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reviewer2151066 - PeerSpot reviewer
Software Engineer at a financial services firm with 10,001+ employees
Real User
Apr 7, 2023
A valuable solution for application teams to identify downtime and SLO-related issues
Pros and Cons
  • "The solution's initial setup process was straightforward since we were getting enough support from Honeycomb.io's team."
  • "The process of log scraping gets delayed on Honeycomb.io. At times, it gives false alerts to the application team."

What is our primary use case?

There aren't any specific use cases for the solution as such. In our company, we use the solution for SLA and SLO-related work.

How has it helped my organization?

Honeycomb.io facilitates the identification of service downtime by integrating with our logging endpoint in Splunk. We log the endpoint in Splunk, and Honeycomb.io scrapes those logs. Honeycomb.io employs a different set of queries to alert the application team whenever it is unable to scrape the logs. This notification informs the team that the app is down.

What is most valuable?

There aren't currently many features we are using in the solution. The features that we use in the solution are to improve the functioning of our organization.

What needs improvement?

The process of log scraping gets delayed on Honeycomb.io. At times, it gives false alerts to the application team.

It would be good if Honeycomb.io could integrate with third-party tools or paid services, which can make it easy for us to alert our teams more frequently.

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For how long have I used the solution?

I have been using Honeycomb.io for six months. Also, I don't remember the version of the solution I am using.

What do I think about the stability of the solution?

Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a seven out of ten.

We don't have any plans in our company to increase the usage of the solution.

How are customer service and support?

The solution's technical support team is good. We have received a few hours of support directly from the support team. Also, we used to have KT sessions organized by Honeycomb.io, during which we used to get our queries addressed while attempting to get familiar with the tool.

How was the initial setup?

The solution's initial setup process was straightforward since we were getting enough support from Honeycomb.io's team. The solution is deployed on the cloud.

What other advice do I have?

Specifically, I would suggest application teams use Honeycomb.io since it is a good tool. Also, it can be helpful for members of applications teams to identify downtimes and SLO-related issues. Overall, I rate the tool an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: April 2026
Buyer's Guide
Download our free Honeycomb Enterprise Report and get advice and tips from experienced pros sharing their opinions.