I use Google Hangout to showcase case studies and solutions when consulting with clients about data security and data center work. It is a convenient way to present information and have discussions with clients remotely.
IT Consultant at VCosmos
Offers seamless integration with other Google Workspace apps and real-time captioning and translation features
Pros and Cons
- "The most valuable feature of Google Hangouts for me is content sharing."
- "One area where I see room for improvement in Google Hangout is the voice quality during meetings."
What is our primary use case?
How has it helped my organization?
Google Hangouts, including Google Hangouts, has greatly facilitated remote collaboration for me. By using it alongside Teams, I can easily connect with peers and colleagues, no matter where we are. It has made virtual presentations and meetings much more convenient, allowing us to share and present information without needing to be physically present.
What is most valuable?
The most valuable feature of Google Hangouts for me is content sharing. It is incredibly useful, especially when working remotely, as it allows me to easily share presentations, documents, or other materials with clients during meetings.
What needs improvement?
One area where I see room for improvement in Google Hangout is the voice quality during meetings. Compared to Microsoft Teams, I find the voice quality to be somewhat lacking.
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Google Hangouts [EOL]
September 2026
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What do I think about the stability of the solution?
I would rate the stability of Google Hangouts as a ten out of ten.
What do I think about the scalability of the solution?
The scalability of the solution is good. I use Google Hangouts only twice per week for my projects.
Which solution did I use previously and why did I switch?
Before using Google Hangouts, I used a variety of solutions depending on the client or peers I was communicating with. This included Microsoft Teams for collaboration and sometimes WhatsApp for smaller meetings or quick conversations with up to four or five people.
How was the initial setup?
I would rate the easiness of the initial setup as a nine out of ten.
Which other solutions did I evaluate?
Before choosing Google Hangouts, I evaluated other options like Skype and Zoom. I have used Skype extensively in the past, and Zoom was another important collaboration tool used in my work life.
What other advice do I have?
I have encountered some audio quality issues with Google Hangouts, but not video quality issues. Video quality problems usually stem from network instability rather than an issue with Google Hangouts itself.
For someone considering using Google Hangouts in a professional environment, I would suggest they stick with platforms they're already comfortable with, like Skype or Microsoft Teams. However, for everyday communication needs outside of enterprise settings, Google Hangout could be suitable, but for larger-scale meetings, I would recommend considering options like Microsoft Teams or Zoom.
Overall, I would rate Google Hangouts as a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Independent Consultant - Digital Transformation at Jennifer Yalden
Has a straightforward initial setup process, but they should increase the session time
Pros and Cons
- "The initial setup process is straightforward."
- "They should increase the platform's session time beyond an hour."
What is our primary use case?
We use the platform for scheduling meetings with clients.
What needs improvement?
They should increase the platform's session time beyond an hour.
For how long have I used the solution?
We have been using Google Hangouts for five years. At present, we use the latest version.
How was the initial setup?
The initial setup process is straightforward. We have deployed it on the cloud.
What about the implementation team?
I implemented the product myself.
What other advice do I have?
I recommend Google Hangouts and rate it a seven out of ten. I advise others to have a clear idea of their business use cases before they deploy the product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Google Hangouts [EOL]
September 2026
Learn what your peers think about Google Hangouts [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,924 professionals have used our research since 2012.
Faculty at NSUT
A solution that is intuitive, simple, and free of cost
Pros and Cons
- "I think the simplicity of the whole thing is its valuable feature."
- "I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved."
What is our primary use case?
Mostly, I use the tool for discussions and meetings with other individuals.
What is most valuable?
I think the simplicity of the whole thing is its valuable feature. It's quite intuitive and simple to set up and start. So that's what I like.
What needs improvement?
Earlier, I think there were some plug-ins for attendance and all, but that's one part that is missing. I believe if you have a license, you might get that. Also, I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved. Attendance could be one issue since it is one feature that can be provided and can be useful.
For how long have I used the solution?
I have been using Google Hangouts for three years. I am using the solution on my personal account with Google. So, it is an individual account. Also, I am using the solution's latest version.
What do I think about the scalability of the solution?
I never tried its scalability. I have never used it for more than two, three, or four participants, so I am not sure of its scalability.
The solution has a maximum of only two or three users.
Which solution did I use previously and why did I switch?
I have used Zoom in the past. Zoom has a time limit, while Google Meet doesn't. I think that's the major difference between the two products.
How was the initial setup?
The setup is straightforward.
The deployment takes not more than five to ten minutes.
