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Google Hangouts [EOL] vs Skype for Business comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Skype for Business
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
Virtual Meetings (5th)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Internal communication has become more efficient while mobile usage still needs improvement
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky. For a modern workforce that expects everything to work on mobile, that is a gap. Despite the initial setup challenges and mobile issues, we have noticed positive outcomes for our organization since adopting Skype for Business. I rate Skype for Business seven out of ten. I think that Skype for Business has served us well for what it is. A government office has different expectations from a fast-moving private company. We value stability and security over the newest features. On those terms, Skype for Business has delivered.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Communication platform that's effective in project planning, project status communication, and virtual meetings. Setting it up is straightforward."
"Stable communication tool with a good history feature and very easy installation."
"Google Meet is a clear and simple solution."
"We use Google Hangouts as our major mode of communication."
"Google Hangouts is an excellent tool."
"My advice to others looking into implementing this platform is that we've had good success with it."
"It has efficient recording features."
"The initial setup process is straightforward."
"We like the easy provisioning of Skype for Business Conferencing."
"The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."
"Skype for Business and video conferencing makes it easier to work from home."
"Skype Business is the best program that performs this type of service, and it is a benchmark in the market."
"Desktop sharing is a valuable feature."
"The calling features are the most valuable, especially now as we are working remotely because of this pandemic."
"I use the chat feature to communicate with my staff, which is very helpful."
"Since introducing Microsoft Lync, our users can now call other Lync users in other organizations."
 

Cons

"We've noticed the product works better in Chrome and doesn't work as well in Safari browsers."
"The design could be a little bit better."
"There is no delete option for messages which could be an added feature in a future release."
"Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts."
"In the next release, I would like to see call recording made available."
"There is no recording feature in Google Meet. However, Zoom has the recording feature and we use it for any calls that require recording."
"It would be great if this solution could be added to smart TVs. We would also like the ability to broadcast to a YouTube channel when having a meeting or session using this solution."
"The solution can be improved by integrating other tools."
"Skype for Business is not stable."
"Lacks a zoom-in feature for whoever is presenting."
"Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage."
"I feel bored with the look and feel of the tool, so it should be changed."
"Going forward, I would like to see better call quality and reliability."
"Make it user friendly."
"Voice telephony and video calls utilize lots of bandwidth."
"I should be able to make a desktop phone call when I click a member of my Lync directory."
 

Pricing and Cost Advice

"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"We pay an annual license to use the solution."
"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"The screen-sharing feature is the most valuable feature."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"The solution is priced fairly."
"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."
"It may be slightly costly, but the features are awesome."
"I use the product's open-source version."
"It may be considered costly for certain markets, such as in India."
"Our company pays for a license for us to use the solution."
"A license is required to use the solution."
"Previously, I did not use another solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Outsourcing Company
18%
Construction Company
13%
Manufacturing Company
7%
Outsourcing Company
14%
Financial Services Firm
13%
Construction Company
10%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise17
Large Enterprise18
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise28
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
What is your experience regarding pricing and costs for Skype for Business?
If I think back, my experience with pricing, setup cost, and licensing involves accessing it through our Microsoft Enterprise Agreement which covers the whole Office suite including Skype for Busin...
What needs improvement with Skype for Business?
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mob...
What is your primary use case for Skype for Business?
My main use case for Skype for Business is internal communication across departments and between different government offices. We have staff spread across multiple locations in Malacca, and before ...
 

Also Known As

No data available
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

Information Not Available
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: October 2026.
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