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CEO at a government with 1-10 employees
Real User
Jul 5, 2019
Good price and stability for firewall security but we had problems with using the software
Pros and Cons
  • "We most value the price and interface quality with Sophos Intercept X. We focus on solution quality."
  • "Sophos needs to create a YouTube channel with educational material for technicians or engineers."

What is our primary use case?

We develop software for brands and some enterprise companies. We need Sophos Intercept X to create hardware and software solutions. 

We need to create research for a next-generation firewall security solution. We offer software and hardware solutions for banks, enterprises, and big companies.

How has it helped my organization?

We had some technical problems. Maybe in the new update of this solution, they could fix some technical bugs. 

Sophos Intercept X has slow internal processes that could be better. Because of this, it hasn't improved our organization.

What is most valuable?

We most value the price and interface quality with Sophos Intercept X. We focus on solution quality.

What needs improvement?

This product has room for improvement in business areas for brand enterprises. Sophos Intercept X could improve in areas dealing with business, i.e. their internal processes.

Buyer's Guide
Intercept X Endpoint
January 2026
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For how long have I used the solution?

I have been using this solution for six months.

What do I think about the stability of the solution?

For the stability of the solution, I had some problems with uptime.

How are customer service and support?

Technical support could be of better quality.

How was the initial setup?

The initial setup was complex. Our deployment took six months to one year. It took us around one year to fully set up Sophos and get it running to take action for work.

What about the implementation team?

For the deployment, I set it up myself.

What other advice do I have?

Sophos needs to create a YouTube channel with educational material for technicians or engineers.

I would rate Sophos Intercept X at seven out of ten because of the technical problems that we have experienced.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Venugopal M M - PeerSpot reviewer
Venugopal M MGeneral Manager and Digital Advisory Leader at a tech services company with 10,001+ employees
User

Hi,

From Sophos has to provide training to their customers to handle Sophos devices along with certification so that cannot depend on the reseller or any implementation partner always.

IT Manager at a tech services company with 201-500 employees
Real User
Jul 4, 2019
Integrated anti-malware, next-generation firewalls, and IPS for network security solutions
Pros and Cons
  • "We use Sophos Intercept X for Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) in our organization."
  • "They should work on the logs and events. Sophos Intercept X needs to increase the interface test so that it can export to a live event."

What is our primary use case?

Our primary use case is the interception solution in Sophos Intercept X.

How has it helped my organization?

We use Sophos Intercept X for Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) in our organization.

What is most valuable?

The future's about anti-malware, next-generation firewalls, and IPS. We value the IDS features of Sophos Intercept X the most. This is the best solution that we use and need.

What needs improvement?

Sophos Intercept X has room for improvement in the user management of live events.

They should work on the logs and events. Sophos Intercept X needs to increase the interface test so that it can export to a live event.

For how long have I used the solution?

I have been using this solution less than a year.

What do I think about the stability of the solution?

The stability of this solution was great. Sophos is a very powerful tool for all of our needs.

What do I think about the scalability of the solution?

We have an enterprise company. There are branches all over the world. Support for 50 schools over the internet is what we're supposed to intercept. It is scalable.

We have about 500 end users. For deployment and maintenance, we require just a few people. It is done by me and one of my colleagues.

How are customer service and technical support?

The technical support is not good because we are in Iran. We don't have any solidarity support from the company. We have some sanctions on. We just handle everything by ourselves.

Which solution did I use previously and why did I switch?

Before Sophos, we had older hardware that was not able to handle this software. We decided to change the solution to the Sophos device.

How was the initial setup?

The setup of Sophos Intercept X was straightforward. Our deployment took about two days, each day six to seven hours of work.

What about the implementation team?

We have used both consultants and a reseller.

What's my experience with pricing, setup cost, and licensing?

We renew the license for one year at $10,000.

What other advice do I have?

Sophos Intercept X is easy to deploy. It has all the features for a small, medium, or large scale business. On a scale from 1 to 10, I would rate this product an eight. 

The security of other devices on Cisco is more reliable and stable, but the user control in Sophos is a feature that Cisco doesn't have.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Intercept X Endpoint
January 2026
Learn what your peers think about Intercept X Endpoint. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,757 professionals have used our research since 2012.
Network Security Engineer at a tech services company with 51-200 employees
Real User
Jul 4, 2019
We use the on-premise version for intercepting bad network traffic requests
Pros and Cons
  • "It is easy to change the size of its capabilities, i.e. to expand processes or scale the size of users."
  • "Technical support can be improved. There could be shared support, i.e. where someone in Egypt can respond."

