Intercept X Endpoint Reviews

We use the solution for protecting our network and endpoints using the same vendors. This integrated approach provides a robust fit, enabling better 360-degree protection than having standalone systems.

Intercept X Endpoint is a good balance between features, cost, and value. Sophos did well during all the previous years in protecting our environment.

There are two approaches in antivirus, i.e., device intelligence and cloud intelligence. The beauty of Sophos is that it will not take the load from the computers. All the monitoring or detections happened through a cloud engine. It is a very light antivirus on my computer.

It has a minimum impact in comparison to Kaspersky or Defender. I've been a customer of the Defender since 2004 or 2005, but Sophos is lighter than even the Defender.

Kaspersky is very heavy. Norton has reached a very low detection rate. The Defender has more options than Sophos on a personal level, but on the enterprise level, it is a much higher level than Defender on the XDR side.

Configuration is straightforward on the endpoint. It wasn't getting updated properly. The firewall is good, but the interface can be slightly better.

The solution is expensive. In the end, everyone would look to have better pricing for the product.

I have been using Sophos Intercept since 2016 or 2017.

The product is stable.

The solution's scalability is not so good. Antivirus has no scalability. Since it's a cloud solution, you have to purchase a license. The scalability is on Sophos' side.

400 users are using this solution.

We used to contact customer support since we were paying for AMC.

The VPN client isn't compatible with Mac, although the environment doesn't heavily rely on Mac devices.

The initial setup wasn’t that complicated. The interface wasn’t user-friendly compared to other brands. I had to establish the network from scratch, set up the environment, configure the devices, join the domain for group policy, and install the necessary software. That was the approach I followed during the implementation.

The deployment took 20 days for nearly 300 computers.

The solution costs around $40-42 per license.

The solution's maintenance is very straightforward unless we are forcing updates. I'm using it on my Mac. We feel nothing about Sophos because it is running in the background and protecting.

The solution is value for money because it holds a value. I have not experienced any virus attacks in the last six or seven years. If it gets the virus, then it will be isolated, etc. Overall, I didn't face any issues.

I recommend the solution with a basic subscription and security.

Overall, I rate the solution an eight out of ten.

I use the solution in my company for endpoint protection or virus protection, as well as as an EDR tool.

The product is mostly used in the manufacturing industry.

I am not very satisfied with the product's reporting overall, and it needs improvement in this area.

I have been using Intercept X Endpoint for six years. I am a user of the tool.

It is a very stable solution. Stability-wise, I rate the solution a nine out of ten.

I haven't faced any issues with the product in the last five to six years.

It is a very scalable solution. Scalability-wise, I rate the solution a nine out of ten.

There are around 1,000 users of the product in my office since they need to use an antivirus solution.

There is no need to increase the usage of the product in the future in our company.

I am happy with the technical support for the solution since they promptly responded to our company's calls. I rate the technical support a nine out of ten.

Positive

I rate the product's initial setup phase a nine out of ten, where ten means it was a very easy process.

The solution is deployed on a public cloud.

For endpoint installation, it takes some time, but for agent installation, it takes a day to deploy the product. As a server-based tool, the installation takes a day to complete.

During the deployment part, there are some restrictions as well as the need to sign up with the console in Sophos Central. There are multiple options provided by the product and our company has to follow the on-screen instructions provided by the solution. I am not in a position to convey all the details regarding the deployment process.

The price of the product is okay, in my opinion. The tool's cost per user and per annum basis is around INR 700 to 800.

My company has evaluated other options in the market against Intercept X Endpoint, but my company already has a subscription to the tool until 2026.

Intercept X Endpoint has an in-built technology in it that works to protect our company from ransomware attacks.

With signature and behavioral-based scanning options, the product is effective in protecting against ransomware attacks.

There are multiple options for threat detection, like application filters, peripherals, device control, and web control. There are multiple options to protect systems from threats.

The exploit prevention capabilities in Intercept X Endpoint have benefited our company's security posture since it will prevent attacks in our company's environment.

I would rate the product's ability to reduce threats a nine out of ten.

The reporting part of the product is good enough for endpoints, but it is not as good as CrowdStrike or SentinelOne in the market.

The tool does impact our company's system profile in the areas of performance and productivity.

Anyone can use the tool. The console is user-friendly, and the endpoint protection is okay.

I rate the tool a nine out of ten.

My company uses Active Directory to manage users and track whether they have installed any third-party applications or any malicious applications that need to be blocked before allowing for the installation of the application. My company informs users whether the tools they use have any malicious activities or products.