Regarding the steps for deployment, I think if you have a Google account, then all you need to do is click on Google Hangouts and start using it. I don't think that there are any deployment steps required.
I don't think any technical staff is required for the deployments and maintenance.
What about the implementation team?
The installation can be done by yourself.
What was our ROI?
The solution is worth the money.
What's my experience with pricing, setup cost, and licensing?
The individual account is free of cost. So, it is not expensive.
For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something. Otherwise, it's not required.
What other advice do I have?
I found it quite intuitive and simple, so I would recommend users use it.
Overall, I rate the solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Automation Engineer at Hyperglance Ltd.
An exceptionally stable solution useful for chat and file-sharing purposes
Pros and Cons
- "Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten based on the number of users we have."
- "The user interface is an area with shortcomings and needs improvement."
What is most valuable?
The chat feature is the most valuable feature of the solution. I can just drag and drop the images that I want my team needs to see. There is also formatting of font size and color.
What needs improvement?
I actually prefer Google Hangouts compared to Microsoft Teams.
The user interface is an area with shortcomings and needs improvement.
For how long have I used the solution?
I have been using Google Hangouts in my current company for a year.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a ten out of ten. We are using it in our notifications. During the running of our pipeline, when we trigger the QA test, there will be a notification sending a message to Google. For all those pipeline runs, I think it is kind of stable.
What do I think about the scalability of the solution?
About eight people in my team use the solution.
Scalability-wise, I rate the solution a ten out of ten based on the number of users we have.
Which solution did I use previously and why did I switch?
Before choosing Google Hangouts, I was evaluating other options like Microsoft Teams. I just noticed that in Microsoft Teams, it's hard to backread the previous messages in a group chat. It's kind of slow and hard to backread all previous messages. I don't know if it's a performance issue in Microsoft Teams. In Microsoft Teams, I kind of appreciate how it has centralized documents, chats, and groups. That's the good thing about Microsoft. In Google as well, with Google Docs, we can work faster and collaborate with others. I use Google Docs when using anything since I like it.
What other advice do I have?
My recommendation to those planning to use it is that they should enjoy using the solution. I rate the overall product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
An easy-to-setup solution with good stability
Pros and Cons
- "It has efficient recording features."
- "There could be more precise instructions for beginners using the solution."
What is our primary use case?
We use the solution to schedule online meetings where people can join from different locations.
What is most valuable?
The solution's most valuable features are recording, calendar, and streamlining the process by allowing us to send meeting invitations over emails.
What needs improvement?
There could be more precise instructions for beginners using the solution. Presently, it takes time for them to log in to the meeting.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
It is a scalable solution. It is more suitable for smaller companies.
How was the initial setup?
The solution's initial setup process is straightforward.
What's my experience with pricing, setup cost, and licensing?
We access the solution through Google Workspace. It is inexpensive to use. I rate its pricing a five out of ten compared to other brands.
What other advice do I have?
The solution is stable and easy to set up. It is easy to collaborate within or outside the organization. I rate it an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Logistics Division Manager at 3PL
Extremely stable, highly scalable, and quick to access
Pros and Cons
- "The solution's stability is the most valuable feature."
- "The UI has room for improvement."
What is our primary use case?
I use the solution for my online class.
What is most valuable?
The solution's stability is the most valuable feature.
What needs improvement?
The UI has room for improvement. I have a hard time navigating through the features.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
I give the stability a ten out of ten.
What do I think about the scalability of the solution?
I give the scalability a nine out of ten.
How was the initial setup?
The initial setup is straightforward. No installation is necessary. I only need to log in with my Gmail account in order to use the solution.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license to use the solution.
What other advice do I have?
I give the solution a nine out of ten.
We have around ten people using the solution.
We have plans to increase the usage in the future.
I would recommend this solution as it is a stable and effective virtual meeting platform.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at Access Techy Limited
User-friendly, easy to deploy, and stable
Pros and Cons
- "The solution is easy to use and navigate."
- "The scalability has room for improvement."
What is our primary use case?
We use the solution for virtual meetings.
What is most valuable?
The solution is easy to use and navigate.
What needs improvement?
The scalability has room for improvement.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
I give the stability a nine out of ten.
What do I think about the scalability of the solution?
I give the scalability an eight out of ten.
Which solution did I use previously and why did I switch?
We previously used Zoom and switched to Google Hangouts because it was cheaper.
How was the initial setup?
The initial setup is straightforward and takes under one hour. The deployment was completed by one person. To use the solution we must set up a Gmail account and create meeting links.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
There is no license cost.
