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Google Hangouts [EOL] vs Webex comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Webex
Average Rating
8.0
Reviews Sentiment
5.3
Number of Reviews
131
Ranking in other categories
Virtual Meetings (4th)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
DO
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
Virtual training has supported collaborative learning and now needs a simpler and clearer interface
Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users understand what each button does. If specific features are not needed, they should not distract you, and some features should appear as sliding elements for ease of access. Additionally, connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is extremely stable."
"Google Hangouts is an excellent tool."
"The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use."
"The solution scales well."
"It's good for conferencing with others."
"Google Hangouts currently uses AI capabilities to generate splits on the call and summarize it."
"The best features of Google Hangouts include the option with Gemini to record and create call transcriptions and provide a meeting summary."
"The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing."
"Webex is user-friendly."
"What we like about Webex is that it's easy to use, and it's easy to set meetings and connect to meetings on this solution."
"It's easy to dial the numbers and the process of connecting a call is very intuitive."
"The best features of this product are the quality of sound, quality of pics and video."
"One of the most valuable features of WebEx is that it's very quick for ad hoc meetings, and I use it all day, every day, for internal chat with my team. It's just a good platform."
"Scalability-wise, I rate the solution a ten out of ten."
"Overall, it is pretty reliable."
"They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature."
 

Cons

"Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audio when sharing the full desktop."
"The design could be a little bit better."
"I'm not completely happy with the message options in Hangouts because for now it's only possible to send pictures, which is unfortunate because I would also like to be able to send documents and other things."
"Google Meet could be more secure."
"The security should be improved. Maybe they should offer more security features."
"Google Hangouts restricts you to those with a Gmail account."
"Sending documents and other things is not an option."
"I would like for the platform to have a call recording feature in the free version."
"The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed."
"The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy."
"Sometimes we've had issues with the connection."
"I would like to see additional online chat capabilities"
"It would be better if it were more secure. I do expect Webex to keep up with hackers and their latest techniques."
"The solution’s pricing could be improved."
"The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices."
"Webex should be more stable. I have had some problems with connection, and it can be complicated in some areas."
 

Pricing and Cost Advice

"This solution is available for free with the opening of a Google account."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"We access the solution through Google Workspace. It is inexpensive to use."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"We are using the free version of Google Hangouts."
"I use the free version of the solution."
"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."
"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"The price of the license for the solution could be less expensive."
"Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten."
"The tool is expensive."
"You can opt for yearly licensing with Webex."
"The price of Webex is in the middle range compared to the market."
"I am not aware of the pricing details."
"We paid for our Webex license as a bundle."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Outsourcing Company
18%
Construction Company
13%
Manufacturing Company
7%
Financial Services Firm
16%
Outsourcing Company
13%
Construction Company
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise17
Large Enterprise18
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise25
Large Enterprise72
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
What is your experience regarding pricing and costs for Webex?
My experience with Webex pricing, setup, and licensing has generally been positive. Since Webex is offered as a cloud-based service, deployment and onboarding were relatively straightforward compar...
What needs improvement with Webex?
I would appreciate clearer controls for switching between shared applications during a presentation, with a more prominent indication of exactly what participants can see. I would also appreciate h...
What is your primary use case for Webex?
My main use case for Webex is for conference calls, workshops, and team meetings. I use Webex for communication and collaboration at work, valuing the ability to discuss technical topics directly w...
 

Also Known As

No data available
Cisco Spark
 

Overview

 

Sample Customers

Information Not Available
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: October 2026.
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