It also provides good visibility if somebody had seen a webinar that was useful. It's very easy to push them out. Registration is an easy process as is customization on the back end. We very rarely had technical issues running the webinars so it's a pretty robust platform overall.

Read full review

AlexandruCioruta

Senior manager at Ernst & Young

Used to conduct online third-party client meetings or third-party vendor meetings

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The interface is browser-based and simple, which is an advantage over other solutions."

"I can extract the activity and the attendance reports, along with every single question that was asked during the webinar, which is a feature that we highly value."

"This solution is very reliable. It is easy to switch between audio and microphone when using headphones."

"All of their features are good. They are more or less equivalent to the competition. There's less disturbance, less jitter, the voice is always good even at a low bandwidth."

"We were able to build our own customer portal and integrate into GoToWebinar with a seamless interface."

"Easy to use virtual meeting solution. Installation was straightforward without the need for a technical team."

"The most valuable features of the solution are communication, screen sharing, and collaboration."

"Webex is a collaboration tool that helps you with remote support and collaboration."

"We use Webex for virtual meetings."

"It is a scalable solution."

"The most noteworthy aspect of Webex is its quality, which I found satisfactory without any notable issues."

"Screen share is the most valuable feature."

"We can do the global meeting with this solution."

More Webex pros

Cons

"The platform feels old and a little rusty, more could be invested into the look and feel of it."

"The sharing of cameras is limited to meeting organizers."

"The chat window and using polls is easier in Zoom than compared to GoToWebinar. Make it simpler and easier to publish polls on the fly would improve the solution."

"GoToWebinar would be improved with the inclusion of support for video endpoints."

"Some of my friends also use GoToWebinar to collect clients for affiliate marketing. In those cases, they found some features were missing with respect to some of the competition. And the worst part is the price."

"There could be more some AI-related features."

"It would be better if it were more secure. I do expect Webex to keep up with hackers and their latest techniques."

"The solution could improve by having cross-platform compatibility. For example, if you wanted to have a call with someone with Microsoft Teams you could do it with Webex. Not everyone wants to use the same virtual meeting application."

"The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there."

"I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office."

"Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively."

"We switched from Webex to Teams because there was a lag in the WebEx experience and also a lack of integration. Easy integration with a free email account like Microsoft or Google would be helpful."

"I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything."

More Webex cons

Pricing and Cost Advice

"This is a free solution."

"It is a monthly subscription and the price is quite expensive if you're not paying annually."

"There is a need to pay the licensing charges to use Webex Enterprise Edition."

"The tool is expensive."

"This is an expensive product compared to Teams and it should be cheaper."

"I use the free version, not the enterprise version. The only compelling reason to go for paid WebEx pay is if you're hosting large meetings."

"The cost is pretty high compared to the competitors."

"Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."

"You can opt for yearly licensing with Webex."

"I have recently switched to a different solution. WebEx is more costly. There are equivalent solutions at a lower cost."

More Webex pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Educational Organization

81%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.

See all answers

What needs improvement with Webex?

The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.

See all answers

Comparisons

Microsoft Teams vs GoToWebinar

Compared 53% of the time

More GoToWebinar Competitors

Skype for Business vs Webex

Compared 32% of the time

Zoom vs Webex

Compared 17% of the time

Cisco Meeting Server vs Webex

Compared 16% of the time

Adobe Connect vs Webex

Compared 12% of the time

3CX Live Chat vs Webex

Compared 2% of the time

More Webex Competitors

Product Reports

Buyer's Guide

GoToWebinar

March 2025

Download GoToWebinar product report

Buyer's Guide

Webex

March 2025

Download Webex product report

Also Known As

No data available

Cisco Spark

Overview

Web conferencing SaaS for larger webinars

GoTo

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Sample Customers

Avigilon Corporation, Bitdefender, British Library's Business & IP Centre, Business Wire, Clarity, Colt, Conversion Rate Experts, Cornerstone Home Lending Inc., DemandGen, DPR Construction

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

GoToWebinar vs. Webex

March 2025

Free Report: GoToWebinar vs. Webex

Find out what your peers are saying about GoToWebinar vs. Webex and other solutions. Updated: March 2025.

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