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Cisco TelePresence vs Skype for Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco TelePresence
Ranking in Virtual Meetings
8th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Skype for Business
Ranking in Virtual Meetings
4th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
62
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of Cisco TelePresence is 3.4%, down from 4.1% compared to the previous year. The mindshare of Skype for Business is 13.2%, up from 8.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

OSCAR DE LA PENA - PeerSpot reviewer
One-click meeting access and seamless integration enhance video conferencing experience
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.
Markus Schweizer - PeerSpot reviewer
Has good telephone integration but technology is outdated
We use the product for conference calls.  The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration.  The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated.  I have been using the tool…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The SpeakerTrack feature is the most valuable feature."
"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."
"The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during meetings."
"The configuration is a valuable."
"Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities."
"PresenterTrack cameras improve the meeting experience."
"We have a dual screen option to enable video and content sharing."
"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."
"The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."
"The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good."
"The product's initial setup phase is very easy."
"Making calls and having meetings is easy."
"Using Skype allows us to connect with external agencies when a Skype call is set up and aids in sharing large files efficiently."
"Scalability-wise, I rate the solution a nine out of ten...Stability-wise, I rate the solution a ten out of ten."
"The calling features are most valuable, especially now as we are working remotely."
"The quality of the meetings is very good."
 

Cons

"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."
"The tool is expensive."
"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."
"The calling features can be improved."
"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."
"The price of Cisco TelePresence overall should be reduced."
"Cisco TelePresence could improve its integration capabilities."
"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."
"We overcame the audio quality issues by asking users to use the 'Call Me' feature with their desk phone."
"Skype for Business could improve by having a document channel or repository. Microsoft Teams has a better repository place for documents that you can share with your team. You can access it anywhere from any device."
"We would like to better customize our instructions within the Outlook plugin/invite, but we are unable to do so."
"The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue."
"Skype for Business is not stable."
"The group feature of Skype for Business needs improvement. It should also be improved for online lectures."
"The solution has been discontinued by Microsoft."
"The integration with Outlook could be improved."
 

Pricing and Cost Advice

"The pricing is expensive, therefore I rate it an eight out of ten."
"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."
"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."
"I will rate the tool's pricing an eight out of ten."
"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."
"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."
"It may be slightly costly, but the features are awesome."
"We purchased an open license."
"To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."
"Skype for Business' pricing is reasonable."
"The solution is priced fairly."
"A license is required to use the solution."
"The licensing is billed on a yearly basis."
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Top Industries

By visitors reading reviews
Government
14%
University
12%
Computer Software Company
11%
Financial Services Firm
10%
Educational Organization
88%
Financial Services Firm
2%
Computer Software Company
2%
Government
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Cisco TelePresence?
It was stable. So, I would rate the stability a ten out of ten.
What needs improvement with Cisco TelePresence?
Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This...
What advice do you have for others considering Cisco TelePresence?
Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities. Security i...
What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
What needs improvement with Skype for Business?
The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.
 

Also Known As

TelePresence
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about Cisco TelePresence vs. Skype for Business and other solutions. Updated: April 2025.
851,604 professionals have used our research since 2012.