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Google Hangouts [EOL] vs Microsoft Teams comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Microsoft Teams
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
178
Ranking in other categories
Virtual Meetings (3rd), Enterprise Social Software (2nd)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Anna Virtsan - PeerSpot reviewer
IT Project Manager at UkrSibbank
Have streamlined daily workflow and task management but still face inconvenience from recent interface changes and limited integration options
There are challenges and issues in Microsoft Teams, such as after recent updates where group chats were combined with Teams, chats, and groups into one. Users have to work with settings to make it normal again so Teams are separated from chats, and that was a really inconvenient update. Many users ask me to help make it back again to separate Teams and groups from one-to-one chats. That's probably the worst update they've made recently. Additionally, there are some minor features, such as when I work with messages, I don't have an actual forward or quote option when replying to someone's message. I need to be careful not to miss the quote sign. For a lot of people, they are confused about where the quotes option is. I've received a couple of hundred support tickets just regarding this issue. The function to share email to Teams chat doesn't work sometimes due to our compliance policies, and sometimes it would be nice to be able to forward an email to the group chat and have further discussions. Microsoft Teams could improve by being less glitchy because it glitches a lot, leading to undelivered emails and undelivered messages. It would be beneficial if the MS application Shifts, which adds functionality to groups, could be integrated into the groups calendar. Currently, many teams don't use the app because it is not integrated with the general calendar or the Outlook calendar, making it basically a useless application. The platform needs less Copilot and more people. The general Copilot integration into the platform is less glitchy, but Microsoft Teams is quite heavy and glitchy sometimes. Stability depends a lot on compliance restrictions, policies, and quality of internet. Sometimes, when updates are enrolling, the platform glitches, breaks, or shuts down.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I think that Google Meet allows for easy interaction and has additional features, such as background blurring, among others."
"The installation part of the product is easy since one generally needs to use a browser to use the product."
"The interface is simple and not complex."
"I find the sound quality of Google Meet a valuable feature. You can join Google Meet with just your phone. You only need the link of the meeting to join."
"This is a stable solution."
"The scalability is good; we have added a lot of users, and it's always working."
"The most valuable feature of Google Hangouts is the ability to record the classes that I'm not able to attend, and I can use the class recording to view whatever I missed later."
"We use transcriptions to document meetings, which is important for productivity."
"Arranging online meetings is the most valuable feature of Microsoft Teams."
"The most valuable feature of Microsoft Teams is its UI...It is a stable solution."
"You can access it from any device, and it’s great if you want to access data or information."
"It allows us to invite members to attend the meeting efficiently."
"The feature I like most in Microsoft Teams is the ability to work on the same file with other people, for example, on Microsoft PowerPoint, or Microsoft Excel, without needing to share the file via email."
"They are building out a lot of Office 365 apps and the integration with everything is great."
"The most valuable feature of the solution is its newest rolled-out feature, called the town hall meeting feature."
"The tool makes it easy for us to book meetings. It seamlessly integrates with the Office application which we are using for the last four years."
 

Cons

"I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved."
"In the next release, I would like to see call recording made available."
"Google Hangouts is complicated and there are many solutions on the market that are more simplified, which is the reason I stopped using it."
"Sending documents and other things is not an option."
"The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve."
"The security should be improved. Maybe they should offer more security features."
"Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts."
"There is a significant problem with performance when you have a poor connection."
"With respect to security, there needs to be more work done. I was surprised, for example, yesterday, when my daughter was able to use my Microsoft Teams interface for her schoolwork. I was surprised that they could do that, because I believe it was only for my own personal use."
"The UI can be further improved upon. When I used to use Skype, Skype was a small window that opened on your desktop. With Teams, when you use it, it occupies your full screen just like if you were in Word or Excel. Skype worked more like an app, which I preferred. I liked being able to use it in a minimized screen. If Teams could emulate that a bit, it would be a better user experience."
"Screen sharing sometimes causes the solution to crash."
"Whiteboard tool not embedded in the solution."
"Sometimes it is quite complicated to install Microsoft Teams if we want to integrate it with SharePoint or anything else."
"The future scalability can include the integration of planners, project management tools, SharePoint, and more applications that are used."
"The solution's feature for scheduling meetings could be faster for Android phones. It should work okay like its desktop version."
"In the next release, I would like to have the interface modernized and brought more up to date."
 

Pricing and Cost Advice

"There is no license cost."
"We are using the free version of Google Hangouts."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"We pay an annual license to use the solution."
"This solution is available for free with the opening of a Google account."
"We access the solution through Google Workspace. It is inexpensive to use."
"I use the free version of the solution."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"I would rate the solution's pricing a five out of ten."
"The solution's pricing is average."
"The pricing for Teams is very competitive."
"The solution's pricing is average."
"The product is expensive."
"We have a license for the solution."
"The tool comes as part of the Office 365 bundle and you don't have to pay anything extra."
"The tool's price is high. We purchase Microsoft Office 365 on per user basis and we get support also on that basis."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Construction Company
15%
Outsourcing Company
9%
Marketing Services Firm
8%
Financial Services Firm
19%
Construction Company
13%
Manufacturing Company
8%
Marketing Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise73
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
What is your experience regarding pricing and costs for Microsoft Teams?
When we pay for Microsoft Teams, it is always expensive. I do not know exactly how much the license is, but when we pay, it is always expensive.
What needs improvement with Microsoft Teams?
There are too many features in Microsoft Teams, and I think it is not good. I believe they should have fewer features in Microsoft Teams and limit it to calls, presentations, and sharing, similar t...
What is your primary use case for Microsoft Teams?
My main use cases for Microsoft Teams are for meetings and calls. I have not yet used it for collaboration.
 

Also Known As

No data available
MS Teams
 

Overview

 

Sample Customers

Information Not Available
Honeywll, AIRFRANCE, AccuWeather, Lilly
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: May 2026.
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