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Google Hangouts [EOL] vs Zoom Workplace Business comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
234
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is helpful for videos especially."
"I appreciated having the basic features like screen sharing and camera options."
"It has efficient recording features."
"Whatever features are on offer right now on Google Hangouts, I find all of them useful."
"Google Hangouts is very quick and easy to use, and the quality is very good."
"The most valuable feature of Google Hangouts is there are no predefined or meeting durations. For example, Zoom meetings have a set duration, typically ranging from thirty minutes to an hour, whereas Google Meet meetings can continue indefinitely. Additionally, it is effortless to generate a meeting, whether it is a live session or for future use, and distribute your link to others, making these aspects appealing to me."
"The initial setup is very easy."
"Basically, if you are using G-Suite then you should be using Google Hangouts because it works."
"The biggest advantage with Zoom, compared to other similar products, is the simplicity."
"The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure."
"The solution provides good video quality."
"Zoom is a very light application, it uses the network efficiently and has many features like the ability to record meetings, chat, and collaborate, and the video conversation is very clear."
"I've tried about five other solutions, and Zoom, by far, has been the most stable and reliable."
"It offers very easy access; it's user-friendly, you don't need to be technical in order to use it, the user interface is very friendly, everything is plugged right into your browser, and the solution is very stable."
"You can have multiple connections so that everybody can interact. You can change your background. If you're in your home and you don't want people to know what it looks like, you can pretty much change the background to any background that you want."
"Zoom is the most stable of these solutions that I have tested over the past three years."
 

Cons

"I'm not completely happy with the message options in Hangouts because for now it's only possible to send pictures, which is unfortunate because I would also like to be able to send documents and other things."
"Google Hangouts is complicated and there are many solutions on the market that are more simplified, which is the reason I stopped using it."
"They should increase the platform's session time beyond an hour."
"The solution can improve by having more integration with different platforms."
"You only get 60 minutes of video conferencing."
"I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved."
"The user interface is an area with shortcomings and needs improvement."
"It would be great if this solution could be added to smart TVs. We would also like the ability to broadcast to a YouTube channel when having a meeting or session using this solution."
"It did not make a difference one way or the other. Users cared more about audio than they did the video connection."
"The main issue with Zoom is its adoption in the business world compared to platforms like Teams."
"I'd like to see more integration with Google Calendaring."
"You can use Teams more to collaborate with your coworkers. I think Zoom could add some of these features in addition to simple video conferencing."
"Zoom is more expensive than others."
"For the most part, the solution just works. However, when it doesn't work, it really doesn't work."
"The security of the solution could improve."
"We use screen sharing, but sometimes it can be awkward because you might accidentally share the wrong screen, including personal ones. ......Similar to the integration between Google Calendar and Google Meet, having everything in one environment would be much more convenient for scheduling meetings."
 

Pricing and Cost Advice

"There is no license cost."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"The screen-sharing feature is the most valuable feature."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"There is an annual subscription to use this solution."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"I use the free version of the solution."
"There is a subscription to use the solution."
"I am using the free version of Zoom."
"The version I am using of Zoom is free."
"The tool's pricing is reasonable. I think we get discounts as an organization."
"I rate the product's pricing a seven out of ten. It is not affordable for small businesses."
"We are using the free version of the solution."
"There is a licensing fee and although the price is fair, it can be a little cheaper."
"In the basic version, there is a 40-minute time limit on group meetings."
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Top Industries

By visitors reading reviews
Outsourcing Company
19%
Financial Services Firm
19%
Construction Company
15%
Marketing Services Firm
6%
Outsourcing Company
13%
Construction Company
11%
Financial Services Firm
9%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise17
Large Enterprise18
By reviewers
Company SizeCount
Small Business102
Midsize Enterprise33
Large Enterprise112
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
What needs improvement with Zoom?
I would like the price to be a bit lower. Besides pricing, there are no other points I would like to see improved.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: September 2026.
913,924 professionals have used our research since 2012.