In terms of protection, Intercept X Endpoint is very good as it detects and identifies issues at a very early stage, so it is up to date. In terms of usability, it consumes a lot of RAM space, which causes work machines in our company's environment to be very slow. In my company, we have to wait and allow for the tool to complete the scanning of all the files and other aspects, or else the machines get slow.

The machines get too heavy because of the background applications that run when the tool is used. The performance offered by the product needs improvement.

I have been using Intercept X Endpoint for more than two years.

It is a stable solution. Stability-wise, I rate the solution a ten out of ten.

In terms of scalability, you have to pay for every user that uses the product. If you pay more, you can get more users to use the product.

Around 500 people in my company use the product.

The product is extensively used in my company, and we plan to increase the number of uses of the solution. As the number of users of the solution in our company increases, we have to implement the product in every employee machine in our organization. My company uses the product on Windows and Linux.

I have no idea about the other products in the market since I directly started to use Intercept X Endpoint.

The solution is deployed on an on-premises model.

A representative or set of executives from Sophos' team is involved in the product's installation process and guides the use cases of the application.

The return on investment from the use of the solution is very good since it helps my company to keep our network secure and protected.

On a per-user basis, my company has to pay a certain amount of money.

The solution improves our company's endpoint protection strategy as it helps to protect our network from getting affected by any worm or malware.

It is a very good tool to use for stopping threats. The tool is also useful to manage the activities of users in our company.

The tool is very good to use and is always up to date. The product can identify malware and worms at an early stage. Additionally, the tool also helps identify crypto miners.

Our company's system performance was getting slow because of the product.

I rate the overall tool an eight out of ten.

The solution is used to protect organizations from malware and phishing emails.

The solution is very useful. The product protects an organization from known and unknown threats. A dedicated team monitors the solution 24/7 to protect it from unknown threats. It is very good for protection from cyber threats. The product is user-friendly.

The product’s DDoS and AI features must be improved.

I have been using the solution for around six to nine months.

We haven’t faced any issues with the tool’s stability.

The tool is scalable.

The technical support is very good.

Positive

I have also used Cisco, Palo Alto, and Trend Micro. Intercept X provides prompt service. It has user-friendly dashboards. We are able to meet our client’s expectations well.

The initial setup is very easy. Customers choose the product because it has a user-friendly dashboard. It is not complicated. It is easy to understand. To deploy the tool, we install it in the client’s server and enable the policies they require, like USB filtering, URL filtering, and web control traffic. The customers have their own DLP methods. We enable it as per the requirements. Our service team is involved in the deployment process. It takes 40 to 60 minutes to deploy the tool. It is easy to maintain the product.

The solution’s pricing is good.

I would recommend the product to others. Overall, I rate the solution an eight out of ten.

We use it just for antivirus detection. There was a facility where you could send a fake email to find out who clicked on these links. So this option is not available. We just have a simple NDR.

The most valuable feature is that it literally works. We have reduced a lot of complaints after switching to Sophos. Because we had Bitdefender, it was also good, and we could not find it to renew it.

There is room for improvement in terms of stability and updates. Updates, like if someone does not turn on the computer for six months, and then it gets expired, then you have to manually remove it and then reinstall it.

I have been using this solution for five years now. We use the latest version. 

I would rate the stability a nine out of ten. It is a stable solution. There is no problem at all in the cloud. 

Sometimes we cannot rate stability a ten out of ten because, you know, there are some updates. If it doesn't happen, then you have to uninstall it and then reinstall it. If you're working in remote locations, you cannot do it easily. Then you have to ask someone to do it manually. It's something we can't do that much.

The solution is extensively used. We began with 300 users and then 1800 users. And now, we have around 3,000 end-users using this solution. So, we have plans to increase the further usage. 

I contacted support once for license activation. 

In Bitdefender, we used to have a virtual machine, and there was only one engineer available who was in Kuwait. And if he's busy, you cannot do anything. There were some technical problems also. But since we are using Intercept X Endpoint cloud-based solution, everything goes smoothly. 

The initial setup is really simple. We install it in our active directory. It can be set up automatically.

It took two minutes, maybe even less than two minutes, and then it keeps updating on the back end. So users do not feel anything.

We have been working in IT for the last twenty years, so we know how to do this.

I'm also the network administrator, so we use an active directory to deploy it, and we got it integrated into our Windows Solution image. It gets updated, and it gets installed by itself.

It's good. Not that expensive.

We go for the three years plan.

I recommend it to everyone. It's easy to use. It's still strong and light on the computer. It doesn't take a lot of memory. The feature I found valuable is that it works for signature antivirus as well as finding signatures.

Overall, I would rate the solution a nine out of ten. 

We primarily use the solution for our employees. It was packaged with our solution provider.

