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Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
234
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is extremely stable; there are no bugs or glitches and it doesn’t crash or freeze."
"The product is stable and reliable, I haven't had issues with bugs or glitches, and the performance is good."
"The product is stable."
"The most valuable features of the solution are its ability to allow the sharing of screens and the way it allows a user to take control of another system."
"The interface is simple and not complex."
"The solution scales well."
"The scalability is good; we have added a lot of users, and it's always working."
"The group chat is a very good feature, where you can see all of the participants on cameras."
"With Zoom or Teams, it is very easy to share content and the ability to conduct reviews is beneficial."
"I would recommend this solution to others who are considering using it."
"Compared to other products on the market, this is a very good solution."
"Zoom is very smooth whether in one-on-one meetings or group calls with more than one hundred people."
"There have been no stability issues or downtimes."
"We use Zoom to connect with our customers, to hold sales sessions and pre-technical sessions."
"Zoom is a scalable solution, we have 150,000 people using it in my organization."
"The stability is very good; it's reliable and works when you need it to, with no bugs or glitches, and it doesn't crash or freeze."
 

Cons

"The solution could integrate more automation into the product."
"The solution can be improved by integrating other tools."
"The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve."
"Sending documents and other things is not an option."
"Google Hangouts could work on making the service better for slow connections."
"Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts."
"The security should be improved. Maybe they should offer more security features."
"We purchased a videoconference system called Zoom. We want to see if Google Hangouts has the ability to integrate our Zoom device to use it with Hangouts and meet directly."
"Zoom is more expensive than others."
"Zoom meetings can only have 1,000 attendees. For more than 1,000, you must buy the Zoom Webinar product."
"Zoom should also include features like the automatic transcribing of conversations."
"The pricing model for Zoom was not very friendly."
"The chat functionality that is included is always in plain text, and you cannot change fonts by making them bold or italic. It's a very plain and basic chat."
"Zoom could improve its security measures. A friend faced an issue where it was easy to crack the code."
"The paid version is quite expensive. There's no middle ground between free and paid."
"Zoom could be improved by adding more dashboards."
 

Pricing and Cost Advice

"We access the solution through Google Workspace. It is inexpensive to use."
"I use the free version of the solution."
"There is an annual subscription to use this solution."
"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"There is no license cost."
"We generally have a strict budget so the pricing for Zoom is reasonable."
"Licensing fees are paid on a yearly basis."
"The annual price of approximately $200 for the solution is reasonable."
"The personal version is free. However, there are fees required to use the solution for business."
"There is a yearly license for this solution. I would like it if they offered better prices."
"I use the free version of Zoom that is available for download."
"It is reasonable. It has a monthly license."
"We have subscribed to a package for Zoom and it is a monthly payment."
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Construction Company
17%
Outsourcing Company
9%
Marketing Services Firm
8%
Construction Company
12%
Financial Services Firm
10%
Performing Arts
9%
Marketing Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business102
Midsize Enterprise33
Large Enterprise108
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
What needs improvement with Zoom?
I would like the price to be a bit lower. Besides pricing, there are no other points I would like to see improved.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: May 2026.
900,838 professionals have used our research since 2012.