Intercept X Endpoint Reviews

After adding layers of firewall protection, our network runs smoothly, effectively combating viruses and malware. Whenever issues arise, we can promptly diagnose them using the error logs provided. Additionally, Sophos Intercept offers Sophos Central, allowing us to access our firewall from anywhere. This accessibility enables us to provide support to our team remotely. The firewall's GUI is user-friendly and intuitive, making issue identification and resolution straightforward. Using Sophos Intercept, we can pinpoint and address network issues, such as blocked websites.

If a client system is attempting to download anything or if any other system file is trying to access it, an alert is triggered by Intercept and the firewall. Automatically, it is connected to Sophos Central daily. I can trace the issue from Sophos Central, and the Endpoint will provide all the necessary information. Endpoint security ensures that client systems, including servers, are protected. One of the best features of Sophos Intercept is that it repairs without slowing down the system.

The main feature of Sophos Intercept is the ability to block certain websites that we don't want users to access. A user can only uninstall Sophos Intercept if they contact the administrator. This is a very useful security measure. Sophos Intercept Endpoint is strong in resolving issues.

We received an alert from a client where we have installed Sophos Endpoint Security. There is a vulnerability in some applications, compromising their integrity. They have used a crack version, which is not genuine. These cracks contain malware and tokens. Someone attempted to copy a file into the system. Fortunately, with the help of Sophos Intercept, we received an alert promptly. We immediately halted our work on the infrastructure. Sophos Endpoint Security can scan files instantly and provide alerts.

If Sophos Intercept allows users to restrict website access based on specific needs, such as streaming new videos for business purposes, we would prefer to use that. They have categorized details in the web policy in the Endpoint security setup. For example, I had to use the MCU tool under the 'Entertainment' option. I had to choose whether to allow it. If I block this category, all video-related applications, including Skype, will cease functioning. Therefore, they need to provide separate options. For instance, if they include 'Streaming' as an option under web policies for entertainment, users can differentiate and choose to block streaming websites individually, such as Daily Motion. This would give users more control over their access.

I have been using Intercept X Endpoint for five years.

The product is stable.

The solution is scalable. 50 users are using this solution.

Sophos also launched DNS protection. We can use DNS protection if a client has no more than ten users. With DNS protection, we can monitor and block sites that are not business-related, allowing us to monitor and control the traffic of every user in the branch. DNS protection offers the option to log and control the traffic of your branch effectively.

Customer support will contact you after two days after you open a ticket.

Negative

No Built-in Email Security: Intercept X does not include email protection (phishing, spam, or attachment scanning). A separate solution like Sophos Email or third-party service is needed. More expensive than basic antivirus solutions.

My advice: They must include email security features.

The initial setup is straightforward. They have divided it into three categories: MacOS, Windows, and server. So, if you are installing it on Windows 10, you must download the Windows installer and select the Windows installer option. In Sophos Central, they have separated the installation files. The server-required files are separate, the client system files for Windows are separate, and there are separate files for MacOS. 

Sophos can block the ransomware. It is very easy to understand. A new user using that firewall can easily understand and handle it.

Overall, I rate the solution a ten out of ten.

My company uses Active Directory to manage users and track whether they have installed any third-party applications or any malicious applications that need to be blocked before allowing for the installation of the application. My company informs users whether the tools they use have any malicious activities or products.

In terms of protection, Intercept X Endpoint is very good as it detects and identifies issues at a very early stage, so it is up to date. In terms of usability, it consumes a lot of RAM space, which causes work machines in our company's environment to be very slow. In my company, we have to wait and allow for the tool to complete the scanning of all the files and other aspects, or else the machines get slow.

The machines get too heavy because of the background applications that run when the tool is used. The performance offered by the product needs improvement.

I have been using Intercept X Endpoint for more than two years.

It is a stable solution. Stability-wise, I rate the solution a ten out of ten.

In terms of scalability, you have to pay for every user that uses the product. If you pay more, you can get more users to use the product.

Around 500 people in my company use the product.

The product is extensively used in my company, and we plan to increase the number of uses of the solution. As the number of users of the solution in our company increases, we have to implement the product in every employee machine in our organization. My company uses the product on Windows and Linux.

