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Google Hangouts [EOL] vs Webex comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Webex
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
128
Ranking in other categories
Virtual Meetings (4th)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
DO
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
Virtual training has supported collaborative learning and now needs a simpler and clearer interface
Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users understand what each button does. If specific features are not needed, they should not distract you, and some features should appear as sliding elements for ease of access. Additionally, connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Very good voice and video calling options."
"The product is stable and reliable, I haven't had issues with bugs or glitches, and the performance is good."
"The most valuable features are the chat features and the video conferencing features that enable more than two or three people to be connected at a time."
"The solution scales well."
"The most valuable feature of Google Hangouts for me is content sharing."
"Whatever features are on offer right now on Google Hangouts, I find all of them useful."
"Communication platform that's effective in project planning, project status communication, and virtual meetings. Setting it up is straightforward."
"I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources."
"The stability of the solution is the most important feature."
"One of the most valuable features of Webex was that it was easy to use and there were no hassles."
"For me personally, I am satisfied with this solution and would recommend it."
"Webex has definitely improved productivity and communication within my organization, as we are just one Webex call away for any doubts related to creating a PowerPoint presentation or an architectural diagram, and we can focus on the meeting without worrying about jotting down points since someone is taking notes on our behalf."
"The product's most valuable feature is its ability to integrate with multiple products."
"I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use."
"I like how Webex lets you zoom in and out on the presenter's screen. It's silly, but all the solutions have the same features, and I think WebEx is the only one that allows zoom."
"The solution has many features, for example, it has more features than Zoom, which we also use, and you can configure whatever you want in great detail, making it very flexible and allowing the solution to scale well."
 

Cons

"There is no delete option for messages which could be an added feature in a future release."
"I rate the solution's stability a six out of ten."
"Sometimes, due to system restrictions, I can't use blur effects or other filters."
"Sending documents and other things is not an option."
"Not a ten because there's room for improvement. Sometimes there is disconnectivity."
"The user interface is an area with shortcomings and needs improvement."
"We've noticed the product works better in Chrome and doesn't work as well in Safari browsers."
"Google Hangouts has breakout rooms now, but not as extensive as Zoom, so that's one area for improvement. I mentioned that I like the Google Hangouts captioning feature, but that could be improved. For example, importing Filipino-English captions here in the Philippines would be great."
"Usability needs improvement. Webex is more complex compared to Zoom."
"The interface could be a bit more user-friendly."
"I lost a lot of my recordings and I think they should have a longer retention period for the recordings."
"My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools."
"CWMS on-premises solution does not integrate either with CMR nor with Jabber as of yet."
"It should be more integrated with third-party vendors."
"Webex support is not good and I can really only give them one star for support."
"No private chat option."
 

Pricing and Cost Advice

"I use the free version of the solution."
"We are using the free version of Google Hangouts."
"The screen-sharing feature is the most valuable feature."
"There is no license cost."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"There is an annual subscription to use this solution."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"We access the solution through Google Workspace. It is inexpensive to use."
"I believe the license to be monthly."
"The solution is low-cost for a hybrid model."
"My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version."
"The tool's licensing is expensive, but it should be cheaper."
"You can opt for yearly licensing with Webex."
"The price should be improved significantly."
"The cost is pretty high compared to the competitors."
"I have recently switched to a different solution. WebEx is more costly. There are equivalent solutions at a lower cost."
report
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913,683 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
19%
Financial Services Firm
19%
Construction Company
15%
Marketing Services Firm
6%
Financial Services Firm
16%
Outsourcing Company
14%
Construction Company
12%
Marketing Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise17
Large Enterprise18
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise25
Large Enterprise69
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
What is your experience regarding pricing and costs for Webex?
From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...
What needs improvement with Webex?
Webex is top-notch at this point in time. The only improvement I see is related to RAM and CPU usage, as older systems with 4GB RAM or i3 processors might slow down the application. I do not have a...
What is your primary use case for Webex?
Webex is primarily used for customer meetings, collaboration with team members, presenting to customers, and virtual calls with customers. In my daily work, I get on the meeting and take the discus...
 

Also Known As

No data available
Cisco Spark
 

Overview

 

Sample Customers

Information Not Available
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: September 2026.
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