The integration with other HashiCorp tools is very, very good.
The solution is free to use.
The interface is very simple to navigate.
We found that Microsoft Azure Vault is better due to the fact that it has integration with all of the Azure services.
It would be better if it integrated more broadly with cloud API such as Amazon Web services, et cetera.
The error handling could be a bit better.
The technical support was hard to get a hold of and lacking in service.
The initial setup could be simplified.
I have used the solution for two years. the last time I used the solution was at my old company and that was about a year or so ago.
We didn't deal too much with technical support.
Largely, we would do any repairs by looking at the documentation on our phones. They never came to the office for technical support.
They could improve their services. For example, in the case of Microsoft, you can easily create a ticket and within an hour or two get a response. When you are working with the cloud, more frequent responses are important. With this solution, we didn't even know how to initiate asking for help. We'd try to create a ticket and found that getting help would take a very long time. That's why we ended up doing our own research. We'd look at videos and work at debugging manually.
I wouldn't say that we were satisfied with the level of suppirt.
The initial setup is a bit complex.
There are two ways to set up the solution. One was with the cloud in production, where we were using integration with the cloud. Cloud account. In that case, sometimes, it requires tracking errors, which comes while integrating the cloud. That was the main problem. We mostly do our manual recheck and look for any issues via diagnosis logs. The error handling could be better.
I wasn't involved in licensing, although it is my understanding that many of HashiCorp products are free of cost. There are premium services you could purchase, however, our organization only used the free versions.
My previous organization was using this solution, whereas the current organization I work for is not. This is due to the fact that we work on multiple projects. We are a research team, and the delivery team does the implementation. We just propose solutions to clients based on their particular requirements. We tend to use many different solutions and tools at this company.
I'd rate the solution at a six out of ten.