I have no idea about the other products in the market since I directly started to use Intercept X Endpoint.

The solution is deployed on an on-premises model.

A representative or set of executives from Sophos' team is involved in the product's installation process and guides the use cases of the application.

The return on investment from the use of the solution is very good since it helps my company to keep our network secure and protected.

On a per-user basis, my company has to pay a certain amount of money.

The solution improves our company's endpoint protection strategy as it helps to protect our network from getting affected by any worm or malware.

It is a very good tool to use for stopping threats. The tool is also useful to manage the activities of users in our company.

The tool is very good to use and is always up to date. The product can identify malware and worms at an early stage. Additionally, the tool also helps identify crypto miners.

Our company's system performance was getting slow because of the product.

I rate the overall tool an eight out of ten.

The solution is primarily used for endpoint. 

The client isolation feature is a very effective feature. There is a lot of information you can find in the console. Management is good. They're always giving you information on the products you have rather than trying to send you new products.

I have been using Intercept X Endpoint for 3 months. 

The solution is stable and I rate the stability an 8 out of 10. 

I have only spoken to technical support during installation. 

When talking to sales support or technical people, I find that they're all very busy. It takes a few days to be able to actually have a meeting arranged. If I contact them that I want to have a meeting with somebody technical from Sophos to go over an implementation or something that I wanted to get out of the product, they may not be available for 6 or 7 days.

Neutral

The initial setup is straightforward. 

The pricing is actually quite reasonable.

I was looking at the Rapid7 and Darktrace before choosing Intercept. 

Overall, I rate the solution an 8 out of 10. 

We primarily use the solution for our employees. It was packaged with our solution provider.

It's a standard offering. It has all the basic features needed. 

The threat analysis center is nice.

In general, the solution has gone south. I'm not the biggest fan. Sophos just has too many services, and the CPU memory usage is just too high. It causes a reduction in performance. You have to be running on a machine with at least 16GB of RAM to have it actually function properly. It's very labor intensive as every action is scanned by Sophos. It uses up way too many resources. 

The policies could be nicer to manage. The same with users and groups. The central experience is not great right now. 

I'd like better API access into Azure and InTune, although I suspect it will not happen as they are competing products. 

I've been using the solution for a month or so. I'm still rather new to the product. 

It's very resource hungry and expensive. 

It is not very scalable. It's very static. There's no real evidence for ways to expand it, unless you want to buy more stuff or add-ons. 

We have just under 300 people using the solution. 

We are trying to migrate away. We do not plan to increase usage. 

I haven't reached out to support in the context of my current role. I have worked within Sophos support in the past. 

I'm also using InTune. 

I do have colleagues and therefore some visibility into CloudFlare, Symantec, and Trend Micro. We likely will go with Microsoft based on cost and the ability to integrate everything together. We have a small tech team, and we are a charity, so we are looking for effective solutions that do not drain our budget. 

It's not too difficult to set up, although I wasn't involved in this particular deployment. You just need to create and set policies. It is what it is. They could be more flexible in terms of policies. 

The implementation process was rolled out by the solution provider.

Historically, I have not witnessed any ROI.

It is an expensive product. We are moving away from it partly for that reason. 

The solution doesn't fit our use case. 

I'd advise other users not to use the product. 

I'd rate the solution six out of ten. 

We use Intercept X Endpoint because it has proved stable. We also have a Sophos firewall and Sophos server.

Intercept X Endpoint has been stable, and I appreciate the centralized management and the reporting feature. The Heartbeat is another valuable feature of Intercept X Endpoint.

I would inquire why it is not sold directly to end users.

I have been using Intercept X Endpoint since 2018.

I rate the stability of Intercept X Endpoint as eight out of ten.

I rate the scalability as eight out of ten.

Technical support from Sophos is rated as nine out of ten, which represents high quality.

Positive

Before Intercept X Endpoint, we used McAfee and Kaspersky. We switched to Sophos because it provided a unified solution.

The first setup is not very straightforward and requires a lot of expertise.

The solution is cost-effective.

The pricing of Intercept X Endpoint is a bit high.

Based on my experience, I would recommend Intercept X Endpoint to other people.

I'd rate the solution eight out of ten.

