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Google Hangouts [EOL] vs Microsoft Teams comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Microsoft Teams
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
178
Ranking in other categories
Virtual Meetings (3rd), Enterprise Social Software (2nd)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Anna Virtsan - PeerSpot reviewer
IT Project Manager at UkrSibbank
Have streamlined daily workflow and task management but still face inconvenience from recent interface changes and limited integration options
There are challenges and issues in Microsoft Teams, such as after recent updates where group chats were combined with Teams, chats, and groups into one. Users have to work with settings to make it normal again so Teams are separated from chats, and that was a really inconvenient update. Many users ask me to help make it back again to separate Teams and groups from one-to-one chats. That's probably the worst update they've made recently. Additionally, there are some minor features, such as when I work with messages, I don't have an actual forward or quote option when replying to someone's message. I need to be careful not to miss the quote sign. For a lot of people, they are confused about where the quotes option is. I've received a couple of hundred support tickets just regarding this issue. The function to share email to Teams chat doesn't work sometimes due to our compliance policies, and sometimes it would be nice to be able to forward an email to the group chat and have further discussions. Microsoft Teams could improve by being less glitchy because it glitches a lot, leading to undelivered emails and undelivered messages. It would be beneficial if the MS application Shifts, which adds functionality to groups, could be integrated into the groups calendar. Currently, many teams don't use the app because it is not integrated with the general calendar or the Outlook calendar, making it basically a useless application. The platform needs less Copilot and more people. The general Copilot integration into the platform is less glitchy, but Microsoft Teams is quite heavy and glitchy sometimes. Stability depends a lot on compliance restrictions, policies, and quality of internet. Sometimes, when updates are enrolling, the platform glitches, breaks, or shuts down.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Communication platform that's effective in project planning, project status communication, and virtual meetings. Setting it up is straightforward."
"It is very easy to use and is available as soon as you open a Google account."
"I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources."
"I find the sound quality of Google Meet a valuable feature. You can join Google Meet with just your phone. You only need the link of the meeting to join."
"The most valuable features of the solution are its ability to allow the sharing of screens and the way it allows a user to take control of another system."
"It's very easy to use."
"Hangouts is a lightweight solution that can be used across devices including phones."
"The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing."
"The most valuable features of Microsoft Teams are the ease of use, and it is very good for a small virtual office for meetings and calendars which sync well together."
"You can access it from any device, and it’s great if you want to access data or information."
"Since we started using it, our productivity has increased and we are very coordinated with each team member."
"Microsoft Teams is much more stable than other solutions like Skype for Business."
"Microsoft Teams is an easy-to-use solution."
"I am impressed with the tool's integration with SharePoint where we can access it with a single click from the platform. The solution is available in web and mobile versions so it gives a seamless experience when we move from one device to another. Especially when you're on the calls, you don't need to get out of one device, and then log in to another, and then join that meeting. You need to just switch."
"The product enables us to create teams for specific projects."
"Teams is really user-friendly and not that complex."
 

Cons

"The algorithm should be improved to automatically deal with poor connections in a better way."
"The UI has room for improvement."
"The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve."
"Google Hangouts restricts you to those with a Gmail account."
"In the next release, I would like to see call recording made available."
"I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting."
"Google Hangouts should add a feature to show how someone connects, such as via a laptop or phone. If you know if someone is using a laptop you can ask them to share their screen."
"Google Hangouts is complicated and there are many solutions on the market that are more simplified, which is the reason I stopped using it."
"The mobile application needs improvement."
"I'd like Microsoft to start adding more AI functionality into Teams."
"It could be improved if it was easier to use and the interface was revamped."
"The product needs to improve its stability."
"The mobile application needs improvement. There are a lot of features on the web and desktop versions that aren't implemented yet on mobile."
"Microsoft Teams could work faster if set up on other devices like cell phones."
"The solution’s initial setup is complex and could be improved."
"However, I think there is some UI/UX pointer that could be improved."
 

Pricing and Cost Advice

"The screen-sharing feature is the most valuable feature."
"There is an annual subscription to use this solution."
"I use the free version of the solution."
"We are using the free version of Google Hangouts."
"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"We pay an annual license to use the solution."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"It costs around $12 for SharePoint and Teams per user."
"I would rate the solution's pricing a five out of ten."
"The tool's price is part of MS Office 365 and I would rate its pricing five out of ten. The tool's licensing costs are monthly."
"Microsoft Teams comes free if you're using it in an organization."
"We are using the free version of the solutions."
"The solution's cost is high."
"The standalone license is not cheap."
"I use Teams' free version."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Construction Company
15%
Outsourcing Company
9%
Marketing Services Firm
8%
Financial Services Firm
19%
Construction Company
13%
Manufacturing Company
8%
Marketing Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise73
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
What is your experience regarding pricing and costs for Microsoft Teams?
When we pay for Microsoft Teams, it is always expensive. I do not know exactly how much the license is, but when we pay, it is always expensive.
What needs improvement with Microsoft Teams?
There are too many features in Microsoft Teams, and I think it is not good. I believe they should have fewer features in Microsoft Teams and limit it to calls, presentations, and sharing, similar t...
What is your primary use case for Microsoft Teams?
My main use cases for Microsoft Teams are for meetings and calls. I have not yet used it for collaboration.
 

Also Known As

No data available
MS Teams
 

Overview

 

Sample Customers

Information Not Available
Honeywll, AIRFRANCE, AccuWeather, Lilly
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: May 2026.
900,644 professionals have used our research since 2012.