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Google Hangouts [EOL] vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
234
Ranking in other categories
Virtual Meetings (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Google Meet is a clear and simple solution."
"The solution is extremely stable; there are no bugs or glitches and it doesn’t crash or freeze."
"I think the simplicity of the whole thing is its valuable feature."
"It has efficient recording features."
"I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources."
"Google Hangouts is wonderful in order to communicate with the rest of the world."
"I find the sound quality of Google Meet a valuable feature. You can join Google Meet with just your phone. You only need the link of the meeting to join."
"The solution scales well."
"I like that Zoom provides video access, which I believe provides for better communication and a more relaxed situation."
"The solution is stable and user-friendly."
"The installation was easy."
"The solution is great when you need to hold meetings virtually."
"The solution is easy to use with an easy user interface."
"I recommend Zoom for its ability to host webinars and collaborative tools."
"We are satisfied with this solution, it's good."
"You don't need to be technical in order to use it."
 

Cons

"It would be ideal if they could include in the offering a virtual whiteboard for users when they are running meetings."
"Google Hangouts could improve by allowing someone to record a meeting without the need to have a company email. You cannot record with a Gmail account."
"You only get 60 minutes of video conferencing."
"Google Hangouts is complicated and there are many solutions on the market that are more simplified, which is the reason I stopped using it."
"Google Hangouts restricts you to those with a Gmail account."
"Google Meet should extend the time limit for a meeting from five minutes to at least thirty-five minutes."
"I rate the solution's stability a six out of ten."
"In the next release, I would like to see call recording made available."
"Password requirement for every meeting."
"Occasional system overload that requires a restart."
"Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom."
"There must be an option to ask permission from the host to record the Zoom meeting."
"The updating feature of Zoom needs to be improved."
"Recently, most of the people in my organization have not been able to dial in using the telephone number and have been required to join meetings using their devices."
"There are occasional latency, sound and audio quality difficulties."
"The cost should be cheaper."
 

Pricing and Cost Advice

"This solution is available for free with the opening of a Google account."
"The screen-sharing feature is the most valuable feature."
"There is an annual subscription to use this solution."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"I use the free version of the solution."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"As an organization, we are paying a license fee for Zoom. Personally, I use the free version."
"I use Zoom's free version."
"The price is $149 USD yearly."
"The tool's paid version is not that expensive. You need to pay 150 USD per year."
"The personal version is free. However, there are fees required to use the solution for business."
"There are both free and paid versions available."
"Zoom is licensed as a subscription model and it is available on a monthly or yearly basis."
"Zoom is free."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Construction Company
17%
Outsourcing Company
13%
Marketing Services Firm
7%
Construction Company
12%
Financial Services Firm
10%
Outsourcing Company
9%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business102
Midsize Enterprise33
Large Enterprise110
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
What needs improvement with Zoom?
I would like the price to be a bit lower. Besides pricing, there are no other points I would like to see improved.
 

Overview

 

Sample Customers

Information Not Available
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: August 2026.
908,858 professionals have used our research since 2012.