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Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Ranking in Virtual Meetings
7th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
225
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Virtual Meetings category, the mindshare of Google Hangouts [EOL] is 0.6%, up from 0.6% compared to the previous year. The mindshare of Zoom Workplace Business is 11.4%, down from 12.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Zoom Workplace Business11.4%
Google Hangouts0.6%
Other88.0%
Virtual Meetings
 

Featured Reviews

ANIS QURESHI - PeerSpot reviewer
Quick and seamless meeting setup offers a smooth experience
I sometimes use Google Hangouts for my personal meetings only I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit. It doesn't have a 40-minute limitation unlike Zoom. It is easy to set up as well, taking just a couple of minutes. So far, I think…
Luiz Kazan - PeerSpot reviewer
Utilizing versatile features for efficient personal and work meetings
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The video call feature is the most valuable."
"The solution is easy to use and navigate."
"Its ease of use is most valuable. It is just a click, and you're in the system."
"The scalability is good; we have added a lot of users, and it's always working."
"It is very easy to use and is available as soon as you open a Google account."
"Google Hangouts is very quick and easy to use, and the quality is very good."
"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten based on the number of users we have."
"The initial setup is very easy."
"The feature I find the most about Zoom is that you can have a private chat in a group call."
"Zoom has a security feature that allows only authorized participants to join the meeting."
"I don't have any issues with the scalability of Zoom."
"Some of the most valuable features are the performance and ease of use. Also, since everyone knows about and is familiar with Zoom, you don't need to teach them how to use it."
"The solution is easy to navigate."
"I have found the product to be scalable."
"The solution is stable and scalable."
"I don't have any issue with the pricing."
 

Cons

"Not a ten because there's room for improvement. Sometimes there is disconnectivity."
"The design could be a little bit better."
"I would like to see support for showing virtual backgrounds."
"I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting."
"The improvement needs to be done as per customer requirements."
"There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc."
"Sending documents and other things is not an option."
"In the next release, I would like to see call recording made available."
"Zoom should also include features like the automatic transcribing of conversations."
"Zoom could improve by having more dashboards."
"When anyone installs Zoom for organizational purposes, then it's fine because all the safety and protection is taken care of by the organization. However, when it's done on a personal basis the terms and conditions, you are not secure."
"Making Zoom Phone available in all countries is recommended. It would have been good to connect with people outside using Zoom Phone."
"The inclusion of some more advanced security features would be an improvement."
"Zoom could improve its security. I heard they had a breach the last time."
"In the future, I would like to see remote access control for other computers."
"In addition to Zoom, I frequently utilize Slack, and I particularly appreciate its huddle functionality. What I find appealing about Slack is the ability to simultaneously chat and have video capabilities. It would be beneficial if Zoom offered similar features integrated with some form of channel system, although I acknowledge that I am not involved in the product management aspect. Personally, I believe this integration would make Zoom even more compelling and engaging for users like myself."
 

Pricing and Cost Advice

"There is an annual subscription to use this solution."
"I use the free version of the solution."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"We access the solution through Google Workspace. It is inexpensive to use."
"We are using the free version of Google Hangouts."
"There is no license cost."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"There is a subscription to use the solution."
"Zoom is free."
"Zoom can be used for free."
"We have an annual subscription to the solution. The price could be reduced."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten."
"As an organization, we are paying a license fee for Zoom. Personally, I use the free version."
"I rate the product's pricing two or three on a scale of one to ten, where one is low price and ten is high price."
"I use the free version that is available, so I'm not sure what the licensing prices are."
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Top Industries

By visitors reading reviews
No data available
University
14%
Performing Arts
13%
Educational Organization
11%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business97
Midsize Enterprise32
Large Enterprise101
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
Zoom offers a free version for up to forty minutes.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Google Hangouts [EOL] vs. Zoom Workplace Business and other solutions. Updated: July 2025.
866,218 professionals have used our research since 2012.