What is our primary use case?

We use the on-premise version of Sophos Intercept X for intercepting bad network traffic requests. Sophos has two versions: one for on-premise, one for the cloud. 

Many of our customers prefer to have the on-premise solution.

How has it helped my organization?

I install Sophos Intercept X on the customer's site by myself. There is no need for extra people for the configuration.

What is most valuable?

Sophos Intercept X has a lot of excellent features. It's a very powerful tool.

What needs improvement?

Sophos Intercept X has room for improvement. We need a new version and more third-party solutions for Intercept X. 

Intercept X is on the cloud and some customers and some users prefer to have on-premise solutions. We need to generate a new product for Intercept X on-premise.

Technical support can be improved. There could be shared support, i.e. where someone in Egypt can respond. Then I could get support for my issue or my problem faster.

For how long have I used the solution?

About three years ago, I started to use Intercept X. It's a very powerful tool from Sophos.

What do I think about the stability of the solution?

The stability of this solution is the best. I tried many solutions to intercept at the end-point.

What do I think about the scalability of the solution?

It is easy to change the size of its capabilities, i.e. to expand processes or scale the size of users. Sophos Intercept X is easy to configure and very simple to set up. 

The scalability of this product will be very easy.

How are customer service and technical support?

The technical support is very easy for Sophos. If you want tech support, it can take a lot of time to respond. I get support from Sophos, but it takes one or two days for them to respond.

Support can be improved if they could respond more quickly.

How was the initial setup?

The initial setup is very straightforward. All of the features for deployment take only about ten minutes to fifteen minutes to install at most.

What other advice do I have?

On a scale from one to ten, I would rate Sophos Intercept X at a nine because we had some problems with technical support.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1871745 - PeerSpot reviewer
Managed Services Mng at a computer software company with 1,001-5,000 employees
Real User
Apr 24, 2023
A solid solution that has a good common dashboard feature
Pros and Cons
  • "I am impressed with the tool's common dashboard feature. The solution is also easy to deploy and manage. Reporting is also easy with the software."
  • "The tool should be made compatible with Linux and Microsoft operating systems."

What is our primary use case?

We use the tool for complete surface deployment. My company uses it not only to manage endpoints but for mobile management as well. 

What is most valuable?

I am impressed with the tool's common dashboard feature. The solution is also easy to deploy and manage. Reporting is also easy with the software. 

What needs improvement?

The tool should be made compatible with Linux and Microsoft operating systems. 

For how long have I used the solution?

I have been working with the tool for five years. 

What do I think about the stability of the solution?

The product's stability is really good. It is a solid solution. I would rate the solution's stability a nine out of ten. 

What do I think about the scalability of the solution?

The tool is scalable. I would rate its scalability a nine out of ten. 

How are customer service and support?

The product's tech support is good. 

How was the initial setup?

The product's deployment is easy and straightforward. The tool's deployment is quick and gets completed in an hour. 

What's my experience with pricing, setup cost, and licensing?

The solution offers both a three-year license and an annual license. I would rate the product's pricing a one out of ten. 

What other advice do I have?

I would rate the solution a nine out of ten. The tool is a really good product. If you are looking to use the solution, give it a try. You will not be disappointed with its use. Most of the tool's competitors have either difficulty in management or installation. We have used all of them. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Technical Engineer at a tech services company with 10,001+ employees
Real User
Apr 15, 2021
Stable, easy to deploy, and has valuable firewall synchronization feature
Pros and Cons
  • "Synchronization with the firewall is most valuable."
  • "When we load Intercept X, it puts a load on the device. When it is scanning, it slows down the device. A system with basic specifications completely slows down till the scan is complete. They should improve this part."

What is most valuable?

Synchronization with the firewall is most valuable.

What needs improvement?

When we load Intercept X, it puts a load on the device. When it is scanning, it slows down the device. A system with basic specifications completely slows down till the scan is complete. They should improve this part.

For how long have I used the solution?

I have been using this solution for more than a year.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

We have roughly 500 to 550 users.

How are customer service and technical support?

For Intercept X, the support was good, but for the firewall part, we have to wait a lot for the support to be online.

How was the initial setup?

It is very easy.

What other advice do I have?

I would rate Sophos Intercept X an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
Buyer's Guide
Download our free Intercept X Endpoint Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Intercept X Endpoint Report and get advice and tips from experienced pros sharing their opinions.