What other advice do I have?
I give the solution an eight out of ten.
We have 15 end users and plan to gradually increase that number.
Google Hangouts is user-friendly and I recommend it to others.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineer at BNP Paribas
Enables us to chat and exchange quick information.
Pros and Cons
- "We use Google Hangouts to chat and exchange some quick information."
What is our primary use case?
I used it extensively during the pandemic to collaborate in remote meetings. We use Google Hangouts to chat and exchange quick information.
What needs improvement?
An area of improvement could be to make it more user-friendly.
An additional feature that I would like to be included in the next release is a recording feature.
For how long have I used the solution?
I have been using Hangouts for two years.
What do I think about the stability of the solution?
It is a stable solution, and I rate it an eight out of ten.
How was the initial setup?
It is easy to setup.
What about the implementation team?
We didn’t deploy it. I just use it in my private way.
What's my experience with pricing, setup cost, and licensing?
I use the free version.
What other advice do I have?
I would recommend it to others.
Overall, I rate it an eight on a scale of one to ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
AVP, Automation Center of Excellence Head at a financial services firm with 501-1,000 employees
It has multiple features, such as polling, whiteboarding, and captioning
Pros and Cons
- "What I like best about Google Hangouts is its integration with other Google solutions, so scheduling is easy because you have the calendar. It also has a whiteboard feature. I also like its polling feature and that it even has a captioning feature."
- "Google Hangouts has breakout rooms now, but not as extensive as Zoom, so that's one area for improvement. I mentioned that I like the Google Hangouts captioning feature, but that could be improved. For example, importing Filipino-English captions here in the Philippines would be great."
What is our primary use case?
We use Google Hangouts for meetings and alignment.
What is most valuable?
What I like best about Google Hangouts is its integration with other Google solutions, so scheduling is easy because you have the calendar. It also has a whiteboard feature. I also like its polling feature and that it even has a captioning feature.
What needs improvement?
Google Hangouts has breakout rooms now, but not as extensive as Zoom, so that's one area for improvement.
I mentioned that I like the Google Hangouts captioning feature, but that could be improved. For example, importing Filipino-English captions here in the Philippines would be great.
I want to add a Zoom feature in Google Hangouts, where multiple people can interact with what's shown on the screen and draw and put shapes, for example.
For how long have I used the solution?
I joined the company in 2020, and that's the time I started using Google Hangouts.
What do I think about the stability of the solution?
Google Hangouts is a stable solution.
What do I think about the scalability of the solution?
So far, I'm happy with Google Hangouts in terms of scalability, but that still depends on your license because that dictates the number of users you can have in a room.
How are customer service and support?
Google technical support is okay, but I used it for a different solution, Google AppSheet, and not for Google Hangouts. The team gave me a fast response for other solutions. However, for my Google AppSheet concern, it took a while to receive feedback from Google because the general support team needed to pass my question to a real expert.
How was the initial setup?
Google Hangouts is installed on the web browser, so setup or installation-wise, it's okay.
What's my experience with pricing, setup cost, and licensing?
I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details.
What other advice do I have?
My company uses Google Workspace, which includes Google Hangouts.
In my company, more than five hundred people use Google Hangouts.
I'm happy to recommend the solution to others because it's web-based and extensive, with features for emailing, documentation, and conferencing.
My rating for Google Hangouts is nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager server admin and security at Vivaconnect
Video conferencing solution that is readily accessible and facilitates presentation sharing during meetings
Pros and Cons
- "The most valuable feature has been the ability to present presentations during meetings."
- "Hangouts is a lightweight solution that can be used across devices including phones."
- "It would be great if this solution could be added to smart TVs. We would also like the ability to broadcast to a YouTube channel when having a meeting or session using this solution."
What is our primary use case?
We use this solution for video calls for group meetings. It used by more than 50 people in our business.
What is most valuable?
The most valuable feature has been the ability to present presentations during meetings.
What needs improvement?
It would be great if this solution could be added to smart TVs. We would also like the ability to broadcast to a YouTube channel when having a meeting or session using this solution.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
This is a stable solution.
How are customer service and support?
We have not experienced any issues so have not reached out to the customer support team.
Which solution did I use previously and why did I switch?
I have previously used WebEx and Zoom. WebEx is very complicated but does have enhanced features compared to Google Hangout. However, Hangouts is a lightweight solution that can be used across devices including phones. It is easy to download and is readily available. You don't need to sign in separately and this makes it convenient to use.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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