It's a standard offering. It has all the basic features needed. 

The threat analysis center is nice.

In general, the solution has gone south. I'm not the biggest fan. Sophos just has too many services, and the CPU memory usage is just too high. It causes a reduction in performance. You have to be running on a machine with at least 16GB of RAM to have it actually function properly. It's very labor intensive as every action is scanned by Sophos. It uses up way too many resources. 

The policies could be nicer to manage. The same with users and groups. The central experience is not great right now. 

I'd like better API access into Azure and InTune, although I suspect it will not happen as they are competing products. 

I've been using the solution for a month or so. I'm still rather new to the product. 

It's very resource hungry and expensive. 

It is not very scalable. It's very static. There's no real evidence for ways to expand it, unless you want to buy more stuff or add-ons. 

We have just under 300 people using the solution. 

We are trying to migrate away. We do not plan to increase usage. 

I haven't reached out to support in the context of my current role. I have worked within Sophos support in the past. 

I'm also using InTune. 

I do have colleagues and therefore some visibility into CloudFlare, Symantec, and Trend Micro. We likely will go with Microsoft based on cost and the ability to integrate everything together. We have a small tech team, and we are a charity, so we are looking for effective solutions that do not drain our budget. 

It's not too difficult to set up, although I wasn't involved in this particular deployment. You just need to create and set policies. It is what it is. They could be more flexible in terms of policies. 

The implementation process was rolled out by the solution provider.

Historically, I have not witnessed any ROI.

It is an expensive product. We are moving away from it partly for that reason. 

The solution doesn't fit our use case. 

I'd advise other users not to use the product. 

I'd rate the solution six out of ten. 

We're a Sophos partner and generally use Intercept X software.

In my experience, it is a good product. Sophos family has many offerings, and the selling model is interesting for us as an MSP or Flex partner.

For end customers, you have a centralized controller providing access to every aspect of the deployment. While the platform isn't the easiest to use, if you properly set up the policies, it's very efficient. Sometimes, the platform itself can prevent security risks due to the product's capabilities.

It works very well against ransomware and similar threats.

I appreciate the ability to use the latest endpoint protection features in case of an infection or cyber threat. This is especially true when using the product with a Sophos firewall solution, like the XG series. They collaborate effectively in the event of a cyber threat.

Its ability to continuously query the data lake is beneficial. So, the deep learning technology in Intercept X Endpoint enhances threat detection capability.

However, the automated threat response for incident response times can be better if the user subscribes to Sophos service called EDR... I think it's called Managed Threat Response (MTR). There is a higher layer of support available.  For big customers, this could a good option.

The price could always be better. 

I have experience with this solution. I have been using it for a lot of years. 

It is a stable product.

It is a scalable product. It covers laptops and essentially any Windows platform – servers, clients, and even home users. So, it protects a huge number of potential platforms.

There are around 300 endpoints. 

The customer service and support could be improved in regards to response time. It could be faster.

The complexity of the setup depends on the environment. 

For single deployments, it's quite easy to set up. You can organize customers using separate payments and policies for each through the centralized console. Integrating the product with other Sophos offerings makes it very efficient. 

Customers mostly use the cloud solution. On-premises is probably less common among Sophos users.

It's difficult to have major issues with deployment. Problems usually arise due to the age of the platform. If you have older systems, support can be more expensive. Sophos might support older platforms for a while, but you'll likely have to pay additional subscriptions.

We have seen an ROI. We consider it a strategic product for our organization.

We operate as an MSP, so we pay yearly. However, if the end customer is part of the Sophos Flex program, they have more flexibility and can adopt a monthly payment process.

I suggest investing in training. It's a good product, but unlocking its full potential requires some training time.

Overall, I would rate the solution a nine out of ten.

The product is used for security. It is like an antivirus.

The product learns the user’s behavior. It is an intelligent tool.

The product must also focus on other operating systems like Linux and macOS. The tool is not stable on Linux systems. It is heavy. It slows down the machine if the machine doesn't have good specifications.

I have been using the solution for eight to nine years. I am using the latest version of the solution.

The product is stable on Windows machines. I rate the stability a seven out of ten.

We have around 55 users from different departments. I rate the tool’s scalability a seven out of ten.

Support is okay.

The deployment is easy. I rate the ease of deployment a nine out of ten. The process is centralized. We have three engineers to maintain the tool. The frequency of maintenance depends on the alerts we receive about updates or viruses.

The solution is not expensive. The pricing is manageable. We have to pay an annual subscription fee. I rate the pricing a six out of ten.

I will recommend the solution to others. It is centrally managed. We do not have to go to the users’ machines to manage the product. Overall, I rate the product an eight out of ten.