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Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
231
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Zaid bin junaid  - PeerSpot reviewer
Product Manager at Flash.co
Improved collaboration costs have been reduced while daily stand-ups and events run more efficiently
If I were to discuss how Zoom Workplace Business can be improved, I feel that it is providing good service overall; however, the scaling aspect could be enhanced. Even though it has great scalability, if they can make it even more scalable, it would be really good. Also, while the integration is good, with the growth of AI, advancing the AI part to enable other workflows within the application would be beneficial. Those are some observations from my part, but otherwise, I feel everything is all right. I would love to see advanced AI integrations with major players such as Google and Amazon. Talking about scalability, Zoom Workplace Business is definitely a scalable solution, accommodating up to 1,000 people at once. However, when exceeding that number, the bandwidth may be disturbed and the latency may reduce; I have witnessed that issue occurring during large events, which is why I highlighted this part.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's integration with Google is the valuable feature."
"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten based on the number of users we have."
"The installation part of the product is easy since one generally needs to use a browser to use the product."
"The interface is simple and not complex."
"The most valuable features are the chat features and the video conferencing features that enable more than two or three people to be connected at a time."
"Google Hangouts currently uses AI capabilities to generate splits on the call and summarize it."
"Google Meet is a clear and simple solution."
"It is very easy to use and is available as soon as you open a Google account."
"Zoom Workplace Business offers unlimited time with the business plan, which allows us to keep our Zoom room open all day."
"Ability to record sessions."
"There are lots of great features available to every user."
"The initial setup was very easy...The solution is worth the money."
"The stability has been good overall."
"It is a scalable solution."
"The initial setup is quick and easy."
"I don't have any issues with the scalability of Zoom."
 

Cons

"Google Hangouts has breakout rooms now, but not as extensive as Zoom, so that's one area for improvement. I mentioned that I like the Google Hangouts captioning feature, but that could be improved. For example, importing Filipino-English captions here in the Philippines would be great."
"I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved."
"I would like to see more focus on features for interacting with the participants in a group chat, such as screen sharing."
"There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc."
"Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly."
"There could be more precise instructions for beginners using the solution."
"Sometimes, due to system restrictions, I can't use blur effects or other filters."
"We've noticed the product works better in Chrome and doesn't work as well in Safari browsers."
"I'd like for there to be more integrations possible in the future."
"There are occasional latency, sound and audio quality difficulties."
"The solution could improve by being more secure."
"I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen."
"The next version should include features like conflict resolution and Version Control."
"Maybe the UI could be improved a bit."
"The security of the solution could improve."
"In general, the price could be a little cheaper."
 

Pricing and Cost Advice

"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"We access the solution through Google Workspace. It is inexpensive to use."
"We pay an annual license to use the solution."
"There is an annual subscription to use this solution."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"We are using the free version of Google Hangouts."
"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."
"This solution is available for free with the opening of a Google account."
"We have to pay for the product's license."
"The pricing is reasonable."
"The price of Zoom is a bit expensive."
"In addition to any licensing fees, we hired Zoom to provide training to us in small groups."
"We have subscribed to a package for Zoom and it is a monthly payment."
"Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense."
"As an organization, we are paying a license fee for Zoom. Personally, I use the free version."
"A licensing fee is required."
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Top Industries

By visitors reading reviews
No data available
Performing Arts
16%
University
10%
Educational Organization
8%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business99
Midsize Enterprise33
Large Enterprise103
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: January 2026.
881,082 professionals have used our research since 2012.