We have a script that deploys the solution on machines when a user joins the local Active Directory domain. We manage it from Sophos Central in the cloud.

The solution protects us. The performance and stability are good.

The solution can tie up a computer. We're software developers. Sometimes, when we do a build, it has a lot of files. The scanning can slow it down quite a bit. We put exceptions to stop the tool from looking at those folders.

The cloud management console could be a little more user-friendly. There is a graph showing what happens when something is discovered. It's interesting, but I think the information could be presented better and that there could be more information.

I have been using the solution for about 18 years.

The tool’s stability is fine.

The tool is scalable. We use it to protect 40 endpoints, and we have other customers who have more than 100 endpoints. Our technical team needs two people.

The support is good.

The setup is straightforward. If we're installing it locally on a computer that's just joined to the domain, it would require a script. Setting up the script is quite simple. Setting up, testing, and getting it right takes about half an hour. It works out of the box.

If we have to set up a computer that has not joined our domain, we must log on to the cloud portal and choose to protect the computer. We can download the file that we run on the computer. It's pretty straightforward. We don't need any external help. The deployment is seamless across our organization's endpoints.

The product is moderately priced. We pay a yearly license fee.

We haven’t had any major incidents. The product occasionally picks up and prevents something from happening. We're lucky not to have had any major incidents. Every now and again, the solution pops up and tells us that it stopped something, but we don't keep data on it. We wouldn't know how it's impacted us.

I wouldn't recommend the solution because we are investigating alternatives. We are considering MDR solutions. We might choose Microsoft Defender because it is included with other Microsoft products. In an ideal world, the product has no benefit. It's like insurance. We hope we never have to use it. Overall, I rate the solution an eight out of ten.

I'm a partner with Sophos for Intercept X Endpoint. Our use cases are for main security needs, client needs, and handling urgent concerns.

Intercept X helps with internal alerts, application access, and triggering support teams. I've used temporary protection for quick responses, and it is user-friendly and manageable.            

I have been using Intercept X Endpoint for the past 17 years.

Scaling depends on XDR or MDR versions, with a reset needed for upgrades.

Support in India is limited to email and can be better through MSP partners.

Positive

I've used Kaspersky but prefer Sophos for its features.

Deployment is easy and fast, requiring two to three people for configuration.

Maintenance is easy, and scalability depends on whether using XDR or MDR, with a reset needed between upgrades.

It is not very expensive but I don't have specific pricing details. The licensing is usually done on yearly basis.

I'd rate it an eight. It's a solid solution for centralized security needs and threat monitoring.

We use Intercept X Endpoint across various devices such as PCs, laptops, servers, and mobiles in our engineering enterprise.

Everything in Intercept X Endpoints is much centralised which makes it easy for our team to work with. The functions are in a single portal. 

In my opinion, there have been significant developments in the product. In my opinion, I don’t have any suggestions as of now, however, I can suggest a cost deduction which will be beneficial for all the parties. It will also relieve our budget and benefit our team.

I've been using Intercept X Endpoint for six years now.

It is stable and I will rate it 10 out of 10, since we have no issues any far. 

I would rate the scalability 10 out of 10, and you can easily add licenses whenever you want. The scalability is immediate and currently, we employ almost 130 users. Based on the usage, we also have plans to increase the usage in the future.

There haven’t been many calls that were regarding concerns with Sophos. We are satisfied with the service. Also, we have a monthly review coming up and looking forward to it.

I haven’t personally interacted with Sophos and haven’t raised a support call. However, in a particular instance, Sophos reached out to us regarding an issue. While we were dealing with the issue, I found the response time to be slow.

Neutral

We have only engaged with one solution for endpoints and that is Intercept X Endpoint.

The installation process is quite straightforward and easy. The process takes almost few minutes and requires not more than one person. In case the deployment is for everyone, one person might not suffice the task. 

It requires only one person to deploy and it was done in-house in our case.

I would rate the price 7 out of 10, where 1 is most expensive and 10 is cheapest. Also, a little reduction in price can be a great move for Intercept X Endpoint.

Intercept X Endpoint is a great solution for larger teams and has a great support system. I would totally recommend it and rate it 10 out of 10.